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Problem resolved thanks

Bossman88Bossman88 Posts: 638 ✭✭
in U.S. Coin Forum
Please fix your store checkout procedure.
I have been trying to purchase new membership.
Very frustrating.

Regards, Larryimage

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    mingotmingot Posts: 1,807 ✭✭✭


    << <i>Please fix your store checkout procedure.
    I have been trying to purchase new membership.
    Very frustrating.

    Regards, Larryimage >>



    Don't you think a call where a cs rep could, perhaps, walk you through the process and actually identify the problem so that it could be passed along to IT to correct would be more useful than a whiny post here? If you've already done this, and are only using this public shaming as your last resort then please accept my apologies in advance.
    Sell me a coin or three!
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    deviousdevious Posts: 1,690 ✭


    << <i>Please fix your store checkout procedure.
    I have been trying to purchase new membership.
    Very frustrating.

    Regards, Larryimage >>



    I just renewed last night via Paypal payment. Not a problem! Good luck!
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    lcoopielcoopie Posts: 8,875 ✭✭✭✭✭
    perhaps make your title more specific so others don't have to click on it just to see what your message is
    LCoopie = Les
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    BuzzybestBuzzybest Posts: 932
    But he's the BOSSMAN!
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    DIMEMANDIMEMAN Posts: 22,403 ✭✭✭✭✭
    I agree this should be a call to CS.
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    Bossman88Bossman88 Posts: 638 ✭✭
    With NO response to emails to CS department for over a month,
    and my hearing impairment prohibiting phone calls.
    Thought I would try the forum.

    Edited to add CS in title

    Regards, Larry
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    lkeigwinlkeigwin Posts: 16,895 ✭✭✭✭✭
    Larry, I've been frustrated too, with email to CS.

    Try writing directly to Bailey Varness at BVarness@collectors.com. She is very capable and good at answering email.
    Lance.
    Coin Photography Services / Everyman Registry set / BHNC #213
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    PCGSCustomerServicePCGSCustomerService Posts: 77 ✭
    A month? If possible can you forward me those emails? I'm not sure how a months’ worth of emails can just go unnoticed.

    Regarding your website problem: email me direct if you can't call.

    cthomas@collectors.com
    PCGS Customer Service
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    johnny9434johnny9434 Posts: 33,172 ✭✭✭✭✭
    just give them a call and save yourself some aggrevation
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    TreashuntTreashunt Posts: 6,747 ✭✭✭✭✭


    << <i>A month? If possible can you forward me those emails? I'm not sure how a months’ worth of emails can just go unnoticed.

    Regarding your website problem: email me direct if you can't call.

    cthomas@collectors.com >>




    That is a nice response.


    Frank

    BHNC #203

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    Timbuk3Timbuk3 Posts: 11,658 ✭✭✭✭✭
    I just renewed mine over the phone !!!
    Timbuk3
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    Jinx86Jinx86 Posts: 3,729 ✭✭✭✭✭
    Timbuk3 way to rub it in.
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    Bossman88Bossman88 Posts: 638 ✭✭
    I contacted Chris at CS via email.
    He was able to correct the problem.
    Went back to renew gold membership and all is well again.

    Regards, Larry
    image
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    BochimanBochiman Posts: 25,790 ✭✭✭✭✭
    Good to hear you are on the right path again image

    Chris is a good egg image

    I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment

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