Understandable but somewhat unexpected response from a large bullion dealer…

PreTurb · April 1, 2011 12:35AM

I recently purchased a full bag of 90% halves from a major bullion dealer. In the process of sorting them, I discovered one 1965 (40%) half. Not a huge deal, but I decided to mention it today while placing another order with the dealer. I figured it would be worth an envelope & stamp for me to “swap” for a 90% half.

Dealer said “throw it back in the bag, we don’t check for dates, we don’t have time”. I replied “Well, I do intend on selling the bag at some point” (as in, I wouldn’t knowingly sell it as-is). Dealer said “don’t worry, dealers don’t check for this, ha ha”.

Not the finest customer-service reply, but understandable.

dragon · April 1, 2011 1:15AM

IMO that response is BS. He short changes you and then tells you don't worry about it? The correct response from a responsible dealer should've been: "Sorry about that, just keep the 1965 and I'll throw in an extra 90% half with this order"

I wonder what that dealer would say if you short changed him $10.00 on that order and then told him "don't worry about it, most dealers don't even look at the amount of the check"

percyb · April 1, 2011 1:21AM

I agree with dragon. I'd out the dealer. Who is it?

piecesofme · April 1, 2011 1:26AM

I agree with dragon also. If you don't know for a fact what you've shipped, it's on you to make it right. And trust me, dealers check ever damn coin, at least every one I deal with personally does.

TheBigB · April 1, 2011 1:31AM

I have heard stories of coins slipping through with the large volumes dealers handle, they are not perfect. I do agree that they should make good though.

guitarwes · April 1, 2011 1:36AM

just think if he's done that with every bag he's ever sold....??? Very easy to take a couple of 90% Kennedy's out and throw a couple of 40%'s in and pass it on. I think he should make it good. It's not like they're 8X or 10X face anymore. 25X-27X is serious money to some folks in quantity.

-wes