Is the improved Paypal seller's protection something that I should be excited about?

Longacre

I got the following email from Paypal. This seems like good news, but I don't sell too much on Ebay, so I am not sure if it is something that I should get excited about. Does anyone think this is a significant change for the better?

Here is the email:

PayPal improves protection for eBay sellers

Hello [Longacre],

We've made some fantastic improvements to our Seller Protection policy on eBay and wanted to share the good news. It's now easier than ever to be covered against item-not-received and item-significantly-not-as described claims, chargebacks, and reversals. Additional highlights include:


• No annual coverage limit - Every eligible claim is covered at no additional cost to you.

• International sales coverage - Go ahead, sell worldwide. Seller Protection extends to purchases made by buyers in 190 countries.

• Ship to unconfirmed addresses for eBay sales - Now you can ship to any address and eligible sales are covered.

There's nothing you need to do. These improvements apply to all eBay sellers in the U.S. and are effective immediately. For details, see our complete terms and conditions or click the button below.

OPA

I would hope so...as long as you print out your shipping label via PayPal after you get the "ok to mail" & abide by their policies ... you should be ok. ( Delivery or Signature confirmation .. depending on final value)

rgCoinGuy

I got that email yesterday, and deleted it, something about it looked like a phishing scam to me, has anyone confirmed if these really are new policies?

Barndog

<< <i>I got that email yesterday, and deleted it, something about it looked like a phishing scam to me, has anyone confirmed if these really are new policies? >>



you can read about it on ebay

RYK

It's not something that drove me into a frothy frenzy.

ColonialCoinUnion

<< <i>It's not something that drove me into a frothy frenzy. >>



You're getting old, Robert.

rgCoinGuy

<< <i>

<< <i>I got that email yesterday, and deleted it, something about it looked like a phishing scam to me, has anyone confirmed if these really are new policies? >>



you can read about it on ebay >>



Thanks, I just dug into the paypal terms and it does look like effective today there were some changes also.

11. Protection For Sellers.


The following terms are effective for transactions made on or after 10/31/08. To view the protection terms and conditions for transactions made prior to 10/31/08 see Exhibit “A” to section 11 below.

11.1 What is PayPal seller protection?

Protection for Claims, Chargebacks, or Reversals based on the following reasons:

Unauthorized Payment


Item Not Received


Seller protection is available for transactions with buyers everywhere PayPal is accepted. Seller protection does not provide protection for Significantly Not as Described (SNAD) Claims, Chargebacks, or Reversals or for items that you deliver in person.

11.2 How much protection is provided by PayPal seller protection?

PayPal will protect you for the full amount of the eligible Claim, Chargeback, or Reversal and waive the Chargeback Fee, if applicable. There is no annual limit on protection.

11.3 What happens when a buyer files a Claim, Chargeback, or Reversal?

PayPal will place a temporary hold on the funds in your account to cover the full amount of the Claim, Chargeback, or Reversal. If PayPal determines that the payment is covered by seller protection, we will release the hold and restore your access to the funds.

If the payment is not eligible for seller protection, PayPal will remove the funds from your account and return the payment to the buyer. In addition, you will be responsible for PayPal’s Chargeback Fee, if applicable.

11.4 What are the eligibility requirements for PayPal seller protection?

You must meet all of these requirements to be covered:

Ship the item to the shipping address on the “Transaction Details” page.


You may access the “Transactions Details” page by logging into your PayPal Account, selecting “History” and then selecting “Details” for the transaction.


Follow the shipping requirements described below.


Respond to PayPal’s requests for documentation and other information in a timely manner.


The transaction must be marked eligible or partially eligible for seller protection on the “Transaction Details” page.


If it is marked eligible, protection for both Unauthorized Payments and Item Not Received will apply. If it is marked partially eligible, protection for only Item Not Received will apply.


Items sold on eBay will be marked eligible even if the shipping address is marked unconfirmed. Generally, items sold on websites other than eBay will be marked eligible if the shipping address is marked confirmed and partially eligible if the shipping address is marked unconfirmed.


The item must be a physical, tangible good that can be shipped.


Your primary residence, as listed in your PayPal Account, must be in the United States.

19Lyds

I got the email and started wondering if perhaps I should have read the user agreement a bit closer. Specifically:

" No annual coverage limit - Every eligible claim is covered at no additional cost to you. "

Is this implying that there HAD been an annual coverage limit? Meaning, once you surpassed a certain amount additional coverage would cost you money?

commoncents123

Lets not forget that all the seller protection mumbo jumbo Paypal promotes means nothing if someone reverses a credit card charge.

dbldie55

In at least one of the posts about this yesterday, users said this change was good. Of course, these are people who actively use Ebay to sell. For people who do not sell or sell very little, not sure how you would be excited given it was not even targeted towards you.

OPA

<< <i>Lets not forget that all the seller protection mumbo jumbo Paypal promotes means nothing if someone reverses a credit card charge. >>



Maybe I'm misinterpeting the following, but it appears you are indeed covered...????



11.1 What is PayPal seller protection?

Protection for Claims, Chargebacks, or Reversals based on the following reasons:

Unauthorized Payment


Item Not Received


Seller protection is available for transactions with buyers everywhere PayPal is accepted. Seller protection does not provide protection for Significantly Not as Described (SNAD) Claims, Chargebacks, or Reversals or for items that you deliver in person.

11.2 How much protection is provided by PayPal seller protection?

PayPal will protect you for the full amount of the eligible Claim, Chargeback, or Reversal and waive the Chargeback Fee, if applicable. There is no annual limit on protection

ebaytrader

Fact is that their employees apply their policies as they understand them. They always seem to understand them in PayPal's favor.
Good luck.