Alarming PSA Problem

leathtech

So I get my order back today from PSA and inside the box I get my normal packing slip with all my information - credit card info, exp date, full address.

With my packing slip I also receive another members slip with all their information - I now have another members full information... very scary that PSA could make this kind of mistake - I really don't understand why PSA feels the need to included a copy of the sub sheet with all our information.

I do plan on mailing the sub sheet on to the correct owner – so they can contact PSA if they feel the need.

metalmike

ok

nightcrawler

If it's OK with Mike, it's OK with me.

leathtech

<< <i>ok >>



So you have no problems with PSA shipping out our credit card information to other members... I guess if the thread is not about some bashing someone else or someone’s ebay shipping rates no one really cares.

jeffcbay

I think it's good to let the person know you received a copy of their information, and I would also contact PSA so they know the mistake was made. Maybe they can be more careful in the future, knowing that this happened.

swartz1

sounds like a clerical error that should never have happened...

good question as to why PSA sends this info back to the original owner to begin with...

if the package is lost or stolen, then this information falls into the wrong hands...

ShawnyD

if they send that info back, the CC info should be blocked out/crossed out with permanent marker.

WinPitcher

OK.


Steve

jivan

wow..not good

Carew29

<< <i>

<< <i>ok >>



So you have no problems with PSA shipping out our credit card information to other members... I guess if the thread is not about some bashing someone else or someone’s ebay shipping rates no one really cares. >>




Next time i receive your info.....I'll remember that you don't care. Hawaii here i come!!!!

lsutigers1973

I have received one too. It happened to be the form of a regular bulk submitter

mikeschmidt

if it was a regular occurrence, sure, it's a problem.

But it seems to have been an honest error, and one that is fairly uncommon.

OK

metsfan

Is the full cc # listed? They should only list the last 4 digits, if they list the full # then it is not ok.

lsutigers1973

<< <i>Is the full cc # listed? They should only list the last 4 digits, if they list the full # then it is not ok. >>



It is a copy of the sub form submitted with the order. Includes all info including full CC #, name and address.

itzagoner

get back to us quickly if you ever receive someone else's cards.

especially mine.

jeffcbay

Just so we know what you're talking about, go ahead and post a scan of the sheet. (KIDDING!) lol

I'm just saying you should contact PSA so they're aware that it happens sometimes, and maybe they can tweak their process to try to avoid this from happening again.

clayshooter22

You would think that in today's age of identity theft that PSA would understand their liability and shred all forms with Personal Identification Information, PII. There have been HUGE fines for other companies that do not protect PII. Banks and brokerage houses would/could get five or six figure fines for such an offense.

.....just say'n.

CNote

I hear LSU wants to join the Pac 10.

stevek

A random clerical error "alarming" - that to me doesn't meet any definition of alarming. What about a few times a year I receive in the mail someone else's credit card or bank statement in my mailbox from the mailperson misdelivering it...I just put it back in the mailbox with outgoing mail - no bigee.

larryallen73

Sounds like a simple mistake. Happens to everybody and all businesses. Not alarming to me. As I told a disgrunteled (and rather annoying) client last week after I made a typo in his document, "darn it, my days of being perfect streak is over... at one day."

leftofdial

As others have stated, it is no longer permissible to store full customers credit card numbers, unless they are encrypted. You are only allowed to show the last 4 numbers on any hard copies. PSA needs to comply with this legislation or risk the big fines that are possible. I guess it's semi-alarming? No one's bashing anyone, I see it as trying to be helpful.

divecchia

It's a mistake albeit a bad mistake that could be a big problem for someone down the road. Hopefully it does not happen on a regular basis, then I would be alarmed.

Donato

hhmag70