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A new low for Paypal

I just recieved a hold for 57.00 on an item that was shipped and delivered 4 months ago. I called Paypal about it and they told me it was part of a routine screening process they have enacted. Now if I cannot prove the item was in fact delivered then Paypal will permantly remove the money from my account. Most DCs expire after 60- 90 days.

I contacted the buyer and he has not heard anything on the matter from Paypal. Makes me think this is just another way to pad their pockets.
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Comments

  • AllenAllen Posts: 7,165 ✭✭✭
    WTF?
  • perkdogperkdog Posts: 31,851 ✭✭✭✭✭


    << <i>WTF? >>




    Exactly!
  • storm888storm888 Posts: 11,701 ✭✭✭
    The DC info should still be at USPS.

    There are now reports of this happening to LOTS of people.
    Some of the sales are almost a year old.

    PayPal is going to pull their carp on the wrong person, one of these days.
    A serious and experienced Pro Se litigant - with time and money - will bring
    the filthy RICO-gang tumbling down.

    .......

    Because credit-card chargebacks are now showing up YEARS
    after the sale, it is best to keep all DC/SC slips....forever.
    Folks Who Bite Get Bitten. Folks Who Don't Bite Get Eaten.
  • My thoughts excatly. According to the buyer they have not contacted him about this and according to Paypal this was not due to fraudlent funds or any type of complaint it is a "routine" check.

    Then the rep wanted to tell me not to get angry with him. After than an an hour and 15 minutes on the phone I think I think I was actually very nice to him.l
  • PoppaJPoppaJ Posts: 2,818
    Just another good reason to NOT keep excess money in your PayPal account.

    At the end of each evening, we withdraw all but $10 from PayPal to our bank accounts.

    PoppaJ
  • I just looked up several DCs from the the ned of may and they were no longer in the system. USPS recycles DC numbers.
  • If I had just 10.00 I would be at -45.00 they will place your account in a neg so it really does not matter. Once you are set in with the debit card and all that stuff it is hard to just walk away from the account.
  • I usually transfer funds from Paypal to a bank account asap. I'm assuming this means that a hold has never been placed on any of my funds. Here's a question; I have my Paypal account as the primary funds for my ebay invoices to withdraw from. What happens if they put a hold on my Paypal funds and an ebay invoice comes through? I have to agree that the state of what was once the best online selling combo, has become a big brother greed machine.

    I always wanted a "green machine" big wheel as a kid though. image
    "I've never been able to properly explain myself in this climate" -Raul Duke

    ebay i.d. clydecoolidge - Lots of vintage stars and HOFers, raw, condition fully disclosed.
  • If you transfer the money to your account and a placed hold would put you in Neg they can also stop the transfer. If you are in neg and attempt to Pay with Paypal this will be giving them authorization to recover the negative balance from your funding source as well.
  • I never leave money in PayPal. If I have to refund someone then I just hit refund and it automatically comes out of my credit card or bank account. I don't trust them to leave my money in there. If they weren't so convenient for buyers I wouldn't use them.
  • ymareaymarea Posts: 1,576 ✭✭✭


    << <i>Just another good reason to NOT keep excess money in your PayPal account.

    At the end of each evening, we withdraw all but $10 from PayPal to our bank accounts.

    PoppaJ >>



    If PayPal goes after some money but there is not enough in the account (for example, they want to take $57.00 from your account but there is only the usual $10 balance), will they attach the account until they've extracted the amount that they seek?
    Brett
  • storm888storm888 Posts: 11,701 ✭✭✭
    The easiest route in dealing with PP is to comply with their requests.

    IF, that is not possible, contact Ina Steiner

    at

    auctionbytes.com


    She is currently the best shiner of light on the co*kroaches.

    I KNOW for a fact that traders on GS desks are reading her stuff.
    (I make sure of it image )

    ...........

    When they pulled the "we need to keep about $10K of your money
    at all times" carp on me, I could have taken an agressive path.
    BUT, I want to continue to sell junk there until the doors close, so
    I went with the MM-account, which I would have had someplace else if
    not at PP.
    Folks Who Bite Get Bitten. Folks Who Don't Bite Get Eaten.
  • storm888storm888 Posts: 11,701 ✭✭✭


    "I just looked up several DCs from the the ned of may and they were no longer in the system. USPS recycles DC numbers. "


    ///////////////////////

    Jim knows how to get them.
    Folks Who Bite Get Bitten. Folks Who Don't Bite Get Eaten.
  • nearmintnearmint Posts: 1,111 ✭✭✭
    Huh? What will they do, refund the money to the satisfied buyer? Keep the money themselves? Neither of those options make any sense.
  • The part that got me the most was when I asked where the money would go. They said they would refund the buyer and they would then have the option of paying me again.
  • SDavidSDavid Posts: 1,584 ✭✭
    Let me guess - they don't randomly hold money on old transactions where paypal shipping was used? The excuse being, they already have the delivery confirmation in their system, so there's no need to force the seller to produce information proving delivery.

    It's all probably a way to not only hold people's money but to get them to use paypal shipping.
  • Possibly
  • SDavidSDavid Posts: 1,584 ✭✭
  • storm888storm888 Posts: 11,701 ✭✭✭
    "If PayPal goes after some money but there is not enough in the account (for example, they want to take $57.00 from your account but there is only the usual $10 balance), will they attach the account until they've extracted the amount that they seek? "

    //////////////////////////////////////

    A chargeback is considered an authorized debit. You cannot rely on PP going
    by the spirit of the sundry consent decrees. They can and do, under certain
    circumstances, hit your "alternate funding source" to make up deficits.

    And, of course, they grab any payments that come in. Also, as noted above,
    they will reverse any transfers that you have made in the past few days.

    Anybody who does not know the history of PP, should read............


    A Gangster Saga



    Folks Who Bite Get Bitten. Folks Who Don't Bite Get Eaten.
  • drewsefdrewsef Posts: 1,894 ✭✭
    So there isn't enough effort to stop the scumbag sellers who actually should be regulated, but they have time to perform a "routine" check up on a package that is 4 months old? Don't you think that if there was a dispute or something wrong happened, that it would have occurred by now and through their normal procedures? That doesn't point to a good future for paypal at all.
  • bxbbxb Posts: 805 ✭✭
    Option #1

    1. Set up 2 bank accounts, with electronic transfer capabilities between the two. Only tell paypal about account #2.

    2. Empty your paypal funds into bank account #2 ASAP any time there are funds in it.

    3. Empty bank account #2 into bank account #1 often, to minimize the balance in account #2 (and thereby minimize your exposure to the paypal gremlins).


    Option #2

    Dump paypal if they try to screw you.
    Capecards
  • storm888storm888 Posts: 11,701 ✭✭✭


    << <i>Option #1

    1. Set up 2 bank accounts, with electronic transfer capabilities between the two. Only tell paypal about account #2.

    2. Empty your paypal funds into bank account #2 ASAP any time there are funds in it.

    3. Empty bank account #2 into bank account #1 often, to minimize the balance in account #2 (and thereby minimize your exposure to the paypal gremlins).


    Option #2

    Dump paypal if they try to screw you. >>




    /////////////////////

    Option One works, after a fashion, but is not foolproof......

    The way to avoid transfer stops is to have two accounts to sweep PP funds; the
    first is the landing pad; the second is home. The money goes from PP to
    LP first. 48-hours later, before the money is credited, sweep LP to H. The
    ACH will make 2 attempts to hit LP; the funds are always there by the time
    attempt 2 is made. (Check with your bank to make sure no NSF charges
    are applied until after the 2nd attempt fails.) EBAY scamsters have used
    variations of this for years. Now, honest sellers are doing it, too.


    Option Two is not an option if you want to play BIG on EBAY. With 75%
    of transactions via PP, you gotta use it.
    Folks Who Bite Get Bitten. Folks Who Don't Bite Get Eaten.
  • Just wanted to have 6 posts at the top with me as the last poster.
  • cardbendercardbender Posts: 1,831 ✭✭
    This is what's known as a shakedown.

    What paypal does to sellers is criminal. Seller protection my a$$.

    I hope it works out for you and if the buyer does get their payment refunded, I hope they are honest and will re-pay you (by check!).
  • lawnmowermanlawnmowerman Posts: 19,477 ✭✭✭✭
    This sucks. I just threw out a stack of po receipts along with the dc slips a few weeks ago.
  • Have you asked the buyer to send an email to paypal explaining that the item was indeed received? Maybe from the email addy he uses for paypal? I don't see how they can argue with that... If the buyer never claimed to have not recieved the item, and is in fact stating that he did, then paypal wont have a leg to stand on..
  • digicatdigicat Posts: 8,551 ✭✭
    I ALWAYS ship my stuff with Paypal's USPS postage feature. I have a small postage scale here at the house, so I never need to worry about insufficient postage issues.
    My Giants collection want list

    WTB: 2001 Leaf Rookies & Stars Longevity: Ryan Jensen #/25
  • MphilkingMphilking Posts: 1,570 ✭✭✭
    Leia, I had a zero feedback buyer pay me for something $35. I shipped it that day. Two days later I get the same deal from PAYPAL we are reviewing this case and took the money on hold. The buyer said, "I have no idea what is going on, I paid for my item and want it, I didn't do it." The item was sent DC and PAYPAL said it was an investigation. I called they said if I had DC I would be eligible to keep money from PAYPAL. Matter resolved I get the money back. Two days later the buyer says her credit card was contacted and was doing a chargeback. That has to be initiated by the buyer. I really think PAYPAL is difficult to deal with, but they are the only game in town and I think they know it. Now my buyer definitely has the item and since she couldn't get it through Paypal she went through her credit card company. I withdrawl my money after EVERY payment. So upon receiving payments for totally different items I withdrew all the money. PAYPAL stopped the withdrawl the next day to take the $35 back.
    So although Paypal should not go back a year in my opinion, my guess is that there is some buyer interaction in the process.
  • storm888storm888 Posts: 11,701 ✭✭✭
    "...my guess is that there is some buyer interaction in the process..."

    ////////////////////////////////////

    Over the years, on the PayPal boards, there have been THOUSANDS
    of cases where the buyer said, "I have no idea what is going on."
    In most of those cases, it turned out the "buyer" was behind the
    SCAM from the get go.
    Folks Who Bite Get Bitten. Folks Who Don't Bite Get Eaten.
  • proofer2proofer2 Posts: 186 ✭✭
    If what Paypal is doing is wrong (unlawful) or even stretches the boundaries of good fiscal policy, report them to the Office of the Comptroller of the Currency. I tell you, I did this once to Wells Fargo about some BS hold they put on my checking account and within a week I got a call from the President of the regional office out west telling me they were sorry and they would reverse any charges, the hold they put on my account and free checking services for one year. It was so damn satisfyiing...
  • RipublicaninMassRipublicaninMass Posts: 10,051 ✭✭✭
    I unlink my bank account until i need to withdraw funds, then I unlink it again. If it is linked at all I think they can withdraw from it..call me Mr. Paranoid
  • The buyer has 100% with 697 positives over a 5 year Ebay span so I really don't think he is the culprit here. Could be, but just does not seem likely and what the rep told me seems to back that up. He told me this was initiated by the buyers bank not the buyer and they have no reason to even contact the buyer as he is not involved in this process. He went on to tell me that sometimes if an individual abandons a bank account in the neg the banks will sometimes try to force some of the ACH merchants to refund them and I will say the same thing I asked him what does that part have to do with me? That is between that bank and Paypal

    This was not an echeck, but may have been one that was backed up by a CC these are usually done instantly unlike other E-checks.
  • Just got another strange email.

    I filed several UPIs last night anyway one of the UPIs told me he intends to pay, but the last 2 items he has paid for Paypal has a few days later decided to hold the money from the seller for no reason and without them even bothering contacting him. He went on to say in one case the seller claims Paypal still has the money even though they have proof he recieved the item. The other seller apparently got their money back after they had an attorney contact Paypal on the matter. He is trying to find out what is going on there before he sends me the payment.

    Sounds familiar to what I had happen to me. If Paypal is doing this as an excuse to simply take money, they are going to end up in some serious litigation and possibly some criminal issues.
  • ndleondleo Posts: 4,182 ✭✭✭✭✭
    These stories make me not want to sell anymore on ebay. There really isn't much a honest seller can do. I feel like it is just a matter of time before I get burned.

    Mike
  • AknotAknot Posts: 1,196 ✭✭
    Could this be it?

    "The freeze will apply to transactions eBay (EBAY, Fortune 500) considers high-risk, and is intended to protect buyers from the hazards of a bad transaction. By hanging on to funds, eBay can easily refund them if a seller doesn't ship a purchased item or sends damaged goods."

    AND

    "The new policy has some questioning its legitimacy: Can PayPal legally freeze funds at will for up to three weeks? The answer is yes. While PayPal offers interest-bearing accounts, debit cards, and other trappings traditionally associated with banks, it legally isn't one."

    Its from an old article (Feb 08) Paypal Holds Funds
    image
  • That is only under certain conditions and they money is freed after feedback is left, a certain time passes with no complaint or the DC shows delivered.

    It also only applies to sellers with less than 100FB, those who sell in certain categories or have less than 95% satisfaction in the past 30 days or less than 4.5 DSR in the past 30 days.

    My hold was from a purchase that took place before that change went into affect. These others the other buyer told me about could be a result of this I don't know.
  • AllenAllen Posts: 7,165 ✭✭✭
    I had a buyer who already paid for an item and that I shipped, email me and said paypal stopped his payments and he could send a check. My account still shows the payment as complete so I am not sure what his deal is, but it sounds like something similar.
  • Could be that they have not put a hold on it yet, but it does sound familiar.
  • gameusedhoopgameusedhoop Posts: 3,635 ✭✭✭✭


    << <i>I ALWAYS ship my stuff with Paypal's USPS postage feature. I have a small postage scale here at the house, so I never need to worry about insufficient postage issues. >>



    The only problem using PP shipping is that there is no guarantee that it will be scanned in at the PO when it is dropped off. If it is "not in the system" then what happens. It never shows up as delivered, and the buyer can just file a never received claim. I'd rather hand it over in person and see it scanned into the system.
  • storm888storm888 Posts: 11,701 ✭✭✭
    "...If what Paypal is doing is wrong (unlawful) or even stretches the boundaries of good fiscal policy, report them to the Office of the Comptroller of the Currency...."

    .............
    .............

    PP is not a Chartered Bank and the OCC has ZERO authority over PP.

    The California AG is, currently the best route to file complaints that
    will be acted upon if "the cumulative volume indicates anti-consumer
    activity."

    The FTC also accepts and "holds" complaints until critical mass is reached.

    The BBB - I know you ALL think they are a joke - is the ONLY gang that
    is having fast success at "encouraging" PP to make refunds to screwed
    PP users. PP has a dept that does nothing but deal with BBB complaints.
    Within days of a filing, a PP rep will contact the customer and "work it out."
    PP routinely calls the resolution a "courtesy refund."



    ///////////////////
    //////////////////

    I filed several UPIs last night anyway one of the UPIs told me he intends to pay, but the last 2 items he has paid for Paypal has a few days later decided to hold the money from the seller for no reason and without them even bothering contacting him.

    ........

    I know you don't want to hear this, BUT.......EBAY has begun sending
    "suspension warnings" to folks who have "too many NPBs open at one time."
    (EBAY does not want to refund any more FVFs; they need the money desperately.)

    IF a seller receives a payment from an account that is "suspected of fraud"
    or "has exhibited unusual activity" PayPal will/can hold that seller's funds
    indefinitely. This is in the fine print of the "amended UA."

    /////////////////
    ////////////////

    "The only problem using PP shipping is that there is no guarantee that it will be scanned in at the PO when it is dropped off...."

    .......

    That is correct. PP shipping is, no doubt, convenient, but it is a hazard to
    sellers who ship w/o insurance. The "unscanned/lost" item will result in
    a loss to the seller in an INR, but if the item is insured the seller can recover.

    I do not - WILL NOT - use PP shipping.


    /////////////////////
    ////////////////////

    PayPal is far from the only game in town. It is just the only game EBAY
    permits to be played; other than a private merchant-account, which
    will cost the seller about $50 per month, whether he uses it or not.
    Both GCO and AMZN's new payment system function flawlessly, and
    sellers are not reporting major problems; they are prohibited on EBAY.


    RICO-Enterprise


    The Slow End Approaches
    Folks Who Bite Get Bitten. Folks Who Don't Bite Get Eaten.
  • If Ebay actually suspends a seller for filing a VALID UPI that is a lawsuit in the making and could be a deathstroke for Ebay. You cannot suspend someone for doing something that they are entitled to do by their own TOS. Now if you are filing on everything just to get out of paying FVFs then yes you can be suspended. But if they are legit and the seller can prove they are then that would be highly illegal. Its real easy for me to prove if they paid or not I accept only Paypal on my listings.
  • storm888storm888 Posts: 11,701 ✭✭✭
    "...Its real easy for me to prove if they paid or not I accept only Paypal on my listings. "

    //////////////

    Yup. Ditto.



    The trial balloons continue to float:

    EBAY will remove the ability of sellers to file NPBs unless their
    only payment method is PayPal.

    EBAY will prohibit NPB-buyers from leaving FB unless they paid with PP.

    eCrater already has a similar scheme in place; been that way for years.
    Folks Who Bite Get Bitten. Folks Who Don't Bite Get Eaten.
  • Thats what I was saying a couple of weeks ago. Australia may have snagged Ebay on the Paypal Only thing, but one loophole would be to make it harder for sellers to get around not taking Paypal.

    Much like you cannot say buyers who pay with paypal add a 5% handling charge, but you can say buyers who pay with a money order can deduct a 5% discount. Its all about how it is worded.
  • jlzinckjlzinck Posts: 910 ✭✭


    << <i>

    << <i>I ALWAYS ship my stuff with Paypal's USPS postage feature. I have a small postage scale here at the house, so I never need to worry about insufficient postage issues. >>



    The only problem using PP shipping is that there is no guarantee that it will be scanned in at the PO when it is dropped off. If it is "not in the system" then what happens. It never shows up as delivered, and the buyer can just file a never received claim. I'd rather hand it over in person and see it scanned into the system. >>



    I was told at My local PO that they are not allowed to scan the packages in at the drop off point. When I asked why, that it made no sense, the clerk responded that they were just told they couldn't scan them in.

    Seems pretty fishy to me
  • gameusedhoopgameusedhoop Posts: 3,635 ✭✭✭✭


    << <i>I was told at My local PO that they are not allowed to scan the packages in at the drop off point. When I asked why, that it made no sense, the clerk responded that they were just told they couldn't scan them in. >>



    That must be on the Paypal created DCs. That is why I pay the extra $$ and use the bright green ones. I have a small PO about 6 miles from me, 3 people work there, the Postmaster, and 2 clerks, no routes go out of the building, no extra hands around etc., they don't even do Passports so there is rarely anyone in line, 1-2 people tops. The Postmaster is a great guy and is more than willing to do anything to help, order supplies, track stuff internally, etc. I drive past two other POs to get there but it is worth it for piece of mind, plus there is a Dunkies right down the street.
  • proofer2proofer2 Posts: 186 ✭✭
    I hear what you're saying Storm, but paypal's transactions are closely intertwined with the banking industry
  • storm888storm888 Posts: 11,701 ✭✭✭
    " was told at My local PO that they are not allowed to scan the packages in at the drop off point. When I asked why, that it made no sense, the clerk responded that they were just told they couldn't scan them in."

    ///////////////////

    That is the most common response from the clerks.

    USPS does not make money on the PP DC. They make a little on the green tickets.

    Most station managers will "order" the clerk to scan the PP labels, if the customer
    "complains." Who wants to complain everytime you go in the place?

    The PP suggested work-around is: Print the bar-code consolidation sheet at PP onto one sheet
    of paper. Take the paper with you to the PO, and the clerk will scan the codes from the sheet.
    NOT worth the aggrevation to me; I buy the green tickets with the money the buyer gives me.


    Folks Who Bite Get Bitten. Folks Who Don't Bite Get Eaten.
  • Bottom line is simple...if you don't like the quality of service/product that a company is providing, stop utilizing them.

    I used to sell about 20-30 items a month on Ebay....now I sell less than five a month, and only when I need to raise funds for other purchases.

  • storm888storm888 Posts: 11,701 ✭✭✭
    "Bottom line is simple...if you don't like the quality of service/product that a company is providing, stop utilizing them..."

    /////////////////////////////////////

    Since 3/4 of ALL transactions on EBAY are concluded with PayPal,
    not "utilizing" PP is not really a viable option for most sellers.
    Folks Who Bite Get Bitten. Folks Who Don't Bite Get Eaten.


  • << <i>Since 3/4 of ALL transactions on EBAY are concluded with PayPal, not "utilizing" PP is not really a viable option for most sellers. >>



    But not utilizing Ebay certainly is...



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