A buyer to consider blocking
 of 4-17-04 004.jpg)
UtahCoin
Posts: 5,366 ✭✭✭✭✭
This buyer bought a PCGS coin from me and took 8 days to pay. The auction had great pictures and description. I sent repeated emails to him with no response. Finally after 7 days I filed a NPB with eBay and he then paid. I shipped the day he paid and he had it 2 days later. The S&H was $2 which included Del. Confirmation and Insurance. As thanks, he left me "1's" all the way across on my DSR.
His name is zackh846
His name is zackh846
I used to be somebody, now I'm just a coin collector.
Recipient of the coveted "You Suck" award, April 2009 for cherrypicking a 1833 CBHD LM-5, and April 2022 for a 1835 LM-12, and again in Aug 2012 for picking off a 1952 FS-902.
Recipient of the coveted "You Suck" award, April 2009 for cherrypicking a 1833 CBHD LM-5, and April 2022 for a 1835 LM-12, and again in Aug 2012 for picking off a 1952 FS-902.
0
Comments
blocked
GrandAm
<< <i>How do you know what numbers he left you?
GrandAm
Well, when you go from 5.0's and 4.9's to 4.7's, it's easy to figure when you know the number of items you've sold
Recipient of the coveted "You Suck" award, April 2009 for cherrypicking a 1833 CBHD LM-5, and April 2022 for a 1835 LM-12, and again in Aug 2012 for picking off a 1952 FS-902.
<< <i>Sorry, but I disagree with you. Yes, it's nice to be paid quickly, but occasionally it takes a bit longer. I usually don't send the first follow-up email until 10+ days have passed, and I wouldn't initiate a NPB for a few days after that. Depending on the tone of your emails, he may have been miffed by your demands. Unless the customer's really, really wrong, the customer's always right. And when he is really, really wrong, he's probably still right then, too. >>
<< <i> I sent repeated emails to him with no response. >>
Like others have said, I wonder what the tone of these e-mails were. While I would be annoyed if a buyer took 8 days to pay, if the e-mails were offensive you were probably just asking for all 1's. Either way, still sucks, sorry to hear it.
It's unfortunate the attitude of punishing a seller for a (possible) indiscretion contained within an email requesting payment be not only condoned but encouraged as a barometer of overall performance.
peacockcoins
instantly, some folks take a more relaxed attitude.
What is the rush, 5 days, 7 days, 10 days, its only time.
Camelot
<< <i>Sorry, but I disagree with you. Yes, it's nice to be paid quickly, but occasionally it takes a bit longer. I usually don't send the first follow-up email until 10+ days have passed, and I wouldn't initiate a NPB for a few days after that. Depending on the tone of your emails, he may have been miffed by your demands. Unless the customer's really, really wrong, the customer's always right. And when he is really, really wrong, he's probably still right then, too. >>
<< <i>Why would the tone of his emails to the bidder earn him a poor rating? The quality of the coin and the speed of the shipping coupled with the postage charged was to be rated via the stars.
It's unfortunate the attitude of punishing a seller for a (possible) indiscretion contained within an email requesting payment be not only condoned but encouraged as a barometer of overall performance. >>
One of the DSRs is communication. I don't e-mail looking for payment until after 2 weeks, and then it is a very friendly reminder. I don't file until after one month.
I admit all 1s is not fair, but I think if a bidder is annoyed at your communication style they tend to retaliate accross the board.
merse
Worry is the interest you pay on a debt you may not owe.
"Paper money eventually returns to its intrinsic value---zero."----Voltaire
"Everything you say should be true, but not everything true should be said."----Voltaire
<< <i>...I sent repeated emails to him with no response. Finally after 7 days I filed a NPB with eBay and he then paid... >>
While the low feedback ratings were likely not warranted & I agree buyers should pay promptly, "Repeated emails" within 7 days of the auction closing might have been a bit excessive. JMO. -Preussen
<< <i>
<< <i>How do you know what numbers he left you?
GrandAm
Well, when you go from 5.0's and 4.9's to 4.7's, it's easy to figure when you know the number of items you've sold >>
I'm not sure I understand this. I'm looking at the OP's eBay ID, which I believe to be dmiller1414. Correct me if I'm mistaken. On the DSR's, I see 4.9, 5.0, 4.9, 4.9. Not to be critical of the OP though. The OP is a great seller and I've dealt with him in the past. Just wanted to make sure we have our facts straight.
Feedback left for the buyer: SELLERS BEWARE! HAD 2 FILE NPB. FINALLY PAYS AND LEAVES 1's ON DSR's BLOCK HIM
A bit harsh from a volume seller, normally you guys are more patient on payments.
<< <i>Why would the tone of his emails to the bidder earn him a poor rating? The quality of the coin and the speed of the shipping coupled with the postage charged was to be rated via the stars.
It's unfortunate the attitude of punishing a seller for a (possible) indiscretion contained within an email requesting payment be not only condoned but encouraged as a barometer of overall performance. >>
Let's not fool ourselves. The DSRs are in large part a happiness meter to go along with feedback. Here are the situations for DSRs, as I see them:
No problems, smooth transaction, nothing ridiculous: 5* for everything
Same as above, but one thing just seemed slightly off... 5* for everything else and a knock on one rating
Buyer had some problem with the transaction--pertaining to any part of it: 1* down the board
Seller's only really get hit if there's something that really bothers a buyer. Again, that's what being calm and collected is all about. After about 10 days (or later, depending on when I notice), I'll send something like this:
"Hi,
I have not yet received payment for this item. Could you please let me know the status of your payment?
Thanks,"
No accusations, just a pleasant reminder. Typically it's met with a payment very soon after. Occasionally I have to send an NPB a week or two later to get the ball rolling.
This situation is not dissimilar to the one a few weeks ago where a curt reply earned a board member a negative. Was the seller really out of line? Maybe not, but when being friendly counts, your buyers should be able to count on you to be friendly. It's the same reason that I politely respond to buyers asking me when I sent something that hasn't shown up (overseas) for weeks... even though I emailed them the day it went out.
Jeremy
<< <i>This buyer bought a PCGS coin from me and took 8 days to pay. The auction had great pictures and description. I sent repeated emails to him with no response. Finally after 7 days I filed a NPB with eBay and he then paid. I shipped the day he paid and he had it 2 days later. The S&H was $2 which included Del. Confirmation and Insurance. As thanks, he left me "1's" all the way across on my DSR.
His name is zackh846 >>
I would not send the first e-mail until 7 days have elapsed, and then a follow-up after another 7 days. If no response by a certain date specified in the follow-up, then file the NPB. Repeated e-mails every other day are very annoying, and some buyers just send the money within 5-10 days (for whatever reason) and don't bother with responding to payment reminder e-mails. I would rather wait 2 weeks for my $$$ than hassle with NPBs and pissed off customers.
In my auction descriptions, I ask that the winning bidder contact me within a couple of days to let me know when they plan to pay. My beef with this guy was that he would not even respond to me.
Recipient of the coveted "You Suck" award, April 2009 for cherrypicking a 1833 CBHD LM-5, and April 2022 for a 1835 LM-12, and again in Aug 2012 for picking off a 1952 FS-902.
<< <i>I send an invoice as soon as the auctions close. On day 3, after hearing nothing, I send an email, "Hello, haven't heard from you and just wanted to make sure everything is ok. If there is a problem, please let me know." No response. Day 6, resend an invoice and another polite note asking if everything is ok. Late on day 7, NPB is filed, hopefully just to get his attention.
In my auction descriptions, I ask that the winning bidder contact me within a couple of days to let me know when they plan to pay. My beef with this guy was that he would not even respond to me. >>
Maybe one more after day 6 saying that you will file a NPB on day 10? Explain that this is just to recoup your fees.
In my (2) cases, the NPB complaint has always ended up with a non paying bidder and a relist.
It is unfortunate that you ran into two idiots...that buyer and eBay's policies that enable these idiot buyers to allow eBay to charge you more fees. I think eBay knows exactly what they are doing and are laughing to themselves. Sellers are stretching to be 'good sellers'. And yet some still pay higher fees. It's the best of both worlds for eBay.
<< <i>I send an invoice as soon as the auctions close. On day 3, after hearing nothing, I send an email, "Hello, haven't heard from you and just wanted to make sure everything is ok. If there is a problem, please let me know." No response. Day 6, resend an invoice and another polite note asking if everything is ok. Late on day 7, NPB is filed, hopefully just to get his attention.. >>
That's way too harsh -- what's the hurry? NPB on day 7 is downright unreasonable.
<< <i>This buyer bought a PCGS coin from me and took 8 days to pay. The auction had great pictures and description. I sent repeated emails to him with no response. Finally after 7 days I filed a NPB with eBay and he then paid. I shipped the day he paid and he had it 2 days later. The S&H was $2 which included Del. Confirmation and Insurance. As thanks, he left me "1's" all the way across on my DSR.
His name is zackh846 >>
Kind of got a split seccond attention from me there........