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Another E-Bay buyer to block
segoja
Posts: 6,132 ✭✭✭✭
stevebeyersr1962
Paid immediately, shipped immediately. Then he questions why the box is dated 1974....just as stated in the description and photo. I asked him if he had read the description, so for that I get the dreaded negative. I even called the guy and asked if he wanted to return the item. Absolutley no communication from the guy.
This is exactly the problem now with E-Bay. These buyers think they control the universe. You do everything right and still get a negative because the buyer thinks he knows more than you do.
Link to Auction
Also to note the buyer gave me all "0's" in the rating section, taking me from 5.0,5.0,5.0,4.9 down about .2 per rating item.
Paid immediately, shipped immediately. Then he questions why the box is dated 1974....just as stated in the description and photo. I asked him if he had read the description, so for that I get the dreaded negative. I even called the guy and asked if he wanted to return the item. Absolutley no communication from the guy.
This is exactly the problem now with E-Bay. These buyers think they control the universe. You do everything right and still get a negative because the buyer thinks he knows more than you do.
Link to Auction
Also to note the buyer gave me all "0's" in the rating section, taking me from 5.0,5.0,5.0,4.9 down about .2 per rating item.
0
Comments
Honest question...not picking
1-Dammit Boy Oct 14,2003
International Coins
"A work in progress"
Wayne
eBay registered name:
Hard_ Search (buyer/bidder, a small time seller)
e-mail: wayne.whatley@gmail.com
I've bought many of these, and most all of them say 1974.
The other thing, is that I clearly point this out in the description, and the picture is perfectly clear with the date of 1974, and a postmark of 1975. No one is hiding anything, yet this buyer seemed to think I was somehow ripping him off. Even with a phone call and an offer for a full refund, the guy rips me.
Always try to anticipate these types of questions, just like the one about the 1975 proof set that has 1976 quarters, halves and dollar dated 1976. "You must have made some kind of mistake, I ordered a 1975 proof set, not a mixed date proof set"
Ike Specialist
Finest Toned Ike I've Ever Seen, been looking since 1986
https://www.civitasgalleries.com
New coins listed monthly!
Josh Moran
CIVITAS Galleries, Ltd.
Option 1:
"Hi, thanks again for your purchase. That's a common question on these sets, (explanation here), hope this helps. Regards, etc."
Option 2:
"Did you read the description? I clearly state that the box is dated 1974 etc."
I'm not saying that you stated it that way, just an example. I try not to be confrontational, even when I believe that the description is very clear. Also, if I sell multiples of the same item and get the same questions from several potential bidders, it's a signal that the description is lacking, and I revise it. If nothing else it saves me from answering the same questions over and over.
I was probably a bit less enthusuastic in my response (But not sarcastic or smartass), but at the same time, do I have to kiss the guys behind because he did not read the description?
A call and e-mail went unreturned. If he had a real problem, you think he would have communicated.
Both of my negs are similar cases, ship exactly what you describe with no communication on the buyers part and they go ballistic.
I don't get it. Do I have the pay the buyer to be happy?
Ike Specialist
Finest Toned Ike I've Ever Seen, been looking since 1986
<< <i>1976 3 pc sets were sold well in advance of the Bi-Centiennial, therefore the early shipment.
I've bought many of these, and most all of them say 1974.
The other thing, is that I clearly point this out in the description, and the picture is perfectly clear with the date of 1974, and a postmark of 1975. No one is hiding anything, yet this buyer seemed to think I was somehow ripping him off. Even with a phone call and an offer for a full refund, the guy rips me.
Always try to anticipate these types of questions, just like the one about the 1975 proof set that has 1976 quarters, halves and dollar dated 1976. "You must have made some kind of mistake, I ordered a 1975 proof set, not a mixed date proof set" >>
Thanks for the answer............my question was meant real. I didn't know. Maybe I asked it wrong. Now i know more about it the neg was wrong in my opinion.........well was always wrong if he didnt communicate first.
1-Dammit Boy Oct 14,2003
International Coins
"A work in progress"
Wayne
eBay registered name:
Hard_ Search (buyer/bidder, a small time seller)
e-mail: wayne.whatley@gmail.com
Given the user's response, I do not have a problem with blocking this fellow as he is a problem buyer which is proven by his actions.
The name is LEE!
Fast forward 35 years ... this philosophy has gone the way of the dinosaur. In our rush-rush, impersonal world many new faces in the marketplace were never taught these customer relation techniques. They have zero tolerance for any type of customer mistake/misconception. Rather than take a breath and respond with dignity, they fire off the first thing that comes to mind, damn the consequences, full speed ahead. Then they complain on a public forum and look for sympathy from their brethren in arms.
I don't retaliate with negs like your buyer did. I just go somewhere else with my business. I know this doesn't hurt the seller as there is a line a mile long behind me to step in ... the only avenue that the vengeance-seeking buyer has is a feedback bomb. That will hurt the seller and definitely gets their attention. Would it have been worth it to you to take a moment and respond with dignitiy and some respect?
<< <i>stevebeyersr1962
Paid immediately, shipped immediately. Then he questions why the box is dated 1974....just as stated in the description and photo. I asked him if he had read the description, so for that I get the dreaded negative. I even called the guy and asked if he wanted to return the item. Absolutley no communication from the guy.
This is exactly the problem now with E-Bay. These buyers think they control the universe. You do everything right and still get a negative because the buyer thinks he knows more than you do.
Link to Auction
Also to note the buyer gave me all "0's" in the rating section, taking me from 5.0,5.0,5.0,4.9 down about .2 per rating item. >>
First of all, that is a very petty reason to give a negative, let me state up front that he shouldn't have done that, IMO. From reading your description above, the buyer may have genuinely wanted to know WHY it was dated 1974, in other words give some history on it if you had any, like you did in this thread, rather than the reply of "as stated in the auction". Trying to read someone's mind, he may have been thinking "Well, I know the seller said it was dated 1974 in the auction, I wonder why that is so, let me ask him."
JMO, I may be way off.
Will’sProoflikes
CONGRADULATIONS....YOU HAVE BEEN BLOCKED FROM BIDDING ON QUITE A FEW SELLERS ITEMS FOR BEING FOOLISH ON EBAY....HAVE A GREAT DAY....DO NOT REPLY AS IT WILL BE FORWARDED TO EBAYS TRUST AND SAFETY DEPARTMENT...
<< <i>blocked...and this is a message i sent to them...
CONGRADULATIONS....YOU HAVE BEEN BLOCKED FROM BIDDING ON QUITE A FEW SELLERS ITEMS FOR BEING FOOLISH ON EBAY....HAVE A GREAT DAY....DO NOT REPLY AS IT WILL BE FORWARDED TO EBAYS TRUST AND SAFETY DEPARTMENT... >>
That's a rude message to send being as you had no involvement in the transaction.
I've dealt with James (Segoja) and have no problems with him. His message likely came off the wrong way and the guy likely overreacted, but since I wasn't part of the transaction, I feel no need to "cowboy up" and puff my chest out and send rude messages.
He should send YOUR message to T&S department at ebay, then respond back to you
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
<< <i>
<< <i>blocked...and this is a message i sent to them...
CONGRADULATIONS....YOU HAVE BEEN BLOCKED FROM BIDDING ON QUITE A FEW SELLERS ITEMS FOR BEING FOOLISH ON EBAY....HAVE A GREAT DAY....DO NOT REPLY AS IT WILL BE FORWARDED TO EBAYS TRUST AND SAFETY DEPARTMENT... >>
That's a rude message to send being as you had no involvement in the transaction.
I've dealt with James (Segoja) and have no problems with him. His message likely came off the wrong way and the guy likely overreacted, but since I wasn't part of the transaction, I feel no need to "cowboy up" and puff my chest out and send rude messages.
He should send YOUR message to T&S department at ebay, then respond back to you
Well stated----------------my opinion
1-Dammit Boy Oct 14,2003
International Coins
"A work in progress"
Wayne
eBay registered name:
Hard_ Search (buyer/bidder, a small time seller)
e-mail: wayne.whatley@gmail.com
<< <i>CONGRADULATIONS....YOU HAVE BEEN BLOCKED FROM BIDDING ON QUITE A FEW SELLERS ITEMS FOR BEING FOOLISH ON EBAY....HAVE A GREAT DAY....DO NOT REPLY AS IT WILL BE FORWARDED TO EBAYS TRUST AND SAFETY DEPARTMENT... >>
Huh? I imagine he'll be reporting you to the Trust and Safety Department for harassing and threatening him and I hope he does! Why are you messaging the guy? I'm not defending him, but your actions on a transaction you had no part in are totally out of line.
No need to harrass the guy.
He's just another retail customer out to show who is boss in the E-Bay world.
Ike Specialist
Finest Toned Ike I've Ever Seen, been looking since 1986
//////////////////////////////
NOT if you are willing to get a NEG.
Asking a PITA-Fool if he "can read" is a guaranteed NEG; always.
..........
Good thing EBAY increased the size of the BBL to 5,000 IDs. They
KNEW what was about to happen.
<< <i>
<< <i>
<< <i>blocked...and this is a message i sent to them...
CONGRADULATIONS....YOU HAVE BEEN BLOCKED FROM BIDDING ON QUITE A FEW SELLERS ITEMS FOR BEING FOOLISH ON EBAY....HAVE A GREAT DAY....DO NOT REPLY AS IT WILL BE FORWARDED TO EBAYS TRUST AND SAFETY DEPARTMENT... >>
That's a rude message to send being as you had no involvement in the transaction.
I've dealt with James (Segoja) and have no problems with him. His message likely came off the wrong way and the guy likely overreacted, but since I wasn't part of the transaction, I feel no need to "cowboy up" and puff my chest out and send rude messages.
He should send YOUR message to T&S department at ebay, then respond back to you
Well stated----------------my opinion >>
THAT IS FINE AND DANDY BECAUSE ANYONE WHO "BLOCKED" HIM ALONG WITH ANYONE ELSE THEY ARE JUST AS WRONG IF THAT IS THE CASE AS FOR BEING RUDE ,, HE THEY HAD NO RIGHT TO DO WHAT THEY DID SO YOU KNOW I HAVE NO REMORSE IT IS PEOPLE LIKE THAT WHO CANT READ OR FOLLOW DIRECTIONS WHO MAKE EBAY THE MISARABLE HOLE IT IS...ANYONE WHO WANTS TO THINK I AM WRONG GO AHEAD FREE TO HAVE YOUR OWN OPINION I AM TIRED OF PEOPLE LIKE THAT RUINING HONEST SELLER REPS BECAUSE THEY CAN AND GET AWAY WITH IT. IF THEY REPORT TO EBAYS TRUST AND SAFTEY WHAT WILL HAPPEN NOTHING!! THERE WAS NO THREATS OR USE OF PROFANITY OR ANYTHING OF THE SORTS JUST TELLING THEM HOW IT IS......IF NO ONE LIKES IT HIT THE X WHERE THE CLOSE TAB IS CAUSE ENOUGH IS ENOUGH!! WHEN IT HAPPENS TO YOU WHAT WILL BE YOUR THOUGHTS THEN? MAYBE IT HAS HAPPENED TO YOU THAT I AM NOT AWARE OF BUT I AM MAKING DAMN SURE IT DOES NOT HAPPEN TO ME!
RESPECTFULLY
-PAUL POZUELLO
P.S. ALL CAPS BECAUSE I AM VERY ANGRY AT THE RESPONSES I HAVE RECEIVED DUE TO THERE IS A LOT OF CONTRADICTION HERE AND ON EBAY!
EDITED TO ADD: SHALL I GO BACK INTO OTHER THREADS AND POST WHERE MANY FORUM MEMBERS 'HARASS" SOMEONE ON EBAY THEY HAD NO INVOLEMENT WITH, BECAUSE SOMEONE ON HERE HAD A TIFF WITH THEM???
//////////////////////////////////////////////////
While I would NEVER send a message like BXBOY sent to that worthless buyer,
I am really glad that the message was sent.
If the filth that EBAY allows to ruin good sellers gets the message that there may be
"some consequnces" for their bad conduct, maybe such conduct will STOP.
<< <i>
<< <i>
<< <i>
<< <i>blocked...and this is a message i sent to them...
CONGRADULATIONS....YOU HAVE BEEN BLOCKED FROM BIDDING ON QUITE A FEW SELLERS ITEMS FOR BEING FOOLISH ON EBAY....HAVE A GREAT DAY....DO NOT REPLY AS IT WILL BE FORWARDED TO EBAYS TRUST AND SAFETY DEPARTMENT... >>
That's a rude message to send being as you had no involvement in the transaction.
I've dealt with James (Segoja) and have no problems with him. His message likely came off the wrong way and the guy likely overreacted, but since I wasn't part of the transaction, I feel no need to "cowboy up" and puff my chest out and send rude messages.
He should send YOUR message to T&S department at ebay, then respond back to you
Well stated----------------my opinion >>
THAT IS FINE AND DANDY BECAUSE ANYONE WHO "BLOCKED" HIM ALONG WITH ANYONE ELSE THEY ARE JUST AS WRONG IF THAT IS THE CASE AS FOR BEING RUDE ,, HE THEY HAD NO RIGHT TO DO WHAT THEY DID SO YOU KNOW I HAVE NO REMORSE IT IS PEOPLE LIKE THAT WHO CANT READ OR FOLLOW DIRECTIONS WHO MAKE EBAY THE MISARABLE HOLE IT IS...ANYONE WHO WANTS TO THINK I AM WRONG GO AHEAD FREE TO HAVE YOUR OWN OPINION I AM TIRED OF PEOPLE LIKE THAT RUINING HONEST SELLER REPS BECAUSE THEY CAN AND GET AWAY WITH IT. IF THEY REPORT TO EBAYS TRUST AND SAFTEY WHAT WILL HAPPEN NOTHING!! THERE WAS NO THREATS OR USE OF PROFANITY OR ANYTHING OF THE SORTS JUST TELLING THEM HOW IT IS......IF NO ONE LIKES IT HIT THE X WHERE THE CLOSE TAB IS CAUSE ENOUGH IS ENOUGH!! WHEN IT HAPPENS TO YOU WHAT WILL BE YOUR THOUGHTS THEN? MAYBE IT HAS HAPPENED TO YOU THAT I AM NOT AWARE OF BUT I AM MAKING DAMN SURE IT DOES NOT HAPPEN TO ME!
RESPECTFULLY
-PAUL POZUELLO
P.S. ALL CAPS BECAUSE I AM VERY ANGRY AT THE RESPONSES I HAVE RECEIVED DUE TO THERE IS A LOT OF CONTRADICTION HERE AND ON EBAY!
EDITED TO ADD: SHALL I GO BACK INTO OTHER THREADS AND POST WHERE MANY FORUM MEMBERS 'HARASS" SOMEONE ON EBAY THEY HAD NO INVOLEMENT WITH, BECAUSE SOMEONE ON HERE HAD A TIFF WITH THEM??? >>
Go find a thread where I 'harass' someone on ebay whom I had no involvement with because someone here had a tiff with them. I'll wait
So, what you are telling me/us is that just because someone here has a tiff with someone on ebay, you feel like jumping on a bandwagon and throwing eggs at someone's house "just because", right?
I keep hearing dear old mom saying something about "well....if your friends were jumping off a cliff, would you do it too?"
For your "PS"....think of it this way....think for yourself and don't worry about contradictions by people here. That's how I try to do it. I may agree with folks here, or I may not, but at least I will think for myself and not try to burn a witch at the stake just because someone thought they saw her do some magic (if I haven't seen it myself).
Now, if the buyer comes on here, acts like an ass, and gets all huffy, then all bets are off
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
reported to have left NEGs for any stated-reason other than "fraud/theft."
Oh no I am not going to let you bid on my freaking ebay auctions.
Piss,piss,piss.
You can get in trouble for harrassment. Maybe this guys feedback is harrasment.
Finally there's are over what 1 million sellers out there? People don't give a rats stink hole what someone has to say, it is the 21th century people rethink your theorys before you become a victim of the dreaded NEG.
<< <i>There's a chance you may be able to get that FB removed. Ebay prohibits profanity, racial slurs, etc. in feedback comments. Perhaps "smart-ass" qualifies? Never hurts to ask Ebay... >>
That was my thought. I was called an "A$$" by a thief a few months ago, and eBay took it out (it was just a follow-up comment, so the feedback stuck). James, PM sent.
If anybody is being a smart-ass, its the buyer in this case and his blocking is deserved.
Yes, the situation could have been handled differently but communication is a two way street and the power weilded by a negative now goes w-a-a-a-y beyond simply letting other buyers know about your buying experience. Negatives now cost money in the form of FVF Discounts.
Leaving negatives should be a last alternative and not a first reaction.
The name is LEE!
Free Trial
<< <i>"...WHEN IT HAPPENS TO YOU WHAT WILL BE YOUR THOUGHTS THEN?..."
//////////////////////////////////////////////////
While I would NEVER send a message like BXBOY sent to that worthless buyer,
I am really glad that the message was sent.
If the filth that EBAY allows to ruin good sellers gets the message that there may be
"some consequnces" for their bad conduct, maybe such conduct will STOP.
Worry is the interest you pay on a debt you may not owe.
Voltaire: Paper money eventually returns to its intrinsic value---zero.
<< <i>I caught my first negative 2 weeks ago for not showing the reverse of a common date Mercury dime. Total auction price: $2.05. Negative that was given: priceless. >>
Are you serious?
Link please............
The name is LEE!
<< <i>Personally, I think the buyer is simply "flexing his new found power" in that the seller cannot leave a neutral or a neg.
If anybody is being a smart-ass, its the buyer in this case and his blocking is deserved.
Yes, the situation could have been handled differently but communication is a two way street and the power weilded by a negative now goes w-a-a-a-y beyond simply letting other buyers know about your buying experience. Negatives now cost money in the form of FVF Discounts.
Leaving negatives should be a last alternative and not a first reaction. >>
I agree. But even before the change negatives cost the seller money in the form of lost business. Some buyers just don't care. I guess it's the same in the B&M world. How many times have you seen someone carry a grudge against some store or restaurant for a perceived wrong that was probably nothing, or a misunderstanding. Rather than get over it, they'll spend the rest of their lives telling anyone who'll listen. And that's why "the customer is always right".
<< <i>There's a chance you may be able to get that FB removed. Ebay prohibits profanity, racial slurs, etc. in feedback comments. Perhaps "smart-ass" qualifies? >>
If eBay does so, they will replace the feedback with "Comment removed by eBay", but the neg will remain.
Russ, NCNE
<< <i>Since May 19, my policy is to block ALL known buyers in my categories, who are
reported to have left NEGs for any stated-reason other than "fraud/theft." >>
You may have something there.
the new ebay policy is somewhat absurd and all sellers are at the mercy of " morons" .........
I suspect everybody should be prepared for undeserved negs and realize the feedback system is flawed
I could care less. Ebay wants the truth stated on feed back and thats what I did. If sellers don't want negitive feed back they need to be polite as well as do what they are supposed to do. You blocking me will have no impact on my ability to purchase the items I want. I can find anything you have to offer from others.
- stevebeyersr1962
<< <i>
<< <i>blocked...and this is a message i sent to them...
CONGRADULATIONS....YOU HAVE BEEN BLOCKED FROM BIDDING ON QUITE A FEW SELLERS ITEMS FOR BEING FOOLISH ON EBAY....HAVE A GREAT DAY....DO NOT REPLY AS IT WILL BE FORWARDED TO EBAYS TRUST AND SAFETY DEPARTMENT... >>
That's a rude message to send being as you had no involvement in the transaction.
I've dealt with James (Segoja) and have no problems with him. His message likely came off the wrong way and the guy likely overreacted, but since I wasn't part of the transaction, I feel no need to "cowboy up" and puff my chest out and send rude messages.
He should send YOUR message to T&S department at ebay, then respond back to you
Exactly!!
<< <i>Sometimes it's the way you respond that causes a negative reaction from a buyer.
Option 1:
"Hi, thanks again for your purchase. That's a common question on these sets, (explanation here), hope this helps. Regards, etc."
Option 2:
"Did you read the description? I clearly state that the box is dated 1974 etc."
I'm not saying that you stated it that way, just an example. I try not to be confrontational, even when I believe that the description is very clear. Also, if I sell multiples of the same item and get the same questions from several potential bidders, it's a signal that the description is lacking, and I revise it. If nothing else it saves me from answering the same questions over and over.
By the way, having said all that, I think a neg was undeserved since you offered to make it right. In no way am I defending the buyer. >>
Exactly correct. You just never know how thin a buyer's skin is so it is always a good idea to be deferential.
Buyer to seller:
Hi, recieved shipment, however I believe there may be a mistake. You advertised and I bid/bought a box of 5 (unopened) 1976 mint sets. The box you sent says its 5 - 1974 sets. Whats up? - SB
Seller reply to buyer:
Steve,
Please do me a favor and read the auction. it very very clearly states 1976 Proof Sets, Not mint sets as you say. it also clearly says the box shows 1974 and postmarked 1975.
The 1976 Bi Centenial proof sets were issued early in anticipation of the 1976 BiCentennial. They were sold in 1974 and shipped in 1975. If you decide to open these, you'll see. Also there is no other set issued during those years that is as big as the 3 pc set.
All that said, if you don't believe me just send em back. I have no trouble selling this type of sealed material.
James
630-701-8801
Buyers reply to seller:
You're being a smart A$$. I think I'll have to give you a Neg for that.
Commentary as of 9/9/08
If this is being a smart a$$ as the buyer suggests then I deserve the neg and zeros on all the other components of the feedback rating. Personnally I think the buyer was a bit aggressive in his assessment. i think the buyer has some responsibility to read the auction description. If that auction can be read as 1976 Mint Sets, then I certainly can't write.
E-Bay has removed the buyer commentary, but as Russ poits out, the Neg stays.
Ike Specialist
Finest Toned Ike I've Ever Seen, been looking since 1986
VERY
SOME WONDER WHY
<< <i>Please do me a favor and read the auction. >>
From my perspective that's an unfortunate choice of words.
The entertainment can never be overdressed....except in burlesque
<< <i>Please do me a favor and read the auction. it very very clearly states 1976 Proof Sets >>
Wow, you sent that to him? If I received that in an e-mail from a seller, I would probably leave a neg as well.
Imagine walking into a store and asking about a sales price on something. Would the store clerk tell you to go back and read the sign?
If he did, I would be upset and proably walk out, and maybe tell people about my negitive experience. Most of the time, the clerk would walk over, verify the price and go from there.
Remember, they are giving there money to you!
Eisenhower Dollar, BU
Set Incomplete:
Roosevelt Dime
1900 - Current Type, No Gold
Silver Eagle
What is a scam worth? A double neg? Seems to me neg's should be reserved for serious problems. I don't quite classify that as a serious problem.
Does not the buyer have some responsibility? I guess not!
Ike Specialist
Finest Toned Ike I've Ever Seen, been looking since 1986
I hate to say it, because I think you're a good guy, but I think you set yourself up with your response to his question...
Regardless if the information was in your auction or not, nobody likes to be told they aren't paying attention (i.e. "Please do me a favor and read the auction. it very very clearly states 1976 Proof Sets "), and the "if you don't believe me" and "I have no trouble selling this type of sealed material" was simply uncalled for. In this case, I think being overly nice would have resulted in better feedback.
That's not to condone in any way the buyer leaving you all 0's or a negative, but rather suggesting if you want to protect your feedback, you might consider wording things differently going forward -- some people have thin skins and are vindictive, and the new eBay feedback policy only makes them more likely to show it.
Respectfully...Mike