Advise wanted on feedback issue.
bigred1
Posts: 667
Just venting here, but wanted to get a few opinions. Won two cards last week, shipping listed at $4. After I won cards I sent request to seller three times asking for an invioce and whether or not combined shipping was offered. After six days, and having won some other auctions, I just paid the $8 shipping charge, having not heard from seller. Received cards today in mail, three days after sending payment, no communication, in a yellow bubble wrap envelope, with cards together, and postage of $1.88. Was just wondering how I should handle feedback. Just frustrated with no communication whatsoever, maybe I am just in a bad mood, but $8 for two graded cards with no communication seems to bother me more then it should. I was getting ready to leave feedback and stopped twice when I got to the communication part and was feastering over the shipping. In all fairness I paid it, should I just let it go? Please be gentle with me, I have never posted a complaint here, never sold anything on ebay, but do have over 900 feedback as a buyer.
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Comments
<< <i> but don't ding the stars, as that only helps ebay. >>
So you would rather reward the bad seller?
<< <i>If you are happy with the cards leave positive feedback but mark the DSR accordingly. >>
I totally agree. I would be more adapt to ding him for the communication as he never responded back so that is on him as opposed to the shipping which he could say was listed in each auction. He still needs to reply to messages especially those from a winning bidder. Not good business to do otherwise IMHO.
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<< <i>If you are happy with the cards leave positive feedback but mark the DSR accordingly. >>
I agree BUT this is against eBay's policy. If you ding the feedback accordingly then you should at least leave a neutral.
Failure to leave anything but neutral or negative and dinging the stars can result in the feedback being removed from the seller's account.
<< <i>
<< <i>If you are happy with the cards leave positive feedback but mark the DSR accordingly. >>
I totally agree. I would be more adapt to ding him for the communication as he never responded back so that is on him as opposed to the shipping which he could say was listed in each auction. >>
Except he committed fraud by charging separate shipping fees for each item and then shipping them together.
Give the guy a neg and ding him on communications and shipping.
Tabe
<< <i>
<< <i>
<< <i>If you are happy with the cards leave positive feedback but mark the DSR accordingly. >>
I totally agree. I would be more adapt to ding him for the communication as he never responded back so that is on him as opposed to the shipping which he could say was listed in each auction. >>
Except he committed fraud by charging separate shipping fees for each item and then shipping them together.
Give the guy a neg and ding him on communications and shipping.
Tabe >>
"Fraud"
The seller absolutely should have discounted shipping for two items shipped together, but there's nothing at all fraudulent about charging $2 per item for shipping and shipping them in the same package for $4.
<< <i>Failure to leave anything but neutral or negative and dinging the stars can result in the feedback being removed from the seller's account. >>
What constitutes "dinging" his stars? Anything less than 5? 3? 1?
I'm just curious because on occasion I've left less than 5 (a 4 or 3) for one or two categories, but have still left positive feedback overall.
ding the stars accordingly...he will figure it out eventually
sometimes it takes certain people longer than others...
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Most buyers will check the seller's combined shipping policy prior to bidding/buying and adjust their bids accordingly.
If no policy is listed most buyers will contact the seller before bidding/buying.
If the seller's unresponsive then perhaps the seller should be avoided, or if you do bid/buy then figure full shipping into the price of each item.
Whatever the seller will or won't do afterwards won't hurt you at all, and if they do any combining at all for you then it's free money.
You have total control over getting yourself into a situation like this. You negotiate the terms before buying, not after.
I read your 3 posts and without knowing what you're eating I would have no idea if you're overeating due to this happening to you. All I'm seeing is you made purchases and then tried to renegotiate the terms of your purchase. In wanting to punish the seller you're assuming that the seller ignored your messages but you don't know if he even received them. As far as no communications from the seller goes, I'm quite sure you received all the standard confirmation messages from Ebay and PayPal and this is all the "contact" you'll get from most Ebay sellers. As soon as the seller received payment he shipped your cards out and you had them in 3 days. It's obvious the seller isn't a total f-up, and really doesn't deserve to be picked apart for something he might not have been aware of.
2) Do not ask for a partial refund... people get offended (although they shouldn't) and if not worded very carefully, can be considered feedback extortion and get you in trouble with eBay
3) Give 1's on both the communication and shipping stars
4) Submit as negative feedback
5) Block the seller from your account listings
6) Don't do business with he/she/them again
<< <i>Most sellers of cards will have their combined shipping policy listed.
Most buyers will check the seller's combined shipping policy prior to bidding/buying and adjust their bids accordingly.
If no policy is listed most buyers will contact the seller before bidding/buying.
If the seller's unresponsive then perhaps the seller should be avoided, or if you do bid/buy then figure full shipping into the price of each item.
Whatever the seller will or won't do afterwards won't hurt you at all, and if they do any combining at all for you then it's free money.
You have total control over getting yourself into a situation like this. You negotiate the terms before buying, not after. >>
+1
I would be livid if I paid $8 for shipping 2 cards. It isn't necessarily the money, but the principle of it all. Not having seen the listing, the seller should have provided his shipping policy. Everybody who is breathing knows buyers who make multiple purchases expect combined shipping and not to be gouged by sellers. While you attempted to negotiate after the fact, I fall into the category of negging this guy...you should not have to ring his bell over a combined shipping option, it's just common sense, or should be on the part of the seller. That he chose to hose you says volumes about his business attitude and what he thinks about buyers...i.e. screw them if you can on the shipping.
Me? After attempting contact with nothing in return, I'd drop the red ink and pound him with 1s. He needs a wake up call, and if he intends to continue to do business, the wise and prudent seller would automatically combine shipping. It's just a good business practice.
As for 4SC posted above, I do not pay until I receive the correct invoice for multiple wins. Also recal their policy is they combine for wins within a week...you just gotta watch how and when you pay.