Ebay Buyer To Block - frontline130

raiderguy10

I thought I'd pass this along as this buyer seems to buy vintage PSA cards. Thought maybe you guys would want to get a head start and block him so you don't go through what I did:



I sold an Adrian Beltran Topps insert for $.50 and $1.75 shipping. So doing the math I net this on the transaction:

Sale Total w/Shipping - $2.25
Auction FVF - $.20
Paypal Fee - $.37
Shipping - $1.64
Profit Before my Penny Sleeve/Toploader/Cardboard Protection/Bubble Mailer: $.04

Net profit after sleeve, toploader, bubble mailer, probably about ($.10).

I have ebay automatically setup to open cases after 4 days. After the case is opened, I get this message:

Dear raiderguy100,
Wow...Seriously? You open an unpaid item case after four days over $0.50? Most sellers give at least a week or more. You can be sure I'll never purchase anything from you ever again. Very unprofessional, in my opinion. No additional comment or rebuttal needed.- frontline130

My Response:

Dear frontline130,

??. my Ebay automatically opens cases after four days. you still have an additional four days to pay....which I'd eight days total. at $2.25 i actually lose a quarter on your item, so i have no problem at all if you don't pay or would like to cancel. most Sellers who sell a lot automatically have Ebay open cases after for days because we have so much to keep track of. but you've still got four days, or can cancel if you'd no longer want the item. the card will go out the morning after payment is received in a penny sleeve, toploader, and extra protection if you decide you want it.- raiderguy100

Then I sent this message before I heard from him again as he completed checkout and paid for the $2.25 item:

Dear frontline130,
Your item is packaged up and will ship in the morning. I'm also refunding your money as I don't like unhappy customers. I'm sorry you felt that opening a case after four days was wrong - but like I said I have Ebay automatically do it. If I'd have known - or had you message me that you'd like more time to pay I'd have been happy to have ebay exclude your auction from the case. But your card will be mailed tomorrow, and hopefully it won't deter you from doing business with me in the future. I take pride in my customer service - and consider myself to have strong integrity. - raiderguy100

So guy gets a free card and a refund for his "trouble" of having to pay in 4 days. I send the refund 27 minutes after he completes checkout as I put my kids to bed and had to package/print the shipping label first. 2 hours later I get this message from him:

Dear raiderguy100,
I understand now. However, I paid for the item earlier today and now you refund me?- frontline130

And here was my response:

Dear frontline130,
you paid for the item, and i refunded it as soon as i printed the label. i gave you a refund because you were unhappy, but i'm still sending the card. is this still an unacceptable solution because i'm bending over backwards here. you are getting a free card and your money back.....is there anything else i can do to make you a satisfied customer?- raiderguy100


So basically, I will be out $5 total, out a card - and will probably still get back feedback/DSR ratings because this douche was upset ebay opened a claim after he took more than 4 days to pay for a $2 card. Just save yourself the trouble and block him now so you don't have to deal with him either.

dennis07

Time is money and you've wasted a bunch. Consider what you are dealing with in the $2 range on ebay. Just a simple explanation of
how the case was set up automatically and in no way meant to be personal might have calmed the buyer down and made them happy.

raiderguy10

I did do that - in addition to refunding his money. Which he still wasn't happy that it took 27 minutes after his payment to do.

I am taking advantage of the free listings - so I'm getting rid of all my inserts/GU/autos that are cheap. And for the most part I did really well with my first round. 95% of buyers bought multiple items (which is my only real way of making anything), but some only bought one which I took a small hit on. I did make over $500 net though on items that just would have sat around collecting dust. I put them into turbolister after my kids went to bed and was watching TV with my wife this summer. It was a win-win all around - just wish more buyers would understand the process better. Especially considering I always ship via paypal within one day of receiving payment as well. I try to go the extra mile to make my customers happy - and it's frustrating when the buyer gets upset at opening a case over $.50. Why even bid in the first place if you don't plan on making a $.50 in four days - I don't consider that too much to ask. And those that sell on ebay I bet would tend to agree with me.

shagrotn77

I think I'd be ticked too if I had an unpaid item case opened against me after only 4 days. Seven seems a lot more reasonable.

raiderguy10

why should it take four days to pay for something you buy? do you go to a card show, say you want something and pay four days later? then 10% of the time not come back to pay? maybe it's just me but I'd rather cut the crap and relist if you don't pay me

firedawg45

i'd be ticked too if i got a unpaid after 4 days. i always give 10 days to pay, some wait on payday, some wait on items being sold to get the $. thats my input.

raiderguy10

Then don't buy things if you don't have the money to pay for it.

If a seller has to be at the buyer's disposal to ship within 24 hours after getting payment - why do the buyers get different standards??

mark34

This guy, frontline130, has a lot of mid to high end items for sale....many of his auctions are ending today....too bad he had to make an issue out of failing to pay for the card....I'm sure he would be annoyed if someone wouldn't pay after 8 days.

Cakes

<< <i>I think I'd be ticked too if I had an unpaid item case opened against me after only 4 days. Seven seems a lot more reasonable. >>



I agree, I have moments of 3 to 4 days that I don't check the internet, 7 is much better.

BTW a block seems extreme.

I did learn another ebay tip: not to try and sell my cheap stuff online, it's just not worth the hassle.

raiderguy10

<< <i>

<< <i>I think I'd be ticked too if I had an unpaid item case opened against me after only 4 days. Seven seems a lot more reasonable. >>



I agree, I have moments of 3 to 4 days that I don't check the internet, 7 is much better.

BTW a block seems extreme.

I did learn another ebay tip: not to try and sell my cheap stuff online, it's just not worth the hassle. >>



amen to your lesson. buy they are sitting around and if they can be in sometimes collection it's worth it

NSibian

<< <i>why should it take four days to pay for something you buy? do you go to a card show, say you want something and pay four days later? then 10% of the time not come back to pay? maybe it's just me but I'd rather cut the crap and relist if you don't pay me >>



Not even close to being a good comparison. Two completely different venues.

Brick

. But your card will be mailed tomorrow, and hopefully it won't deter you from doing business with me in the future. I take pride in my customer service - and consider myself to have strong integrity. - raiderguy100
Just curious. Why should everyone else block the gentleman when you are asking for his future business?

raiderguy10

he's not on my block list yet. but i'm assuming bad feedback it dsr dings at which point he will be. I just prefer not to have to worry about buyers complain about only getting four days (which I'd really eight, not four) especially on a fifty cent card

grote15

4 days for an NPB is way too quick. I'm surprised you don't encounter these issues more frequently.

raiderguy10

it's not a npb until for days after opening a case. opening a case serves as a four day warning. he could've taken three and a half more days before a npb took effect. opening the case did absolutely nothing to him other than ask him four payment. I don't understand your guys' issue with this.

Boopotts

<< <i> I don't understand your guys' issue with this. >>




Then keep doing what you're doing.

CDsNuts

If someone is pissed that a buyer hasn't paid within 4 days, they have serious issues. If someone is pissed because a seller hasn't shipped a card within 4 days, they have serious issues.

If these are the things you spend time out of your day worrying about then you might want to seriously reconsider your approach to life.

raiderguy10

not pissed at all. not impressed with his first response, and the response after getting payment refunded and the card was ridiculous. i've had countless people not pay after auction and have never made a thread before. but I've never had that response from a buyer before. thought he was out of line....apparently I am for expecting payment of $2.25 within eight days. and again I (and many Sellers) have Ebay automatically do it automatically so we have one less thing to worry about and have it fine for us

otwcards

<< <i>why should it take four days to pay for something you buy? do you go to a card show, say you want something and pay four days later? then 10% of the time not come back to pay? maybe it's just me but I'd rather cut the crap and relist if you don't pay me >>



It shouldn't take 4 days for someone to pay. However, since eBay allows buyers 7 days to pay, they have every right to take advantage of it and they have the right to be upset about being asked to pay before that despite a seller wanting payment sooner.

If your customer service is as strong as you say, then I would expect that you would understand eBay's rules and account for that. Being hasty with opening a case, regardless of whether eBay does it automatically at your prompting, is only inviting the type of responses that you received. If it is easier to cancel and relist, then why bother listing it for auction in the first place? Just put it up and the price you want to sell it at, check immediate payment required and be done with it. You'll know the profit margin when it eventually sells will be more satisfactory to you and you won't have to endure the frustration of dealing with a customer that YOU ticked off by opening an unpaid case over a few dollars just because they didn't pay you as quickly as you would like.

I don't understand why simple business practices and human nature are so difficult for so many to comprehend. eBay is not a card show or a storefront. You're not shipping or transferring anything until AFTER you are paid. If a buyer opts to wait the full time allowed to make payment, you are at their mercy as a result of accepting eBay's sellers' terms. If you don't want the agita, change your selling dynamics . . . plain and simple.

TheTalkingWalnut

I'm with the OP. The deck is stacked against the seller and honestly, if you click buy something what is so hard about paying for it within 24 hours? Or 48 hours? Or 72 hours? Or even, 96 hours?

If you don't want to pay for it, don't click buy on it.

raiderguy10

<< <i>

<< <i>why should it take four days to pay for something you buy? do you go to a card show, say you want something and pay four days later? then 10% of the time not come back to pay? maybe it's just me but I'd rather cut the crap and relist if you don't pay me >>



It shouldn't take 4 days for someone to pay. However, since eBay allows buyers 7 days to pay, they have every right to take advantage of it and they have the right to be upset about being asked to pay before that despite a seller wanting payment sooner.

If your customer service is as strong as you say, then I would expect that you would understand eBay's rules and account for that. Being hasty with opening a case, regardless of whether eBay does it automatically at your prompting, is only inviting the type of responses that you received. If it is easier to cancel and relist, then why bother listing it for auction in the first place? Just put it up and the price you want to sell it at, check immediate payment required and be done with it. You'll know the profit margin when it eventually sells will be more satisfactory to you and you won't have to endure the frustration of dealing with a customer that YOU ticked off by opening an unpaid case over a few dollars just because they didn't pay you as quickly as you would like.

I don't understand why simple business practices and human nature are so difficult for so many to comprehend. eBay is not a card show or a storefront. You're not shipping or transferring anything until AFTER you are paid. If a buyer opts to wait the full time allowed to make payment, you are at their mercy as a result of accepting eBay's sellers' terms. If you don't want the agita, change your selling dynamics . . . plain and simple. >>




By waiting 4 days to open a case, the buyer has another 4 days to pay to avoid a NPB. So I'm giving him 8 days - which by your account would be 1 full day more than needed. Had I waited 7 days to open a case, the buyer has 11 total days before getting a NPB. $2.25 or $2,250 - it shouldn't take 8 days to pay your bill.

otwcards

<< <i>

<< <i>

<< <i>why should it take four days to pay for something you buy? do you go to a card show, say you want something and pay four days later? then 10% of the time not come back to pay? maybe it's just me but I'd rather cut the crap and relist if you don't pay me >>



It shouldn't take 4 days for someone to pay. However, since eBay allows buyers 7 days to pay, they have every right to take advantage of it and they have the right to be upset about being asked to pay before that despite a seller wanting payment sooner.

If your customer service is as strong as you say, then I would expect that you would understand eBay's rules and account for that. Being hasty with opening a case, regardless of whether eBay does it automatically at your prompting, is only inviting the type of responses that you received. If it is easier to cancel and relist, then why bother listing it for auction in the first place? Just put it up and the price you want to sell it at, check immediate payment required and be done with it. You'll know the profit margin when it eventually sells will be more satisfactory to you and you won't have to endure the frustration of dealing with a customer that YOU ticked off by opening an unpaid case over a few dollars just because they didn't pay you as quickly as you would like.

I don't understand why simple business practices and human nature are so difficult for so many to comprehend. eBay is not a card show or a storefront. You're not shipping or transferring anything until AFTER you are paid. If a buyer opts to wait the full time allowed to make payment, you are at their mercy as a result of accepting eBay's sellers' terms. If you don't want the agita, change your selling dynamics . . . plain and simple. >>




By waiting 4 days to open a case, the buyer has another 4 days to pay to avoid a NPB. So I'm giving him 8 days - which by your account would be 1 full day more than needed. Had I waited 7 days to open a case, the buyer has 11 total days before getting a NPB. $2.25 or $2,250 - it shouldn't take 8 days to pay your bill. >>



You've COMPLETELY missed the point... In the meantime, you've told others to block a buyer that has done NOTHING wrong while telling the buyer the YOU want his business. Something is rather amiss or perhaps the universe is askew...

KatsCards

I'm going to spin this a different way as a similar scenario happened to me and in essence made me give up on buying on Ebay. Out of respect to sellers on low $$ items, I always email them prior to bidding and ask if they accept cash/money order etc instead of paypal. (money orders dont cost me anything through my bank and quite honestly, the less $$ that goes to paypal, the happier I am). Had one guy say 'sure no problem'. I win the card for $5.00 + $3.00 for shipping. That's on a Thursday night. Money order goes out Friday afternoon. So I get positive feedback from the seller on Tuesday with a 'card going out' feedback. I then get a notice from Ebay about an unpaid case opened on that card. I email him. No response. Email him next day. No response. All he had to do was respond explaining the situation. Instead he doesn't, case was closed. When I got the card, I dinged the hell out of his stars for communication and left him a neutral. Then he responded. Following up calling me a newbie f*wit on ebay (been on Ebay since it was auctionweb). I actually then responded asking if he would block me from future bidding as I wouldn't want to make the same mistake twice. That prompted a very derogatory email from said seller again calling me a newbie once again among other expletives.

I haven't been back on ebay since.

I know it was an automated claim, but it pissed me off. All he had to do was communicate.

As for your buyer, my guess is you weren't the first one to automate on him and he took umbrage to it...I don't know how that makes him a douche according to your statement. He said his peace in his first comment and said no rebuttal necessary. Yet you still poured it on in messages to him, and basically waited for him to pay before refunding him/sending out the card. I see his point... Not that it's the right point of view. I honestly don't think he'll neg you or ding you. I think he'll probably give you glowing feedback.

Do yourself a favor and add a tag line to your auctions stating you have automated claims open after four days of non-payment. It'll make life a little easier for you. People need to read things, not assume you are their buddy they can pay when ever. Ebay has become a place of opportunistic buyers and paranoid sellers. There's very little civility anymore. If any website has jumped the shark, ebay did a looooong time ago.

CDsNuts

Ebay has become a place of opportunistic buyers and paranoid sellers.

I do 300+ transactions a month on ebay and these nitwits account for maybe 5% of the people I deal with. Sure they're the ones that stand out (like the OP), but by and large they are the minority. Most people are normal, you just have to ignore the guys who can't take a stroll around the block without finding something to complain about.

Lee

WinPitcher

Maybe the buyer wanted to check out more of your items, I know
I have bought something then after 2 or 3 days went back in and bought more.

raiderguy10

<< <i>Maybe the buyer wanted to check out more of your items, I know
I have bought something then after 2 or 3 days went back in and bought more. >>



they all ended within two hours of each other

Bigjohn69

what do you do when said buyer buys a card and waits a few days to see if you have more cards he might need for his sets come up in your listings, save on shipping cost,,,j

raiderguy10

all these listinga ended within two hours of each other. these are the only auctions i've ever run. otherwise it's all bin with free shipping

jmmiller777

I have on ocassion asked the seller if I could continue shopping. Simple, if he says yes then I do, maybe over a period of 2-3 days. If he says no, then I pay for the current auctions and continue shopping. You know, most people are reasonable. It's up to the seller, it's his stuff. Shipping has never been a big deal. Really guys, $5-$6 bucks. I just purchased a lot of 23 cards from a guy that offered free shipping. I asked if he would double box the shipment and I sent him an extra $6 for his time. It's just not that big of a deal to me. I'm sure they would ship in a PWE if you wanted to save $3.

jmmiller777

Come to think of it...why does ebay allow a case to be automatically opened after four days when their policy is to send payment within seven?
Ebay...fix it!

jimrad

I try to pay immediately however on some occasions I have snipes set and I am traveling. I don't like paying when I am not on my home computer so once in awhile the payment is made 3-5 days after the auction.

JoeBanzai

OP knows nothing at all about customer service. Like it or not, eBay allows 7 days to pay for auction wins. Opening a case before then is going to rub people the wrong way, in fact eBay should not let this happen until after 7 days.

Leave the buyer alone for the 7 days he has that right.

Going on here and telling the board to block him after you instigated the problem is totally classless!

Joe

CocoaBeachDodgers

<< <i>OP knows nothing at all about customer service. Like it or not, eBay allows 7 days to pay for auction wins. Opening a case before then is going to rub people the wrong way, in fact eBay should not let this happen until after 7 days.

Leave the buyer alone for the 7 days he has that right.

Going on here and telling the board to block him after you instigated the problem is totally classless!

Joe >>




The more I think about it, the more I think Joe is 100% correct. As others have stated, for some one who seems to care about customer service, this policy you have in place does not make much sense.

Here's another thing to think of, and I have found myself in this situation before. An auction comes up with just the perfect card you are looking for, but you will not have funds available for 5 days after the auction ends. Knowing that Ebay's policy is payment must be made within 7 days, you go a head & purchase the item thinking you will be fine. Instead, you get hit with this open case. Now personally, I would contact the buyer first, but some people would not & really are not required to.

So, let's say you state in your item description payment must be made within 4 days. Do you really want to eliminate the buyer that needs to wait 7 days to pay? I know this doesn't really apply to this situation, but as a general policy, I think it would be something to think about.

billwaltonsbeard

Here's the perfect place to sell your low dollar cards

zep33

<< <i>

<< <i>OP knows nothing at all about customer service. Like it or not, eBay allows 7 days to pay for auction wins. Opening a case before then is going to rub people the wrong way, in fact eBay should not let this happen until after 7 days.

Leave the buyer alone for the 7 days he has that right.

Going on here and telling the board to block him after you instigated the problem is totally classless!

Joe >>




The more I think about it, the more I think Joe is 100% correct. As others have stated, for some one who seems to care about customer service, this policy you have in place does not make much sense.

Here's another thing to think of, and I have found myself in this situation before. An auction comes up with just the perfect card you are looking for, but you will not have funds available for 5 days after the auction ends. Knowing that Ebay's policy is payment must be made within 7 days, you go a head & purchase the item thinking you will be fine. Instead, you get hit with this open case. Now personally, I would contact the buyer first, but some people would not & really are not required to.

So, let's say you state in your item description payment must be made within 4 days. Do you really want to eliminate the buyer that needs to wait 7 days to pay? I know this doesn't really apply to this situation, but as a general policy, I think it would be something to think about. >>




Ebay recommends payment within 3 days - plenty of time. The 7 day thing went out the window a couple years ago. That's exactly why they allow you to open a case after 4 days and then give another 4 days to close it up.

Anytime I've had your scenario come up (maybe 3 times I didn't have the funds readily available), I actually contacted the seller asking if it would be a problem waiting till Friday to get paid. And of course the seller had no problem. All it takes is a little communication. Buying and selling is not a 1 way street and I'm sure the OP would have had no problem waiting a few days for $2.00 if the buyer would have spent the 10 seconds to send a note to the seller. It's just with so many non paying bidders over the last year or so, It's tough to be patient and trust people anymore. How the hell people can completely ignore what they just purchased for several days is beyond me whether it's $2 or $200

BossPlayer

zep coming in with a voice of reason again...

matthewbschultz83

The real issue here is why are you selling an Adrian Beltre card for $.50???

The dude is a Hall of Famer and about to be a World Series Champion. Obvious biases are obvious.

zep33

<< <i>The real issue here is why are you selling an Adrian Beltre card for $.50???

The dude is a Hall of Famer and about to be a World Series Champion. Obvious biases are obvious. >>



I was an Adrian "Beltran" card though

There are actually 3 different cards from 3 different sellers on Ebay with his last name spelled Beltran LOL

Foo3112

How the hell people can completely ignore what they just purchased for several days is beyond me whether it's $2 or $200

I agree with this statement so much. If someone purchased something from me and wasnt planning on paying for a few days, they should have messaged me with their intentions of payment (no more than 24 hrs after the auction has ended) and inform me as to when I should expect payment if they are running short on funds and waiting till payday. Just because its eBay doesnt mean it still shouldnt be considered common bussiness practice. We are in the business to make money and if someone takes 4 days to pay - especially on an item that is less than $3, he deserved a little reminder.

Now to the OP, I think you should push that back to 7 days because it can cause you less of a headache in the future. If you were that concenered about maybe the buyer skipping out on payment, then I think YOU should of wrote him a friendly reminder after maybe 3-4 days. If that reminder gets ignored, past 7 days of non payment to me is now fair game.

PowderedH2O

On numerous occasions I have paid for multiple auctions at once, gone through paypal and everything, and then noticed that for one reason or another one of the auctions wasn't included. Fortunately, I've paid attention to this. But if someone wasn't paying attention and thought that they had paid for all of their auction wins in one mighty paypal swoop, it could very easily be a few days before it got cleared up. That certainly doesn't make the person a deadbeat bidder.
I've had a couple of occasions as a bidder that I have placed absolutely silly bids on an item and forgotten about it. How many times do you see a nice PSA graded card going unbidded for 99 cents a couple of days before the auction closes? I've thrown $2 bids on some of them just for the heck of it. About one out of a thousand wins it. I might not have even given it a second thought and it might be a few days before I realized and paid.
As a seller I have generally sent a friendly email after 5-6 days. Then, if there was no payment within a couple of days, I would open up a NPB. Usually, the email gets the job done. Four days just seems like a very short time.

raiderguy10

<< <i>On numerous occasions I have paid for multiple auctions at once, gone through paypal and everything, and then noticed that for one reason or another one of the auctions wasn't included. Fortunately, I've paid attention to this. But if someone wasn't paying attention and thought that they had paid for all of their auction wins in one mighty paypal swoop, it could very easily be a few days before it got cleared up. That certainly doesn't make the person a deadbeat bidder.
I've had a couple of occasions as a bidder that I have placed absolutely silly bids on an item and forgotten about it. How many times do you see a nice PSA graded card going unbidded for 99 cents a couple of days before the auction closes? I've thrown $2 bids on some of them just for the heck of it. About one out of a thousand wins it. I might not have even given it a second thought and it might be a few days before I realized and paid.
As a seller I have generally sent a friendly email after 5-6 days. Then, if there was no payment within a couple of days, I would open up a NPB. Usually, the email gets the job done. Four days just seems like a very short time. >>



It was the only card he won. I sent out an invoice that night, and ebay sends a reminder email if payment isn't made within two days. After 4 I open a case, and the buyer then has 4 more before they get a NPB. I know some of you have a hard time understanding this, but to me there is no excuse for not paying in 4 days (especailly with 2 previous reminders). If you have to wait for payday to pay for a $2.25 card - maybe you need to rethink your priorities.

hammered

Not gonna read all the replies here, but your biggest problem is selling a card for $2.25 on Ebay which, even if paid for promptly, is a waste of your time.

raiderguy10

I'm not even upset about him not paying. It was his rude comment in the first message - getting pissed at me about opening a case over $.50 - like that's any better than him justifying not paying $.50.

Then the rebuttal after he found out he was getting a refund AND the card. As if having to wait 37 minutes for a refund was a ridiculous proposition. That's my problem with the whole scenario.

FYI - he has received the card, and no feedback yet. I guess we shall see.

raiderguy10

<< <i>Not gonna read all the replies here, but your biggest problem is selling a card for $2.25 on Ebay which, even if paid for promptly, is a waste of your time. >>




Actually it wasn't. I spent about 10 hours uploading info into Turbolister. They were cards just sitting in my closet rotting - and I was able to make over $500 after shipping/ebay/paypal fees. It was well worth my time. 95% of the people purchased more than one item - and only a handful purchased one item which is where I lost money. But for $50 an hour or so - I think I did fine.

PeteZaria

<< <i>It was the only card he won. I sent out an invoice that night, and ebay sends a reminder email if payment isn't made within two days. After 4 I open a case, and the buyer then has 4 more before they get a NPB. I know some of you have a hard time understanding this, but to me there is no excuse for not paying in 4 days (especailly with 2 previous reminders). If you have to wait for payday to pay for a $2.25 card - maybe you need to rethink your priorities. >>



Yes, it would be nice if all buyers paid quickly. But, didn't you make 10 cents profit (or lose 10 cents?) on this transaction? What's the hurry to get the payment when the profit is so small? When I sell a $500 item, I hope the buyer pays as soon as possible. But, for 10 cents, I barely even care if the buyer pays at all. Unless you require immediate payment with a BIN, I guarantee you that some of your future buyers won't pay, or will pay late. It's going to happen, so there's no sense in letting it get to you.

zep33

<< <i>

<< <i>It was the only card he won. I sent out an invoice that night, and ebay sends a reminder email if payment isn't made within two days. After 4 I open a case, and the buyer then has 4 more before they get a NPB. I know some of you have a hard time understanding this, but to me there is no excuse for not paying in 4 days (especailly with 2 previous reminders). If you have to wait for payday to pay for a $2.25 card - maybe you need to rethink your priorities. >>



Yes, it would be nice if all buyers paid quickly. But, didn't you make 10 cents profit (or lose 10 cents?) on this transaction? What's the hurry to get the payment when the profit is so small? When I sell a $500 item, I hope the buyer pays as soon as possible. But, for 10 cents, I barely even care if the buyer pays at all. Unless you require immediate payment with a BIN, I guarantee you that some of your future buyers won't pay, or will pay late. It's going to happen, so there's no sense in letting it get to you. >>



I try not to sell anything under $20 cause I do see it as usually a waste of time but the main reason I want to get paid sooner than later is to just close the deal up and get the crap shipped out and off my desk

cardbender

<< <i>

<< <i>

<< <i>

Ebay recommends payment within 3 days - plenty of time. The 7 day thing went out the window a couple years ago. That's exactly why they allow you to open a case after 4 days and then give another 4 days to close it up.

Anytime I've had your scenario come up (maybe 3 times I didn't have the funds readily available), I actually contacted the seller asking if it would be a problem waiting till Friday to get paid. And of course the seller had no problem. All it takes is a little communication. Buying and selling is not a 1 way street and I'm sure the OP would have had no problem waiting a few days for $2.00 if the buyer would have spent the 10 seconds to send a note to the seller. It's just with so many non paying bidders over the last year or so, It's tough to be patient and trust people anymore. How the hell people can completely ignore what they just purchased for several days is beyond me whether it's $2 or $200 >>



Exactly correct. I couldn't agree more.

The OP did nothing wrong. He listed an item, it ended, he should get paid within a few days. That's a reasonable
expectation. The amount of the sale doesn't matter. The buyer didn't communicate to the seller
his lateness in not paying timely. That's totally on the buyer. They got their invoice, they got their ebay notification invoice.
A seller shouldn't have to send a second invoice at all.
The simple rules should be: you bid and win, you pay timely. That's it.

If a buyer doesn't have the funds to pay immediately, they shouldn't be shopping.
Or, that's what credit cards are for. This waiting until payday is a bunch of crap.
Throw the purchase on your credit card and pay that bill when it arrives.

The OP's only mistake is not realizing that ebay allows deadbeats on it's site with no consequences to
their non-paying actions. Ebay should institute a sort of immediate payment required deal with auctions.
Get these deadbeats to pay within 3-4 days after the auction concludes. That would clean up a lot
of these non-paying bidder cases.

As a seller, I would cut all buyers some slack, as long as they email me their intentions and then
follow through with them. I'll allow buyers to take 20 days to pay as long as they communicate with me
and let me know. If they don't communicate, I would follow the OP's procedure without hesitation.

Finally, when is ebay going to fix their stupid checkout?
It hasn't work properly for me (as a seller) since the postal increase three years ago.
My ebay setting's are correct too. I've called ebay reps numerous times. No one there
can answer the question on how to resolve this issue.

I guess it's ebay subtle way of saying all sellers should offer free shipping.

raiderguy10

<< <i>

<< <i>
Ebay recommends payment within 3 days - plenty of time. The 7 day thing went out the window a couple years ago. That's exactly why they allow you to open a case after 4 days and then give another 4 days to close it up.

Anytime I've had your scenario come up (maybe 3 times I didn't have the funds readily available), I actually contacted the seller asking if it would be a problem waiting till Friday to get paid. And of course the seller had no problem. All it takes is a little communication. Buying and selling is not a 1 way street and I'm sure the OP would have had no problem waiting a few days for $2.00 if the buyer would have spent the 10 seconds to send a note to the seller. It's just with so many non paying bidders over the last year or so, It's tough to be patient and trust people anymore. How the hell people can completely ignore what they just purchased for several days is beyond me whether it's $2 or $200 >>



Exactly correct. I couldn't agree more.

The OP did nothing wrong. He listed an item, it ended, he should get paid within a few days. That's a reasonable
expectation. The amount of the sale doesn't matter. The buyer didn't communicate to the seller
his lateness in not paying timely. That's totally on the buyer. They got their invoice, they got their ebay notification invoice.
A seller shouldn't have to send a second invoice at all.
The simple rules should be: you bid and win, you pay timely. That's it.

If a buyer doesn't have the funds to pay immediately, they shouldn't be shopping.
Or, that's what credit cards are for. This waiting until payday is a bunch of crap.
Throw the purchase on your credit card and pay that bill when it arrives.

The OP's only mistake is not realizing that ebay allows deadbeats on it's site with no consequences to
their non-paying actions. Ebay should institute a sort of immediate payment required deal with auctions.
Get these deadbeats to pay within 3-4 days after the auction concludes. That would clean up a lot
of these non-paying bidder cases.

As a seller, I would cut all buyers some slack, as long as they email me their intentions and then
follow through with them. I'll allow buyers to take 20 days to pay as long as they communicate with me
and let me know. If they don't communicate, I would follow the OP's procedure without hesitation.

Finally, when is ebay going to fix their stupid checkout?
It hasn't work properly for me (as a seller) since the postal increase three years ago.
My ebay setting's are correct too. I've called ebay reps numerous times. No one there
can answer the question on how to resolve this issue.

I guess it's ebay subtle way of saying all sellers should offer free shipping. >>



What sort of problem is ebay having with their checkout? Mine worked on my last round of auctions. It combined shipping properly and everything.

Make sure not to put the local pickup option on there - otherwise it won't bring any shipping charges forward. I did encounter that a while back.

ClockworkAngel

I think you are both right. It shouldn't take 4 days to pay for an item, but sometimes it just does. Life happens and gets in the way sometimes. I had an auction end on a Thursday. I was out of town for a 4 day weekend, came back on a Monday and paid for it. Truthfully, I'd be a little annoyed if someone opened a case after 4 days for a .50 cents item but that's me.

Fabfrank

I read through this thread and think the whole issue is a mis-understanding. Unfortunately with email it's difficult to determine a persons emotions. After Raiderguy responded to the buyers 1st response about why an unpaid item case gets opened automatically, he never waited for the buyers response to that email. Raiderguy decides to just refund the buyers money. Raiderguy believes he did a good thing (which I agree), but the response he gets from the buyer is:

I understand now. However, I paid for the item earlier today and now you refund me?- frontline130

Objectively, I read nothing malicious in this response. If anything I think the guy is surprised he's getting the card and a refund. It seems Raiderguy was still peeved, and inserted his emotion into the buyers response.
Everything else about Ebay policy, paying on time, and low dollar items is just static.
I read it as a classic mis-understanding and time to move on.

JoeBanzai

To come here and out the buyer saying he should be blocked was going way too far!