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Ebay advise on an issue as the seller ***Update at bottom of OP***
kimber45ACP
Posts: 2,399 ✭✭✭
Any advice:
I had 2 coins for sell in separate auctions. After the auction ended on the first coin,
I listed the second as a buy it now. The same bidder won both coins. After winning
Both auctions, I get an email asking if there are any scratches on the coins. I reply.
I get a second email asking if I will give a discount of $58 on the first item so that
both coins will be the same price. I think about it and say I can send him $58 dollars
via paypal after he pays for the coins.
An hour later I get another email asking if there are any scratches on the coins.
I answer. I get a third email asking me to check the rims to make sure there are no
"dents" on the rims or scratches on the surface.
I check his feedback and see this:
“ASKS FOR REFUND & SWITCHES COINS. SELLERS B CAREFUL. CHK FEEDBACK LEFT 4 OTHERS.”
And this:
USES MULTIPLE IDS FOR SCAMMING SELLERS. SWITCHES COINS.
Now I start to get a little nervous that this may be a scam in the making.
I go to the resolution center and submit a request for cancellation.
Buyer has still not made payment at this time.
Buyer pays, denies request for cancellation and asks for another discount.
I get a canned email from ebay stating buyer declined request for cancellation
and I should continue with the transaction
I refund the money and call ebay.
Ebay states they sympathize with me. They say they understand I am trying
to prevent a possible bigger problem. They state that the buyer can neg me and
that they MIGHT be able to remove it, depending on the wording of the feedback.
I may still have to pay the $250+ FVF if I don’t win an appeal on the case.
What to do?
Edit:
Update:
I sent the "buyer" high res photos to his personal account and posted
the same message in eBay messaging for records purposes.
I asked him to review the (4) 4mg photos and asked him to reply in eBay messaging
if he still wanted the coins and that I would not offer any discounts.
He then had my personal email account and stopped using eBay messaging.
He began to use my personal email account saying he still wanted the
coins and another refund on top to the first one he mentioned.
I replied that he needed to use eBay messaging. He sent a second
email to my personal account, this time changing his email name
so I would not know his real name, but I had it from the first email.
In the second email he wanted to do the deal off of eBay.
Transaction successfully canceled by Ebay.
Talked with 4 different agents to make this happen.
Final Value Fee was refunded and coins were re-listed and sold, for more money!.
Today I received negatives from the 1st "buyer", but Ebay
removed them a short while ago due to the fact that the buyer
threatened to leave negative feedback unless I completed the transaction.
They reviewed the 20+ Ebay messages and were able to see his attempt
to get a refund from his winning bids and the negative feedback threat.
If he calls eBay to ask why the negatives were removed,
They have a file that notes that he violated Ebay
rules and will be denied re-listing a neg to my account.
Bottom Line:
Always use eBay messaging for all correspondence and if you
do send email to a personal account, post it in eBay messaging
as well and you are covered.
By the way, while I had the eBay rep on the phone, I asked how big
a problem is there with buyers switching coins and asking for refunds
after returning a different coin.
Her response: "It's a huge problem."
Also, although these coins were raw, they were in the mint sealed plastic sleeve
from the mint of origin.
I had 2 coins for sell in separate auctions. After the auction ended on the first coin,
I listed the second as a buy it now. The same bidder won both coins. After winning
Both auctions, I get an email asking if there are any scratches on the coins. I reply.
I get a second email asking if I will give a discount of $58 on the first item so that
both coins will be the same price. I think about it and say I can send him $58 dollars
via paypal after he pays for the coins.
An hour later I get another email asking if there are any scratches on the coins.
I answer. I get a third email asking me to check the rims to make sure there are no
"dents" on the rims or scratches on the surface.
I check his feedback and see this:
“ASKS FOR REFUND & SWITCHES COINS. SELLERS B CAREFUL. CHK FEEDBACK LEFT 4 OTHERS.”
And this:
USES MULTIPLE IDS FOR SCAMMING SELLERS. SWITCHES COINS.
Now I start to get a little nervous that this may be a scam in the making.
I go to the resolution center and submit a request for cancellation.
Buyer has still not made payment at this time.
Buyer pays, denies request for cancellation and asks for another discount.
I get a canned email from ebay stating buyer declined request for cancellation
and I should continue with the transaction
I refund the money and call ebay.
Ebay states they sympathize with me. They say they understand I am trying
to prevent a possible bigger problem. They state that the buyer can neg me and
that they MIGHT be able to remove it, depending on the wording of the feedback.
I may still have to pay the $250+ FVF if I don’t win an appeal on the case.
What to do?
Edit:
Update:
I sent the "buyer" high res photos to his personal account and posted
the same message in eBay messaging for records purposes.
I asked him to review the (4) 4mg photos and asked him to reply in eBay messaging
if he still wanted the coins and that I would not offer any discounts.
He then had my personal email account and stopped using eBay messaging.
He began to use my personal email account saying he still wanted the
coins and another refund on top to the first one he mentioned.
I replied that he needed to use eBay messaging. He sent a second
email to my personal account, this time changing his email name
so I would not know his real name, but I had it from the first email.
In the second email he wanted to do the deal off of eBay.
Transaction successfully canceled by Ebay.
Talked with 4 different agents to make this happen.
Final Value Fee was refunded and coins were re-listed and sold, for more money!.
Today I received negatives from the 1st "buyer", but Ebay
removed them a short while ago due to the fact that the buyer
threatened to leave negative feedback unless I completed the transaction.
They reviewed the 20+ Ebay messages and were able to see his attempt
to get a refund from his winning bids and the negative feedback threat.
If he calls eBay to ask why the negatives were removed,
They have a file that notes that he violated Ebay
rules and will be denied re-listing a neg to my account.
Bottom Line:
Always use eBay messaging for all correspondence and if you
do send email to a personal account, post it in eBay messaging
as well and you are covered.
By the way, while I had the eBay rep on the phone, I asked how big
a problem is there with buyers switching coins and asking for refunds
after returning a different coin.
Her response: "It's a huge problem."
Also, although these coins were raw, they were in the mint sealed plastic sleeve
from the mint of origin.
0
Comments
second - since you have made refund, it's over except for the feedback. Hopefully it will be worded in such a way the ebay will remove it. If not you always have an opportunity to counter his feedback and most future buyers will not hold his against you based on how you respond.
third - block the buyer
fourth - My experience has shown than a buyer who inquires about condition of an item after he buys it is probably going to be a problem buyer. With the first inquiry you should have given him an answer that would make him agree to cancelling the transaction so that you are rid of him once and for all.
Give Me Liberty or Give Me Debt
<< <i>If this is just bullion, even slabbed bullion, I'd probably go through with the transaction and take my chances. >>
It is gold bullion, but is a low mintage coin going for nearly twice melt.
Both coins "sold" $6058.00 total.
In honor of the memory of Cpl. Michael E. Thompson
I think the best case scenario here is that he receives both coins, and returns the worse of the two on your dime when he cites some perceived defect.
<< <i>first thing - please provide ID of buyer.
second - since you have made refund, it's over except for the feedback. Hopefully it will be worded in such a way the ebay will remove it. If not you always have an opportunity to counter his feedback and most future buyers will not hold his against you based on how you respond.
third - block the buyer
fourth - My experience has shown than a buyer who inquires about condition of an item after he buys it is probably going to be a problem buyer. With the first inquiry you should have given him an answer that would make him agree to cancelling the transaction so that you are rid of him once and for all. >>
And the ID of the buyer is?????????????????????????????????????????
<< <i>
<< <i>first thing - please provide ID of buyer.
second - since you have made refund, it's over except for the feedback. Hopefully it will be worded in such a way the ebay will remove it. If not you always have an opportunity to counter his feedback and most future buyers will not hold his against you based on how you respond.
third - block the buyer
fourth - My experience has shown than a buyer who inquires about condition of an item after he buys it is probably going to be a problem buyer. With the first inquiry you should have given him an answer that would make him agree to cancelling the transaction so that you are rid of him once and for all. >>
And the ID of the buyer is????????????????????????????????????????? >>
Suggest you PM the OP for that info.
<< <i>tell him you have additional quality photos of the coins you are sending, and that you are aware of his feedback of switching coins and you don't play that game. then, ask again if he would like to cancel the transaction. >>
Lots of good advice here.
I agree that for a transaction of that amount of $ it's not worth the risk given all the red flags popping up.
Get out of the transaction, take the feedback hit if it comes and then work on cleaning up the bad feedback.. MHO
Too bad this crook can't be stopped!!! Makes me think twice about selling higher priced items on Ebay..
Happy, humble, honored and proud recipient of the “You Suck” award 10/22/2014
Please provide the ID of the buyer..
I have completed positive sales and purchses from the following members:
jclovescoins, dpoole, dmarks, guysmiling, Ducky1100 , piecesofme, ericj96 ,Classof67, ModernCoin, MrOrganic, 53BKid, nychad10, GUINZO1975, derryb (3 times), PinkFloyd
Need more details
Ike Specialist
Finest Toned Ike I've Ever Seen, been looking since 1986
<< <i>quit fartin around and post the User name, to keep others from gettin hurt. >>
As mentioned numerous times by our host, I am not to out anyone directly on the forums.
I can PM the ID's if requested.
Thanks,
Joel
The buyer picked you for his game, he must feel he has a chance and can pull it off.
<< <i>I suspect that this buyer picked your auctions because he felt he could do his grind on you. Have a trusted person critique your Ebay presentation and see if they can find any loopholes as to why this buyer may have tried to do a number on you.
The buyer picked you for his game, he must feel he has a chance and can pull it off. >>
<< <i>If the buyers history is any indication he chooses his target to match what he has to swap i'd reckon. >>
Successful card BST transactions with cbcnow, brogurt, gstarling, Bravesfan 007, and rajah 424.
'
Here is what I would do.
1. Follow all rules explicitly.
2. Do not agree to any discounts. Explain to him that all discounts you have offered were an error. Ebay rules require the sale to be completed at the price that the listing closed at. Give him a friendly "take it or leave it". Keep it professional and friendly. Adversarial tactics help no one.
3. Offer to cancel if that isn't good with him.
4. If he wants to go through with it, take high resolution pictures and ship promptly with signature confirmation (of course you would).
5. Hopefully that will be the end of it. However, if he files any claim, get paypal involved immediately.
--Jerry
In honor of the memory of Cpl. Michael E. Thompson
So, now, tell us the Ebayer's ID, so we can block!
......I collect old stuff......