PCGS lost an item i sent in. Has this happened to anyone else?

ProofCents

PCGS lost an item I sent to them. Finally after two weeks and some tough negotiations with customer service they agreed to pay a reasonable amount but I am wondering if this has ever happened to anyone else?

DoubleEagle59

perhaps give it a bit more than 2 weeks.

I had a 3-day guaranteed delivery (Expresspost) from Canada to the US take 15 days to get delivered.

Bochiman

What was it?

lkeigwin

I'm sorry to hear that, proofcents. I hope you're okay with the settlement.

Given the numbers I feel certain it has happened before. I'll bet PCGS has a remarkable record and very strong controls. But with tens of thousands of coins rolling through the place every month (week?) something inevitably ends up in sockland.
Lance.

tmot99

Yes. I had dropped off a submission at a show and they sent it, along with other submissions, to themselves via Express Mail but did not register it. The box never showed up. I lost 4 really nice coins. Yes, PCGS paid the "insured" amount, but those 4 coins would be hard to be replaced. I should have insured for much higher, though I used greysheet pricing when this happened. This was about 5 years ago.

ProofCents

It was a large cent i bought raw from the Dan Holmes collection. I had it in a small envelope with the pedigree info and they threw it out on accident. I was just wonder if anyone else had issuse with PCGS losing an items.

That being said i've sent them i bet close to 500 coins and this is the first time so it was bound to happen some time i guess..........

GrumpyEd

Was the lost item the complete submission or was it a single item from a bigger submission?
Makes more sense if the item was the entire submission.

Added:

Nevermind, I get it

AUandAG

Yikes! They threw it out by accident? I would suggest to PCGS that all trash cans
be plastic and all get checked by a metal detector before they get emptied.

bob

MsMorrisine

oh man, that stinks.


you write the ""# of collectibles in this package"" for a reason. I'm surprised they could say "thrown out" as an explanation.

mrearlygold

The express mail box was never delivered? That's rare. Out of probably thousands of express mails and fedexes I've sent, I've only lost, rephrase, only 1 was ever lost and it was due to a theft. I sent a 1920-S St Gaudens to a dealer on the west coast and it didn't arrive. The box did but the coin didn't. Was listed as a mysterious disappearance too by that dealers insurance company and he paid me out of his pocket which was 20K or so at that time ( more than a decade ago )

They ultimately caught the dirtbag. Apparently was the fedex driver who stole it then sent it to his brother on the east coast to sell. He walked it into a coin shop and I'm not saying how the rest of the eventual sting happened but if you know me, pm me and I'll tell you. It was simple and effective though

LindeDad

Didn't one of the guys on the front page addmit to losing a Stella once upon a time?

WTCG

When a package shows up but without its contents (in dealer lingo we call those "gutted" packages) is probably the most common form of transit theft. That is why it is good practice to securely tape up the package at all possible openings to foil any potential of tampering.

ProofCents

In this case they had it on the video tape in their recieveing department video of them throwing it out but by the time they relaized what happened the garbage had been emptied

Bochiman

<< <i>When a package shows up but without its contents (in dealer lingo we call those "gutted" packages) is probably the most common form of transit theft. That is why it is good practice to securely tape up the package at all possible openings to foil any potential of tampering. >>



Had this happen to 1 of 2 coins sent in a package to me by a forum member. Super thin slit in the very center of the back (manila padded envelope if I recall from a few years ago). Super nice, from the pics, 1855 large cent was missing

The slit was so slim and tight, I didn't notice until I opened the package (which I did at the post office when I picked it up) and was missing the coin.

After that, I take steps similar to what Wei mentions above, but to a further degree....I usually put take not only on the openings, but also on the open space on the rear of the mailing. 99% of the time I do that with the paper registered mail tape.

I may have to find out where PCGS' garbage gets dumped at and go diving for a large sent that the OP lost

(sorry for the loss like that....it isn't nice when it happens)

WTCG

<< <i>In this case they had it on the video tape in their recieveing department video of them throwing it out but by the time they relaized what happened the garbage had been emptied >>



That's the reason why the top right part of the submission form needs to be correctly filled out so they know how many coins and orders to look for in the package.

llafoe

Check the vacuum!

AnkurJ

<< <i>Check the vacuum! >>

csanotes

<< <i>Check the vacuum! >>



Something tells me that it will take a while around here until the OP of the said reference is forgotten about and can go 2 days without a further reminder of what they did. I'm not saying it was right or wrong but --Will someone else PLEASE screw up so we have something else to talk about.

lkeigwin

<< <i>Check the vacuum! >>

Too funny. Great timing.
Lance.

derryb

Does PCGS have an openings for "janitors?"

seanq

<< <i>

<< <i>In this case they had it on the video tape in their recieveing department video of them throwing it out but by the time they relaized what happened the garbage had been emptied >>



That's the reason why the top right part of the submission form needs to be correctly filled out so they know how many coins and orders to look for in the package. >>




Ask Rick Snow why PCGS now videotapes the opening of packages and includes that information in the top right part of the submission forms.


Sean Reynolds

ClosedLoop

maybe someone liked it more than you did..

leothelyon

I've heard that they also send the opened boxes through a metal detector before it goes out.


Leo

ColonialCoinUnion

<< <i>It was a large cent i bought raw from the Dan Holmes collection. I had it in a small envelope with the pedigree info >>



I thought all coins were required to be submitted in those clear plastic flips that PCGS provides for free in order to avoid this sort of thing from happening.

keyman64

Wow, just wow!

OPA

<< <i>

<< <i>It was a large cent i bought raw from the Dan Holmes collection. I had it in a small envelope with the pedigree info >>



I thought all coins were required to be submitted in those clear plastic flips that PCGS provides for free in order to avoid this sort of thing from happening. >>



Sorry to burst your bubble, but those ain't free...

braddick

<< <i>In this case they had it on the video tape in their recieveing department video of them throwing it out but by the time they relaized what happened the garbage had been emptied >>



I'm surprised part of PCGS's settlement with you was you not starting a thread about this.

ProofCents

Stuff happens I just wish it happened to some one else not me. PCGS did make things right I was just curious if it this had happened to anyone else.

ColonelJessup

.

coinkat

No

ColonelJessup

<< <i>Didn't one of the guys on the front page addmit to losing a Stella once upon a time? >>



Not from the front page but one of their experts who is also a major contributor here. No mail or PCGS involved. Dumpster-diving was involved.