Anything I can do? (eBay Question)

commoncents05 · January 25, 2011 7:17AM

Sold a set of Hockey Pucks on eBay about 2 weeks ago. It was a zero feedback buyer who hit the BIN. The set was paid for, so I shipped and left feedback. Today I get the set back in the mail with no note, and no email from the buyer. I stated in my listing that due to the fluctuations in prices, I would not accept returns. Needless to say the price has fallen since the set sold. Is there anything I can do to make the buyer hold up on the deal?

-Paul

Tdec1000 · January 25, 2011 7:25AM

No not really, all he has to do is file a claim with paypal and your toast. Paypal sides with the buyers more often than not. Even if you have a no return policy it doesn't matter. Good Luck though. You could try calling paypal immediately and explain what is going on.

Coinlearner · January 25, 2011 7:28AM

Can file a dispute with paypal and they may side with you,and require buyer to accept delivery. Save all back & forth email/messages in this process.......Of course you may(likely) get a neg,if you won or loose this claim.

AMRC · January 25, 2011 7:34AM

Refund the money. If you try and make a point about what is right you risk a neg.

291fifth · January 25, 2011 7:36AM

You can try to set terms until you are blue in the face, but, if the terms conflict with eBay/PayPal rules you will lose. Refund the money and move on.

LindeDad · January 25, 2011 7:46AM

Did the "Buyer" send them back or is there a problem with delivery. I would not do anything until you are able to contact the buyer.

57loaded · January 25, 2011 7:51AM

in the future set your "buyer qualifications". that may help in the future

crypto79 · January 25, 2011 7:52AM

I wouldn't do anything till the buyer contacted me and I would move all my money from paypal and prepare for a fight. But thats just me.

rld14 · January 25, 2011 7:53AM

<< I wouldn't do anything till the buyer contacted me and I would move all my money from paypal and prepare for a fight. But thats just me. >>

al410 · January 25, 2011 7:58AM

Did you have Signature confirmation or was the package refused and returned?

19Lyds · January 25, 2011 8:31AM

<< Sold a set of Hockey Pucks on eBay about 2 weeks ago. It was a zero feedback buyer who hit the BIN. The set was paid for, so I shipped and left feedback. Today I get the set back in the mail with no note, and no email from the buyer. I stated in my listing that due to the fluctuations in prices, I would not accept returns. Needless to say the price has fallen since the set sold. Is there anything I can do to make the buyer hold up on the deal?

-Paul >>

IMO, no.

The "No returns accepted" portio of an ebay listing is totally unenforceable as folks can and often do change their minds.

Unfortunately, selling these kinda snapped back in your face especially if the prices are going down.
If I were a seller of these, I'd price them within reason for what I think they are worth instead of what the "inflated" market thinks they are worth. Most folks know what I think they are worth. Bullion plus $30.

adamlaneus · January 25, 2011 8:33AM

This may be The Buyers Remorse coin.
For some folks anyway.

Buyers have a lot of protections here. A buyer determined not to buy your product will eventually win. I suggest you move on.

coinguy1 · January 25, 2011 8:38AM

<< This may be The Buyers Remorse coin.
For some folks anyway.

Buyers have a lot of protections here. A buyer determined not to buy your product will eventually win. I suggest you move on. >>

And I suggest that, unless there is more to the story, as long as you can keep your sanity and not waste too much of your time, you make it as difficult as possible for the winning bidder to prevail.

JamesMurray · January 25, 2011 8:44AM

<< 

<< This may be The Buyers Remorse coin.
For some folks anyway.

Buyers have a lot of protections here. A buyer determined not to buy your product will eventually win. I suggest you move on. >>

And I suggest that, unless there is more to the story, as long as you can keep your sanity and not waste too much of your time, you make it as difficult as possible for the winning bidder to prevail. >>

Why ? By definition of making things difficult there will be but one outcome , an unwanted neg.As far as i'm aware returns are entirely acceptable to most if not all sellers , it's part and parcel of selling anywhere , not just ebay.

adamlaneus · January 25, 2011 8:48AM

I would think that a good eBay seller would want nothing but truly satisfied customers.
You are going to run into folks once in a while that are impossible to satisfy.
I guess my attitude is to avoid such folks rather than to force transactions. I'm willing to take a monetary hit to do so; that's where my level of tolerance is. Keep my sanity; avoid idiots.
But i've never dealt with a product with wild swings like this set of coins. So i've never lived through the exact situation as the OP.

The most difficult thing I have ever sold on eBay was a used video game. The buyers of such a product are awful.
It's been some time since i've sold on eBay.

PinkFloyd · January 25, 2011 8:49AM

Not much you can do considering they have zero feedback and wouldn't have even cared if it were allowed for sellers to give negative feedback. They would have just never used the account again.

They knew they had the upper hand going in.

Resell right now with the clause that folks need to have pre-existing feedback/good feedback to bid. Unless you have some absolute gems that would grade high. That's my 2 cents.

coinguy1 · January 25, 2011 8:53AM

<< 

<< 

<< This may be The Buyers Remorse coin.
For some folks anyway.

Buyers have a lot of protections here. A buyer determined not to buy your product will eventually win. I suggest you move on. >>

And I suggest that, unless there is more to the story, as long as you can keep your sanity and not waste too much of your time, you make it as difficult as possible for the winning bidder to prevail. >>

Why ? By definition of making things difficult there will be but one outcome , an unwanted neg.As far as i'm aware returns are entirely acceptable to most if not all sellers , it's part and parcel of selling anywhere , not just ebay. >>

The likely negative feedback should be weighed against the loss of having to sell at the current lower value. And a return, such as this, which appears to be based on a drop in value - I am admittedly speculating, based on the information provided- isn't, or at least, shouldn't be, part and parcel of selling anywhere.

derryb · January 25, 2011 8:59AM

Nothing you can do to force him to take the coins back. Even then it would cost you another round of shipping. You've got the coins. Contact buyer for explanation. If he wants refund, give it to him. Be sure to let him know that you will be sending a "cancel transaction" via ebay so you can get your fees back. Your paypal fees will be automatically returned upon refund. Be sure to block buyer and be sure to let the rest of us know who is so we can block him as well.

JamesMurray · January 25, 2011 9:04AM

<< 

<< 

<< 

<< This may be The Buyers Remorse coin.
For some folks anyway.

Buyers have a lot of protections here. A buyer determined not to buy your product will eventually win. I suggest you move on. >>

And I suggest that, unless there is more to the story, as long as you can keep your sanity and not waste too much of your time, you make it as difficult as possible for the winning bidder to prevail. >>

Why ? By definition of making things difficult there will be but one outcome , an unwanted neg.As far as i'm aware returns are entirely acceptable to most if not all sellers , it's part and parcel of selling anywhere , not just ebay. >>

The likely negative feedback should be weighed against the loss of having to sell at the current lower value. And a return, such as this, which appears to be based on a drop in value - I am admittedly speculating, based on the information provided- isn't, or at least, shouldn't be, part and parcel of selling anywhere. >>

I see your point , bottem line though is ebay/paypal will allow returns regardless of a sellers policy.Pink said it best , this ebayer knew going into the deal he had the upper hand.

Edited to add , i think negative feedback only becomes likely if a hard time is given , it certainly increases the liklihood of it.

taxmad · January 25, 2011 9:09AM

Did the buyer sign for the coins, or was your original shipment returned un-delivered?

Were you required to sign for the coins?

jmdm1194 · January 25, 2011 9:15AM

Trust me the buyer does not have to accept delivery and all he has to do is open a dispute and use the tracking that shows the package was refused. He will have his money back.

sweetwilliet · January 25, 2011 9:18AM

WOW!! I can't add much to this discussion above what has been said, but you have the longest ebay handle I have ever seen!!

jmdm1194 · January 25, 2011 9:22AM

<< Nothing you can do to force him to take the coins back. Even then it would cost you another round of shipping. >>

Huh, force him to take the coins??? Good Luck and let me tell you what will really happen. All the buyer needs is the one tracking number that shows he refused the package and it was returned to the seller. The buyers opens a dispute and gets the case found in his favor. If you resend the coins back to the buyer you might as well put a pretty bow on it with a birthday card.

JamesMurray · January 25, 2011 9:23AM

It might be splitting hairs but having seen the listing to the buyer i noticed it does say in the listing in large letters no returns , but above in the description it says 3 days money back.
I think that may be game , set , and match to the buyer.

timber100 · January 25, 2011 9:52AM

What the buyers ebay name, I would like to add it to my list of blocked buyers. Best of luck with whatever you decide!

segoja · January 25, 2011 10:50AM

Let's out the guy for blocked bidders.

The reality is the return policy is unlimited no matter what the seller states.

The little loophole called "item not as described" That lets the buyer off the hook via E-Bay and Paypal, and if they loose those two, with their credit card.

Just the facts nothing more nothing less.

coinguy1 · January 25, 2011 10:53AM

<< Let's out the guy for blocked bidders.

The reality is the return policy is unlimited no matter what the seller states.

The little loophole called "item not as described" That lets the buyer off the hook via E-Bay and Paypal, and if they loose those two, with their credit card.

Just the facts nothing more nothing less. >>

It has been posted here before, that apparently, the "item not as described" excuse is not always an automatic out for a buyer.

MsMorrisine · January 25, 2011 1:46PM

<< It might be splitting hairs but having seen the listing to the buyer i noticed it does say in the listing in large letters no returns , but above in the description it says 3 days money back.
I think that may be game , set , and match to the buyer. >>

I see that, too.

in the auction set-up, you've got "3 days money back" despite the text in the description reading "no returns"

any chance of a fight is doomed on this one.

I'd contact they buyer and see what's up.

perhaps you can negotiate a partial refund?

clackamas · January 25, 2011 2:19PM

Whats the buyers ID so we can block him?

commoncents05 · January 25, 2011 2:58PM

The buyer's ID is systemsservices. I didn't realize I contradicted myself in the listing, oh well. In any event, I was lucky enough to sell it at the same amount I netted from the original eBay listing, so I'm not as steamed as I was before.

-Paul

pennyannie · January 25, 2011 6:51PM

<< 

<< I wouldn't do anything till the buyer contacted me and I would move all my money from paypal and prepare for a fight. But thats just me. >>

>>

Why would you do something like this? All that is going to do is compound the problem. If i have read this right you now have the coins back in your hands and the other persons money?? So you think paypal should refund the guys money and let you keep his money and the coins??

Ebay is what it is, very little should surprise anyone that sells on ebay by now. Ebay believes the buyer is always right and frankly what has been quoted above is the main reason i do not like to buy expensive stuff from sellers on ebay. I am not saying the buyer is right in this instance because i do not. I can not see getting that worked up over a few hundred dollar hit. Refund and move along.

notwilight · January 25, 2011 8:03PM

Yes, call ebay and tell them you've got a case of buyer's remorse. It is easier if you are a high volume seller and have an account manager but ebay will find in your favor when you point out that the only reason they are returning them is because the price went down. Happened to me once, ebay stood behind me, buyer did a credit card chargeback for $10K and paypal again stood behind me. make sure you follow all the rules. --Jerry

notwilight · January 25, 2011 8:04PM

<< 

<< Let's out the guy for blocked bidders.

The reality is the return policy is unlimited no matter what the seller states.

The little loophole called "item not as described" That lets the buyer off the hook via E-Bay and Paypal, and if they loose those two, with their credit card.

Just the facts nothing more nothing less. >>

It has been posted here before, that apparently, the "item not as described" excuse is not always an automatic out for a buyer. >>

Nope. I've never lost an "item not as described" claim. That is an old wive's tale. --Jerry

goldbuffalo · January 25, 2011 11:42PM

I wouldn't do anything until the buyer contacts you, or you contact them. It could have been a scam, you should be glad you got the pucks back and move on.

derryb · January 25, 2011 11:55PM

sell 'em again and double your money.

jmdm1194 · January 26, 2011 12:20AM

<< Nope. I've never lost an "item not as described" claim. That is an old wive's tale >>

As a seller or as a buyer?? I have not ever lost one as a buyer, but if you are telling me that you have never lost one as a seller, not to be disrespectful here but I don't believe you.

19Lyds · January 26, 2011 12:41AM

"DUE TO THE PRICE VOLATILITY OF PRECIOUS METALS PRICES, RETURNS WILL NOT BE ACCEPTED."

This statement just cracks me up since the price of silver has very little to do with the price of the listing!

BAJJERFAN · January 26, 2011 12:45AM

<< No not really, all he has to do is file a claim with paypal and your toast. Paypal sides with the buyers more often than not. Even if you have a no return policy it doesn't matter. Good Luck though. You could try calling paypal immediately and explain what is going on. >>

How do you file a claim with your toast? First time I can recall hearing that advice.

RTS · January 26, 2011 12:50AM

<< "DUE TO THE PRICE VOLATILITY OF PRECIOUS METALS PRICES, RETURNS WILL NOT BE ACCEPTED."

This statement just cracks me up since the price of silver has very little to do with the price of the listing!

>>

I once saw a similar warning in an eBay listing for a $400 Mercury Dime.

OPA · January 26, 2011 12:59AM

<< "DUE TO THE PRICE VOLATILITY OF PRECIOUS METALS PRICES, RETURNS WILL NOT BE ACCEPTED."

This statement just cracks me up since the price of silver has very little to do with the price of the listing!

>>

Been using that same statement whenever I sell bullion rounds or bars ( not art rounds or bars) and I've won all SNAD claims for the bullion items sold. ( Mostly due to buyers remorse when the price of PM's dropped within a short period of time --- that's the nature of bullion)
BTW I do not consider the "hockey pucks" bullion rounds and they should have a return policy.

19Lyds · January 26, 2011 1:17AM

<< 

<< "DUE TO THE PRICE VOLATILITY OF PRECIOUS METALS PRICES, RETURNS WILL NOT BE ACCEPTED."

This statement just cracks me up since the price of silver has very little to do with the price of the listing!

>>

Been using that same statement whenever I sell bullion rounds or bars ( not art rounds or bars) and I've won all SNAD claims for the bullion items sold. ( Mostly due to buyers remorse when the price of PM's dropped within a short period of time --- that's the nature of bullion)
BTW I do not consider the "hockey pucks" bullion rounds and they should have a return policy. >>

Uh yeah!

The statement would have some meaning if these sold for bullion prices but since they sold at a 300% markup over the price of silver, I really do not think the statement has any meaning. The set has 25 oz of silver which equals about $675 at melt. The "numismatic" premium was $1,777 and silver would have to be above $98 an ounce for the statement to have any relevence at all.

mrpotatoheadd · January 26, 2011 1:35AM

<< "DUE TO THE PRICE VOLATILITY OF PRECIOUS METALS PRICES, RETURNS WILL NOT BE ACCEPTED."

This statement just cracks me up since the price of silver has very little to do with the price of the listing!

>>

Do you suppose it's possible some sellers use a template for their listings, and just include that as a matter of course?

19Lyds · January 26, 2011 1:56AM

<< 

<< "DUE TO THE PRICE VOLATILITY OF PRECIOUS METALS PRICES, RETURNS WILL NOT BE ACCEPTED."

This statement just cracks me up since the price of silver has very little to do with the price of the listing!

>>

Do you suppose it's possible some sellers use a template for their listings, and just include that as a matter of course? >>

No doubt but that statement was added to the "template" specifically for these listing.

commoncents05 · January 26, 2011 2:02AM

<< 

<< 

<< "DUE TO THE PRICE VOLATILITY OF PRECIOUS METALS PRICES, RETURNS WILL NOT BE ACCEPTED."

This statement just cracks me up since the price of silver has very little to do with the price of the listing!

>>

Do you suppose it's possible some sellers use a template for their listings, and just include that as a matter of course? >>

No doubt but that statement was added to the "template" specifically for these listing. >>

Call it what you want, Lee, but it is 25 ounces of silver. To me, they are bullion with a high premium attached to them.

-Paul

OPA · January 26, 2011 2:07AM

<< 

<< 

<< "DUE TO THE PRICE VOLATILITY OF PRECIOUS METALS PRICES, RETURNS WILL NOT BE ACCEPTED."

This statement just cracks me up since the price of silver has very little to do with the price of the listing!

>>

Been using that same statement whenever I sell bullion rounds or bars ( not art rounds or bars) and I've won all SNAD claims for the bullion items sold. ( Mostly due to buyers remorse when the price of PM's dropped within a short period of time --- that's the nature of bullion)
BTW I do not consider the "hockey pucks" bullion rounds and they should have a return policy. >>

Uh yeah!

The statement would have some meaning if these sold for bullion prices but since they sold at a 300% markup over the price of silver, I really do not think the statement has any meaning. The set has 25 oz of silver which equals about $675 at melt. The "numismatic" premium was $1,777 and silver would have to be above $98 an ounce for the statement to have any relevence at all. >>

Obviously you can't read. I clearly indicated that the statement is for bullion products only and believe me, they do not sell for a 300% markup.
Once again: BTW I do not consider the "hockey pucks" bullion rounds and they should have a return policy. >>

19Lyds · January 26, 2011 2:12AM

<< 

<< 

<< 

<< "DUE TO THE PRICE VOLATILITY OF PRECIOUS METALS PRICES, RETURNS WILL NOT BE ACCEPTED."

This statement just cracks me up since the price of silver has very little to do with the price of the listing!

>>

Been using that same statement whenever I sell bullion rounds or bars ( not art rounds or bars) and I've won all SNAD claims for the bullion items sold. ( Mostly due to buyers remorse when the price of PM's dropped within a short period of time --- that's the nature of bullion)
BTW I do not consider the "hockey pucks" bullion rounds and they should have a return policy. >>

Uh yeah!

The statement would have some meaning if these sold for bullion prices but since they sold at a 300% markup over the price of silver, I really do not think the statement has any meaning. The set has 25 oz of silver which equals about $675 at melt. The "numismatic" premium was $1,777 and silver would have to be above $98 an ounce for the statement to have any relevence at all. >>

Obviously you can't read. I clearly indicated that the statement is for bullion products only and believe me, they do not sell for a 300% markup.
Once again: BTW I do not consider the "hockey pucks" bullion rounds and they should have a return policy. >>

>>

I read your statement just fine.

joebb21 · January 26, 2011 3:23AM

I would fight with paypal. Take the money out of your account and FIGHT.
Bullion related coins are sold based on daily prices. There should be NO ROOM to return a coin that is bullion valued (or puck). If you are not interested and cant deal with it dont bid.

Im a fighter till the end and have won before with this argument.
Good luck Paul I wish you the best

Anything I can do? (eBay Question)

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