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Heritage first win ~ PO'd

gsa1fangsa1fan Posts: 5,566 ✭✭✭
I received my first Heritage auction win in the mail yesterday. I won 2 - 1881cc unopen GSA's.

I opened the shipping box both are in a sturdy zip lock plastic bag with auction lot sticker information.

I opened the bag to inspect my winnings. Here's what got me REALLY PO'd!

Some one put 2 small paper stickers(the cheap impossible to remove) on back of my unopen GSA's!!!

One reads DO NOT open in English & Spanish. The other lot # 1/2 & 2/2. Now to me the stickers are devaluing my purchase.

Heritage should know better IMHO.
Avid collector of GSA's.

Comments

  • JustacommemanJustacommeman Posts: 22,847 ✭✭✭✭✭
    You have to call them about this! MJ
    Walker Proof Digital Album
    Fellas, leave the tight pants to the ladies. If I can count the coins in your pockets you better use them to call a tailor. Stay thirsty my friends......
  • gsa1fangsa1fan Posts: 5,566 ✭✭✭


    << <i>You have to call them about this! MJ >>



    I did with in seconds of seeing stickers! Then some dude named Bob told me "well now they have a Heritage linage" or something to that affect- I told him BS!
    Avid collector of GSA's.
  • BroadstruckBroadstruck Posts: 30,497 ✭✭✭✭✭
    Well at least it sounds somewhat educational... Please share how do you say Do Not Open in Spanish image
    To Err Is Human.... To Collect Err's Is Just Too Much Darn Tootin Fun!
  • phnataccphnatacc Posts: 367 ✭✭


    << <i>I did with in seconds of seeing stickers! Then some dude named Bob told me "well now they have a Heritage linage" or something to that affect- I told him BS! >>



    Sounds like an ass. Anywhey... Remove the stickers, then spray a paper towel with WD-40 (just small amount will do). Rub the area with residue and it will loosen fairly quickly. They irritate me too, but I'd have been far more irritated by the clearly antagonistic attitude of the guy on the other end of the telephone.
  • StaircoinsStaircoins Posts: 2,570 ✭✭✭


    << <i>... Remove the stickers, then spray a paper towel with WD-40 (just small amount will do). Rub the area with residue and it will loosen fairly quickly. They irritate me too, but I'd have been far more irritated by the clearly antagonistic attitude of the guy on the other end of the telephone. >>


    I would be worried that removing the stickers would tear the cardboard packages underneath. Be careful if you try this.

    I agree that the attitude would be really irritating.



  • crypto79crypto79 Posts: 8,623
    Learning What to buy and what not to at auction is an important part of our hobby. For common things like GSA's where little things add up to make all the difference a in hand inspection is a must
  • gsa1fangsa1fan Posts: 5,566 ✭✭✭


    << <i>
    I would be worried that removing the stickers would tear the cardboard packages underneath. Be careful if you try this. >>



    Exactly, we are talking about box's made in 1973 -80. When you buy a pristine item that's what you expect to get.
    Avid collector of GSA's.
  • gsa1fangsa1fan Posts: 5,566 ✭✭✭


    << <i>Learning What to buy and what not to at auction is an important part of our hobby. For common things like GSA's where little things add up to make all the difference a in hand inspection is a must >>



    Every thing is great except the careless applying of the stickers. I live in Alabama was not able or even considered attending the auction.
    Avid collector of GSA's.
  • phnataccphnatacc Posts: 367 ✭✭
    Oh... woah, woah, woah. I didn't realize we were talking about original unopened boxes. I need to read more carefully. Mea culpa! DO NOT USE WD-40 ON ANYTHING PAPER BASED.

    Very sorry for the bad suggestion and very happy you were knowledgeable enough not to dive into it blindly.
  • notwilightnotwilight Posts: 12,864 ✭✭✭
    Just listened to a spy novel on my way to and from work. Apparently the CIA has stuff that can open any letter with any type of glue without leaving a mark--or else Frederick Forsyth made that up....good luck. --Jerry
  • JustacommemanJustacommeman Posts: 22,847 ✭✭✭✭✭


    << <i>

    << <i>Learning What to buy and what not to at auction is an important part of our hobby. For common things like GSA's where little things add up to make all the difference a in hand inspection is a must >>



    Every thing is great except the careless applying of the stickers. I live in Alabama was not able or even considered attending the auction. >>



    Since Bob is so proud of his Heritage stickers I would send the GSA's back to him. I might even put a Roll Tide sticker on them. MJ
    Walker Proof Digital Album
    Fellas, leave the tight pants to the ladies. If I can count the coins in your pockets you better use them to call a tailor. Stay thirsty my friends......
  • BillJonesBillJones Posts: 34,064 ✭✭✭✭✭
    I can relate to your disappointment with the stickers ruining the esthetics of the box, but I can’t relate the concept of collecting boxes with coins in them that you will never see. That makes no sense to me at all.
    Retired dealer and avid collector of U.S. type coins, 19th century presidential campaign medalets and selected medals. In recent years I have been working on a set of British coins - at least one coin from each king or queen who issued pieces that are collectible. I am also collecting at least one coin for each Roman emperor from Julius Caesar to ... ?
  • tydyetydye Posts: 3,894 ✭✭✭
    Mail them back to heritage. Attn:Bob
    Just place the address labels and stamps right on the box. Bob wont mind - it adds USPS and GSAfan linage

  • Use Goo-Gone on the sticker. I have used it thousands of times on everything.
    It will remove any kinds of stickers from any kind of surface and won't hurt the surface.
    You have to let it soak into the sticker so it will peel off. Any glue residue left just wipe
    gently with Goo-Gone on a cloth. Use a very soft cloth. If there is a stain it will
    evaporate and you'll never know the sticker was there.


    Do Not Open > No Abra
  • blu62vetteblu62vette Posts: 11,925 ✭✭✭✭✭


    << <i>

    << <i>I did with in seconds of seeing stickers! Then some dude named Bob told me "well now they have a Heritage linage" or something to that affect- I told him BS! >>



    Sounds like an ass. Anywhey... Remove the stickers, then spray a paper towel with WD-40 (just small amount will do). Rub the area with residue and it will loosen fairly quickly. They irritate me too, but I'd have been far more irritated by the clearly antagonistic attitude of the guy on the other end of the telephone. >>



    Cant do this on a cardboard box. Real bad idea.
    http://www.bluccphotos.com" target="new">BluCC Photos Shows for onsite imaging: Nov Baltimore, FUN, Long Beach http://www.facebook.com/bluccphotos" target="new">BluCC on Facebook
  • JustacommemanJustacommeman Posts: 22,847 ✭✭✭✭✭


    << <i>I can relate to your disappointment with the stickers ruining the esthetics of the box, but I can’t relate the concept of collecting boxes with coins in them that you will never see. That makes no sense to me at all. >>



    I totally get it. I collect vintage sports cards. Along the way I bought unopened boxes and packs which are getting rarer by the day as folks crack them open looking for Mantle's, May's and Aaron's. Everyday they become rarer. The number is finite. I own plenty of "opened' material which keeps me satisfied. I know the OP has a wonderful collection of GSA related opened material. The unopened stuff is a sidebar to the collection. MJ
    Walker Proof Digital Album
    Fellas, leave the tight pants to the ladies. If I can count the coins in your pockets you better use them to call a tailor. Stay thirsty my friends......
  • coindeucecoindeuce Posts: 13,474 ✭✭✭✭✭
    Try placing the GSA cardboard shipping box under a high wattage incandescent lamp ( 100 Watt max.) so that the stickers are directly under the bulb. A short exposure to the heat of the light bulb should soften the sticker adhesive enough for them to peel off with out delaminating the cardboard. The only drawback - might be a slight stain on the white laminate from the adhesive. I've done this successfully with Priority Mail boxes to remove postal validation labels and adhesive backed shipping labels.

    "Everything is on its way to somewhere. Everything." - George Malley, Phenomenon
    http://www.americanlegacycoins.com

  • Hmm. In 35 years or so (or right now), one might expect some collectors, nit investors perhaps, to prefer those items with auction stickers and lot numbers. We like that now on certain material as provenance. This might be akin to engraving your name on a coin, but it is not the coin but its packaging.

    Eric
  • This content has been removed.
  • BochimanBochiman Posts: 25,410 ✭✭✭✭✭


    << <i>Try placing the GSA cardboard shipping box under a high wattage incandescent lamp ( 100 Watt max.) so that the stickers are directly under the bulb. A short exposure to the heat of the light bulb should soften the sticker adhesive enough for them to peel off with out delaminating the cardboard. The only drawback - might be a slight stain on the white laminate from the adhesive. I've done this successfully with Priority Mail boxes to remove postal validation labels and adhesive backed shipping labels. >>



    Yep....you could also use a hair dryer and concentrate it on that area to heat up the stickers and glue and get them off that way. Patience will help when doing it.

    I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment



  • O My, WD-40 Light Blub Harsh chemicals and heat are not friends of a cardboard box.

    Stains Stains Stains

    Might as well use Brake Clean or Gasoline. Now they will get that sticker off No Doubt.

    Once More. If you want to remove an adhesive sticker from any kind of surface and leave the surface like new

    image
  • BroadstruckBroadstruck Posts: 30,497 ✭✭✭✭✭


    << <i>O My, WD-40 Light Blub Harsh chemicals and heat are not friends of a cardboard box.

    Stains Stains Stains

    Might as well use Brake Clean or Gasoline. Now they will get that sticker off No Doubt.

    Once More. If you want to remove an adhesive sticker from any kind of surface and leave the surface like new

    image >>



    Goo Gone has harsh chemical in it too...

    gsa1fan just saturate the labels with Mineral Oil.
    To Err Is Human.... To Collect Err's Is Just Too Much Darn Tootin Fun!
  • I take it this is not the kind that is a problem to remove until it falls off 7 years later (or after some gentle heat) all on its own w/no mark? I see you are not happy image


    Best,
    Eric

    Bochiman, Tiny and Broadstruck are on the money here!
  • JustacommemanJustacommeman Posts: 22,847 ✭✭✭✭✭
    I would send them back or strongly advise on leaving them as is unless you are prepared to open them if one of these adhesive removing suggestions fails and you make the sitution worse.

    Read a semi related post I made in the vintage sports card forum. This excerpt is down on the page:

    <<Will do Doug. I have to decide when, IF and to who whom first. The biggest reason I had to crack this was that some foreign sustance got on the slab. I used Goo Gone and other methods to try to get it off. It only got worse and it spread to the back of the holder. I finally "pulled" off the gunk with packing tape. However, the holder was less then perfect at that point. Actually it was ugly.The whole ordeal was a pain in the a$$ and it took up an entire weekend. I was then left with a Mays in mucked up undesirable holder. My choice was made for me. Free Willie must happen. One of my favorite cards will remain naked or he may take a trip to the Jersey Shore or to catch some tasty waves outside of San Diego.>>

    Here is the entire thread with pic's. This lesson cost me a few thousand dollars. I didn't know the composition of the foreign material and Goo Gone which used to be my best friend turned out to be my worst enemy
    Walker Proof Digital Album
    Fellas, leave the tight pants to the ladies. If I can count the coins in your pockets you better use them to call a tailor. Stay thirsty my friends......


  • << <i>I would send them back or strongly advise on leaving them as is unless you are prepared to open them if one of these adhesive removing suggestions fails.

    Read a related post I made in the vintage sports card forum. This excerpt is down on the page:

    <<Will do Doug. I have to decide when, IF and to who whom first. The biggest reason I had to crack this was that some foreign sustance got on the slab. I used Goo Gone and other methods to try to get it off. It only got worse and it spread to the back of the holder. I finally "pulled" off the gunk with packing tape. However, the holder was less then perfect at that point. Actually it was ugly.The whole ordeal was a pain in the a$$ and it took up an entire weekend. I was then left with a Mays in mucked up undesirable holder. My choice was made for me. Free Willie must happen. One of my favorite cards will remain naked or he may take a trip to the Jersey Shore or to catch some tasty waves outside of San Diego.>>

    Here is the entire thread with pic's. This lesson cost me a few thousand dollars. I didn't know the composition of the foreign material and Goo Gone which used to be my best friend turned out to be my worst enemy >>




    OMG! image This is terrible. Sorry this happened.

    Rea search is indeed your friend and I have learned (not by practice I am happy to say), as I bet Justacommeman has, that stuff is generally best left alone.

    Eric
  • braddickbraddick Posts: 24,118 ✭✭✭✭✭
    Write in, "1881" in ink (and pencil on the back) and throw a couple of old u.s. stamps on it and call it "original packaging"!
    image



    Kidding.

    Sorry about your hassle. Those stickers will be next to impossible to remove without a telltale sign of your work.
    I'd be PO'd too.

    If you come up with a method that works please let us know.

    peacockcoins

  • ambro51ambro51 Posts: 13,794 ✭✭✭✭✭
    That was a stupid careless act on their part and you are justified in your anger. Far further up the Heritage food chain than "Bob" is someone who will be happy to work with you. Keep calling........ what exactly you are looking for need to be your message to them. Very least I'd ask for FedEx shipping covered, coins returned and Heritage have someone in their conservation department fully and professionally remove the stickers. Also make SURE they change policy here. The complete holder could be shrunk wrapped in clear plastic and the label stuck on that. Good luck
  • MM Posts: 363


    << <i>That was a stupid careless act on their part and you are justified in your anger. Far further up the Heritage food chain is someone who will be happy to work with you. Keep calling........ >>

    Yes, no excuse and you deserve to get it corrected. I picked up an item won at one of their auctions and the person packing the boxes for shipping was a kid. Not saying they can't get it right, but management should be aware. I would call and ask to speak to the person in charge of the auction - to return it for either complete removal of stickers, a replacement or a full refund.
  • BAJJERFANBAJJERFAN Posts: 31,094 ✭✭✭✭✭
    Go right to the top, call Greggie!
    theknowitalltroll;
  • gsa1fangsa1fan Posts: 5,566 ✭✭✭


    << <i>Go right to the top, call Greggie! >>



    He have a last name? I will not attempt to remove the stickers myself. I just wanted to see if my anger was justified.

    Personally I feel like my winning's where defaced. Like putting a paper sticker on a Reggie Jackson rookie card. Maybe not that harsh but only example I can think ofimage
    Avid collector of GSA's.
  • BAJJERFANBAJJERFAN Posts: 31,094 ✭✭✭✭✭


    << <i>

    << <i>Go right to the top, call Greggie! >>



    He have a last name? I will not attempt to remove the stickers myself. I just wanted to see if my anger was justified.

    Personally I feel like my winning's where defaced. Like putting a paper sticker on a Reggie Jackson rookie card. Maybe not that harsh but only example I can think ofimage >>



    Greg Rohan, he da man what can get stuff done. El Presidente!
    theknowitalltroll;
  • Unfortunately, I have seen this sort of boneheaded thing many times with Heritage.

    Some examples:
    -Rubber-banding multiple larger and smaller holders together for shipping. Result: Many scratches on the holders during transit. Solution: Put a 1 cent piece of plastic/bubble wrap/craft paper between the mismatched holders.
    -Stuffing 5-6 coins into a Priority Mail flat rate envelop. Result: Envelop gets destroyed by USPS and contents lost. Solution: Use a box rather than an envelop.
    -Stickers on top of holograms (as previously mentioned). Result: Hologram comes off when removing sticker. Solution: Place the sticker elsewhere on the slab.

    You would really think some of this stuff is common sense, but apparently not. image
  • LogPotatoLogPotato Posts: 2,177 ✭✭✭✭
    Maybe it's just me, but Bob sounds like an idiot.
  • pmacpmac Posts: 3,189 ✭✭✭
    I have nothing but praises for Heritage. That being said, your winning lot was for the original shipping packageing plus the holder and coin inside. The sticker problem is the equivilent of putting a sticker on a painting to create a lot, thus defacing the art. I'm sure they will work with you to make ammends.
    Paul
  • johnny9434johnny9434 Posts: 28,426 ✭✭✭✭✭
    bob sure does sound like a complete idiot image.
  • MM Posts: 363


    << <i>

    << <i>Go right to the top, call Greggie! >>



    He have a last name? I will not attempt to remove the stickers myself. I just wanted to see if my anger was justified.

    Personally I feel like my winning's where defaced. Like putting a paper sticker on a Reggie Jackson rookie card. Maybe not that harsh but only example I can think ofimage >>



    Greg Rohan, President Greg@HA.com 1-800-872-6467

    About Greg Rohan:

    At the age of eight, Greg Rohan started collecting coins and by 1971, at the age of 10, he was buying and selling coins from a dealer’s table at trade shows in his hometown of Seattle. His business grew rapidly, and in 1987 he joined Heritage as Executive Vice-President. Today, as a partner and as President of Heritage, his responsibilities include overseeing the firm’s private client group and working with top collectors in every field in which Heritage is active. Greg has been involved with many of the rarest items and most important collections handled by the firm, including the purchase and/or sale of the Ed Trompeter Collection (the world’s largest numismatic purchase according to the Guinness Book of World Records). During his career, Greg has handled more than $1 billion of rare coins, collectibles and art. He has provided expert testimony for the United States Attorneys in San Francisco, Dallas, and Philadelphia, and for the Federal Trade Commission (FTC). He has worked with collectors, consignors, and their advisors regarding significant collections of books, manuscripts, comics, currency, jewelry, vintage movie posters, sports and entertainment memorabilia, decorative arts, and fine art, to name just a few. Greg is a past Chapter Chairman for North Texas of the Young Presidents’ Organization (YPO), and is an active supporter of the arts. Greg co-authored “The Collectors Estate Handbook,” winner of the NLG’s Robert Friedberg Award for numismatic book of the year. He previously served two terms on the seven-person Advisory Board to the Federal Reserve Bank of Dallas.



    3500 Maple Avenue, 17th Floor
    Dallas, Texas 75219-3941
    1-800-872-6467 / (214) 528-3500 / Fax: (214) 409-1425
    Plan a Visit to Heritage


  • gsa1fangsa1fan Posts: 5,566 ✭✭✭


    << <i>I have nothing but praises for Heritage. That being said, your winning lot was for the original shipping packageing plus the holder and coin inside. The sticker problem is the equivilent of putting a sticker on a painting to create a lot, thus defacing the art. I'm sure they will work with you to make ammends. >>



    I just got off the phone they offered a full refund or $100 future purchase coupon.

    Also, made note of all future handling policies concerning this type lot(we will seeimage)
    Avid collector of GSA's.
  • telephoto1telephoto1 Posts: 4,914 ✭✭✭✭✭


    << <i>I received my first Heritage auction win in the mail yesterday. I won 2 - 1881cc unopen GSA's.

    I opened the shipping box both are in a sturdy zip lock plastic bag with auction lot sticker information.

    I opened the bag to inspect my winnings. Here's what got me REALLY PO'd!

    Some one put 2 small paper stickers(the cheap impossible to remove) on back of my unopen GSA's!!!

    One reads DO NOT open in English & Spanish. The other lot # 1/2 & 2/2. Now to me the stickers are devaluing my purchase.

    Heritage should know better IMHO. >>



    I understand your angst here... but that said... is this really that big a deal?
    I'd keep the coins and take the $100 coupon. Call me unsophisticated if you will but I just don't see this as a massively huge hairy deal, at least not enough to be this PO'd about. The coins are still unopened, and anyone knowledgeable would know that if/when you ever went to sell them. Don't get me wrong; from a collecting standpoint I understand wanting pristine boxes, etc....but let's examine the worst case scenario here (which, frankly, you don't know will happen- the stickers could come off clean for all you know)...at worst you'll still have original unopened 81-CC GSAs with either a couple of small stickers on the outer shipping box, or a small area of either retained paper or paper loss. Either way, not that big a deal in the grand scheme of things, certainly not something that will devalue the item. With or without stickers, they are still unopened GSA pieces. JMHO

    RIP Mom- 1932-2012
  • astroratastrorat Posts: 9,221 ✭✭✭✭✭
    Keep the $100 and take the items to a book conservator (ask your local librarian). I bet they will have a way to remove the stickers with minimal to no residue.
    Numismatist Ordinaire
    See http://www.doubledimes.com for a free online reference for US twenty-cent pieces
  • magikbillymagikbilly Posts: 6,780
    "The sticker problem is the equivilent of putting a sticker on a painting to create a lot, thus defacing the art."

    Not exactly. Most paintings of interest bear several auction stamps, but in ink and on the reverse of the linen, along with signatures, numbers, makers marks and other information, all of which is desirable and useful as a small part of the authentication. It is so useful it is recorded before a canvas is relined. It is interesting to note you could buy prestretched preprimed canvas in the 1650's. Rembrandt used (cheap) stock materials for many of his paintings. Sometimes some of this data is written directly on the stretcher. Besides, any decent oil painting will have a varnish covered by a wax coat finish so a sticker would not be a problem.

    I understand not wanting this sticker and I would take the offered return, I see the sticker as akin to a small but distracting scratch - you will always see it and it just gets worse, no matter the price.

    Best,
    Eric
  • gsa1fangsa1fan Posts: 5,566 ✭✭✭
    I took the $100 coupon, as I wanted my purchase. I hope my actions will help future auction winner'simage

    Thanks to all for the tips on sticker removal! The sharing of knowledge/tricks is what makes this forum ~ GREAT! Peace, Tim
    Avid collector of GSA's.
  • kazkaz Posts: 9,179 ✭✭✭✭✭
    A visit to your state Historical Society could help. They usually have an expert conservator on staff who routinely removes old scotch tape, adhesive, etc from priceles documents. They might even be able to tell you what to do via email. good luck!
  • SwampboySwampboy Posts: 12,998 ✭✭✭✭✭
    Too bad your first call didn't resolve this problem.

    Was an apology offered for the run around?

    "Inspiration exists, but it has to find you working" Pablo Picasso

  • emzeeemzee Posts: 1,862 ✭✭✭
    Best way to remove the stickers without damage (if possible): Heat up the stickers with hair dryer on "high" prior to and during attempted removal. This works well for books.
  • PerryHallPerryHall Posts: 46,238 ✭✭✭✭✭


    << <i>Best way to remove the stickers without damage (if possible): Heat up the stickers with hair dryer on "high" prior to and during attempted removal. This works well for books. >>



    No matter what you do to remove the sticker, there will be evidence of damage on the original box in the form of a discoloration or change in the texture of the cardboard. Some people care about the original government packaging while others don't care. In any event, you are lucky the geniuses at Heritage didn't write on the box with a pen like I've seen some dealers do.

    Worry is the interest you pay on a debt you may not owe.
    "Paper money eventually returns to its intrinsic value---zero."----Voltaire
    "Everything you say should be true, but not everything true should be said."----Voltaire

  • COINS and CURRENCY TERM B: Auctions conducted solely on the Internet THREE (3) DAY RETURN
    POLICY: Certified Coin and Uncertified and Certified Currency lots paid for within seven days
    of the Auction closing are sold with a three (3) day return privilege unless otherwise noted in the
    description as “Sold As Is, No Return Lot”. You may return lots under the following conditions:
    Within three days of receipt of the lot, you must first notify Auctioneer by contacting Client Service
    by phone (1-800-872-6467) or e-mail (Bid@HA.com), and immediately ship the lot(s) fully insured
    to the attention of Returns, Heritage, 3500 Maple Avenue, 17th Floor, Dallas TX 75219-3941. Lots
    must be housed intact in their original holder and condition. You are responsible for the insured,
    safe delivery of any lots. A non-negotiable return fee of 5% of the purchase price ($10 per lot
    minimum) will be deducted from the refund for each returned lot or billed directly. Postage and
    handling fees are not refunded. After the three-day period (from receipt), no items may be returned
    for any reason. Late remittance for purchases revokes these Return privileges

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