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day 53 still no word on my cello pack

1neatstuff1neatstuff Posts: 1,156 ✭✭✭
in Trading Cards & Memorabilia Forum
i called psa before and asked when i should get this back and they said anytime now it was sent in on oct 14th it is for one 1975 cello pack nolan ryan on top...today i call again and they say we will check with the operations manager and get back with me...i had also sent in a card then when i got it back the slabbed was cracked and they had me return it and did fix the holder within a timely manner but is it me or has there customer service just went down the tubes? or can they really be that busy to over look my order? i have a small amount of stock in psa but this is a long time to wait and i feel like im getting the run around....just ventingimage

Comments

  • swartz1swartz1 Posts: 4,913 ✭✭✭
    I just had an excellent customer service experience with Sonia - she was very helpful!

    image


    Looking for 1970 MLB Photostamps
    - uncut


    Positive Transactions - tennesseebanker, Ahmanfan, Donruss, Colebear, CDsNuts, rbdjr1, Downtown1974, yankeeno7, drewsef, mnolan, mrbud60, msassin, RipublicaninMass, AkbarClone, rustywilly, lsutigers1973, julen23 and nam812, plus many others...
  • 1neatstuff1neatstuff Posts: 1,156 ✭✭✭
    i am sure theres good i just dont like this long wait and i feel like i keep getting blown off
  • RipublicaninMassRipublicaninMass Posts: 10,051 ✭✭✭


    << <i>I just had an excellent customer service experience with Sonia - she was very helpful!

    image >>



    and very cute image
  • Carew29Carew29 Posts: 4,025 ✭✭

    just got my 10/22 order back today image
  • grote15grote15 Posts: 29,757 ✭✭✭✭✭
    If it's any consolation, the typical time frame for the return of unopened product from PSA is two months, as the pack has to be shipped to Steve from PSA to determine if it's authentic and then shipped back to PSA from Steve to be graded before being shipped to you from PSA.

    Edit: Do you mean you sent it in on Nov. 14? If it was shipped on Oct. 14, it's well past 53 days now..


    Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
  • DboneesqDboneesq Posts: 18,219 ✭✭
    I guess there is a good reason behind all the shipping of the packs back and forth, but I don't know what it is. Wouldn't it be a lot easier if all unopened material that is sent in for grading was shipped DIRECTLY to Steve? If they are good, off the PSA they go. If not, return to sender.

    Think of all the time it takes and miles the pack travels if I send in a pack. Long Island - California - Illinois - California - Long Island.

    Does anyone know the reason it is done this way?
    STAY HEALTHY!

    Doug

    Liquidating my collection for the 3rd and final time. Time for others to enjoy what I have enjoyed over the last several decades. Money could be put to better use.
  • BlacklabelsocietyBlacklabelsociety Posts: 1,033
    After reading this thread i think i will send my packs to GAI. No way i'm going to wait 2 months.
  • bkingbking Posts: 3,095 ✭✭


    << <i>If it's any consolation, the typical time frame for the return of unopened product from PSA is two months, as the pack has to be shipped to Steve from PSA to determine if it's authentic and then shipped back to PSA from Steve to be graded before being shipped to you from PSA.

    Edit: Do you mean you sent it in on Nov. 14? If it was shipped on Oct. 14, it's well past 53 days now.. >>



    20 business days in the average month, so 53 days is about right from Oct 14th to now.
    ----------------------
    Working on the following: 1970 Baseball PSA, 1970-1976 Raw, World Series Subsets PSA, 1969 Expansion Teams PSA, Fleer World Series Sets, Texas Rangers Topps Run 1972-1989
    ----------------------

    Successful deals to date: thedudeabides,gameusedhoop,golfcollector,tigerdean,treetop,bkritz, CapeMOGuy,WeekendHacker,jeff8877,backbidder,Salinas,milbroco,bbuckner22,VitoCo1972,ddfamf,gemint,K,fatty macs,waltersobchak,dboneesq
  • burke23burke23 Posts: 1,475 ✭✭✭


    << <i>

    << <i>I just had an excellent customer service experience with Sonia - she was very helpful!

    image >>



    and very cute image >>



    Amen to that.
    Looking for rare Randy Moss rookies and autos, as well as '97 PMG Red Football cards for my set.
  • 1neatstuff1neatstuff Posts: 1,156 ✭✭✭
    yes it was received on the 14th of oct...so they mean business days but the part that bothers me is hearing ill get back to you and you hear nothing id rather have them tell me nothing instead..i was told this before xmas and heard nothing now i hear the same stuff today...
  • mtcardsmtcards Posts: 3,340 ✭✭✭
    Would it not make more sense for the unopened packs to be shipped DIRECTLY to Steve and then to PSA???
    IT IS ALWAYS CHEAPER TO NOT SELL ON EBAY
  • 1neatstuff1neatstuff Posts: 1,156 ✭✭✭
    i agree
  • bkingbking Posts: 3,095 ✭✭


    << <i>i agree >>



    It may make "common" sense, but it doesn't make business sense. If packs go directly to Steve, that REALLY blurs the already blurry line in that relationship. With the packs going to PSA, getting logged and hopefully inspected for grade and obvious issues, it provides at least some degree of control over the process. I'd really like to know what sort of "chain of custody" exists in this process, as the potential for all sorts of problems exists. There, I've said too much. I haven't said enough.
    ----------------------
    Working on the following: 1970 Baseball PSA, 1970-1976 Raw, World Series Subsets PSA, 1969 Expansion Teams PSA, Fleer World Series Sets, Texas Rangers Topps Run 1972-1989
    ----------------------

    Successful deals to date: thedudeabides,gameusedhoop,golfcollector,tigerdean,treetop,bkritz, CapeMOGuy,WeekendHacker,jeff8877,backbidder,Salinas,milbroco,bbuckner22,VitoCo1972,ddfamf,gemint,K,fatty macs,waltersobchak,dboneesq
  • leathtechleathtech Posts: 3,191 ✭
    Steve has told me in the past he will stop in CA when his schedule allows it... who knows maybe they fly him in once a month or so to authenicate all the packs.
    image
  • grote15grote15 Posts: 29,757 ✭✭✭✭✭
    Looks like the pack arrived safely...


    Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
  • BoopottsBoopotts Posts: 6,784 ✭✭


    << <i>Looks like the pack arrived safely... >>



    Could be. Either way, I'm sure we're all deeply grateful that 1neatstuff shared his complaint with us, because let's be honest- one thing this board doesn't have nearly enough of are posters who will whine about PSA's turnaround times.
  • handymanhandyman Posts: 5,394 ✭✭✭✭✭
    the world is suposed to end in 2012 right??????????????
    not good
  • 1989FleerBillRipkencollector1989FleerBillRipkencollector Posts: 4,590


    << <i>
    Long Island - California - Illinois - California - Long Island.

    >>



    I think of shipping damage or poped seals while in transit. Has to be a better (for us) way.
    imageimageimage
  • 1neatstuff1neatstuff Posts: 1,156 ✭✭✭
    yes it did grote and laura over at psa gave me a submission for a few free grades and i do appreciate that
  • Stone193Stone193 Posts: 24,438 ✭✭✭✭✭
    How long does PSA "say" the turnaround will be?

    I rarely post on these threads - but 53 days is a bit much IMO.

    edit: did you request it be graded or a "shrine" build in it's name? image
    Mike
  • 1neatstuff1neatstuff Posts: 1,156 ✭✭✭
    45 days but it turned out to be 55 i believe
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