Ebay/PayPal FRUSTRATION!!
Raufus
Posts: 6,922 ✭✭✭✭✭
Folks-
I'm sure that this had been discussed in another thread, but I could not find it.
I just sold two Jeff. 1st Spouse golds on Ebay. I went to transfer the $ from my PayPal acct. to my checking account only to find that the funds are "on hold" until either I supply PayPal w/a tracking # or the buyer leaves me + feedback or 21 days elapses without a claim. WHAT the heck??? When did this start?
I've been an Ebay member since '01 and have 100% + feedback. I'm an occasional seller, but when I do it's usually in the thousands, as are my purchases.
So, just to be sure that I have this straight: Ebay seller fees go up, you can't neg. a buyer no matter what, and now PayPal holds your $ without paying you any interest until you send them the tracking number, or the buyer leaves feedback (which they sometimes don't) ????
I called Ebay and relayed my displeasure to the unfortunate agent with whom I spoke. I asked him whether PayPal will be paying me interest on my funds. He said "no, PayPal is not a bank. They are just trying to protect themselves now that they cover larger amounts than in the past." WHAT A DEAL FOR PAYPAL! They get to hold tens of millions of $'s from thousands of sellers INTEREST FREE!! Wish that I could do that. I'm sure that when one finances a purchase with them it's interest free. Right?
I note that Meg Whittman had the sense to get out while the getting was good. Is it any wonder that Ebay is firing people and loosing customers???
Between Ebay and PayPal they take 10% of your $ and then hold what's left. To heck with them!
Arrrrrgh!
I'm sure that this had been discussed in another thread, but I could not find it.
I just sold two Jeff. 1st Spouse golds on Ebay. I went to transfer the $ from my PayPal acct. to my checking account only to find that the funds are "on hold" until either I supply PayPal w/a tracking # or the buyer leaves me + feedback or 21 days elapses without a claim. WHAT the heck??? When did this start?
I've been an Ebay member since '01 and have 100% + feedback. I'm an occasional seller, but when I do it's usually in the thousands, as are my purchases.
So, just to be sure that I have this straight: Ebay seller fees go up, you can't neg. a buyer no matter what, and now PayPal holds your $ without paying you any interest until you send them the tracking number, or the buyer leaves feedback (which they sometimes don't) ????
I called Ebay and relayed my displeasure to the unfortunate agent with whom I spoke. I asked him whether PayPal will be paying me interest on my funds. He said "no, PayPal is not a bank. They are just trying to protect themselves now that they cover larger amounts than in the past." WHAT A DEAL FOR PAYPAL! They get to hold tens of millions of $'s from thousands of sellers INTEREST FREE!! Wish that I could do that. I'm sure that when one finances a purchase with them it's interest free. Right?
I note that Meg Whittman had the sense to get out while the getting was good. Is it any wonder that Ebay is firing people and loosing customers???
Between Ebay and PayPal they take 10% of your $ and then hold what's left. To heck with them!
Arrrrrgh!
Land of the Free because of the Brave!
0
Comments
The sad reality is that eBayPal is a monopoly and they get to set the rules.
In this case, I'd say your best remedy is to send them the tracking info. If
you sent the package w/o tracking, I guess the question is why?
One of the real advantages of PayPal, which helped make the fee more palatable, was the instant cash. Now that's gone and the Ebay seller fees are higher! What a great deal.
<< <i>The sad reality is that eBayPal is a monopoly and they get to set the rules.
In this case, I'd say your best remedy is to send them the tracking info. If
you sent the package w/o tracking, I guess the question is why? >>
<< <i>I just sold two Jeff. 1st Spouse golds on Ebay. I went to transfer the $ from my PayPal acct. to my checking account only to find that the funds are "on hold" until either I supply PayPal w/a tracking # or the buyer leaves me + feedback or 21 days elapses without a claim. WHAT the heck??? When did this start? >>
Interesting ... I've never had that issue prop up on me. What type of PayPal account do you have? Premier or REgular? It could also be a problem with the buyer... Is your PayPal status verified? To many variables in your scenario to make an educated assumption.
Keep a cool head. They thrive on creating garbage problems of this kind.
<< <i>This is exactly why I avoid PP. I had a similar experience in '06 and wrote them off.
Keep a cool head. They thrive on creating garbage problems of this kind. >>
Most of your mentioned "garbage" problems can be avoided by familiarizing oneself with PayPal's guidelines. A lot of sellers have no clue as to what is required for a successful, beginning to end, PayPal transaction.
<< <i>
<< <i>I just sold two Jeff. 1st Spouse golds on Ebay. I went to transfer the $ from my PayPal acct. to my checking account only to find that the funds are "on hold" until either I supply PayPal w/a tracking # or the buyer leaves me + feedback or 21 days elapses without a claim. WHAT the heck??? When did this start? >>
Interesting ... I've never had that issue prop up on me. What type of PayPal account do you have? Premier or REgular? It could also be a problem with the buyer... Is your PayPal status verified? To many variables in your scenario to make an educated assumption. >>
Premier.
Per Ebay, this is now the standard practice. Not all sellers are subjected to it. There is an algorythm that determines who is subjected. The rep. said that the formula is "complicated" but I assume that sellers with long histories w/o problems are exempt. I have sold around 20-30 items, many in the thousand + dollar range, with 100 % + feedback since I started w/Ebay in '01. I'm sure that in time, with more sales, I would eventually be exempt.
I don't know when this started. At minimum they should pay interest on your money. Just another hassle to get paid, when you're already paying 10% between Ebay and PayPal.
<< <i>What was the total sale? I was just paid $1100 and was able to move the funds right away. >>
Around $1100. I meant to ask the Ebay rep. how the $ amount figured into this, but I forgot to ask.
selling 25.00 widgets to 300.00 gadgets.
These 2 coins you recently sold may have thrown up a red flag to them.
Provide the tracking and you get your money within 48 hrs I believe.
Steve
<< <i>
<< <i>This is exactly why I avoid PP. I had a similar experience in '06 and wrote them off.
Keep a cool head. They thrive on creating garbage problems of this kind. >>
Most of your mentioned "garbage" problems can be avoided by familiarizing oneself with PayPal's guidelines. A lot of sellers have no clue as to what is required for a successful, beginning to end, PayPal transaction. >>
I ship same day the funds are cleared, and have a steller 100% pos. feedback from all buyers. I have never had any kind of problem as a seller (or as a buyer that was my fault). This was a pretty straight forward transaction.
<<<He said "no, PayPal is not a bank.>>>
They pay me 2.04% interest on my money in my PayPal account and issue debit cards & credit cards, that makes them a bank on my book!!
<<<He said "no, PayPal is not a bank.>>>
But they hold the $$$ until the deal is completd and the buyer happy; that makes them an escow company in my book too!!
When I mail something, I mail it the way *I want to* and when I want $$ from my account I want to get it when *I want it.*
It sucks, but when using eBay & PP you must play by *their rules.* It's for our own good because we are retarded, irresponsibile and don't know how to protect ourselves as buyers & sellers on the internet.
Maybe you need to upgrade to Prem account or Money Market so you can get paid interest while you funds are *on hold.*
<< <i>This is exactly why I avoid PP. I had a similar experience in '06 and wrote them off.
Keep a cool head. They thrive on creating garbage problems of this kind. >>
Now that it's mandatory, how can we avoid it? On Sunday we had 3 different auctions end where the buyers chose to send us checks or money orders. Will there be a way we can legitimately accept those payments, or will we lose customers who don't want to use PayPal? Unless they're eChecks, we've always preferred mail payments to avoid more fees.
Robert
<< <i>My ebay/paypal rant, I recently purchased an item that was not as advertised as it was damaged. I wrote to the seller and nicely asked for a refund. He ignorged me. After ten days I filed a paypal dispute. The next day the seller said he would refund my money, which he did. It still cost me 9 dollars to ship the item back. After the refund was in my paypal account, I went to leave negative feedback to the seller and the feedback link was gone, I could not warn other buyers what had happen to me with this seller. I wrote to ebay asking them to put the feedback link back up so I could leave feedback to this powerseller. No response yet. I ended up losing 9 dollars and spending a lot of time and effort wrting, taking pictures and mailing the item back and I could not even leave feedback. Very frustrating affair. >>
I believe part of the new feedback policy is that "non-paying" bidders don't get to
leave feedback. Apparently getting a refund puts you into that category.
<< <i>
<< <i>My ebay/paypal rant, I recently purchased an item that was not as advertised as it was damaged. I wrote to the seller and nicely asked for a refund. He ignorged me. After ten days I filed a paypal dispute. The next day the seller said he would refund my money, which he did. It still cost me 9 dollars to ship the item back. After the refund was in my paypal account, I went to leave negative feedback to the seller and the feedback link was gone, I could not warn other buyers what had happen to me with this seller. I wrote to ebay asking them to put the feedback link back up so I could leave feedback to this powerseller. No response yet. I ended up losing 9 dollars and spending a lot of time and effort wrting, taking pictures and mailing the item back and I could not even leave feedback. Very frustrating affair. >>
I believe part of the new feedback policy is that "non-paying" bidders don't get to
leave feedback. Apparently getting a refund puts you into that category. >>
Well that kinda sucks!
The name is LEE!
You should have shipped the item back with a COD for $9.
Maybe I should write a "PayPal for Dummies" book?
Man, I think I'm onto something here.....
Dave
leave feedback. Apparently getting a refund puts you into that category."
/////////////////////////////////
NPBs can leave FB, if they respond to the NPB filing with a
"negative comment about the seller, the seller's product, or
the seller's service."
eg:
Response: "blahbalahablah" = no FB can be left.
Response: "The seller was rude and his S+H was too high" = FB can be left.
Steve
.I ship all the coins with PayPal shipping labels but I can't see how that would matter....
why doesn't google with their big $$$$ get into this?
I'm not sure why they don't get into this but I know ebay spends a lot of money with google ads to bring in customers. A few years ago those two had a short break up and ebay stopped all google advertising for a short time.
<< <i>I've been buying and selling for years using PayPal. Never had a single problem. What's with you guys?
Maybe I should write a "PayPal for Dummies" book?
Man, I think I'm onto something here.....
Dave >>
Consider yourself lucky.
There is a PayPal for Dummies book ISBN: 978-0-7645-8392-6
Sorry that the OP is having these issues. I'll pay closer attention to this when I post some auctions soon to try to avoid this.
<< <i>same happened to me, on a non-coin sale (piccolo). funds held hostage. i believe this only kicks in on sales > $100. either way, i'm taking a LOA from ebay, sell or buy.
why doesn't google with their big $$$$ get into this? >>
Are you kidding?
Sure, there is money to be had, but look at all the problems and complaints.....google likely has enough issues to deal with and they are spreading themselves thin, as is.
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
<< <i>why doesn't google with their big $$$$ get into this? >>
Maybe because they realize they'd have to institute similar measures to keep
their losses from fraud manageable? I think everybody who deals with PayPal
should read _The PayPal Wars_ by Eric Jackson to gain some insight into how
things got to be the way they are. I just finished the book, and it's a very
enlightening read.
<< <i>I've been buying and selling for years using PayPal. Never had a single problem. What's with you guys?
Maybe I should write a "PayPal for Dummies" book?
Man, I think I'm onto something here.....
Dave >>
You can start here
Paypal For Dummies
Would I sound impatient if I sent the buyer an e-mail asking for feedback?
<< <i>Per Ebay, this is now the standard practice. Not all sellers are subjected to it. There is an algorythm that determines who is subjected. >>
It is based on pre-determined criteria:
http://pages.ebay.com/sell/update08/rewardsfaq/index.html#27
Russ, NCNE
Would I sound impatient if I sent the buyer an e-mail asking for feedback?
<< <i>You can start here
Paypal For Dummies >>
That book appears to have been published in 2005. How relevant will it be in 2008?
I've always left positive feedback for buyers immediately after payment has been made BUT
recently have been forced to re-think this due to ebay's BS whereby sellers are left wide open
& defenseless.
If I can see that a buyer has a history of vindictiveness about him or her, I'll wait!
If a buyer has a history of leaving nice feedback, being confident in all aspects of any
given transaction, I leave feedback immediately, as usual.
Ebay does indeed seem to have some sort of strange "Death Wish"!
As for this - << I believe part of the new feedback policy is that "non-paying" bidders don't get to
leave feedback. Apparently getting a refund puts you into that category. >> - I'm not quite sure how
it works for everyone across the board BUT I recently made a VERY RARE return & was able to leave
feedback for the seller and he was able to leave feedback for me.
Whether it matters or not regarding feedback, the correct way to handle the return whereby the
seller was able to receive final value fee credit, was for him to open a NPB dispute (with my knowledge
& approval, beforehand) declaring that we both mutually agreed to forego the transaction.
I then had to respond to ebay and verify that we indeed had agreed to mutually forego the transaction.
He received his credits & I received no strike (as well I shouldn't for taking him up on his return policy).
After running through "the ebay way", all was settled. I received a refund, he his credits & both of us
were able to leave appropriate feedback for one another.
As for PayPal placing a hold on any funds from any transaction involving MY MONEY - that just has
NEVER HAPPENED but I suppose it could for any number of reasons involving a questionable buyer.
FWIW - Just my 2c worth!
Now I just use PayPal shipping labels.
Should I send my buyer an e-mail asking for feedback, or would this not be received well?
<< <i>My buyer has 100% feedback. I think PayPal is holding the funds because I didn't get delivery confirmation.
Now I just use PayPal shipping labels.
Should I send my buyer an e-mail asking for feedback, or would this not be received well? >>
IMO, this would be acceptable as long as you just explain the situation in a polite manner
to the buyer.
Now I just use PayPal shipping labels.
Should I send my buyer an e-mail asking for feedback, or would this not be received well? >>
Personally, I would simply write him ONCE, thanking him for his patronage & letting him/ her know
that you are always available for dialogue should there be any issues or "wants" and then -
just let it be! (JMHO - FWIW!)
The deal with my held funds per PayPal:
As of three months ago, to "protect buyers and sellers" (and to hold LOTS of $ interest free, oops that's my opinion, they didn't say that!), PayPal may put a hold on certain items. Apparently, if the item is eligible for having a hold placed, notice to this effect will be apparent when you select PayPal as a payment option when creating the listing (I didn't notice it).
In order to NOT have your items held you must meet ALL three of the following:
1) Ebay tenure of at least 6 months
2) Feedback # of 100 or >
3) No more than a 5% buyer dissatisfaction rating
In my case, my feedback number is 78. So, despite that I have 100% + feedback, and that most of my transactons have been in the $1000++ range, I had my item held.
So, given that it's hard to not be involved in Fleabay and ripoff PayPal if you like to buy and sell coins, I guess that I have to start ordering low priced, everyday stuff to get my FB # to the vaunted 100. Given how many buyers and sellers can't take 2 seconds to leave FB, who know how many transactions this wil take. Just ordered some DustBuster filters....
What will be the next payment hurdle that they'll think off????
Russ, NCNE
It was no hassle at all and neither of us are the worse for wear.
No ill feelings either.
I just didn't care for the coin and chose to return it ....
something I RARELY DO!
Rather than lose S/H in both directions, 99.9% of the time
I'll just keep a coin and either flip it or use it in some other fashion,
such as a YN Giveaway etc.
Which makes NO sense.
If there are no sellers, buyers are useless!
<< <i>eBay loves to screw their sellers >>
And THAT'S really the bottom line!
Here at eBay and PayPal, we're not happy until you're not happy.
<< <i>I love that sigline that's around here somewhere:
Here at eBay and PayPal, we're not happy until you're not happy. >>
That was #10 in my top ten favorite sig lines thread.
``https://ebay.us/m/KxolR5