Need help/opinions with a ebay purchase gone bad
GrimReaper
Posts: 861 ✭✭✭
Long story - short , I sold a couple low end coins ($50.00) and promptly shipped the next day with del. confirmation . Two weeks go by and I PM the guy asking for positive feedback , he PMs back and says he hasn't recived them ! We talk via phone and we decide to let him file a claim , I have never had this problem before and said that was fine . He files a claim , I escalate it to ebay higher ups and I get messages on both coins saying they decided in my favor . Now this guy is demanding money from me , what should I do ? Partial refund , no refund , I don't know what to do I feel bad for him but I'm not going to issue a refund and be out the coins ! What to do ??
Looking for Atlanta $1-$20 Series 1928-present + Stars , Raw or Graded !! &
FR-1509 ,FR-1509*,FR-1510,FR-1510*,FR-1511*,FR-1512*,FR-1514*
in PCGS 66 or 67PPQ**
EBAY ITEMS
Check out - BrettEldredge.com !! Hometown Singer
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<< <i>Long story - short , I sold a couple low end coins ($50.00) and promptly shipped the next day with del. confirmation . Two weeks go by and I PM the guy asking for positive feedback , he PMs back and says he hasn't recived them ! We talk via phone and we decide to let him file a claim , I have never had this problem before and said that was fine . He files a claim , I escalate it to ebay higher ups and I get messages on both coins saying they decided in my favor . Now this guy is demanding money from me , what should I do ? Partial refund , no refund , I don't know what to do I feel bad for him but I'm not going to issue a refund and be out the coins ! What to do ?? >>
Youve answered your own query havnt you ? You clearly state you won't issue a refund and be out the coins , forget the coins , they are history. If the buyer is for real he isn't likely to want to make any partial refund deals. Sometimes a buyers feedback can shed some light on what kind of ebayer you are dealing with.
What did delivery confirmation indicate?
<< <i>Youve answered your own query havnt you ? You clearly state you won't issue a refund and be out the coins , forget the coins , they are history. If the buyer is for real he isn't likely to want to make any partial refund deals. Sometimes a buyers feedback can shed some light on what kind of ebayer you are dealing with. >>
I thought about issuing a partial refund but I'm not gonna issue a full refund as I don't know if this cat has coins or not !!
Looking for Atlanta $1-$20 Series 1928-present + Stars , Raw or Graded !! &
FR-1509 ,FR-1509*,FR-1510,FR-1510*,FR-1511*,FR-1512*,FR-1514*
in PCGS 66 or 67PPQ**
EBAY ITEMS
Check out - BrettEldredge.com !! Hometown Singer
I had my local mail carrier sign for my package (multi thousand dollar purchase) and leave it in the box because she was too -->insert word here<-- to get out and walk to the door / or take it back to the PO. Somehow a package was signed for by me and left in my box when I was in another state at the time of delivery (and no, no one else was home at the time). If this had been taken out of my box - I would have been out the money and coins - without a doubt.
I had proof (viewed the signature online), called the PO and the mail carrier claimed I did sign it and essentially called me a liar. I would think this would be a job losing infraction (not that I wanted her to lose her job, but I couldn't let this happen again).
It was incredibly uncomfortable the next time she had to walk to the door and have me sign a package (but at least she did).
<< <i>Offer insurance next time! >>
On eBay, insurance is the responsibility of the seller. If the package had not been confirmed as delivered then the seller would have been obligated to refund the purchase price.
<< <i>The items did show delivered ! I have never had a problem with anything not getting there before , maybe I should start using Signature confirmation .
<< <i>Youve answered your own query havnt you ? You clearly state you won't issue a refund and be out the coins , forget the coins , they are history. If the buyer is for real he isn't likely to want to make any partial refund deals. Sometimes a buyers feedback can shed some light on what kind of ebayer you are dealing with. >>
I thought about issuing a partial refund but I'm not gonna issue a full refund as I don't know if this cat has coins or not !!
It was delivered. You owe him nothing. Advise him to contact his local post office if he has a problem ... it is no longer your problem. Don't make it your problem.
<< <i>It was delivered. You owe him nothing. Advise him to contact his local post office if he has a problem ... it is no longer your problem. Don't make it your problem. >>
If you're not considering a full refund then you don't believe he's out the coins.
delivered. I would not refund even partially.
bob
Unless you send coins registered, you are screwed if the buyer says he didn't get them, or worse yet, there were no coins in the box. EBay is built on trust, thus the feedback comment above is your best bet. (There is no way anyone is going to spend that kind of money everytime they sell a coin by the way!)
Imagine if that shipment disappeared!
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<< <i>I have started paying the extra money for signature conf. At least ebay found in your favor. Unless you are feeling real generous, the buyer is out of luck, I am not sure, but I think he can not even give you a negetive feedback >>
<<<<< I am not sure, but I think he can not even give you a negetive feedback >>>>>
Unless something changed recently, I'm pretty sure that is incorrect. If payment is not made, and the seller files a NPB, then yes for sure now, no feedback can be left and that info appears in orange color lettering on the feedback page...but in this case since the buyer paid, I believe feedback can be left.
As a seller, you are off the hook as far as reimbursing the buyer, but I would suggest that you advise him to contact his postal inspector.. BTW neg feedback can be given in this case by the buyer. The only time a buyer cannot leave neg fb is: to eBays automated "unpaid item assistant," where eBay opens and closes unpaid item cases for you automatically.
Check out my current listings: https://ebay.com/sch/khunt/m.html?_ipg=200&_sop=12&_rdc=1
<< <i>
<< <i>I have started paying the extra money for signature conf. At least ebay found in your favor. Unless you are feeling real generous, the buyer is out of luck, I am not sure, but I think he can not even give you a negetive feedback >>
<<<<< I am not sure, but I think he can not even give you a negetive feedback >>>>>
Unless something changed recently, I'm pretty sure that is incorrect. If payment is not made, and the seller files a NPB, then yes for sure now, no feedback can be left and that info appears in orange color lettering on the feedback page...but in this case since the buyer paid, I believe feedback can be left. >>
You are correct, it is incorrect. Feedback can be left in this case.
I agree that the OP did his part and more so. But if the buyer feels the OP isn't being fair too him (however disillusioned he is) then a neutral or negative can be expected.
Put yourself in the buyers shoes. He paid for coins and hasn't received them. He'll get nowhere with the PO. Maybe the buyer can ask his carrier if he/she recalls what happened. Slim chance.
When uncomfortable situations like this arise I usually ask the customer what he would like me to do? What does he feel is fair? "If you feel I acted badly and should lose money on this I will. I'd rather lose money than have an unhappy customer." 99% of the time the customer comes back with a reasonable reply.
Lance.
I personally only pay for items I receive. I control this by only paying by credit card.
When I mail out an item I always pay for signature confirmation.
Do the above two things and you will always be in control of the situation.
<< <i>I'm surprised that many folks here do not realize the difference between "delivered" and "received".
I personally only pay for items I receive. I control this by only paying by credit card.
When I mail out an item I always pay for signature confirmation.
Do the above two things and you will always be in control of the situation. >>
That's not very cost effective on low cost items....
<< <i>IMO, you should have signature confirmation (signed by the intended recipient) to avoid items being delivered to the wrong people. I had items stolen from me at a work address (Everglades NP) where some receptionist signed delivery confirmation for the item. The items would then get lost/stolen within the Park and I had no recourse. >>
Couple of problems here...
1. Items shipped with delivery confirmation are not signed for by anybody.
2. Items shipped with signature confirmation may, at the carrier's discretion, be signed for by someone other than the addressee.
<< <i>I'm surprised that many folks here do not realize the difference between "delivered" and "received".
I personally only pay for items I receive. I control this by only paying by credit card.
When I mail out an item I always pay for signature confirmation.
Do the above two things and you will always be in control of the situation. >>
Not an open and shut case with the credit card company. You will file your claim of non receipt with the CC Co. They will talk with paypal (that's who they take the money back from). Paypal will inform them there is on line proof the post office delivered to the buyer's address. CC will then have to decide who to believe - you or the US Postal Service. I've heard of them going either way in a case like this. And if this not your first dance with "didn't receive item," paypal will also inform your CC Co. of that bit of info.
No Way Out: Stimulus and Money Printing Are the Only Path Left