A great score, and an idiot screwup, all in the same day *I'm outing the buyer in 1st post*

UtahCoin

About a month ago I was the winning bidder on a group of 1956-1964 proof sets at about 20% back of bid. Two of the 1956 Franklin Half Dollars looked pretty darn good to me so I shot them off to our host. Today the grades were posted; 1956 T-2 PR64DCAM and 1956 T-2 PR67DCAM.

Now on to today's screw-up. I was posting several Morgan Dollar auctions on eBay ($75-$150 coins). I soon realized I had posted the first four with a $0.99 BIN rather than a $0.99 starting bid. They sold within minutes, two to one buyer and two to another buyer. One buyer acknowledged the obvious error while the other buyer immediately PayPal'd me $1.98.....

We'll see what happens....

**One of the 2 buyers has rejected my cancellation request. Member id is "lichter50".

For what it's worth, the auction ran for a whole 76 seconds.

segoja

Good luck. Hopefully you'll come out OK

James Sego

CoinJunkie

I've heard of "below melt", but this is the first time I've heard of "below face"...



EDIT: Good luck. I presume eBay allows recourse for obvious listing errors.

morbidsteve

That stinks. Hopefully the buyer for $1.98 is a good person and lets you re list.

Timbuk3

Oh my !!!

LindeDad

I would refund and cite listing error as the reason.

Broadstruck

<< <i>I would refund and cite listing error as the reason. >>

AUandAG

<< <i>I would refund and cite listing error as the reason.
>>

lkeigwin

Doesn't that risk a negative or two?

I would explain my mistake, ask forgiveness, and give the guy a deal.
Lance.

CoinJunkie

<< <i>Doesn't that risk a negative or two?

I would explain my mistake, ask forgiveness, and give the guy a deal.
Lance. >>


Wow, have we really arrived at a place where simple human error which harms no one results in having to ask
forgiveness? Why is the buyer owed anything here?

ajman

Sometimes in life you just have to eat the loss or risk a neg. I'd let it go and chaulk it up to tuition. If you don't care about a neg then do as others have suggested, but I know in my selling experience on ebaY that it's a dangerous slope in that you try to make a customer pay for your mistake.

keyman64

Ouch! I would go with the listing error route and risk the neg. Giving a person a reallllly good deal on something is one thing but this is clearly ANOTHER THING ALL TOGETHER! Good luck!

RichieURich

Wow!

At least you could notify we Forum members before you post your next 99c BIN's!

mrpotatoheadd

<< <i>Wow, have we really arrived at a place where simple human error which harms no one results in having to ask forgiveness? Why is the buyer owed anything here? >>

You must be new to eBay.

relicsncoins

It's too bad they weren't toners. They would've probably been yanked and deemed AT and you would be off the hook.

UtahCoin

I sent the following to the buyers and then proceeded with the "Cancel Auction" route.

"Hello,
This was an obvious listing error. It was meant to start at .99, not a BIN of .99

Thanks for understanding."

Time wise, from the listings being posted, to being sold, to my catching it was within 5 minutes

lasvegasteddy

out the ebayer if they don't understand a listing error so i can block him please...

whoa...you made a 56 t2 67dcam...very very sweet...congrats...that's one lofty grade to make...

Pokermandude

Cancelling the sales is all you can really do. You can't give away your coins due to an error like this. And shame on any buyer who tries to extort them out of you.

The one buyer may neg you (even after the polite message), but I am confident that a quick call to Ebay should remove it if needed.

pennyannie

I do not think it was that polite of a message but still anyone should know that was a mistake. When i bid a job and make a mistake the customer does not want to hear it unless i overcharged them.

Bochiman

Morgans for $0.01 under face value!

I'm there man! I'm there! Free shipping to boot!

ricko

Wow... one would think that anyone who saw it would have simply contacted you immediately since it could only be a listing error...But, I guess there are some out there who would not... may they fry in dirty oil.... Cheers, RickO

lkeigwin

<< <i>Wow... one would think that anyone who saw it would have simply contacted you immediately since it could only be a listing error...But, I guess there are some out there who would not... may they fry in dirty oil.... Cheers, RickO >>

Agreed. But hit the BIN immediately to end the auction, and then tell the seller of his mistake.

BaseballAbs

Ha Ha, You can't blame a guy for being quick on his toes. I do agree though it should have been obvious it was a listing error to the buyer. Fry him in dirty oil.

crazyhounddog

Oh now you suck!!!

thecointrader

I made a similar mistake years ago... cancelled the auctions and sent an apology along with an 'e-coupon' good for '10% off any future purchase". "Just mention this coupon code when paying for your item".

I made sure than my next group of listings were items that I could absorb the 10% haircut on.

Buyer used the 'e-coupon' about a week later, and my mistake turned into a WIN-WIN for all involved.

When life gives you lemons (or you give them to yourself).... Make Lemonade, baby!

19Lyds

<< <i>About a month ago I was the winning bidder on a group of 1956-1964 proof sets at about 20% back of bid. Two of the 1956 Franklin Half Dollars looked pretty darn good to me so I shot them off to our host. Today the grades were posted; 1956 T-2 PR64DCAM and 1956 T-2 PR67DCAM.

Now on to today's screw-up. I was posting several Morgan Dollar auctions on eBay ($75-$150 coins). I soon realized I had posted the first four with a $0.99 BIN rather than a $0.99 starting bid. They sold within minutes, two to one buyer and two to another buyer. One buyer acknowledged the obvious error while the other buyer immediately PayPal'd me $1.98.....

We'll see what happens.... >>

A lister's worst nightmare!

Good Luck!

yellowkid

Listing error, you aren't obliged to sell them.

nencoin

If the bidder who already paid for them doesn't do the right thing (agree to cancel the auction and refrain from negging), please PM me their eBay id so that I can block them. Thanks and good luck!

RGT

It was an honest mistake by the buyer. He thought you were running a special like Superior used to do on eBay.

Come to think of it, they canceled my auction win too.

JamesMurray

<< <i>Doesn't that risk a negative or two?

I would explain my mistake, ask forgiveness, and give the guy a deal.
Lance. >>



I think this is the way to go on it , regards the "have we come to this etc.." earlier in the thread , Yes , we have .. it was a mistake for sure but still a mistake and in this instance may well warrent the apology if theres to be any hope of salvaging the situation. I say this as the speed in which the buyer paid indicates he/she will pursue this in my estimation.Sadly it will probably end in a neg but that's part and parcel of making a boo boo.

pennyannie

I vote for the dirty oil!!

al410

"Sometimes in life you just have to eat the loss or risk a neg. I'd let it go and chaulk it up to tuition. If you don't care about a neg then do as others have suggested, but I know in my selling experience on ebaY that it's a dangerous slope in that you try to make a customer pay for your mistake"

I don't see how the customer is paying for the mistake? Simple mistake, no obvious malice. Refund the money and explain the mistake. Buyer knew it was a mistake when he bought and paid for it.

AL

JamesMurray

<< <i>"Sometimes in life you just have to eat the loss or risk a neg. I'd let it go and chaulk it up to tuition. If you don't care about a neg then do as others have suggested, but I know in my selling experience on ebaY that it's a dangerous slope in that you try to make a customer pay for your mistake"

I don't see how the customer is paying for the mistake? Simple mistake, no obvious malice. Refund the money and explain the mistake. Buyer knew it was a mistake when he bought and paid for it.

AL >>



I think the point was if there was hope to avoid a negative feedback.That seems a possibility as even in your own words there "Buyer bought and paid for it" , some of the ebayers can be 'onery critters and mighty stubborn.The ball was certainly placed in the sellers court when it got paid for.

UtahCoin

**One of the 2 buyers has rejected my cancellation request. Member id is "lichter50".

For what it's worth, the auction ran for a whole 76 seconds.

mrpotatoheadd

<< <i>One of the 2 buyers has rejected my cancellation request. >>

Considering it's eBay, sounds about right.

AUandAG

Blocked him for what it's worth.

bob

JamesMurray

Buyers most recent feedback left for others (january) is a big red neg for this exact same scenario.

CoinJunkie

<< <i>

<< <i>"Sometimes in life you just have to eat the loss or risk a neg. I'd let it go and chaulk it up to tuition. If you don't care about a neg then do as others have suggested, but I know in my selling experience on ebaY that it's a dangerous slope in that you try to make a customer pay for your mistake"

I don't see how the customer is paying for the mistake? Simple mistake, no obvious malice. Refund the money and explain the mistake. Buyer knew it was a mistake when he bought and paid for it.

AL >>



I think the point was if there was hope to avoid a negative feedback.That seems a possibility as even in your own words there "Buyer bought and paid for it" , some of the ebayers can be 'onery critters and mighty stubborn.The ball was certainly placed in the sellers court when it got paid for. >>


I'd really rather take a negative feedback in this situation than try to coddle some idiot. If there had been an error in
the listing price such that it was still in the realm of sanity, then it's probably a different story. But nobody is
every going to offer silver dollars for $.99! Don't continue to enable this behaviour by submitting to unreasonable
extortion. If the buyer leaves a neg, I would simply respond with a comment and move on.

bronco2078

You should have checked his feedback left before you tried to cancel. If you don't go through with the sale you are going to get a neg.

mail out the ugliest morgan you can find lying around you are getting a neg anyway I doubt he would file a SNAD

JamesMurray

<< <i>You should have checked his feedback left before you tried to cancel. If you don't go through with the sale you are going to get a neg.

mail out the ugliest morgan you can find lying around you are getting a neg anyway I doubt he would file a SNAD >>



Not a bad idea at all lol

OnlyGoldIsMoney

Refund the money and get ready for the negative.

Then see if ebay will reverse the negative.

lasvegasteddy

<< <i>Blocked him for what it's worth.

bob >>


ditto...

gonzer

<< <i>**One of the 2 buyers has rejected my cancellation request. >>



That's really hitting below the melt!

bronco2078

If you do send him the listed coin he may neg you anyway. If you are going to send it print out a label generate a tracking number then wait a month to send it

If he leaves you a neg early he knows you have no reason to mail it . Maybe he will hold off on leaving the neg hoping to get the coin




Always triple check your listing if you use sell similar or the ebay sell your item form. I have had a category get changed randomly and it put my item where no one would look for it. I have also had a truck parts condition changed from used to refrbished somehow and not noticed until it was purchased and mailed out. Luckily that was an item that the term refurbished was meaningless.





Assume your stars are going to get dinged regardless

coinkat

This is sad- a simple mistake that anyone is capable of making and it turns into this

lkeigwin

Blocked.

As I said earlier, I would have written to the guy and plead my case. See if there was some middle ground. I don't think there can be a happy ending now.
Lance.

Pokermandude

After he negs you, I'd call Ebay and explain the situation. Pretty good chance that they will remove it.

amwldcoin

I hate to say this but I eat my mistakes...Never had another seller do it when I bought though.

rec78

I see you have already relisted the coins. So I guess you are not going to send them to him. As others have already suggested just cancel the sale if possible. I don't know if you can cancel the sale after an item is sold, but if you can then, i don't think that he would be able leave any feedback at all. Any sensible person can see that it was a mistake. I think you win an arbitration case here and any negative feedback attempt by the buyer would be in vain. JMO. Bob

yellowkid

A few years ago we were doing an antique show and I quoted a woman a price for two items when the price was per. She came back later to buy them and when my Wife said the price was for each, threw a fit and said we had to sell them to her or she would tell the show promotor. I apologized for my error, explained that they were my Wife's pieces, and told her to do what she felt she had too, we were selling antiques, not playing "gotcha.'" We never heard from the promotor.

Justacommeman

<< <i>A few years ago we were doing an antique show and I quoted a woman a price for two items when the price was per. She came back later to buy them and when my Wife said the price was for each, threw a fit and said we had to sell them to her or she would tell the show promotor. I apologized for my error, explained that they were my Wife's pieces, and told her to do what she felt she had too, we were selling antiques, not playing "gotcha.'" We never heard from the promotor. >>



You are lucky your wife didn't throw you into the deal. MJ