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Question on Paypal Dispute?

bstat1020bstat1020 Posts: 2,151 ✭✭
in Precious Metals
I won a ebay auction just a little over a month ago from a seller. I am going to open a paypal dispute for the item. He stated in the auction that for anything over $25 he would send it priority mail which he charged me shipping for. He states he will not be giving me a refund because he is not responsible for lost packages but rather I am responsible for the package.

Has anyone been thru the paypal dispute process before and can share it with me? Also, do I need to open a dispute thru ebay as well?

The item was a little 5 gram silver bar. Argor Chiasso.

Thanks,

Bstat
Madelyn's Birth Year Registry Set, Sophia's Birth Year Registry Set, My 10 Best Coins

Comments

  • gsa1fangsa1fan Posts: 5,566 ✭✭✭
    Been a while since I had to do that. You open a dispute with eBay item not received. They auto transfer it to PayPal if I remember correct.

    If there is NO record of it being delivered you will get your $ back. Takes a few weeks.
    Avid collector of GSA's.
  • CiccioCiccio Posts: 1,405 ✭
    You need to do it with either PayPal or eBay.
    If I am not mistaken, even if you start with eBay you will finish with PayPal.

    If the trk# doesn't show "delivered" you shouldn't have any problem.
    It's just a matter of few days, couple of weeks.

    Good luck!

    PS: that's unfortunate for the little bar, 5g Argor are not so common!
  • OPAOPA Posts: 17,119 ✭✭✭✭✭
    It's a done deal if there is no Delivery Confirmation of item delivered even if it was mailed out.
    Open your dispute on eBay (Item not received...they will handle it automatically for you & after 7 days if the seller does not respond eBay will escalate the case to customer support & refund will be issued)
    "Bongo drive 1984 Lincoln that looks like old coin dug from ground."
  • taxmadtaxmad Posts: 978 ✭✭✭✭
    A seller must be able to prove the item was delivered. If over $250, they must have signature confirmation. If the seller offers insurance and you decline, it does not relieve the seller of this requirement. Open a dispute and you will win.

    I have had three sellers of gold generate a shipping label, so a tracking number is generated. The item never appears at the post office. I received a full refund all three times. The biggest problem with when the seller goes through the effort of making a label is it slows down the refund time.
  • goingbrokegoingbroke Posts: 1,410
    Thats why I hate E Bay and PP! I read too many storys like this one
    Many successful BST transactions ajia
    (x2,Meltdown),cajun,Swampboy,SeaEagleCoins,InYHWHWeTrust, bstat1020,Spooly,timrutnat,oilstates200, vpr, guitarwes,
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  • OPAOPA Posts: 17,119 ✭✭✭✭✭


    << <i>Thats why I hate E Bay and PP! I read too many storys like this one >>



    Actually that occurs very infrequently and is overblown. Do you stop driving your car because 33,000 people died in Car Accidents? Same scenario with eBay...With millions of transactions you can expect for some to go sour. Post Office looses mail, do you stop using the mail?
    "Bongo drive 1984 Lincoln that looks like old coin dug from ground."
  • derrybderryb Posts: 36,793 ✭✭✭✭✭


    << <i>Thats why I hate E Bay and PP! I read too many storys like this one >>


    Read the WHOLE story: Paypal will reimburse the buyer not only the cost of the item but the shipping he paid as well! In many cases, the buyer can also make a phone call to paypal a few days after opening the dispute and get the refund taken care of right over the phone. Oh what a horror story for this poor buyer! Paypal sure slapped it to him! image

    Paypal is a good insurance policy that protects buyers and sellers from theives. If you have a better on-line shopping insurance policy please provide a link. I paid over $4k in paypal fees last year and their buyer and seller protection saved me from losing much more than that from scamming buyers and sellers. The crying over paypal usually comes from people that lost money by not adhering to paypal protection rules.

    To the OP: Paypal considers the coin the property of the seller until seller can provide on-line proof of delivery. Insurance protects sellers, not buyers. Open the dispute with paypal, they are the ones controlling the money. Do it from the resolution center in paypal. Be brief, polite and honest. Keep in mind that they have access to all details and messages associated with the transaction.

    "Interest rates, the price of money, are the most important market. And, perversely, they’re the market that’s most manipulated by the Fed." - Doug Casey

  • gsa1fangsa1fan Posts: 5,566 ✭✭✭


    << <i>A seller must be able to prove the item was delivered. If over $250, they must have signature confirmation. If the seller offers insurance and you decline, it does not relieve the seller of this requirement. Open a dispute and you will win.

    I have had three sellers of gold generate a shipping label, so a tracking number is generated. The item never appears at the post office. I received a full refund all three times. The biggest problem with when the seller goes through the effort of making a label is it slows down the refund time. >>



    We should compare notes. I forgot how many gold sellers did not ship me the gold.image
    Avid collector of GSA's.
  • derrybderryb Posts: 36,793 ✭✭✭✭✭


    << <i>

    << <i>A seller must be able to prove the item was delivered. If over $250, they must have signature confirmation. If the seller offers insurance and you decline, it does not relieve the seller of this requirement. Open a dispute and you will win.

    I have had three sellers of gold generate a shipping label, so a tracking number is generated. The item never appears at the post office. I received a full refund all three times. The biggest problem with when the seller goes through the effort of making a label is it slows down the refund time. >>



    We should compare notes. I forgot how many gold sellers did not ship me the gold.image >>


    Scamming has recently seen a dramatic increase with gold bullion coin sales. A matter of time before ebay addresses it with some changes. Paypal has taken a beating over buyer protection with gold bullion. Their past change to temporarily hold funds of sellers with less than 100 feeback as a seller doesn't seem to have stopped the increase in scamming. I had four ebay gold purchases in the last two months turn out to be non-shipment. Paypal buyer protection came through for me in all four cases.

    "Interest rates, the price of money, are the most important market. And, perversely, they’re the market that’s most manipulated by the Fed." - Doug Casey

  • gsa1fangsa1fan Posts: 5,566 ✭✭✭


    << <i>

    << <i>

    << <i>A seller must be able to prove the item was delivered. If over $250, they must have signature confirmation. If the seller offers insurance and you decline, it does not relieve the seller of this requirement. Open a dispute and you will win.

    I have had three sellers of gold generate a shipping label, so a tracking number is generated. The item never appears at the post office. I received a full refund all three times. The biggest problem with when the seller goes through the effort of making a label is it slows down the refund time. >>



    We should compare notes. I forgot how many gold sellers did not ship me the gold.image >>


    Scamming has recently seen a dramatic increase with gold bullion coin sales. A matter of time before ebay addresses it with some changes. Paypal has taken a beating over buyer protection with gold bullion. Their past change to temporarily hold funds of sellers with less than 100 feeback as a seller doesn't seem to have stopped the increase in scamming. I had four ebay gold purchases in the last two months turn out to be non-shipment. Paypal buyer protection came through for me in all four cases. >>



    Mine were all more than 9 months to year ago.
    Avid collector of GSA's.
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