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Combined shipping costs extra.

LikesLincolnLikesLincoln Posts: 192
in U.S. Coin Forum
I won two lots from coinsplusinc:
270327432360
370026189173

Both items list the shipping as: $4.88 (insurance included)

So after both items completed, I sent a request for the seller to give me a total for both items hoping to get at least a break on the shipping. I get an invoice that has the total for shipping both items and the shipping was now $6.36 + $3.40 for insurance (required). That means the total for shipping is now $10.06 when if I had paid seperatedly it would only be $9.66.

I emailed the seller asking them why and they told me they have a $0.50 "convenince fee" for combined orders!

Has anyone ever heard of such a thing?! So I emailed her back and told her in that case I want to pay for them seperately and I want to receive two seperate packages with two seperate tracking numbers. That was noon yesterday and they havent replied.

What should I do?

Comments

  • derrybderryb Posts: 37,384 ✭✭✭✭✭
    You did good.
    Now the seller gets to find out what convenience really means!

    Capital investment depends on confidence. - Martin Armstrong

  • BochimanBochiman Posts: 25,554 ✭✭✭✭✭
    Obviously a seller without knowledge of what "customer service" or "common sense" really means.

    I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment

  • tahoe98tahoe98 Posts: 11,388 ✭✭✭


    << <i>Obviously a seller without knowledge of what "customer service" or "common sense" really means. >>




    .............image
    "government is not reason, it is not eloquence-it is a force! like fire, it is a dangerous servant and a fearful master; never for a moment should it be left to irresponsible action." George Washington
  • LikesLincolnLikesLincoln Posts: 192
    Do a toolhaus.org search on them and you really see it. If they dont send me a new invoice I guess I wont pay and if they try to give me an unpaid item strike I will appeal it for "seller changed terms". Very annoying.
  • LindeDadLindeDad Posts: 18,766 ✭✭✭✭✭
    Just uncombine them in PayPal then nuke them for over charging for shipping.
    Just went threw a simialer thing on some mint sets I ordered. Bid $1.75 shipping of $4.00 per set then the sets were all cramed into a tooo small envelope and shipped together.image
    One star for shipping costs and one star for communication really helps those Power Screwers get the eBay discounts.image
    image
    My Current project....https://www.pcgs.com/setregistry/mysetregistry/album/160794
  • LikesLincolnLikesLincoln Posts: 192
    If I have to pay double for shipping that is already way to high to begin with, I want to make sure they are going to send them seperately so that they have to pay twice. You cant hurt them because they do so much business. They already have 4.7's for shipping time and charges. If they get below that then they get zero power seller discount so I will definately leave them low scores. But, I doubt it will have any effect. Its really just the principle. I hate that I even have to do business with them now. I bet its going to turn out badly.
  • mrpotatoheaddmrpotatoheadd Posts: 7,576 ✭✭✭


    << <i>Do a toolhaus.org search on them and you really see it. >>

    You shouldn't get charged extra for combining two shipments, but with all due respect, don't you think the time to check out a seller is before you bid?
  • adamlaneusadamlaneus Posts: 6,969 ✭✭✭


    << <i>IF YOU ARE AN ANGRY OR VERY HIGH MAINTAINANCE PERSON,
    PLEASE DO NOT BUY FROM US. >>



    Are you getting angry? Is that maintainance you are requesting? image



    << <i>Save on shipping. This seller offers shipping discounts on combined purchases. >>



    Besides a one-star rating in the DSRs...
    Personally, i'd also give them a neutral rating with a complaint about unreasonable shipping charges. A discount means a discount. A shipping discount does not mean additional charges.

    Repulsive auction text complete with feedback extortion. Not that sellers can do that anymore.


    I do not deal with sellers that run auctions like this.

    This is a "blame the rest of the world, for the problem is not with me" problem seller.

  • LikesLincolnLikesLincoln Posts: 192
    I didnt even see the combined discount part. Probably because they have like 20 paragraphs of crap you have to sift through to find it.

    Thanks, that makes the "seller changed terms" even easier to win in a dispute.
  • RussRuss Posts: 48,514 ✭✭✭
    That's some serious gouging. For two nickels with a total value of less than $60, a combined shipping charge of $3.95 would be more than adequate.

    Russ, NCNE
    eBay consignment sales | | Collectibles from Resco CCC
  • ksteelheaderksteelheader Posts: 11,777 ✭
    My "convenince fee" would be to return the coins and then do a double neg.
  • cinman14cinman14 Posts: 2,489 ✭
    Just pay seperate when closing the sale. They will pay more fee's and have to provide 2 seperate
    tracking numbers to paypal. I would send them a nice little email...

    I have paid for these auctions seperate. Please make sure you include 2 seperate tracking numbers.
    I would hate for these 2 auctions to get mixed up or lost in the mail. As you are aware PayPal requires
    you to ship these items a certain way to protect you in case of a lost package.

    I have paid seperate to protect myself against any hassles on my end. Disregard the previous
    message concerning combined shipping. I have realized this would not be in my best interest on
    these two auctions....

    image
  • BarryBarry Posts: 10,100 ✭✭✭
    I like this part of their small print, about feedback:

    If you want a positive, leave a positive. Our system will respond in like kind.

    We have never left a negative for someone who left us a positive. We want to make friends and customers across the globe. Life is too short for anything else. Over 10000 positive feedbacks testify to the fact that we do try to be fair and reasonable.

    Besides being outdated, doesn't this violate EBay's feedback extortion policy?
  • ksteelheaderksteelheader Posts: 11,777 ✭


    << <i>I won two lots from coinsplusinc:
    270327432360
    370026189173

    Both items list the shipping as: $4.88 (insurance included)

    So after both items completed, I sent a request for the seller to give me a total for both items hoping to get at least a break on the shipping. I get an invoice that has the total for shipping both items and the shipping was now $6.36 + $3.40 for insurance (required). That means the total for shipping is now $10.06 when if I had paid seperatedly it would only be $9.66.

    I emailed the seller asking them why and they told me they have a $0.50 "convenince fee" for combined orders!

    Has anyone ever heard of such a thing?! So I emailed her back and told her in that case I want to pay for them seperately and I want to receive two seperate packages with two seperate tracking numbers. That was noon yesterday and they havent replied.

    What should I do? >>




    At the bottom of the auction page it states: Insurance..Included in S&H
  • BlindedByEgoBlindedByEgo Posts: 10,754 ✭✭✭✭✭
    Toolhaus reads like yet another crap eBay seller who attempts to justify bad behaviour in feedback.

    Obvious retaliator through feedback in the past... Funny thing is, his auction verbiage (endless) has buried in it a pretty obvious statement of planned feedback retaliation.

    If I were the OP I would neg him in a nanosecond, as well as leave him minimum DSR's.

    Check out my current listings: https://ebay.com/sch/khunt/m.html?_ipg=200&_sop=12&_rdc=1

  • mrpotatoheaddmrpotatoheadd Posts: 7,576 ✭✭✭


    << <i>I get an invoice that has the total for shipping both items and the shipping was now $6.36 + $3.40 for insurance (required). That means the total for shipping is now $10.06 when if I had paid seperatedly it would only be $9.66. >>

    Shipping for one of the items you listed was $5.33 and $4.88 for the other. Combined, that's $10.21, insurance included. It looks like you were offered a 15 cent reduction on shipping.
  • LikesLincolnLikesLincoln Posts: 192
    Thats strange. Could that number have been changed after the auction closed? I checked it beforehand. And that also wouldnt make any sense about the $0.50 convenience fee they told me was added in the email response.

  • cmerlo1cmerlo1 Posts: 7,932 ✭✭✭✭✭
    Any time I have to scroll thru several screens' worth of 'seller policy' crap in a listing, I hit the back button and move on to the next item.
    You Suck! Awarded 6/2008- 1901-O Micro O Morgan, 8/2008- 1878 VAM-123 Morgan, 9/2022 1888-O VAM-1B3 H8 Morgan | Senior Regional Representative- ANACS Coin Grading. Posted opinions on coins are my own, and are not an official ANACS opinion.
  • mrpotatoheaddmrpotatoheadd Posts: 7,576 ✭✭✭


    << <i>Thats strange. Could that number have been changed after the auction closed? >>

    Who knows? It's eBay- anything's possible. image
  • rbfrbf Posts: 452 ✭✭
    From the 1913-D listing:

    "IF YOU ARE A HOT-HEAD OR THINK THAT RULES SOMEHOW DO NOT APPLY TO YOU OR ARE DESIGNED TO BENT OR BROKEN, PLEASE DO NOT BUY FROM US"

    I can't stand it when sellers write stuff like this... to me it's repulsive that a seller would even THINK of addressing his potential customers in such a rude, belittling manner. It's' disgusting!

    I would just avoid this seller altogether. No reason to be doing business with a jerk like this.
  • barbershopperbarbershopper Posts: 1,201
    That really, really sucks!!
    Do they show the "convenience fee" in the listing?
    If not, I'd think you have no obligation to pay it.
    Regardless, it's one of the craziest rip-offs I ever heard.
    If I sell multiple coins, I ship them with additional purchases FREE.
    I hope you can find some way to hurt them; Bad.
    JT
    It is health that is real wealth, not pieces of gold and silver. Gandhi.

    I collect all 20th century series except gold including those series that ended there.

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