New Mint Survey

Kudbegud

I got a letter in today's mail, dated 2/10/12, to take a research survey. The questions were about my satisfaction with quality issues. They also asked how they could improve.

Did anybody else get this letter?

cheezhed

No.

ricko

No, but be sure to mention milk spots. Cheers, RickO

ModernCoin

To anyone who gets this survey:

PLEASE REMEMBER TO SCREAM ABOUT THE MILKSPOTS!!!!! Tell them you're done buying ASE's and all .999 silver from the US Mint until the issue is resolved.

Hopefully I'll receive the survey too .

st0cky

I also received the letter yesterday and promptly took the online survey. It took less than 5 minutes to complete, and I did mention the need to improve quality control in terms of defects on the coins, but did not specifically mention milk spots.

Milk spots have never been a problem for me. I guess I've been lucky so far, or maybe it's because I've only been collecting ASE's since 2006 and they haven't just appeared.

IrishMikey

I have not received the letter, but I hope to.

Kudbegud

Got an email today for a different Mint survey. They seem to be seriously trying to improve through feedback. It was too late to mention milk spots but I will remember for the next survey opportunity.

Draped10c

I received it and noted the problem with loose coins and packages bouncing around during shipping. I've had quit a few holes in packages also. I think this may be from the machines that the different shippers use to sort packages.

Raufus

I got the same survey online a few hours ago.

It was heavily focused on "my last purchase" from The Mint (a 5 oz ATB).

It also asked a lot about packaging. I went into a lot of detail about inadequate packaging, the need to prevent coins from coming out of the capsules, loose capsules, better padding of the capsules in the boxes and better packing of the products themselves in the shipping box.

I SO wish that I was able to take the ASE survey but I didn't get that one.

Raufus

<< <i>To anyone who gets this survey:

PLEASE REMEMBER TO SCREAM ABOUT THE MILKSPOTS!!!!! Tell them you're done buying ASE's and all .999 silver from the US Mint until the issue is resolved.

Hopefully I'll receive the survey too . >>



I very much wanted to mention them, but there was no appropriate place to do so.

I probably should have just discussed them where I could enter text, even if QC is not what they were asking about.

Anyone who has not already taken it but is invited to do so PLEASE mention them. Kicking myself because I did not.

It was not very much oriented to product quality issues.

I've pasted the email about the survey below:

Dear,

We recently sent you an invitation to participate in a brief survey
we are conducting on behalf of the United States Mint to identify how
they can improve their products and services. The survey is entirely
voluntary and takes about 5-10 minutes to complete. We wanted to let
you know that the survey will remain open until February 21st, in
case you would still like to respond.

You can get to the survey....


If you have any questions while you are completing the survey, please
e-mail me at info828@nationalanalysts.com, or call 1-800-342-9102
x6920 9am to 5pm EST. If you would like more information about
National Analysts Worldwide, you may visit the firm's website at www.
nationalanalysts.com

Thank you again for participating in our study.

Sincerely,

Jill Weisenfeld
Group Operations Director
National Analysts Worldwide

johnny9434

no, not here