How does eBay/Paypal handle this?

drfish

I have sold some silver eagles on eBay that have some scattered light beige area/spots of toning. These areas of toning are impossible for me to image with my camera(blackberry) but I have described the toning in my listing. I also listed the BIN lower than recent closed sales to outset the toning. I have always listed graded bullion as no returns accepted and until recently this has never been an issue. On a couple of these ASEs I have received belligerent emails demanding refunds and threatening PayPal disputes because of the toning once the buyer has the coin in hand. To avoid the aggravation of a claim ,I went ahead and agreed to refunds. Because I am disclosing the toning in the description ,how would eBay/PayPal deal with a dispute if I stuck to the no refund stated in the auction?

amwldcoin

If you want to be sucessful selling on ebay you should take my stance or approach. I offer an unconditional return policy. There is no way anyone can be 100% sure they will like a coin from a picture. I have all but stopped bidding or buying coins from sellers who do not allow returns.

ebaytrader

If the buyer files a SNAD claim, you will be taking it back regardless of your policy.

MsMorrisine

use this @ the top of your listing



<H1 align="center"><FONT color="red">THIS COIN HAS BROWN SPOTS FROM TARNISH</FONT></H1>

LindeDad

how would eBay/PayPal deal with a dispute if I stuck to the no refund stated in the auction?

Under current eBay buyer does not have to read auction to be right rules. YOU LOSE....

OPA

A full description of your RAW bullion ASE's, including all known flaws ie nicks, bumps, tarnish, oops I meant to say toning etc, with decent scans and make sure they are listed in the SILVER BULLION CATEGORY AMERICAN EAGLES, with a no return policy due to PM volatility. Bullion is exempt from the eBay return mandate and unless you seriously misquote your item for sale, it is would be extremely difficult for a buyer to win a a SNAD claim on silver bullion. I've never lost one yet, and most were due to Buyers Remorse when the price of silver dropped. Different animal for certified coins...14 days return policy for those is advisable. Also, timing is everything. Avoid selling bullion when we are in a PM down market. In an up market, most buyers of bullion don't give a hoot about scratches or toning.

drfish

These are PCGS ms70's,pr70's non-keys from the 25th Anniversary set. Guess I'll add "toned areas" in title , change to a shipping charge rather (than free)continue to describe the toning and state that returns are accepted and buyer is responsible for shipping both ways. Would that cover the bases?

Cougar1978

1. I offer 14 day unconditional return priveledge on everything but they have to pay return shipping.
2. On bullion coins if there is toning, I will usually dip them before shipment to ensure the buyer gets pieces with nice luster that look nice. Sort of like a car dealer sending a newly sold car thru the wash. This has resulted in glowing positive feedback from buyers. Be careful of ASE's in the original mint soft plastic tube. It causes dark toning on the rims and these coins will need a dip before shipment otherwise a return. A friend had this happen to him after getting a really good price on an ASE roll and then the metal dropped. After getting them back he dipped them (having to scrub the rims with a que tip or soft sponge). and put in a hard plastic tube. They sold a couple of weeks later but he got about 80% of what he had got from the original buyer bc of the drop in the metal and the sale was auction vs BIN; an expensive lesson for him.

derryb

also include good pics so buyer knows exactly what he is getting.

Unknown

This content has been removed.

AUandAG

Why are you so cheap as to use a phone for taking pics?? You really expect good clear pics with
a phone??? How do you hold it steady?? Buy a point and shoot with a "flower" button at least.

Poor images always increase returns.

bob

Frankcoins

A buyer of an Australian 10 oz bullion coin late last year returned it in June claiming that they just noticed it was a 2012 coin when I had advertised it as a 2011 coin. Silver had dropped about $10 an ounce, and eBay accepted the SNAD complaint, taking $440 from my Paypal account, forcing me to eat a $100 plus loss due to market price changes. Since I knew the buyer was returning it, I opened the returned package at the post office, took photos, included a statement from the postmaster that it was a 2011 coin as advertised, also mentioned that it was BULLION and subject to market changes AND that 2012 coins had not even been issued at the time of the sale. The buyer still won the SNAD claim. How I hate eBay. By the way, you might have received an email from Paypal asking you to agree to new terms that you will NOT participate in any class action lawsuits, and will agree to their own arbitration policies and will only seek individual damages. A couple of class action suits are in the works asking for hundreds of millions in damages for sellers forced to accept paypal or other online payments and the associated fees with no option to accept the forms of payment that the seller PREFERS, such as checks or money orders which do not cost the sellers money. While these class action lawsuits usually pay most of the money to the attorneys, I did get a few hundred dollars from a General Dymanics 401K for supposedly favoring investments beneficial to the company rather than putting the interests of the participants first. So I would not opt out of a potential class action payment by agreeeing to these new terms.

musicman

A few weeks ago people gave me a hard time because i said ebay needed more competition. their rules can be very antiseller.

SamByrd

bottom line is the buyer will win period. I would take the return and move on. Ebay is what it is.

OPA

<< <i>bottom line is the buyer will win period. I would take the return and move on. Ebay is what it is. >>



Once again, you don't know what you're talking about. In the last 2 years, I've had 3 SNAD claims against me for bullion related items, (not numismatic) in the silver or gold bullion category, dismissed. As long as you have decent & clear pictures, along with accurate descriptions you should be ok. I'm talking bullion and not numismatic items.

pf70collector

I myself don't want unhappy customers. I sold a sealed 25th Anniversary set and the buyer opened the box and one of the ASEs had a broken capsule. He emailed me and I sent him a new capsule and a pair of cotton gloves prioriy mail. He was weary about how to replace the coin in the capsule. At the end a satisfied customer is the most important even if a sale is not made.

astrorat

"No returns" effectively does not exist on eBay. A buyer can always file a SNAD claim despite the seller's return policy. While this is unfair to honest sellers, it is excellent protection from predatory (or ignorant) sellers.

Ironically, a return policy provides a little more confidence for the buyer and will ultimately cost less on a return since with SNAD claims, the seller is forced to reimburse for the original postage AND pay for the return postage.