(UPDATE with horrible outcome) Would you request positive feedback on a $2300+ Ebay sale?
frankhardy
Posts: 8,139 ✭✭✭✭✭
I have rarely, if ever, requested feedback on a transaction. In fact, I get annoyed when sellers request feedback on some cheap $10 item. I have been much better in the past several months on leaving feedback. In the past though, if it is an expensive transaction, I always go out of my way to leave positive feedback in a timely manner.
So, I am asking you guys - would you request positive feedback on a $2300+ set that I sold? I shipped it via Registered Mail and I know it was received on Monday of this week. I have a kind, short message ready to send, but I wanted to get you guys' opinion on whether or not to send it. Thanks.
So, I am asking you guys - would you request positive feedback on a $2300+ set that I sold? I shipped it via Registered Mail and I know it was received on Monday of this week. I have a kind, short message ready to send, but I wanted to get you guys' opinion on whether or not to send it. Thanks.
Shane
0
Comments
<< <i>I have rarely, if ever, requested feedback on a transaction. In fact, I get annoyed when sellers request feedback on some cheap $10 item. I have been much better in the past several months on leaving feedback. In the past though, if it is an expensive transaction, I always go out of my way to leave positive feedback in a timely manner.
So, I am asking you guys - would you request positive feedback on a $2300+ set that I sold? I shipped it via Registered Mail and I know it was received on Monday of this week. I have a kind, short message ready to send, but I wanted to get you guys' opinion on whether or not to send it. It kind of leaves me in limbo with a set that expensive. I need to make sure that I can move on with the funds. Thanks. >>
Shane
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
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<< <i>Would you request positive feedback on a $2300+ Ebay sale? >>
No. Requesting feedback is bush league.
Just curious. Why do you want FB from the buyer?
My thoughts? I wouldn't ask. I always pay immediately - have never gotten a neg and have never given one. Some don't give me FB even tho I leave it 100% - just don't think about it.
<< <i>I can understand why he would want it. A successful $2300 sale in his feedback profile gives potential buyers of his other items confidence. >>
Good thought.
At first I was thinking that also - but once the transaction ages - one will no longer know what was sold or for how much - unless I'm missing something?
If you sold an item, then no don't be a douche. You don't like people demanding it from you, how can you demand it from someone else? That is a douche.
Dollar value does not matter, it is the buyers choice to leave it or not. I do know when someone demands it, I leave it. Due to it being demanded, I leave Neutral and 1 star. I had no choice to leave it, so you will not like it.
Dave
For myself, I get annoyed when sellers ask for it on small transactions. However, I would not be annoyed if a seller asked for feedback on a large transaction. That point is really moot for myself though because on a large transaction, I would leave positive feedback immediately and not wait.
Someone asked what the difference was between a $2300+ sale and a $5 sale? There is a big difference. I can afford to lose $5, but I can't afford to lose $2300+. I really don't want the buyer to send me a message 2 months from now wanting a refund. If positive feedback was left, then I wouldn't have to be concerned with it.
I just send him a quick note asking if the set arrived safely. I did not ask for feedback.
Thanks for all of the advise.
Shane
<< <i> I really don't want the buyer to send me a message 2 months from now wanting a refund. If positive feedback was left, then I wouldn't have to be concerned with it. >>
Shane - can someone come back 2 months after a sale and demand a refund? I don't sell on ebay so I'm clueless.
But, I sure hope they can't. Don't think that's fair.
If seller is new or had some feedback issues, I can completely understand why they would want to ask from a financial standpoint.
<< <i>Agreed. If this is the set I think it is, I would just be happy that you got good money for it! Don't stir the pot and ask for trouble. Money in the bank beats a negative in the bush. >>
+1 I just checked my feedback rating (729) and feedback left for others (1,551). I have never asked for feedback and maybe it shows but I see more negatives in asking than positives.
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Ralph
<< <i>Here is my question..Did you sell feedback or an item?
If you sold an item, then no don't be a douche. You don't like people demanding it from you, how can you demand it from someone else? That is a douche.
Dollar value does not matter, it is the buyers choice to leave it or not. I do know when someone demands it, I leave it. Due to it being demanded, I leave Neutral and 1 star. I had no choice to leave it, so you will not like it.
Dave >>
At what point did he ever say anything about demanding it?
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<< <i>Here is my question..Did you sell feedback or an item?
If you sold an item, then no don't be a douche. You don't like people demanding it from you, how can you demand it from someone else? That is a douche.
Dollar value does not matter, it is the buyers choice to leave it or not. I do know when someone demands it, I leave it. Due to it being demanded, I leave Neutral and 1 star. I had no choice to leave it, so you will not like it.
Dave >>
At what point did he ever say anything about demanding it? >>
Exactly. I had just thought about politely asking for it due to the amount of the item. However, I only asked the buyer if the set arrived safely. So far, no response.
Shane
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<< <i>Here is my question..Did you sell feedback or an item?
If you sold an item, then no don't be a douche. You don't like people demanding it from you, how can you demand it from someone else? That is a douche.
Dollar value does not matter, it is the buyers choice to leave it or not. I do know when someone demands it, I leave it. Due to it being demanded, I leave Neutral and 1 star. I had no choice to leave it, so you will not like it.
Dave >>
At what point did he ever say anything about demanding it? >>
Exactly. I had just thought about politely asking for it due to the amount of the item. However, I only asked the buyer if the set arrived safely. So far, no response. >>
He might say now, "Well, I was meaning to email you, actually, as I'd prefer to return this.."
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
<< <i>I would never ask a buyer to leave me feedback, personally. >>
+1
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Positive Transactions - tennesseebanker, Ahmanfan, Donruss, Colebear, CDsNuts, rbdjr1, Downtown1974, yankeeno7, drewsef, mnolan, mrbud60, msassin, RipublicaninMass, AkbarClone, rustywilly, lsutigers1973, julen23 and nam812, plus many others...
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<< <i>Here is my question..Did you sell feedback or an item?
If you sold an item, then no don't be a douche. You don't like people demanding it from you, how can you demand it from someone else? That is a douche.
Dollar value does not matter, it is the buyers choice to leave it or not. I do know when someone demands it, I leave it. Due to it being demanded, I leave Neutral and 1 star. I had no choice to leave it, so you will not like it.
Dave >>
At what point did he ever say anything about demanding it? >>
Exactly. I had just thought about politely asking for it due to the amount of the item. However, I only asked the buyer if the set arrived safely. So far, no response. >>
He might say now, "Well, I was meaning to email you, actually, as I'd prefer to return this.." >>
I see your point, but if this guy is THAT fickle, then he could do the same thing in 5 or 6 weeks without me emailing him at all.
Shane
Looking for 1970 MLB Photostamps
- uncut
Positive Transactions - tennesseebanker, Ahmanfan, Donruss, Colebear, CDsNuts, rbdjr1, Downtown1974, yankeeno7, drewsef, mnolan, mrbud60, msassin, RipublicaninMass, AkbarClone, rustywilly, lsutigers1973, julen23 and nam812, plus many others...
<< <i>Why send a follow-up question to something you already know the answer to? >>
Are you referring to the fact that I know it arrived because I sent it registered mail? The exact question I asked was this -
Hi,
Just a quick note to ask if the set arrived safely. Thanks, and take care.
Shane
To me, the way I worded it meant, "Did it arrive in a safe condition". It was just a simple, short way of asking if everything is ok. I wasn't begging for any feedback. He might have taken it as a hint. If so, then so be it. I took great care in communicating with the buyer every step of the way. I thanked him for the quick payment and told him that I would do my best to get the set shipped the very next day.... I told him that I had shipped the set within an hour of shipping it.... I gave him the Signature Confirmation number and the Registered Number so that he could track it both ways. So, since I communicated with him every step of the way, I don't think it is out of the ordinary to ask a simple question like that.
Shane
*****
Hi Shane,
Yes. I received the set earlier in the week - safe and secure.
Thank you very much. I apologize for the delay in responding.
Thanks,
Jay
*****
Glowing positive feedback left. He said - "Perfect Transaction!"
Now, where is that "sticking tongue out" Emotion Icon?
Shane
Now you can sleep..
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
<< <i>OH, NO! NOW WHAT DO I DO???? He just replied. This is horrible. Here is what he said.
*****
Hi Shane,
Yes. I received the set earlier in the week - safe and secure.
Thank you very much. I apologize for the delay in responding.
Thanks,
Jay
*****
Glowing positive feedback left. He said - "Perfect Transaction!"
Now, where is that "sticking tongue out" Emotion Icon?
Great!
BTW...I would have asked. As a buyer, I look at a seller's history and successful high dollar transactions.
As a seller, the ONLY time I ever asked for feedback was when I had begun selling after a long break and PayPal was holding my funds. I needed the money rather badly and wasn't getting much feedback at all.
I sent polite emails to my winners explaining that under normal circumstances, I would not bother them, but because my funds were being held up, could they please leave feedback. I have never asked for feedback since.
I don't see any difference in a $10.00 or a $2300.00 transaction. I never thought about a refund situation, will a positive feedback REALLY mean that much???
On a related gripe, I also don't really like it when an established seller includes a note not only asking for feedback, but wants 5 stars in all categories as well.
Joe
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<< <i>I can understand why he would want it. A successful $2300 sale in his feedback profile gives potential buyers of his other items confidence. >>
Good thought.
At first I was thinking that also - but once the transaction ages - one will no longer know what was sold or for how much - unless I'm missing something? >>
I agree with this as well. But as a seller I never ask for feedback, however, buyers ask many times for me to reciprocate if they leave feedback. Sometimes they get upset when it does not happen and feel this is poor customer service. So its a slippery slope all the way around. But I generally don't leave buyers feedback because it is a slanted feedback.
As an addendum - perhaps instead of asking for feedback, with a high ticket sale, i have asked to make sure the item arrived ok and that everything was in order. I am less worried about the feedback and more concerned that they got what they paid for.
As a buyer I generally leave feedback that is correct imo.
If seller sent in a reasonable amount of time......I'm not looking fior 2-3 days after pay he gets 5 stars.
On a few occasions I wasn't all that happy I didn't leave FB. It is probably better for the seller I didn't.
Do you feel you deserve 5 stars?????
I have been asked to leave FB and in most cases I then do leave it without questioning it.
I have never asked for it. However a nice line that doesn't say it can....
Thank you for your purchase and prompt payment. Positive feedback has been earned and left for you.
If FB doesn't come....I suggest don't push it or you may work your way into accepting a return.
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<< <i>I can understand why he would want it. A successful $2300 sale in his feedback profile gives potential buyers of his other items confidence. >>
Good thought.
At first I was thinking that also - but once the transaction ages - one will no longer know what was sold or for how much - unless I'm missing something? >>
I agree with this as well. But as a seller I never ask for feedback, however, buyers ask many times for me to reciprocate if they leave feedback. Sometimes they get upset when it does not happen and feel this is poor customer service. So its a slippery slope all the way around. But I generally don't leave buyers feedback because it is a slanted feedback.
As an addendum - perhaps instead of asking for feedback, with a high ticket sale, i have asked to make sure the item arrived ok and that everything was in order. I am less worried about the feedback and more concerned that they got what they paid for. >>
Exactly! I really don't care about the feedback for feedback's sake. I have got enough. I only care about what the feedback represented. The main thing I was concerned with was that he is satisfied with the deal and not going to want a refund or some other problem. Now, I can move on.
I understand what you are saying about there being no difference between a $10 item and a $2300 item as far as customer service goes. You want to treat the small transaction with care just like the large transaction. However, to say there is not a difference between the two from a worry standpoint, I can't understand that logic. I don't think twice about a small dollar item. If the buyer is not pleased, I simply refund the money. But when it is a sale of that amount, I want it to go smoothly and I do not want any hiccups. I just don't see why it is that hard to understand this.
Shane
i'm sure i'm not unique in that after i win an auction, i immediately pay for it, and i very much dislike it when a seller asks me to leave positive feedback to them when they didn't leave me positive feedback. what's the problem? i paid to quickly?
if you don't want to leave feedback, than don't, but don't ask me to leave it for you.
db
<< <i>just read this thread and i may have missed it somewhere but, did you leave the buyer feedback after he paid you?
i'm sure i'm not unique in that after i win an auction, i immediately pay for it, and i very much dislike it when a seller asks me to leave positive feedback to them when they didn't leave me positive feedback. what's the problem? i paid to quickly?
if you don't want to leave feedback, than don't, but don't ask me to leave it for you.
db >>
I left feedback immediately after payment. Usually, I do a bunch at once. But on this one, it goes back to my premise - this was a huge transaction for me, so I left feedback immediately after he paid. No, I am not a hypocrite.
Shane
<< <i>Seller profiles are defined in part by how they perform. Positive feedback is the basis of this. Small amount or big amount a good transaction is a good transaction and the buyer should extend the same courtesy to the seller is the seller performs well. Buyers who don't leave good feedback in a timely manner for a good seller are the out of line ones, not the sellers inquiring if the buyer is happy and if so can they leave feedback. >>
I agree to a point, but I think how we define a good seller / good transaction is bizarre and what bothers me so much about the Ebay feedback system. Transactions that are ordinary, and even ones that aren't but where the seller scrambles to make up for the miss, are logged as positive feedback, because that's what we are supposed to do. Because every transaction gets logged as positive, a negative or neutral is seen as a huge slap in the face.
I'm not sure why as a buyer I'd be out of line for leaving no feedback on a transaction where everything is as described. Super fast shipping? Yes, absolutely. Cards undergraded, or priced reasonable? Sure. Cards bought with a BIN or in an auction, where the shipping is not slow OR fast? Shouldn't be expected.
I find it hard to really identify who the best sellers are because everyone has 99.97% or greater positive feedback.
I don't ask for feedback either as a seller or buyer, as it is essentially meaningless since ebay took away the ability for sellers to leave anything but a positive.
And even if they could get negatives, feedback means nothing to buyers anyway as long as the ability to snipe exists, so I never understood why they whine about it so much.
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<< <i>I can understand why he would want it. A successful $2300 sale in his feedback profile gives potential buyers of his other items confidence. >>
Good thought.
At first I was thinking that also - but once the transaction ages - one will no longer know what was sold or for how much - unless I'm missing something? >>
I agree with this as well. But as a seller I never ask for feedback, however, buyers ask many times for me to reciprocate if they leave feedback. Sometimes they get upset when it does not happen and feel this is poor customer service. So its a slippery slope all the way around. But I generally don't leave buyers feedback because it is a slanted feedback.
As an addendum - perhaps instead of asking for feedback, with a high ticket sale, i have asked to make sure the item arrived ok and that everything was in order. I am less worried about the feedback and more concerned that they got what they paid for. >>
Exactly! I really don't care about the feedback for feedback's sake. I have got enough. I only care about what the feedback represented. The main thing I was concerned with was that he is satisfied with the deal and not going to want a refund or some other problem. Now, I can move on.
I understand what you are saying about there being no difference between a $10 item and a $2300 item as far as customer service goes. You want to treat the small transaction with care just like the large transaction. However, to say there is not a difference between the two from a worry standpoint, I can't understand that logic. I don't think twice about a small dollar item. If the buyer is not pleased, I simply refund the money. But when it is a sale of that amount, I want it to go smoothly and I do not want any hiccups. I just don't see why it is that hard to understand this. >>
I can see your point, especially if you are going to use those funds to rebuy. For an item that you consider large dollar ($2300 might be a large dollar item to one and a small dollar item to another), you are kind of stuck because you would not want to spend those funds and than have him turn around and want a refund.