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Wait time for pack grading is unacceptable!

LuvOldPacksLuvOldPacks Posts: 263 ✭✭
in Trading Cards & Memorabilia Forum
What can we do to get Mr. Orlando to train his staff or hire a local authenticator so packs can be turned around in a reasonable amount of time. 3+ months is not working for me!!! Any suggestions??? (And please don't say send to GAI or keep them ungraded!)

Comments

  • llafoellafoe Posts: 7,220 ✭✭
    Keep them ungraded or send them to Beckett when they start grading packs... whatever you decide, be sure to start a new thread! image
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  • LuvOldPacksLuvOldPacks Posts: 263 ✭✭
    Yeah, it just gets to a point where there has to be a higher standard of customer service given the money we spend for grading... I personally can't wait for Beckett to step it up because PSA is really dropping the ball here.....
  • firedawg45firedawg45 Posts: 1,251 ✭✭✭
    +1
    # 2 Pete Rose Master Set , also
    collecting 1977 topps baseball in psa 9 and psa 10
  • grote15grote15 Posts: 29,743 ✭✭✭✭✭
    Just assume it will be 3 months from loggage to poppage and you won't be disappointed. GAI takes even longer so if you don't want to wait that long I'd just refrain from submitting them in the first place.


    Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
  • jackstrawjackstraw Posts: 3,787 ✭✭✭
    I am too lazy to look but don't they have a faster service? Saying that I wonder if they
    do keep them there in a controlled environment to see if they have been tampered with?
    Collector Focus

    ON ITS WAY TO NEWPORT BEACH, CA 92658
  • LuvOldPacksLuvOldPacks Posts: 263 ✭✭
    Well, your post and personal message were both a bit annoying. If you submit packs on a regular basis to PSA yourself and are okay with the 3+ month wait, then that's cool Grote15. I have submitted 100's packs to both grading companies the past 7 years and feel I have a valid complaint about PSA's 'assumption' the 3+ month wait is acceptable!!! It's NOT. Sadly, PSA graded packs are still preferred amongst most vintage pack collectors which is the ONLY reason why I continue to send packs to them. This hobby really needs another reliable grading company to compete with PSA so they will learn the value of reliable customer service. Once they see more business going elsewhere, see how fast that 3+ months turn into 6 weeks or less.
  • grote15grote15 Posts: 29,743 ✭✭✭✭✭


    << <i>Well, your post and personal message were both a bit annoying. If you submit packs on a regular basis to PSA yourself and are okay with the 3+ month wait, then that's cool Grote15. I have submitted 100's packs to both grading companies the past 7 years and feel I have a valid complaint about PSA's 'assumption' the 3+ month wait is acceptable!!! It's NOT. Sadly, PSA graded packs are still preferred amongst most vintage pack collectors which is the ONLY reason why I continue to send packs to them. This hobby really needs another reliable grading company to compete with PSA so they will learn the value of reliable customer service. Once they see more business going elsiewhere, see how fast that 3+ months turn into 6 weeks or less. >>



    I wouldn't hold my breath waiting for another option as reputable as PSA to start grading packs. In any event, the choice is yours as to submit or not, but starting a thread to complain about the wait time each time you send a submission in is not really serving any useful purpose.


    Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
  • LuvOldPacksLuvOldPacks Posts: 263 ✭✭
    First off, I don't start a new thread every time I submit packs - I was just adding to one already started (see 1977 pack thread). This forum is designed to talk with other collectors about our hobby. It's not always good as you can read over and over again in other posts. I felt others may be having similar problems with PSA and their unacceptable wait time so this would be the perfect place to talk about this and see if someone can offer a reasonable suggestion. So, back off and let other chime in who can share some productive insight.

  • llafoellafoe Posts: 7,220 ✭✭
    CAT FIGHT! image

    image
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  • LuvOldPacksLuvOldPacks Posts: 263 ✭✭
    I know, right!?! Can't help myself. Children need guidance at times as you can clearly see with Grote15. Sad!
  • swartz1swartz1 Posts: 4,911 ✭✭✭
    Nothing wrong with using the open forum here...

    seems to be a legit problem of late...

    it'll get fixed...


    Looking for 1970 MLB Photostamps
    - uncut


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  • llafoellafoe Posts: 7,220 ✭✭
    Grote15 is a friend and a wax pack expert. I'm pretty sure he's not the one that needs guidance. image
    WANTED: Cincinnati Reds TEAM Cards
  • grote15grote15 Posts: 29,743 ✭✭✭✭✭


    << <i>First off, I don't start a new thread every time I submit packs - I was just adding to one already started (see 1977 pack thread). This forum is designed to talk with other collectors about our hobby. It's not always good as you can read over and over again in other posts. I felt others may be having similar problems with PSA and their unacceptable wait time so this would be the perfect place to talk about this and see if someone can offer a reasonable suggestion. So, back off and let other chime in who can share some productive insight. >>



    No offense but it seems like the vast majority of your posts or contributions to this forum have been complaints about PSA turnaround times, of which we are all acutely aware by now.


    Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
  • LuvOldPacksLuvOldPacks Posts: 263 ✭✭
    None taken. Why don't you start a new thread and I'll stop complaining about something that EVERYONE is well aware of already. I am pleased to know you actually read them however.
  • CNoteCNote Posts: 2,070 ✭
    LMFAO @ the OP
  • letsgocapitalsletsgocapitals Posts: 177 ✭✭
    Since did it become wrong to want good customer service?
  • LuvOldPacksLuvOldPacks Posts: 263 ✭✭
    THANK YOU!!!!
  • WinPitcherWinPitcher Posts: 27,726 ✭✭✭


    << <i> What can we do to get Mr. Orlando to train his staff or hire a local authenticator so packs can be turned around in a reasonable amount of time. >>




    Email him @ Joe@collectors.com
    Good for you.
  • 123Slider123Slider Posts: 851 ✭✭


    << <i>

    << <i> What can we do to get Mr. Orlando to train his staff or hire a local authenticator so packs can be turned around in a reasonable amount of time. >>




    Email him @ Joe@collectors.com >>



    That's just crazy talk. Get back on the sidelines. image
    The best pitch to start a hitter off with is always strike one.
  • MeeMahMotherMeeMahMother Posts: 108
    One can special order a suped up Cadillac from the factory and have it previous to three months. That long of a time is indeed very ridiculous service.
  • 08HALA2008HALA20 Posts: 3,066 ✭✭✭
    In defense of PSA I have been tracking pack pop reports since early this summer.
    I just starting collecting and grading packs this year and love it.
    I have a dozen more going out (once I receive the last two from BBCE) in this month's special.

    Here is a snap shot of the Pop reports on various dates through this summer.

    Obviously this isn't an exact replication of grading day by day but shows how much Pop reports moved.

    As you can see from 9/9 until 10/30 almost 1200 pack jump in pops.

    It seems PSA was much busier these 51 days.

    FWIW,

    Happy thanksgiving weekend. Go Pats image

    Joe


    image
    EBAY AUCTIONS
  • grote15grote15 Posts: 29,743 ✭✭✭✭✭
    That chart would underscore the reasons behind the backlog. I know PSA got a lot of packs submitted at and within a month or so after the National and I suspect all those subs will pop at once, probably very soon, too. Some may say that PSA ought to hire additional graders, but after watching the debacle at GAI and their revolving door of pack graders (including Murphy, especially the second time around), do we really want PSA to entertain that notion?


    Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
  • BoopottsBoopotts Posts: 6,784 ✭✭


    << <i>That chart would underscore the reasons behind the backlog. I know PSA got a lot of packs submitted at and within a month or so after the National and I suspect all those subs will pop at once, probably very soon, too. Some may say that PSA ought to hire additional graders, but after watching the debacle at GAI and their revolving door of pack graders (including Murphy, especially the second time around), do we really want PSA to entertain that notion? >>



    Or that poor kid who died of cancer- Ritter, or something similar. Bottom line- there's only one guy in the world who anyone trusts to grade packs, and he lives in Chicago. And if he's not prepared, willing or able to train anyone new, then you're stuck working on his schedule. Deal with it.
  • Mickey71Mickey71 Posts: 4,259 ✭✭✭✭
    Unfortunately............when you're the big dog; which PSA is. There is no incentive to have good customer service. When it comes to anything before 1980...whether it be packs or cards...there is no other option. PSA is the big and will always be the biggest dog in town. SGC isn't even a blip on the radar screen anymore. Being the big dog in town and that they know it...........we'll be lucky if turnaround times don't get considerably worse as time goes on. I mean think about it------PSA has graded the hobbies most sacred cards by the thousands....no other company even has a chance to compete. I used to like it when SGC was a solid #2 and gaining.
  • llafoellafoe Posts: 7,220 ✭✭
    Maybe there's a disconnect... collectors see good customer service as speedy grading and slabbing whereas PSA see good customer service as taking the time and processes necessary to ensure authentication?
    WANTED: Cincinnati Reds TEAM Cards
  • Foo3112Foo3112 Posts: 1,961
    While I can clearly see and understand the OP's frustration - there is a time and place for everything and so by bashing and complaining on an open forum is not going to fix anything. Joe Orlando has already said this as of recent as about 2-3 days ago. He said behavior like this will not be tolerated is truthfully, it’s probably more likely to get you banned permanently. Maybe you don’t care seeing how you only have 30 post but in answer to your question/complaining, WinPitcher gave you the best advice already which is to just email him directly and offer your concerns.
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