eBay Return policy

NewParadigm

Hi all,

Question:

I sell a lot on the bay and had a sale over 90 days ago. I gladly accept returns and, in fact, pay for the returning postage if they are not satisfied - without any inquiry or questions.

The item was a pcgs graded 69 1 oz gold eagle, so not too much premium over spot.

He got it and wanted to return it for an undisclosed reason. I said: no problem. I will be happy for the return postage cost, as well.

It never showed up.

30 days later, he said what address do I send it to? I gave him the info. Never showed up. A month later, he asked for the address again. I gave it to him - again. Never showed up. Last week he asked how long after I receive it will he get his refund. I replied: Immediately. Still not here.

Question is, is he hedging in case spot were to fall he would invoke his return.

Actually, gold has risen substantially and I would come out ahead if he returned it. It is a kind of a weird situation. Has this happened to anybody else?

291fifth

The buyer sounds like trouble and he has held the coin for far too long.

PerryHall

I'd give him 7 days to return it after which he owns it. Agree that he's hedging his bets in case gold falls.

PerryHall

Why are you offering a return for what is essentially bullion?

derryb

give him a deadline

Bochiman

Give him a deadline. Tell him that gold has risen and he may do better to sell it to a local shop than only get his money back minus the shipping he has to pay (if this is true).

SamByrd

no way allow any return on bullion period. On coins when I sell them I offer a 10 day return for any reason.
Tell the buyer to sell it to a coin shop, 30 days is way excessive and beyond that is absurd in my view.

LindeDad

After sixty days there is no longer a detailed record of the sale on eBay tell him it is his he fooled around too long.

mrpotatoheadd

<< <i>30 days later... >>

At this point, I would have told him that it was too late for a return. Since you've still offered the option, you should give him a deadline now, and stick to it.

PerryHall

With gold having gone up reciently, I would encourage him to return the coin.

OPA

<< <i>no way allow any return on bullion period. On coins when I sell them I offer a 10 day return for any reason.
Tell the buyer to sell it to a coin shop, 30 days is way excessive and beyond that is absurd in my view. >>



I do not offer a return option on any bullion product & that includes the bullion version of the AGE & ASE

notwilight

Is he sending you these return messages every time gold has a bad day?

Then before he ships it gold goes up?

I try to avoid selling bullion priced items on ebay just for that reason. I, or another dealer, probably would have paid you what you got on ebay after fees anyway (unless bing injected 8% into the transaction).

I've had a few buyers try to return items when the perceived price had gone down. I tell them, "I guarantee my coins are as described and will accept returns if you aren't happy. However, I do not guarantee that the price won't go down."

I would tell him that the return time has passed but he has one more week. If it isn't in the mail by Tuesday, the return period is over. Otherwise, he may eventually send it back if gold dips below the price he paid.

--Jerry

nankraut

<< <i>Is he sending you these return messages every time gold has a bad day?

Then before he ships it gold goes up?

I try to avoid selling bullion priced items on ebay just for that reason. I, or another dealer, probably would have paid you what you got on ebay after fees anyway (unless bing injected 8% into the transaction).

I've had a few buyers try to return items when the perceived price had gone down. I tell them, "I guarantee my coins are as described and will accept returns if you aren't happy. However, I do not guarantee that the price won't go down."

I would tell him that the return time has passed but he has one more week. If it isn't in the mail by Tuesday, the return period is over. Otherwise, he may eventually send it back if gold dips below the price he paid.

--Jerry >>



I agree with Jerry's comments/recommendations

braddick

Sounds like an eBay'er who loves to gamble with other peoples money.

Colorfulcoins

After 30 days, I'd say beware, after 90 days I'd say avoid like the the plague.....I vote deadline - give him 7 days or no return (and only do that because its worthwhile to you). 90 days is blatant abuse. Oh, and change your return plocy to state 7 days.

greghansen

I agree with the 'give him a deadline' crowd. Then I'd block him. If it were a return for a legitimate reason, it would have been done by now. You've went way, WAY above and beyond the call of duty IMO.