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What is your experiance with Goldmart.com? First post updated (With a pic) as of 13 APR 13, 12:10PM

mrpaseomrpaseo Posts: 4,753 ✭✭✭
in Precious Metals
I'm not trying to blast them and I kind of understand but I am a little eager to at least see that my order is on the way...

28 MAR 13: Date ordered (Thursday, placed on March 28, 2013 10:09:55 AM PDT)
28 MAR 13: Paid via deposit of cash into their account (At the bank within 2 hours of order)
29 MAR 13: Good Friday, assume they are closed.
30 MAR 13: Saturday, closed for weekend.
31 MAR 13: Sunday, closed for the weekend.
1 APR 13: No update on website.
2 APR 13: No update on website. E-mail received saying they received payment (Tue 4/2/2013 4:17 PM) and, "Orders paid by Direct Deposit typically ship within 2 - 4 business days from the day we confirm payment and send this email."
3 APR 13: No update on website, no e-mail telling me it has been shipped (Day 1 of 4 typical days)
4 APR 13: No update on website, no e-mail telling me it has been shipped (Day 2 of 4 typical days)
5 APR 13: No update on website, no e-mail telling me it has been shipped (Day 3 of 4 typical days)
6 APR 13: Saturday, closed for the weekend.
7 APR 13: Sunday, closed for the weekend.
8 APR 13: (Day 4 of 4 typical days) Last day for them to ship/e-mail to keep with their policy.
9 APR 13: Still nothing
10 APR 13: Still nothing, I sent them a message through on line chat... Maria C promptly responded with "Let me take a look at your order.".... After 10 minutes I said, "Hello"... A few minutes later I said, "Maria C, are you still there?".... A few minutes later I called..... Maria answered and promptly put me on hold without allowing me to say anything... Apparently Maria is the only person working today. SMDH, I'm thinking this might be my last order though Goldmart.com She came back to the phone after only five minutes she asked if I paid for the order... I told her yes and that I received the e-mail confirming six days after the fact... She said that she see's that the payment e-mail was sent but the account is still saying unpaid... SMDH. With that, she said she will have to look into it and get back to me within 24 hours. Unbelievable.

Four hours later (About 5PM my time) I sent another message (On line live chat), Maria responded about 10 minutes later and said, "Let me take a look at this order", a few minutes later she said, "Raymond i am requiring some assistance from management." I responded informing her that I have the receipt and don't understand what the issue is. She has yet to respond.

30 minutes later I received a call from Maria, she stated that she had to send my order up higher in the company (She did not elaborate why), she also stated that the package would be shipped today (Though it is already 6PM) and I will receive an e-mail tonight with the tracking number.

11 APR 13: 0952L There has been delivery movement from Reno to Carson City which tells me that the package is in route. A good sign.
27 hours later and the package still has not moved... Still in Carson City. Should be here tomorrow (At least that's what the site says).

12 APR 13: 11:20L, the web site still says:


<< <i>Shipment Accepted, April 10, 2013, 5:47 pm, CARSON CITY, NV 89701 >>



But it also says:



<< <i>Expected Delivery By: April 12, 2013 >>



13 APR 13: The web site had movement this morning, it showed that the package arrived in Nashville last night. Today the US Postal truck delivered the goods. I present, the mini stack that this hub bub was all about.

image

31 oz in totalimage
One roll (25 ea) of 1 oz Maple (My first)
2ea 1 oz. Johnson Matthey Silver Bar (My first)
2ea 1 oz. Golden State Mint Silver Bar (My first)
2ea ASE (2013).


____________________________________________________________________________________________________________________________________________


Initial assessment: I had a few questions that were promptly answered via their on line chat. The selection was good and their prices comparable to other sites.

Mid assessment: They lost track of my order somehow and thought I did not pay even though they sent me the "Thank you for your payment" e-mail. Their customer service seems to be one person (Maria) whom is pleasant and has assisted me with figuring out why I have not received my order.

Final assessment: Not packaged well, the box was a USPS box with 4 bands of thread tape (2 in each direction). There were no marks that would identify what was in the container (Thankfully). No padding for the roll, but the roll was taped closed. The loose silver was wrapped in cardboard and there was some packing peanuts in the box but not enough to fill it. Maybe this is the norm, and the package did make it to me with no issues (Other than being slow to deliver) so, what do I know. I will try other venues before I go back to this one but like I said, if the price is better at GoldMart.com, I'll give them another shot.

____________________________________________________________________________________________________________________________________________
I'm hoping to have my order by next Friday so I can partake in the Friday Bullion Porn image

Ray

Comments

  • nibannynibanny Posts: 2,761 ✭
    My first experience with them few weeks ago was excellent.
    I paid with credit card and it took few days to acknowledge the payment. I thought it was going to take few more days to ship but they did ship in one day.

    I have placed another order this week and paid via check, received yesterday.
    It should take 6 days for them to clear the check.
    I will let you know how it goes.
    The member formerly known as Ciccio / Posts: 1453 / Joined: Apr 2009
  • collectallcollectall Posts: 202 ✭✭
    i have bought hundreds of ounces from them of silver.and quite a few ounces of gold as well... i deal with thomas vanderlaan hes 1 of the guys who runs everything over there, i have his cell number if u want to contact him direct.. there a very good reputable compmnay been dealing with then almost exclusively, they take a while on the shipping if u pay in a form other then wire transfer.... other then that great company
    collector of gold and silver bullion..Owner of "aaa trash be gone" buffalo ny
    references for completed transactions : smittys , guitarwes , vetter, JamesM , durexmetals, luke marshall ,perry hall, indiananationals,tamu15 , freechance , wdrob, jimineez1
  • mrpaseomrpaseo Posts: 4,753 ✭✭✭


    << <i>i have bought hundreds of ounces from them of silver.and quite a few ounces of gold as well... i deal with thomas vanderlaan hes 1 of the guys who runs everything over there, i have his cell number if u want to contact him direct.. there a very good reputable compmnay been dealing with then almost exclusively, they take a while on the shipping if u pay in a form other then wire transfer.... other then that great company >>




    I appreciate the offer, if I do not hear anything this week I will send you a Private Message (PM). Like I said, I kind of understand the situation with the "Holiday Weekend" and their 2-4 days to deliver of which they are still well within their window. I will try to be patient image

    Thanks
    Ray
  • mrpaseomrpaseo Posts: 4,753 ✭✭✭
    The wait continues... image Day 12.
  • jmski52jmski52 Posts: 22,869 ✭✭✭✭✭
    4 APR 13: E-mail received saying they received payment (Tue 4/2/2013 4:17 PM) and, "Orders paid by Direct Deposit typically ship within 2 - 4 business days from the day we confirm payment and send this email."

    Maybe I'm not getting it right, but it seems to me that 4/8/2013 was Day 4.
    Q: Are You Printing Money? Bernanke: Not Literally

    I knew it would happen.
  • joefrojoefro Posts: 1,872 ✭✭
    I ordered from them earlier this year. I had no problems. Took about as long to ship as all of the other distributor websites (a while).
    Lincoln Cent & Libertad Collector
  • mrpaseomrpaseo Posts: 4,753 ✭✭✭


    << <i>4 APR 13: E-mail received saying they received payment (Tue 4/2/2013 4:17 PM) and, "Orders paid by Direct Deposit typically ship within 2 - 4 business days from the day we confirm payment and send this email."

    Maybe I'm not getting it right, but it seems to me that 4/8/2013 was Day 4. >>



    Their trick is to wait four days to acknowledge your payment and then tell you that it will be 2-4 days to send you the next e-mail telling you that they shipped... It can then take 2-8 days to deliver (Depending on how they deliver it).

    I understand the process, not happy with it but understand it from a business point of view.

    Ray
  • bronco2078bronco2078 Posts: 10,231 ✭✭✭✭✭

    I think I mailed a check to provident and had my stuff in less than 12 days last time .
  • jmski52jmski52 Posts: 22,869 ✭✭✭✭✭
    I'm not sure what type of money transfer was made, but if you did a cash deposit into your own bank, that money doesn't go directly into Goldmart's account unless you wired the money directly into their account.

    Any deposit takes a day to clear, even cash deposits. If you did something other than a wire transfer, there might have been another day or two required for the money to clear.

    They might be guilty of dragging their feet a day or two thus far, but that's not too bad - yet.
    Q: Are You Printing Money? Bernanke: Not Literally

    I knew it would happen.
  • mrpaseomrpaseo Posts: 4,753 ✭✭✭


    << <i>I'm not sure what type of money transfer was made, but if you did a cash deposit into your own bank, that money doesn't go directly into Goldmart's account unless you wired the money directly into their account.

    Any deposit takes a day to clear, even cash deposits. If you did something other than a wire transfer, there might have been another day or two required for the money to clear.

    They might be guilty of dragging their feet a day or two thus far, but that's not too bad - yet. >>




    I went to their bank and deposited the money into their account on the same day that I ordered (Within 2 hours). It took seven days (Albeit Friday was a holiday and Sat/Sun they are closed) for them to acknowledge that the money was in their account. Four days late they still have not shipped... I'm hoping they have it in the mail tomorrow.

    Ray
  • nibannynibanny Posts: 2,761 ✭
    I delivered a check with Bill Pay on Friday and the acknowledged it today.
    I will let you know when they ship.

    The fastest shipment with a personal check payment has been with Apmex, it took only 3-4 days while with Provident usually takes 7-10 business days.
    The member formerly known as Ciccio / Posts: 1453 / Joined: Apr 2009
  • Steve27Steve27 Posts: 13,274 ✭✭✭
    I have an order in with them for two rolls of SAEs. I placed the order Thursday night, and I sent a check Friday morning. Monday evening I checked their site and it indicated they had received payment. I now expect a seven business day hold before they ship. Thus, even if they use Priority Mail, I don't expect to see the coins until Saturday the 20th.
    "It's far easier to fight for principles, than to live up to them." Adlai Stevenson
  • mrpaseomrpaseo Posts: 4,753 ✭✭✭
    Another day down image Tomorrow is the final day to deliver before they are outside of their window. I know they will do it (Positive attitude). Everyone is buying Silver these days, I'm sure they are busy.

    Ray
  • BAJJERFANBAJJERFAN Posts: 31,083 ✭✭✭✭✭


    << <i>Another day down image Tomorrow is the final day to deliver before they are outside of their window. I know they will do it (Positive attitude). Everyone is buying Silver these days, I'm sure they are busy.

    Ray >>



    Or they don't really have it to deliver.
    theknowitalltroll;
  • BAJJERFANBAJJERFAN Posts: 31,083 ✭✭✭✭✭
    Other than APMEX, how many of the major bullion players will let you lock in an order and pay by check?
    theknowitalltroll;
  • collectallcollectall Posts: 202 ✭✭
    no worries with gold mart i assure ya.... i have had great service, and they have plenty of silver and gold in stock at all times.. i hve had seveal hundred ouncers hand picked for me... at different times... i assure u no worries with them guys
    collector of gold and silver bullion..Owner of "aaa trash be gone" buffalo ny
    references for completed transactions : smittys , guitarwes , vetter, JamesM , durexmetals, luke marshall ,perry hall, indiananationals,tamu15 , freechance , wdrob, jimineez1
  • PerryHallPerryHall Posts: 46,155 ✭✭✭✭✭
    Ray---Call them on the phone and actually talk to them. Let us know what they say.

    Worry is the interest you pay on a debt you may not owe.
    "Paper money eventually returns to its intrinsic value---zero."----Voltaire
    "Everything you say should be true, but not everything true should be said."----Voltaire

  • mrpaseomrpaseo Posts: 4,753 ✭✭✭


    << <i>Ray---Call them on the phone and actually talk to them. Let us know what they say. >>



    I sent them a message through on line chat... Maria C promply responded with "Let me take a look at your order.".... After 10 minutes I said, "Hello"... A few minutes later I said, "Maria C, are you still there?".... A few minutes later I called.....


    Maria answered and promptly put me on hold without allowing me to say anything... Apparently Maria is the only person working today.

    SMDH, I'm thinking this might be my last order though Goldmart.com

    She came back to the phone after only five minutes she asked if I paid for the order... I told her yes and that I received the e-mail confirming six days after the fact... She said that she see's that the payment e-mail was sent but the account is still saying unpaid... SMDH.

    With that, she said she will have to look into it and get back to me within 24 hours. Unbelievable.

  • PerryHallPerryHall Posts: 46,155 ✭✭✭✭✭
    I wonder if they are aware of this thread and how bad they look?

    Worry is the interest you pay on a debt you may not owe.
    "Paper money eventually returns to its intrinsic value---zero."----Voltaire
    "Everything you say should be true, but not everything true should be said."----Voltaire

  • mrpaseomrpaseo Posts: 4,753 ✭✭✭


    << <i>Other than APMEX, how many of the major bullion players will let you lock in an order and pay by check? >>



    Goldmart.com has you lock in with a credit card then you can pay any way you want. (They refund the cc, I believe they charge like 10% of the sale or something).

    This is my first purchase image Wish it was better. I know I will receive the product that I ordered, that's not my concern. My concern is this being my first experience and having a bad impact on my future buying experiences.

    I know the world is not perfect, not does it revolve around me. Stuff happens and things are over seen (Usually not on purpose) and I know to not judge something on one situation so I will most likely use them again in the future if their prices are right.

    Keep stackin,
    Ray
  • mrpaseomrpaseo Posts: 4,753 ✭✭✭


    << <i>I wonder if they are aware of this thread and how bad they look? >>



    I don't know but it wouldn't hurt for them to know.

    Ray
  • nibannynibanny Posts: 2,761 ✭


    << <i>Other than APMEX, how many of the major bullion players will let you lock in an order and pay by check? >>



    Provident doesn't even require a CC as a back up.
    Same for Goldeneaglecoin.
    The member formerly known as Ciccio / Posts: 1453 / Joined: Apr 2009
  • OPAOPA Posts: 17,121 ✭✭✭✭✭


    << <i>Other than APMEX, how many of the major bullion players will let you lock in an order and pay by check? >>



    APMEX, PROVIDENT, NWT Mint, OPM
    "Bongo drive 1984 Lincoln that looks like old coin dug from ground."
  • PerryHallPerryHall Posts: 46,155 ✭✭✭✭✭


    << <i>

    << <i>Other than APMEX, how many of the major bullion players will let you lock in an order and pay by check? >>



    APMEX, PROVIDENT, NWT Mint, OPM >>



    I think they all do but they all want a credit card number in case you try to back out on a deal.

    Worry is the interest you pay on a debt you may not owe.
    "Paper money eventually returns to its intrinsic value---zero."----Voltaire
    "Everything you say should be true, but not everything true should be said."----Voltaire

  • OPAOPA Posts: 17,121 ✭✭✭✭✭


    << <i>

    << <i>

    << <i>Other than APMEX, how many of the major bullion players will let you lock in an order and pay by check? >>



    APMEX, PROVIDENT, NWT Mint, OPM >>



    I think they all do but they all want a credit card number in case you try to back out on a deal. >>



    Not so...Tulving, Academy & Scottsdale will not accept a check as payment
    "Bongo drive 1984 Lincoln that looks like old coin dug from ground."
  • streeterstreeter Posts: 4,312 ✭✭✭✭✭
    Ray,

    Link them to this thread.

    I'm sure they will appreciate the pub....image
    Have a nice day
  • mrpaseomrpaseo Posts: 4,753 ✭✭✭


    << <i>Ray,

    Link them to this thread.

    I'm sure they will appreciate the pub....image >>



    I'm really not trying to give them bad publicity, they are doing it to themselves. I am hoping this is a one time over site as others have stated they had good experiences with this company. Time will tell.

    Ray
  • mrpaseomrpaseo Posts: 4,753 ✭✭✭
    I just sent them another message (On line)... they did not respond.

    For the record, they state in their e-mail that the package will be delivered within four business days. Today is day six and they are about to close so we are moving onto day seven.

    Ray
  • BAJJERFANBAJJERFAN Posts: 31,083 ✭✭✭✭✭
    Try to suck your money back out of their account and see if that gets their attention.
    theknowitalltroll;
  • mrpaseomrpaseo Posts: 4,753 ✭✭✭


    << <i>Try to suck your money back out of their account and see if that gets their attention. >>



    That is not possible. Think of it as me walking up to a 25 foot brick wall and I threw a ball over the wall. There is no way to get the ball back unless someone on the other side throws it back out. I went to the bank and deposited it into their account...

    Ray
  • BAJJERFANBAJJERFAN Posts: 31,083 ✭✭✭✭✭


    << <i>

    << <i>Try to suck your money back out of their account and see if that gets their attention. >>



    That is not possible. Think of it as me walking up to a 25 foot brick wall and I threw a ball over the wall. There is no way to get the ball back unless someone on the other side throws it back out. I went to the bank and deposited it into their account...

    Ray >>



    Same bank or a branch?
    theknowitalltroll;
  • mrpaseomrpaseo Posts: 4,753 ✭✭✭


    << <i>

    << <i>

    << <i>Try to suck your money back out of their account and see if that gets their attention. >>



    That is not possible. Think of it as me walking up to a 25 foot brick wall and I threw a ball over the wall. There is no way to get the ball back unless someone on the other side throws it back out. I went to the bank and deposited it into their account...

    Ray >>



    Same bank or a branch? >>



    Oh no, they have an account at Bank of America, I went to my local BoA and deposited the amount into their account.

    Ray
  • derrybderryb Posts: 36,837 ✭✭✭✭✭
    contact them, tell them to cancel the order since they were unable to fill it in a timely manner and have them deposit the funds back into your BoA account.

    Natural forces of supply and demand are the best regulators on earth.

  • collectallcollectall Posts: 202 ✭✭
    they usually take a while to ship in my experience they all do. but i havent had no faster luck with provident that i have with gold mart. allthough gold mart was always my first choice, still is.. ive spent maney a thousands there... great peopel to deal with,
    collector of gold and silver bullion..Owner of "aaa trash be gone" buffalo ny
    references for completed transactions : smittys , guitarwes , vetter, JamesM , durexmetals, luke marshall ,perry hall, indiananationals,tamu15 , freechance , wdrob, jimineez1
  • streeterstreeter Posts: 4,312 ✭✭✭✭✭
    Ray

    Google goldmart carson city
    Read the reviews

    You've been snookered.

    This isn't a one time experience.

    It ships tomorrow. Tomorrow never comes.
    Have a nice day
  • derrybderryb Posts: 36,837 ✭✭✭✭✭
    Thanks for the updates Ray. Looks like I will never be dealing with Goldmart. good luck. I would not agree that you have been snookered, just dealing with an inferior dealer.

    Is it possible that the bank transfer was supposed to be a wire transfer into their account and that the way you did it threw them a curve ball?

    Natural forces of supply and demand are the best regulators on earth.

  • oilstates2003oilstates2003 Posts: 493
    I sent them a bank wire on 4-8-13 and on 4-10-13 my account online says Paid & Processing....

    Jamie
    It's not the amount of money you spend.... It's the enjoyment you get spending it..


    Successful BST transactions with -Youngcoin15, Ajbauman, Metalsman, carew4me, SportsModerator1, Ahrensdad, bstat1020, piecesofme , bigmarty58, Smittys, tydye,DRG ,Coll3ctor, Ciccio, cajun, Swampboy,Excalibur,lordmarcovan,themaster,RedHerring, many more!!!
  • BAJJERFANBAJJERFAN Posts: 31,083 ✭✭✭✭✭


    << <i>contact them, tell them to cancel the order since they were unable to fill it in a timely manner and have them deposit the funds back into your BoA account. >>



    Does Ray have a BoA account? You don't need to have your account there in order to deposit money into an account of someone who does have one there.
    theknowitalltroll;
  • BAJJERFANBAJJERFAN Posts: 31,083 ✭✭✭✭✭


    << <i>

    << <i>

    << <i>

    << <i>Try to suck your money back out of their account and see if that gets their attention. >>



    That is not possible. Think of it as me walking up to a 25 foot brick wall and I threw a ball over the wall. There is no way to get the ball back unless someone on the other side throws it back out. I went to the bank and deposited it into their account...

    Ray >>



    Same bank or a branch? >>



    Oh no, they have an account at Bank of America, I went to my local BoA and deposited the amount into their account.

    Ray >>



    I'd hie my patootie and deposit slip back down to that BoA branch and have them double check that the deposit went to the correct account.
    theknowitalltroll;
  • mrpaseomrpaseo Posts: 4,753 ✭✭✭
    Alright, I just received this e-mail, "Order shipped on 04/10/2013 via USPS PRIORITY with Tracking Number". I guess starting tomorrow it will be in the postal service's hands.

    At least we are moving forward,
    Ray
  • nibannynibanny Posts: 2,761 ✭


    << <i>Alright, I just received this e-mail, "Order shipped on 04/10/2013 via USPS PRIORITY with Tracking Number". I guess starting tomorrow it will be in the postal service's hands.

    At least we are moving forward,
    Ray >>



    Glad to hear that, Ray!
    The must have been more orders because of the dip!
    The member formerly known as Ciccio / Posts: 1453 / Joined: Apr 2009
  • mrpaseomrpaseo Posts: 4,753 ✭✭✭
    First post updated, if I receive today I will post in the Friday Metal Porn (FMP) thread.

    Ray
  • guitarwesguitarwes Posts: 9,266 ✭✭✭
    Thursday, 4 APR 13, I placed my very first order with them. Put a personal check in the mail that afternoon after the PO closed.
    Monday, 8 APR 13, I received a "payment confirmation" email that my check was received and that my purchase would ship 7 days after check was deposited per their T & C's (so, it SHOULD ship on Monday 15 APR 13).

    I hope my order isn't like yours. We'll see.
    @ Elite CNC Routing & Woodworks on Facebook. Check out my work.
    Too many positive BST transactions with too many members to list.
  • fivecentsfivecents Posts: 11,207 ✭✭✭✭✭
    Goldmart wins the slow to ship award. image
  • Steve27Steve27 Posts: 13,274 ✭✭✭


    << <i>First post updated, if I receive today I will post in the Friday Metal Porn (FMP) thread.

    Ray >>



    I didn't see an updated post on the metal porn thread, so I'm guessing still no package?
    "It's far easier to fight for principles, than to live up to them." Adlai Stevenson
  • mrpaseomrpaseo Posts: 4,753 ✭✭✭
    First post updated. The package has arrived image
  • OPAOPA Posts: 17,121 ✭✭✭✭✭
    As much as I like JM bars, but your bars are the reproduced ones by the Sunshine Mint ... Prefix A. JM stopped producing the 1 oz bars years ago.
    "Bongo drive 1984 Lincoln that looks like old coin dug from ground."
  • mrpaseomrpaseo Posts: 4,753 ✭✭✭


    << <i>As much as I like JM bars, but your bars are the reproduced ones by the Sunshine Mint ... Prefix A. JM stopped producing the 1 oz bars years ago. >>



    Good information, thank you. After all this at least I learned something new image

    Keep stackin,
    Ray
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