US Mint Shipping Issue...empty box! - Resolution in first post

ElKevvo

Well it finally happened....I ordered some of the direct ship Sacagaweas, a box of 2010s and one of 2011s. Each was shipped via a different shipper, the 2010s via UPS and the 2011s via FedEx ground with final delivery by the PO. Today they both arrived, well sort of. I have the UPS slip and will go pick them up tomorrow however the FedEx/USPS box is unfortunately empty. Taped up for sure but you can see where the tape was taken or came off and put back on. Only one strip of tape across the back, heck even I pack stuff better than that! It was packed by the PBGS service the Mint uses.

I have done the direct ship without a problem several times and funny enough over the last couple of weeks a co worker of mine had been asking about it and I have been telling him that it is not a problem at all! Eating my words there...

I haven't opened the box or anything...it is like it was in my mailbox. No need to, it weighs well next to nothing.

Any thoughts on what I need to do? Right now I am out 250 ducats and just have an empty box to show for it...

Thanks in advance,

K

Resolved - I completed the form and faxed it in to the number the rep gave me maybe 3 weeks or so ago. Didn't hear anything one way or the other then I received an email saying that the 250.00 had been refunded to my CC and the next day received an email saying another order (including the new 250.00 charge) had been shipped (and it arrived safely!). Less than a month is not bad. I suppose I have a big black X next to my name at the Mint though!

GAT

This happened to my son a few years ago except the boxes never arrived. The USPS showed they were delivered but they never were. He did a credit card charge back. The Mint raved and ranted plus threaten but in the end eat the lost.

JupitarCoins

Cant trust the mailman!!!

ElKevvo

So should I contact the PO, FedEx or the Mint? Yes it is showing delivered...possibly because of poor packaging it fell out, not sure 'cause someone had to fix the tape.

K

ElKevvo

Well OK....I called the Mint and they are having me fill out a certification of non receipt and send it in....hopefully will go smooth. I'll have to bring the box in on Monday and show my friend...he'll get a good laugh out of it I am sure!

K

GrumpyEd

I'd keep that box the way it is and hold it until the thing is cleared up.
In case they ask you to send it back or show it to the PO.

MsMorrisine

<< <i>So should I contact the PO, FedEx or the Mint? Yes it is showing delivered...possibly because of poor packaging it fell out, not sure 'cause someone had to fix the tape. >>




It is typically the shipper that resolves issues with a shipment.

contact the mint.



I had a sealed box of DS arrive today.

I opened one of the DS boxes that was properly sealed, and it was $50 (2 rolls) short!

No Joke!

The mint has me filling out some form and sending it to them.

pontiacinf

ive bought numerous boxes (well 3) that came fed ex-usps-me and had no problem, if it contained what you bought
you would know as its 4.6 pounds each.

keep box as is, not sure how the heck you prove you did not do it unless you know your mailman and he is willing
to say the box weighed nada when it was put in your mailbox, and the box does fit, but actually everyone i got was hand
carried to the door as they are required to when they scan it, they brought the boxes to door but left other mail in box.

oh well good luck anyway

USMoneylover

I had a similar situation at Christmas time last year. I ordered a 5 pack of silver eagles...the fedex tracking showed the post office received it for delivery to me, but the post office said it was never scanned in. IMHO I think fedex is the ugly duckling.

ricko

That is nasty... for some reason, I just do not see the resolution to this issue going smoothly... keep us posted... Cheers, RickO

ElKevvo

ttt with the resolution...

K