Options
UPDATED--Unbelievable story on Kruk Cards--MUST READ
TonyC
Posts: 1,399 ✭✭✭
I can't believe this story actually happened. When I called Kruk as a last resort, I told the last person I spoke to that word of mouth is the best advertisement, so I am putting my money where my mouth is and sharing this story.
I bought a 1996 Finest Jose Canseco Gold card for a team set from kruksingles on Sept. 18 (item number 220835339478)--I don't like to buy from Kruk to begin with, but he was the only person on eBay with the card and they were cheaper than dealers on Sportlots and Beckett.com. Soon after paying for the item, I receive a request to cancel the transaction with the following note:
We are sorry for this inconvenience but your card was not found. You should have a refund in your
PayPal to reflect the amount for the missing card. Please check that you do then respond to this case.
Thank you for your purchase.
I was a little miffed, but it is understandable that with all of the cards they have, they might make a mistake here and there. I agreed to cancel the transaction.
As of Sept. 21, I had not received a refund, so I sent an eBay message asking for my refund. I received the following response the next day, Sept. 22:
It should be coming soon, I'm sorry about the delay. We're having trouble and health issues.
WTF!?! How many people work at Kruk Cards, and they can't refund me $5 that will take them 2 minutes because of "trouble and health issues!?!" Are you telling me that A) they don't know how to do it,
EVERY SINGLE employee is having a health issue that prevents them from refunding me my $5, or C) some other bizarro explanation!?!
Today, Sept. 23, I called Kruk Cards and told the person that answered the phone what my problem was. He said in a genuinely surprised tone "You received that message from us?" He transferred me to someone who said that they were in charge. This person told me that the "person that gives the refunds is out on health issues and won't be back until next Tuesday at the latest." I asked him if he was telling me that only one person is capable of issuing refunds, and he replied that they only have one person with the power to issue refunds because it is a "security issue" and that "if everyone could give a refund, it would be insane." At that point I lost it and told him he didn't know how to run a business, yadda yadda. I said that I noticed in his feedback that having out of stock cards and not issuing refunds for long periods of time is a recurring theme in their negatives, and he said "If you want to leave a negative, I can't stop you." I went on for a few more minutes being a little pissy, then hung up.
I can guarantee that this is the last time I will try to do business with Kruk again. I guess when you get that big, you forget about the customers.
I bought a 1996 Finest Jose Canseco Gold card for a team set from kruksingles on Sept. 18 (item number 220835339478)--I don't like to buy from Kruk to begin with, but he was the only person on eBay with the card and they were cheaper than dealers on Sportlots and Beckett.com. Soon after paying for the item, I receive a request to cancel the transaction with the following note:
We are sorry for this inconvenience but your card was not found. You should have a refund in your
PayPal to reflect the amount for the missing card. Please check that you do then respond to this case.
Thank you for your purchase.
I was a little miffed, but it is understandable that with all of the cards they have, they might make a mistake here and there. I agreed to cancel the transaction.
As of Sept. 21, I had not received a refund, so I sent an eBay message asking for my refund. I received the following response the next day, Sept. 22:
It should be coming soon, I'm sorry about the delay. We're having trouble and health issues.
WTF!?! How many people work at Kruk Cards, and they can't refund me $5 that will take them 2 minutes because of "trouble and health issues!?!" Are you telling me that A) they don't know how to do it,
EVERY SINGLE employee is having a health issue that prevents them from refunding me my $5, or C) some other bizarro explanation!?!Today, Sept. 23, I called Kruk Cards and told the person that answered the phone what my problem was. He said in a genuinely surprised tone "You received that message from us?" He transferred me to someone who said that they were in charge. This person told me that the "person that gives the refunds is out on health issues and won't be back until next Tuesday at the latest." I asked him if he was telling me that only one person is capable of issuing refunds, and he replied that they only have one person with the power to issue refunds because it is a "security issue" and that "if everyone could give a refund, it would be insane." At that point I lost it and told him he didn't know how to run a business, yadda yadda. I said that I noticed in his feedback that having out of stock cards and not issuing refunds for long periods of time is a recurring theme in their negatives, and he said "If you want to leave a negative, I can't stop you." I went on for a few more minutes being a little pissy, then hung up.
I can guarantee that this is the last time I will try to do business with Kruk again. I guess when you get that big, you forget about the customers.
Collecting Tony Conigliaro
0
Comments
Looking for 1970 MLB Photostamps
- uncut
Positive Transactions - tennesseebanker, Ahmanfan, Donruss, Colebear, CDsNuts, rbdjr1, Downtown1974, yankeeno7, drewsef, mnolan, mrbud60, msassin, RipublicaninMass, AkbarClone, rustywilly, lsutigers1973, julen23 and nam812, plus many others...
IN BEFORE THE POOF!!!
Doug
Liquidating my collection for the 3rd and final time. Time for others to enjoy what I have enjoyed over the last several decades. Money could be put to better use.
<< <i>
IN BEFORE THE POOF!!! >>
+1
<< <i>You Went went through all that for $5 ?? >>
Isn't it a matter of principle? What, am I going to eat my $5?
I have owned a card store for 23 years, and one of the most important lessons I have learned is the good customer service is a key asset to surviving in the sports cards industry. When you think about it, all of us dealers have mostly the same old crap, and to be successful you need to have something that separates you from the competition; customer service is one of those qualities.
I guess I am so hot about it because it offends me personally as a store owner that tries so hard to keep customers happy.
IMF
~WalterSobchak
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
One of the cards was a 1979 Topps Keith Hernandez that I bought for $1. Kruk Cards was the seller.
The only other card I didn't receive was a 1952 Bowman Mickey Mantle PSA 5. Guess who the seller was....... WIWAG. Luckily, HIS insurance paid for the card. He probably ripped off his insurance company.
Shane
They don't care about their customers.
IMO, at a minimum, they are sloppy and lazy. I'm sorry this happened to you.
Dave
WTB: PSA 1 - PSA 3 Centered, High Eye Appeal 1950's Mantle
Agreed, but when one of my bartenders calls out sick I don't tell my patrons they're gonna need to wait til tomorrow for a drink. How hard would it be for them to go go "Hey Bill, Bob is having an appendectomy and will be out for the next few weeks. Can you handle refunds while he's out?"
Obviously they fall very short on the customer service side of things, but they've been in business this long so I guess it still works for them.
<< <i>The part about how 'if everyone could give out a refund, it would be insane' made me literally laugh out loud. Anyone who's ever had low or semi-skilled employees working for them can certainly sympathize with this, and understand why this policy absolutely has to be in place.
Agreed, but when one of my bartenders calls out sick I don't tell my patrons they're gonna need to wait til tomorrow for a drink. How hard would it be for them to go go "Hey Bill, Bob is having an appendectomy and will be out for the next few weeks. Can you handle refunds while he's out?"
>>
Lee,
Nam told me if that's the case at your place, your to just help yourself......Or is that just Him ???
YeeHah
Neil
<< <i>In 10 years, I have NOT received 2 items on Ebay.
One of the cards was a 1979 Topps Keith Hernandez that I bought for $1. Kruk Cards was the seller.
The only other card I didn't receive was a 1952 Bowman Mickey Mantle PSA 5. Guess who the seller was....... WIWAG. Luckily, HIS insurance paid for the card. He probably ripped off his insurance company. >>
Wow, Kruk and WIWAG in the same post.
Yeah, this thread won't last long
<< <i>The part about how 'if everyone could give out a refund, it would be insane' made me literally laugh out loud. Anyone who's ever had low or semi-skilled employees working for them can certainly sympathize with this, and understand why this policy absolutely has to be in place. >>
So if the two guys in shipping get colds the same week nothing gets shipped? I know money transfers are much more serious but to have something so important delegated to one individual is pretty crazy. I am sure there is more than one reliable person/owner that could do this transaction if needed. Also we all know that this is a 5 to 10 minute task to do tops. We aren't asking them to wire money from a Swiss bank account to an off shore money laundering account.
Somebody in upper management needs to get the monkeys off the phones and back into the shipping department and try and behave like they know what they are doing over there. They need to hire someone that knows something about customer service.
Letting only one person do that could wind up costing them, unless of course the only person
authorized is the owner.
I would not have stressed over 5.00, I simply would have filed for my refund through PP
if it was not in my account when they first said it would be.
"You want refund? Transfer!"
<< <i>
<< <i>The part about how 'if everyone could give out a refund, it would be insane' made me literally laugh out loud. Anyone who's ever had low or semi-skilled employees working for them can certainly sympathize with this, and understand why this policy absolutely has to be in place. >>
So if the two guys in shipping get colds the same week nothing gets shipped? I know money transfers are much more serious but to have something so important delegated to one individual is pretty crazy. I am sure there is more than one reliable person/owner that could do this transaction if needed. Also we all know that this is a 5 to 10 minute task to do tops. We aren't asking them to wire money from a Swiss bank account to an off shore money laundering account.
Somebody in upper management needs to get the monkeys off the phones and back into the shipping department and try and behave like they know what they are doing over there. They need to hire someone that knows something about customer service. >>
I'm not saying anything about Kruk's customer service, which I'm sure is terrible; I'm just speaking to the quote about what would happen if everyone could process refunds, which I found hilarious and spot-on. It completely reminded me of my time as a roofer, where we would have moved heaven and Earth to keep our guys from ever having anything to do with the financial side of the business.
<< <i>You Went went through all that for $5 ?? >>
Sometimes it's the principle of things. They use to be in Metro Detroit area, now I think they moved to the west side of Michigan. I wanted to buy a set from them years ago and could easily drive to there warehouse, I don't think they really had a store front, to save on shipping costs. They said they had to ship it and I could not pick it up. Never have bought from them.
SCAregalia.com - Masonic Regalia & Supply
Grab my loupe I'm out the door I'm gonna buy some 60's
Before I leave I grab an extra Willie and Hank
Cuz when I hit the show to trade they ain't comin' back
I'm talkin' dealers should be on their toes toes
They better not be closed closed
Or else I'll be blowin' up their phones phones
Drop dime better put me at ease
Refund's way past tardy
Ain't gettin' no tip from me............
Please stop make it pop
JO blow my grades up
Tonight I'mma tight
Till they get my sub in sight
Tick tock, on the clock
But the grading don't stop, no
Whoa oh oh oh, whoa oh oh oh
Ain't got no care in the world, and they don't seem to hear
Ain't got no money to refund me but somehow they're still here
But still the dudes are lining up because they hear they got SCHWAGGER
But they kick em to the curb like some sorry douchebagger
I'm talkin'
EVERYBODY GETTIN' KRUK KRUK
TRYING TO KEEP MY JUNK JUNK
Gonna smack em if they keep on like punks
Now now they go til they kick them out out
Or the police shut them down down
Police shut them down
PO PO SHUT THEM DOWN?
Please stop make it pop
Carol blow my grades up
Tonight I'mma tight
Til I see my sub in light
Tick tock on the clock
But the party don't stop, no
Whoa oh oh oh, whoa oh oh oh
You take my cash
You send my card
My heart it pounds,
Yeah you got me
Put your hands up
I got you now
You got my cash
Yeah I got you
You take my cash
You send my card
My heart it pounds,
Seems so easy
The Po Po's here
Put your hands up
Put your hands up up up up up
Party don't start, Kruk, til law walks in.........
Please stop, make it pop
Itzagoner's got his up
Tonight I'mma tight
Til I see my sub in light
Tick tock on the clock
Kruk your party's gonna stop
Whoa oh oh oh, whoa oh oh oh
This seminal moment of humor is brought to you by Ron Burgundy. It is a free preview of the premium content he offers each day.
Buying Vintage, all sports.
Buying Woody Hayes, Les Horvath, Vic Janowicz, and Jesse Owens autographed items
<< <i>Wake up in the morning feelin' pissy
Grab my loupe I'm out the door I'm gonna buy some 60's
Before I leave I grab an extra Willie and Hank
Cuz when I hit the show to trade they ain't comin' back
I'm talkin' dealers should be on their toes toes
They better not be closed closed
Or else I'll be blowin' up their phones phones
Drop dime better put me at ease
Refund's way past tardy
Ain't gettin' no tip from me............
Please stop make it pop
JO blow my grades up
Tonight I'mma tight
Till they get my sub in sight
Tick tock, on the clock
But the grading don't stop, no
Whoa oh oh oh, whoa oh oh oh
Ain't got no care in the world, and they don't seem to hear
Ain't got no money to refund me but somehow they're still here
But still the dudes are lining up because they hear they got SCHWAGGER
But they kick em to the curb like some sorry douchebagger
I'm talkin'
EVERYBODY GETTIN' KRUK KRUK
TRYING TO KEEP MY JUNK JUNK
Gonna smack em if they keep on like punks
Now now they go til they kick them out out
Or the police shut them down down
Police shut them down
PO PO SHUT THEM DOWN?
Please stop make it pop
Carol blow my grades up
Tonight I'mma tight
Til I see my sub in light
Tick tock on the clock
But the party don't stop, no
Whoa oh oh oh, whoa oh oh oh
You take my cash
You send my card
My heart it pounds,
Yeah you got me
Put your hands up
I got you now
You got my cash
Yeah I got you
You take my cash
You send my card
My heart it pounds,
Seems so easy
The Po Po's here
Put your hands up
Put your hands up up up up up
Party don't start, Kruk, til law walks in.........
Please stop, make it pop
Itzagoner's got his up
Tonight I'mma tight
Til I see my sub in light
Tick tock on the clock
Kruk your party's gonna stop
Whoa oh oh oh, whoa oh oh oh
This seminal moment of humor is brought to you by Ron Burgundy. It is a free preview of the premium content he offers each day. >>
Ron, this is frickin' hilarious! How I wish the entire board knew what song this went with. A YouTube link is definitely needed.
Reed Kasaoka
Buyer, Baseball Card Exchange
cell: (808) 372-1974
email: ReedBBCE@gmail.com
website: www.bbce.com
eBay stores: bbcexchange, bbcexchange2, bbcexchange3, bbcexchange4
<< <i>Wake up in the morning feelin' pissy
Grab my loupe I'm out the door I'm gonna buy some 60's
Before I leave I grab an extra Willie and Hank
Cuz when I hit the show to trade they ain't comin' back
I'm talkin' dealers should be on their toes toes
They better not be closed closed
Or else I'll be blowin' up their phones phones
Drop dime better put me at ease
Refund's way past tardy
Ain't gettin' no tip from me............
Please stop make it pop
JO blow my grades up
Tonight I'mma tight
Till they get my sub in sight
Tick tock, on the clock
But the grading don't stop, no
Whoa oh oh oh, whoa oh oh oh
Ain't got no care in the world, and they don't seem to hear
Ain't got no money to refund me but somehow they're still here
But still the dudes are lining up because they hear they got SCHWAGGER
But they kick em to the curb like some sorry douchebagger
I'm talkin'
EVERYBODY GETTIN' KRUK KRUK
TRYING TO KEEP MY JUNK JUNK
Gonna smack em if they keep on like punks
Now now they go til they kick them out out
Or the police shut them down down
Police shut them down
PO PO SHUT THEM DOWN?
Please stop make it pop
Carol blow my grades up
Tonight I'mma tight
Til I see my sub in light
Tick tock on the clock
But the party don't stop, no
Whoa oh oh oh, whoa oh oh oh
You take my cash
You send my card
My heart it pounds,
Yeah you got me
Put your hands up
I got you now
You got my cash
Yeah I got you
You take my cash
You send my card
My heart it pounds,
Seems so easy
The Po Po's here
Put your hands up
Put your hands up up up up up
Party don't start, Kruk, til law walks in.........
Please stop, make it pop
Itzagoner's got his up
Tonight I'mma tight
Til I see my sub in light
Tick tock on the clock
Kruk your party's gonna stop
Whoa oh oh oh, whoa oh oh oh
This seminal moment of humor is brought to you by Ron Burgundy. It is a free preview of the premium content he offers each day. >>
Did you already have that written or did you write it on the fly?
The only experience with Kruk for me was 20 yrs ago - he was buying out stores and large collections at that time.
When I spoke with him - he said one thing that spooked me - can't remember exact words but this is the main takeaway: "it's a nice card - it does have one peeled corner - but if you sell it in a screw-down - they won't tell the difference" - maybe he meant "I" would be satisfied with it for appearance sake - but not sure - I'll let others draw their own conclusion.
He was nice enough to talk with on the phone.
This guy has probably grossed tonnage over the years.
Yesterday Kruk sent me $5 via Paypal. They didn't refund my $5 on the original transaction or gift me $5; they SENT me $5, so I lost $0.45 in Paypal fees. I called and asked the person who answered the phone how much BS I need to go through to get my $5. The person said they would send me another $2 and that would make it more than $5. Soon after that, someone sent me $1.50, of which I lost another $0.34. So, in total, Kruk sent me $6.50, of which $0.79 went to Paypal and I received $5.71.
Does no one at Kruk Cards know the right way to send a refund, or are they just so wasteful with money that they don't mind giving extra money to Paypal that they don't have to? They are definitely the epitome of a careless business.
<< <i>Update to this story:
Yesterday Kruk sent me $5 via Paypal. They didn't refund my $5 on the original transaction or gift me $5; they SENT me $5, so I lost $0.45 in Paypal fees. I called and asked the person who answered the phone how much BS I need to go through to get my $5. The person said they would send me another $2 and that would make it more than $5. Soon after that, someone sent me $1.50, of which I lost another $0.34. So, in total, Kruk sent me $6.50, of which $0.79 went to Paypal and I received $5.71.
Does no one at Kruk Cards know the right way to send a refund, or are they just so wasteful with money that they don't mind giving extra money to Paypal that they don't have to? They are definitely the epitome of a careless business. >>
See??? This is what happens when just anyone can issue a refund!!!
Working on the following: 1970 Baseball PSA, 1970-1976 Raw, World Series Subsets PSA, 1969 Expansion Teams PSA, Fleer World Series Sets, Texas Rangers Topps Run 1972-1989
----------------------
Successful deals to date: thedudeabides,gameusedhoop,golfcollector,tigerdean,treetop,bkritz, CapeMOGuy,WeekendHacker,jeff8877,backbidder,Salinas,milbroco,bbuckner22,VitoCo1972,ddfamf,gemint,K,fatty macs,waltersobchak,dboneesq
Too funny on the multiple refunds!
TIK TOK
<< <i>I must be one of the more cool people on here since I know what song this is Ron is working with.
>>
it's been awhile since i begged my daughter to stop playing it.
Doug
Liquidating my collection for the 3rd and final time. Time for others to enjoy what I have enjoyed over the last several decades. Money could be put to better use.
Buying Vintage, all sports.
Buying Woody Hayes, Les Horvath, Vic Janowicz, and Jesse Owens autographed items