WAY TO STEP UP PSA

firedawg45

soo, i had a 120 card sub with 20, thats right 20 mechanical errors. i called psa on this, they are the proeffsional grading company right? so i sent the back, its cost me $21.50 with insurance to ship back and then it takes 21 days to fix the errors they made. so i get no refund. had to call again and i get a voucher for 30.00. wow what a slap in the face. i get 8.50 profit, good enough for the card to get graded. just gotta say what poor service. anybody had any thing like this?

Piggs

Do you mind clarifying "mechanical errors"? Seems rather high and I can say I've never had it happen to me. I've only had less than 200 cards graded by PSA but very curious about the problem you had. Thanks. Doug

firedawg45

cards were mislabled...example one was a red foley mike schmidt and was labled robin yount. 10 cards were had the wrong numbers on the label, etc etc...list goes on. i had a few in my time but never 20 on 1 order, when i called psa said that was totally unacceptable also.

Piggs

wow! Someone was asleep at the wheel to say the least.

firedawg45

on all aspects on this order and so on. from the grader to the front office......

Stone193

To be frank, the issue isn't that they made mistakes...

it's something the managers take seriously and look into...

what I think is more important - is HOW they handle the problem.

in this case I've inferred you're not totally happy with how they handled it.

I would recommend you send a comprehensive email to the "boss" and detail the whole experience.

All customers should have an equal positive experience - but someone who sends in 120 cards "has" to be satisfied...

they can't afford to have "those" kind of submitters dry up on them IMO.

cards651

You did better than me. I received an order back where the holders were not sealed properly. The middle of each holder was slightly inflated, like a balloon. I piled the cards up, tapped the top one and the whole pile would sway back and forth. I mailed the cards back to have them re-holdered. PSA sent the exact same holders back to me. Basically told me I was too particular. I let my membership lapse.

twiley

<< <i>soo, i had a 120 card sub with 20, thats right 20 mechanical errors. i called psa on this, they are the proeffsional grading company right? so i sent the back, its cost me $21.50 with insurance to ship back and then it takes 21 days to fix the errors they made. so i get no refund. had to call again and i get a voucher for 30.00. wow what a slap in the face. i get 8.50 profit, good enough for the card to get graded. just gotta say what poor service. anybody had any thing like this? >>



Yes I get a mechanical error every other submission it seems lately. The last one really kind of annoyed me. They were going to send the error back unfixed and I was lucky and noticed it before they shipped it back. I called and they did fix it but if I hadn't called they would have sent the mechanical error back unfixed. The card was a 2009 Goudey Mini green back and the label was just 2009 Goudey w/o the mini green back variation.

Another complaint I have is 20-30% of my little ol' 50 card submissions all had slabs that had minor cracks on the edge(s)/corner(s) or scratches on the front or back of the slabs. I don't know if they know this or not but some people out there just refuse to purchase a slab that has scratches on it or a partial cracked edge or corner. Slabs that don't have these blemishes generate more money. This is from what I have seen since I started submitting stuff.

MULLINS5

Yep, same problem with my last sub last summer.

bbuckner22

<< <i>I would recommend you send a comprehensive email to the "boss" and detail the whole experience >>

Speaking of which, does anyone have the email for JO? There was an issue on my last order that I wanted to ask him about.

Boopotts

I don't get it, Cory. You paid $21.50 to ship, and got a $30 voucher back for your trouble? That doesn't seem on the face of it like a terrible deal.

Toro

So from what I gather, PSA has a QC issue? I'd like to ask if the submission forms were handwritten or typed? The holder issue happens when they are all made in China

nam812

<< <i>I don't get it, Cory. You paid $21.50 to ship, and got a $30 voucher back for your trouble? That doesn't seem on the face of it like a terrible deal. >>



That how I saw it too. The only way it doesn't work is if it's your last submission ever.

stevek

I would recommend to any company, to work a bit harder to get it right the first time, which in my business viewpoint actually makes things easier in the long run because of not having to windup spending more time and expense overall correcting the problems.

swartz1

Call them up and tell them you are not happy...

they will make it right...

dmatc

I had the same thing happen to an order of mine 4 months ago. Below is a copy of the
relevent portions of a letter I sent to Mr. Orlando.

I received a reply to my letter from the Set Registry Asst. Manager, Ms. Robbins via telephone.
She was very friendly and professional but since it was a grading problem her understanding
of how this occured was limited. Apparently the graders don't use the submission form at all.
It is only after the cards are graded that someone enters them into the database. They should
refer to the submission form but if they are rushing or think they know the card it is possible
they don't check it or don't check it very closely.

They did send me a voucher for $50. It is still sitting here on my desk along with the voucher
for the cards they didn't grade. My membership expired a couple of months ago. I am still
debating whether or not to renew it.

Stephen



Mr. Orlando,

I know you must be very busy and I am not sure I should be contacting you but I have been
extremely frustrated with my last submission ( #4813333 ) for a variety of reasons. If this an
inappropriate forum to express my concerns I apologize.

On Sept 27th I sent in 212 baseball cards for grading at the monthly special level. They were
logged in on Sept 29th.... Now I waited. Finally on Dec 6th I called PSA Customer Service to
inquire about my order status. They told me it was Day 46 and my order should be completed
soon. It finally shipped Dec 16th and I received it on Dec 20th. I know my order wasn’t a high
priority and PSA can get very busy but this was by far the longest time I have ever waited for
an order. If this long of a wait was to insure my order was accurate it would have been worth it.

Unfortunately this was just the start of my frustrations. I am returning 37 items to PSA
( Sub #697701 ) because of “mechanical errors”. I received 30 of these errors with my last
submission. I am sure that many of the complaints you receive are due to a difference of opinion
concerning the grade an item receives. I have been guilty of this myself but I do realize that
small defects can be easily overlooked. While PSA takes great effort to make grading standards
objective when people are involved there can’t help but be some subjective opinions inherent in
the process, especially in the higher grades where the defects can be extremely small.

However there is nothing subjective when it comes to the card label. The card label either
correctly identifies the card or is does not. I am not claiming to be perfect. I have mis-
identified a couple of cards I’ve submitted in the past and I am sure other members have as
well and I am grateful when the grader corrects my error. However what I do not understand
is how a grader can change a correctly named and submitted card to an incorrect one?

What type of quality control is in place to minimize these problems? Do the graders look at
the submission form to see if the name they assign the card matches the form? If the name
of the card is different from that listed by the submitter shouldn’t there be some reason and/or
documentation? Wouldn’t it be more cost effective to take the time to get it right initially
rather than having to fix these errors later?

Of course I am not privy to the internal workings at PSA. I have no idea whether it would be
practical or not but couldn’t the card name from the submitter be entered into the computer
when initially received. Any changes afterward by PSA should then need to be justified.

I love the service your company provides but when you submit 212 Ken Griffey Jr. cards and 30
come back incorrectly labeled and 13 others are not graded at all after waiting almost 3 months a
person can’t help but wonder what else may be inaccurate with the remaining 169 cards?...

Thank you for your time and consideration...

hammered

So how much money were you hoping to make on this deal?

Sean1125

I wouldn't hope to make any money..... I would hope the idjits working there that get paid for making sure things go out correctly losing the company money and reputation get what is coming to them

Toro

Sept....October...November?....December....Jan...Feb....March....April....that's a long precess for 200 cards

Edited to add: Ahh, two separate orders, the confusion. I feel like it's Friday, I got tickets to Vegas and my supervisor just dropped a 200 card Griffey order in front of me.

twiley

I got a card back once that had a hair in the slab. What does that mean?

fattymacs

I'm sorry this happened to you.

gumbyfan

The registry is a powerful drug.

I have no idea who you are, but please don't leave. You're a valuable asset to the hobby.

Sevendust.

itzagoner

<< <i>I got a card back once that had a hair in the slab. What does that mean? >>



i've reholdered a couple which had an eyelash inside. no lie.

this tells me that the graders are definitely giving my cards a very thorough close-up inspection, but i'm equally as relieved that they don't need to listen to, smell or taste them.

twiley

<< <i>

<< <i>I got a card back once that had a hair in the slab. What does that mean? >>



i've reholdered a couple which had an eyelash inside. no lie.

this tells me that the graders are definitely giving my cards a very thorough close-up inspection, but i'm equally as relieved that they don't need to listen to, smell or taste them. >>



The hair I got back was an eyelash as well! I should have just sent it in for a reholder but I didn't. I cracked the case and just sent in again. Got the same grade and card back but minus the hair.

itzagoner

<< <i>

<< <i>

<< <i>I got a card back once that had a hair in the slab. What does that mean? >>



i've reholdered a couple which had an eyelash inside. no lie.

this tells me that the graders are definitely giving my cards a very thorough close-up inspection, but i'm equally as relieved that they don't need to listen to, smell or taste them. >>



The hair I got back was an eyelash as well! I should have just sent it in for a reholder but I didn't. I cracked the case and just sent in again. Got the same grade and card back but minus the hair. >>



maybe our guy was a little bit too aggressive with the Propecia and happened to be shedding.

pclpads

<< <i>I got a card back once that had a hair in the slab. What does that mean? >>



It means that Supreme Court Justice Clarence Thomas must have slabbed the card.

ldferg

If it's a mech error, why does PSA not pick up the shipping to/from to resolve their error? I would expect to do this if I was at fault.

...edited to say, I just received 3 mech errors (labels on the wrong holder) from a recent 100 card submission.

schr1st

After how many millions of cards PSA has graded, that they continue to have so many "mechanical errors" on their items is just beyond me. If the trained chimps that do the data entry can't do it right, they need to be fired and replaced with something further up the evolutionary ladder. Also, wasn't there supposed to be a final check of the submission before the items shipped out?

JMDVM

<< <i>

<< <i>I got a card back once that had a hair in the slab. What does that mean? >>



It means that Supreme Court Justice Clarence Thomas must have slabbed the card. >>


Now that is FUNNY!! Good one!