Tell me you thoughts
soty27
Posts: 1,956
Okay so here we go.
Lets say you buy a coin via online with no so great of photos. You talk to the dealer via the phone and ask some questions regarding the coin, Hows the luster blah blah. You decide to purchase the coin based on the photo and what the dealer said on the phone. You get the coin a few days later and instantly you are not impressed with the coin. You decide to post the coin around and see what others think as a second opinion is never a bad thing. All in all you are just not to impressed with the coin. You send the dealer a message stating you are not to impressed with the coin. You did buy the coin at a decent price but just felt it should have been a bit better. After sending the dealer the message well within the return policy from the purchase date of the coin, what type of a response would you hope to get from the dealer? Or what would you expect as a reply to your email?
Lets say you buy a coin via online with no so great of photos. You talk to the dealer via the phone and ask some questions regarding the coin, Hows the luster blah blah. You decide to purchase the coin based on the photo and what the dealer said on the phone. You get the coin a few days later and instantly you are not impressed with the coin. You decide to post the coin around and see what others think as a second opinion is never a bad thing. All in all you are just not to impressed with the coin. You send the dealer a message stating you are not to impressed with the coin. You did buy the coin at a decent price but just felt it should have been a bit better. After sending the dealer the message well within the return policy from the purchase date of the coin, what type of a response would you hope to get from the dealer? Or what would you expect as a reply to your email?
0
Comments
BTW, unless your original or follow up emails are nasty and belligerent or accusatory, I would expect ANY online dealer to fully accept returns.
The name is LEE!
<< <i>Okay so here we go.
Lets say you buy a coin via online with no so great of photos. You talk to the dealer via the phone and ask some questions regarding the coin, Hows the luster blah blah. You decide to purchase the coin based on the photo and what the dealer said on the phone. You get the coin a few days later and instantly you are not impressed with the coin. You decide to post the coin around and see what others think as a second opinion is never a bad thing. All in all you are just not to impressed with the coin. You send the dealer a message stating you are not to impressed with the coin. You did buy the coin at a decent price but just felt it should have been a bit better. After sending the dealer the message well within the return policy from the purchase date of the coin, what type of a response would you hope to get from the dealer? Or what would you expect as a reply to your email? >>
First off, unless you have permission from the seller, I consider it bad form to post a photo of it publically asking for comments before you have consummated the deal.
That said, I would expect the dealer to accept the return, provided you didn't insult him in your e-mail. For instance, I wouldn't use the words "I wasn't impressed", but rather something like "it's not for me". Never give a reason for a return, unless you have a good enough relationship with the dealer for them to want it, IMO -- as some people just don't take things like that well.
Respectfully...Mike
<< <i> You get the coin a few days later and instantly you are not impressed with the coin. You decide to post the coin around and see what others think as a second opinion is never a bad thing. All in all you are just not to impressed with the coin. >>
If someone decided to post a coin around that they bought from you and see what others think and they bad mouth the coin would you want to take it back?
Not saying its wrong but I have seen threads on some boards affect the future salability of a coin, atleast the coin was for sale for quirte a while after even when the price kept dropping.
<< <i>
<< <i>Okay so here we go.
Lets say you buy a coin via online with no so great of photos. You talk to the dealer via the phone and ask some questions regarding the coin, Hows the luster blah blah. You decide to purchase the coin based on the photo and what the dealer said on the phone. You get the coin a few days later and instantly you are not impressed with the coin. You decide to post the coin around and see what others think as a second opinion is never a bad thing. All in all you are just not to impressed with the coin. You send the dealer a message stating you are not to impressed with the coin. You did buy the coin at a decent price but just felt it should have been a bit better. After sending the dealer the message well within the return policy from the purchase date of the coin, what type of a response would you hope to get from the dealer? Or what would you expect as a reply to your email? >>
First off, unless you have permission from the seller, I consider it bad form to post a photo of it publically asking for comments before you have consummated the deal.
That said, I would expect the dealer to accept the return, provided you didn't insult him in your e-mail. For instance, I wouldn't use the words "I wasn't impressed", but rather something like "it's not for me". Never give a reason for a return, unless you have a good enough relationship with the dealer for them to want it, IMO -- as some people just don't take things like that well.
Respectfully...Mike >>
The coin in question was already paid for up front. Had the coin not already been paid for I would have never posted it as I agree it would be bad form. Im just curious really as to what type of response you would hope for from a dealer after a very proffesional email stating the coin was not what you had hoped for.
I don't know why you would send an email stating "the coin was not what you had hoped for" unless you were trying to bargain with him. The proper email is "the coin is in the mail back to you, please send me a refund as soon as you receive it."
<< <i>"The coin in question was already paid for up front. Had the coin not already been paid for I would have never posted it as I agree it would be bad form. Im just curious really as to what type of response you would hope for from a dealer after a very proffesional email stating the coin was not what you had hoped for. "
I don't know why you would send an email stating "the coin was not what you had hoped for" unless you were trying to bargain with him. The proper email is "the coin is in the mail back to you, please send me a refund as soon as you receive it." >>
<< <i>For an "online" purchase I would expect a "send it back" reply to my email. I have had occasion to invoke that option in the past.
BTW, unless your original or follow up emails are nasty and belligerent or accusatory, I would expect ANY online dealer to fully accept returns. >>
Steve
In memory of the USAF Security Forces lost: A1C Elizabeth N. Jacobson, 9/28/05; SSgt Brian McElroy, 1/22/06; TSgt Jason Norton, 1/22/06; A1C Lee Chavis, 10/14/06; SSgt John Self, 5/14/07; A1C Jason Nathan, 6/23/07; SSgt Travis Griffin, 4/3/08; 1Lt Joseph Helton, 9/8/09; SrA Nicholas J. Alden, 3/3/2011. God Bless them and all those who have lost loved ones in this war. I will never forget their loss.
<< <i>If proper business decorum has been observed, I would expect the dealer to accept it back without dispute. Cheers, RickO >>
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
As for the dealer... if he's legit'; he'll just refund your money after you return the item. If not, out him and we can flame him from our living rooms.
<< <i>I'd get opinions from people prior to purchasing, in the future. This should save you shipping charges, at least.
As for the dealer... if he's legit'; he'll just refund your money after you return the item. If not, out him and we can flame him from our living rooms.
I did check around privately to get some opinions from a few people on the coin. I posted the coin to see how many others agreed with me about the coin, and just to check if maybe I was looking at the coin wrong
I sell several coins a month and I know what I would do if someone emailed me and stated " The coin was not what I had hoped for" I guess I was really just expecting the dealer to tell me to send the coin back if not 100% happy.
In honor of the memory of Cpl. Michael E. Thompson
<< <i>If it is within the return period and you did nothing to violate the return priviledge then I would expect a full refund as per the original agreement. Having stated that, I will add that I think it is generally poor form to volunteer any opinion on the coin other than that it does not fit your needs or collection at this time unless the seller asks for that opinion. Additionally, I agree that it is not good etiquette to "buy" the coin and then share public images of it on the web with a request for outside opinions if you are not certain you will keep the coin regardless of opinions obtained. I write this because the coin may now have a stigma associated with it in the eyes of those who have seen it listed on the boards and who then see it on the dealer's website and also because you haven't really bought the coin yet if you are still within the return period and are not certain you will keep the coin. >>
I agree with Tom and Mike. It is poor form for you to show the coin around the internet, allow it to be a pinata for the forum, and return it to the dealer. If I were the dealer, I would not sell a coin to you again--not because you returned it, but because you reduced its saleability prior to returning it.
> The proper email is "the coin is in the mail back to you, please send me a refund as soon as you receive it."
Yes, it's that simple. I wouldn't publish the pic unless I decided to keep it. I've never needed other opinions to tell me whether or not I like a coin, which is the ultimate bottom line as to whether or not a coin goes into the collection.
<< <i>You get the coin a few days later and instantly you are not impressed with the coin. You decide to post the coin around and see what others think as a second opinion is never a bad thing. >>
Suppose everybody said "What a great coin! I wish I had it in my collection!" Would that have made you more impressed with the coin- enough to want to keep it?
I also agree with Steve.
I will share a similar situation to make my point. I bought a coin from a BST member, I was happy with the coin and the price. When I had it in hand and had excepted it I searched BST and found this comment from the seller
<< <i>it appears it got a grade bump for the color, doesnt appear to be a 58 to me. >>
I at first got that feeling " Damn" But I had already had the coin and accepted it. Based on what I read I would not have bought that coin if I read the post 1st.
Still it is really nice in hand. Pictures online were really nowhere near what the coin looked like and as we all know toners are hard to get accurate pictures.
So 18 moths later I was submitting some coins to CAC and decided I wanted to see if what had become one of my favorite coins over time was really a properly graded AU58 for what I had paid a premium. It received a geen CAC.
We all have are own opininions, that does not mean they are wrong but it does not mean they are right either, they are just opinions. Even the CAC sticker is just an opinion.
I almost missed out on a coin I really enjoye because it was posted publicly and this time it was the seller who was of the opinion his recent purchase was not as graded. I oftern wonder if that thread by the seller some months before detered others who may have seen it before while the coin was up for sale.
I have ommited the members name to protect the innocent. He did nothing wrong , I still would buy from him in a heartbeat. But it shows how a coin posted publicly can be preceived of differently then what it really is. Just thought I would share.
In the past when the coin is a real dog some sellers do not want them back and may offer an additional "discount". Sometimes the additional discount may be acceptable for one reason or another. The majority of the time its a straight out return.
<< <i>
<< <i>If it is within the return period and you did nothing to violate the return priviledge then I would expect a full refund as per the original agreement. Having stated that, I will add that I think it is generally poor form to volunteer any opinion on the coin other than that it does not fit your needs or collection at this time unless the seller asks for that opinion. Additionally, I agree that it is not good etiquette to "buy" the coin and then share public images of it on the web with a request for outside opinions if you are not certain you will keep the coin regardless of opinions obtained. I write this because the coin may now have a stigma associated with it in the eyes of those who have seen it listed on the boards and who then see it on the dealer's website and also because you haven't really bought the coin yet if you are still within the return period and are not certain you will keep the coin. >>
I agree with Tom and Mike. It is poor form for you to show the coin around the internet, allow it to be a pinata for the forum, and return it to the dealer. If I were the dealer, I would not sell a coin to you again--not because you returned it, but because you reduced its saleability prior to returning it. >>
RYK
I would have to agree with your opinion based on the facts that you knew at the time however. I never sent the coin back nor did I ever ask to send the coin back. Once I purchase a coin and post a photo I would NEVER send the coin back or ask for a refund or any type of discount. This was my first purchase through this dealer. My email to the dealer was simply to inform him of my taste in coins and give the dealer something to compare to in any future dealings. I have no doubt that the dealer would have accepted a return if that was my motive. Like I said that was not my motive but simply to give the dealer some insight on my particular taste in coins.
I asked the question in this thread to compare what others would expect from a dealer. I sold a coin 3 weeks ago and recieved an email stating the buyer liked the coin but the coin did not have as much luster as he would have hoped for. I offered a return on the coin as always. The buyer kept the coin and I gave him a 10% discount on any future purchases. The buyer then purchased several more coins from me and used his 10% discount and was 100% happy. I asked the question simply to see if maybe I was to much of a push over.
In that case, since you own the coin, you are certainly free to post photos and get opinions.
RYK