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BUYER IS UNHAPPY ISSUE A REFUND??
morgansforever
Posts: 8,439 ✭✭✭✭✭
First read this from the buyer:
Dear airflow89,
Hi Scott, I got the coin today and was not happy after looking over the coin. You said this coin is in pristine condition there are 2 very small black spots (1) on the top row of stars 3rd star that shows in your picture but looks like it might have been on the plastic case but it is on the coin (2nd) is just over the right wing between first and second feather of the reverse of the coin. (3rd) The top front of the rim there is a very very tiny mark. This coin is not in pristine condition. So I'd like to send it back for a refund of $301.99 A pristine coin would at least have a chance at grading MS70 This coin will have a hard time grading a MS69. Please let me know what you will do for me.
Dennis
Skulls999
1%er
I'm sorry but this clown, needs a beat down. The coin pictured is the one I sold.
I'm not trying to screw anyone, the things were just minted. Hard time making a 69, can you see?
The coin he received is the one in the listing, I don't use stock pics. He claimed the spot appeared on the plastic, I shot the coins raw, not through plastic.
I didn't say the coin was in pristine condition, the COA and OGP were.
You might want to consider blocking skulls999.
So do I refund him?
This guy has really fired me up.
Eagle link
Dear airflow89,
Hi Scott, I got the coin today and was not happy after looking over the coin. You said this coin is in pristine condition there are 2 very small black spots (1) on the top row of stars 3rd star that shows in your picture but looks like it might have been on the plastic case but it is on the coin (2nd) is just over the right wing between first and second feather of the reverse of the coin. (3rd) The top front of the rim there is a very very tiny mark. This coin is not in pristine condition. So I'd like to send it back for a refund of $301.99 A pristine coin would at least have a chance at grading MS70 This coin will have a hard time grading a MS69. Please let me know what you will do for me.
Dennis
Skulls999
1%er
I'm sorry but this clown, needs a beat down. The coin pictured is the one I sold.
I'm not trying to screw anyone, the things were just minted. Hard time making a 69, can you see?
The coin he received is the one in the listing, I don't use stock pics. He claimed the spot appeared on the plastic, I shot the coins raw, not through plastic.
I didn't say the coin was in pristine condition, the COA and OGP were.
You might want to consider blocking skulls999.
So do I refund him?
This guy has really fired me up.
Eagle link
World coins FSHO Hundreds of successful BST transactions U.S. coins FSHO
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Comments
I think you should give a refund if the buyer is not satisfied or remove that.
Is the coin worth more if you get it back and auction it again???
You probably need to be careful you get the same coin back!!!!
Good luck!
Ike Specialist
Finest Toned Ike I've Ever Seen, been looking since 1986
going to have to vote let him return it.
yours seems to be clear that if the coin is not what you see in the
pics you can ask for a return. obviously he got the one in the pics.
i had to look very hard to find those two tiny tiny spots.
i agree that the word pristine has to do with the packaging and in
no way references the coin... even though it is very high grade.
sad but this is what the modern market has evolved into with the
high grade plastic game. even the slightest of imperfection makes
it less desirable. heh.
i say give him a refund and maybe the coin will sell for more next time
around covering any losses.
my two cents.
You got that right.
<< <i>"I pride myself on customer satisfaction" >>
Me too! I'd issue a refund once the coin made it back to me.
In honor of the memory of Cpl. Michael E. Thompson
All the time spent photgraphing, to get it just right.
Oh well give the clown his money back, and relist it.
I'm sorry you're not happy with the coin- you are welcome to send it back for a refund of your winning bid amount of $301.99. Return postage and insurance will be your responsibility. A refund will be sent out as soon as the coin has been received.
Regards,
airflow89"
Then block him (if you haven't already).
Stick by it.
bob
<< <i>Have a return policy on all coins except: US Mint products, rolls (due to substitution) or PCGS and NGC graded coins.
Stick by it.
bob >>
i disagree with the NGC or PCGS graded coins. people look for a clear
cut return policy and often bid more confidently resulting in a higher
ending price. the one return out of 20 will not hurt you in the long run. if your pics are awesome your returns should be miniscule.
<< <i>I didn't say the coin was in pristine condition, the COA and OGP were. >>
That's what I always bid on. The COA and OGP. Who cares about the condition of the bullion?
Return it and if you feel so inclined block him.
IMO, this is being very very nitpicky but he;s the buyer so there's no argument especially if you state: "Bid with confidence, for I pride myself on customer satisfaction. "
If you find pickyness to leave a bad taste in your mouth then I would recomend removing the customer satisfaction statement.
Did I forget an "R"?
The name is LEE!
But your auction also says:
"Bid with confidence, for I pride myself on customer satisfaction."
It's your coin, your auction and your call. Clearly you don't say you'll refund for any reason.
If it were my coin, auction and call... I'd return the guy's purchase price, thank him for his time, apologize that the coin didn't please him 100%, tell him it's no big deal and then make it a point to cover the shipping both ways. I'd re-iterate that I take my "Bid with confidence, for I pride myself on customer satisfaction," statement seriously and that I'm not happy as a seller unless my buyer is happy with the transaction.
It'll cost you an email and a few bucks in shipping. Hopefully you'll still get positive feedback out of it and maybe even a repeat customer.
That's the sort of seller that I like to buy from and therefore the type of seller that I try to be for others.
But that's just me. I'm in it for fun, not really so much for profit. Maybe you can't be in the biz for profit if you are a push-over seller.
Bob
Just remember the new FEEDBACK RULES!!!!!!!!!!!!!! No negs from a seller....
<< <i>It'll cost you an email and a few bucks in shipping. Hopefully you'll still get positive feedback out of it and maybe even a repeat customer. >>
I don't know- I'm not sure that's the kind of customer (someone who expects to buy raw and get 69s or 70s) I'd like to encourage to become a "repeat". But then, that's just me...
<< <i>
<< <i>It'll cost you an email and a few bucks in shipping. Hopefully you'll still get positive feedback out of it and maybe even a repeat customer. >>
I don't know- I'm not sure that's the kind of customer (someone who expects to buy raw and get 69s or 70s) I'd like to encourage to become a "repeat". But then, that's just me...
Yea, on second thought, I'd block him from future auctions. But I would do my best to avoid a negative feedback.
<< <i>I would issue a refund. Guy wants a 600 dollar coin for 300..
Just remember the new FEEDBACK RULES!!!!!!!!!!!!!! No negs from a seller....
Reasonable thinking.
<< <i>But I would do my best to avoid a negative feedback. >>
I hear you there. That's why, in my previous post where I offered a possible email reply, I refrained from including any links to auctions of slabbed 69s or 70s, with a suggestion that maybe those were more in line with what he was looking for...
<< <i>Looks like your auction says you'll only issue a refund if you ship the wrong coin (and then you'll still ding the buyer for S&H).
But your auction also says:
"Bid with confidence, for I pride myself on customer satisfaction."
It's your coin, your auction and your call. Clearly you don't say you'll refund for any reason.
If it were my coin, auction and call... I'd return the guy's purchase price, thank him for his time, apologize that the coin didn't please him 100%, tell him it's no big deal and then make it a point to cover the shipping both ways. I'd re-iterate that I take my "Bid with confidence, for I pride myself on customer satisfaction," statement seriously and that I'm not happy as a seller unless my buyer is happy with the transaction.
It'll cost you an email and a few bucks in shipping. Hopefully you'll still get positive feedback out of it and maybe even a repeat customer.
That's the sort of seller that I like to buy from and therefore the type of seller that I try to be for others.
But that's just me. I'm in it for fun, not really so much for profit. Maybe you can't be in the biz for profit if you are a push-over seller.
Bob >>
If you cant deal will your personal guarantees, don't issue one!
I have found power in the mysteries of thought.
It is always a question of knowing and seeing, and not that of believing.
Our virtues, and our failings are inseparable, like force, and matter. When they separate, man is no more.
.
1. Buyer made multiple bids based on the auction pictures which are 40% better than most.
2. Buyer received the exact coin in the auction.
3. Your pristine condition is based on what the mint sent you....buyer agrees that the spots on the coin concur with the auction pics.
4. Buyer wants to play whiner
5. Nowhere in the auction is a grade, neither implied nor suggested.
6. Buyer did not bid up to grade 70 coin....too bad, maybe they should have bought several rolls from the mint and went through them.
7. Only way this clown will be happy is if the coin is already slabbed with a grade.
Tell him to go pound sand, he bought the coin based on the pics and received just that.
and yes, I am in a pissy mood.
Hell, I don't need to exercise.....I get enough just pushing my luck.
<< <i>Any suggestions on a return policy? >>
If the buyers is not happy...fix it. Period.
Refund only, no cost reduction tho, don't play that game. If you get the same coin back, sned the same money back. If it's a switcheroo, send nothing back and keep his money.
From your last auctions I might offer 30 bucks off and see if he wants to keep the coin..SUMORADA
sold his on the BST for 290.00 NGCMS69..shipped and insured
You might be better off sending him a few bucks to keep it. Less hassle and more time to relax with a nice
frosty mug of
From the auction;
Eagle comes with all OGP and COA, in pristine condition.
Because of the comma location it seems to indicate the Eagle is pristine condition.
<< <i>Refund only, no cost reduction tho, don't play that game. >>
I'll second that. In my time on eBay, I've had over a dozen buyers who wanted a partial refund after receiving the coin because of... *whatever*. In every case, I offered a full refund upon return of the coin, and not a single coin was returned. Some buyers are just fishing for a discount after the fact.
I would give "it" it's $$$ money back, block "it" and move on...........
As soon as I receive the coin I will issue a refund.
<< <i>Ok, I will play devil's advocate here.
1. Buyer made multiple bids based on the auction pictures which are 40% better than most.
2. Buyer received the exact coin in the auction.
3. Your pristine condition is based on what the mint sent you....buyer agrees that the spots on the coin concur with the auction pics.
4. Buyer wants to play whiner
5. Nowhere in the auction is a grade, neither implied nor suggested.
6. Buyer did not bid up to grade 70 coin....too bad, maybe they should have bought several rolls from the mint and went through them.
7. Only way this clown will be happy is if the coin is already slabbed with a grade.
Tell him to go pound sand, he bought the coin based on the pics and received just that.
and yes, I am in a pissy mood. >>
Or the buyer can open a dispute with paypal/ebay and get his money back either way..From what I have read on hear paypal rarely sides with the seller..So you will go through hoops to achieve the same outcome..Buyer gets his money back and seller relist..
<< <i>As soon as I receive the coin I will issue a refund. >>
Depending on the vibes you're getting from him, you might want to be sure he cooperates in getting your FVFs refunded before sending the money back. Just a thought...
If it's not the 07 reverse, he's SOL.
I'll know if it's the same Eagle, I have high res pics.
ChrisRx.....you are correct in your thoughts about Thats a tough choice since it IS raw. Who knows what coin you get back?
Where the buyer was SO specific with what his problems were with the coin, if he sent anything else, he has the description of the coin the buyer was unhappy with, so if it doesnt match up with the buyers description, send her back, no refund...after all, he's sending a coin back that doesnt match the description.
I don't get it. You have a 14 day refund policy in your listing. The guy doesn't like the coin for whatever reason. He's clearly well within the 14 days. It's refund time. If you don't want to be an approval service for mint products, take the return policy off your listings for mint products in original government holders.
Greg Hansen, Melbourne, FL Click here for any current EBAY auctions Multiple "Circle of Trust" transactions over 14 years on forum
<< <i>Or the buyer can open a dispute with paypal/ebay and get his money back either way..From what I have read on hear paypal rarely sides with the seller..So you will go through hoops to achieve the same outcome..Buyer gets his money back and seller relist..
Based on the feedback left, it looks like the buyer sent payment through the mail.
Nah, I don't give a shat about $10. I just want to get this over with.
Can't I request a refund through Ebay, since the coin was returned?
<< <i>
<< <i>Any suggestions on a return policy? >>
If the buyers is not happy...fix it. Period.
Refund only, no cost reduction tho, don't play that game. If you get the same coin back, sned the same money back. If it's a switcheroo, send nothing back and keep his money. >>
SHOCKED!
I have found power in the mysteries of thought.
It is always a question of knowing and seeing, and not that of believing.
Our virtues, and our failings are inseparable, like force, and matter. When they separate, man is no more.
.
<< <i>Can't I request a refund through Ebay, since the coin was returned? >>
Sure, but eBay contacts the buyer when you file for a fee refund . He has to respond that the item was returned and the transaction was cancelled by mutual agreement. If he doesn't, I don't think the FVF refund goes through.
The name is LEE!
Greg Hansen, Melbourne, FL Click here for any current EBAY auctions Multiple "Circle of Trust" transactions over 14 years on forum
<< <i>
<< <i>Or the buyer can open a dispute with paypal/ebay and get his money back either way..From what I have read on hear paypal rarely sides with the seller..So you will go through hoops to achieve the same outcome..Buyer gets his money back and seller relist..
Based on the feedback left, it looks like the buyer sent payment through the mail. >>
That would be the fastest USPS I have seen closed on the 11th payment received the 12th from snail mail..
I think he meant coin sent today....
<< <i>I think he meant coin sent today.... >>
You might just be right. I didn't look at the date- just the comment. Sorry about that.
I wanted to, but chose to be professional and courteous.
I'm still fired up, after two beers.
That would be cool huh?
<< <i><<"Tell him to go pound sand, he bought the coin based on the pics and received just that." >>
I wanted to, but chose to be professional and courteous.
I'm still fired up, after two beers. >>
Try some Grape KoolAid it has a calming effect....
Just keep your focus on the big picture...YOU ARE STILL GOING TO MAKE A 1200% PROFIT ON THIS COIN..
I may relist it, but I'm leaning towards a give away.
<< <i><<Just keep your focus on the big picture...YOU ARE STILL GOING TO MAKE A 1200% PROFIT ON THIS COIN.>>.
I may relist it, but I'm leaning towards a give away. >>
In that case I'm in.........