Small Card Sellers Likely To Have PayPal Funds Held
storm888
Posts: 11,701 ✭✭✭
EBAY is determined to profit from the float on virtually EVERY small-seller's money.
The "satisfaction average" is now going to be based on 30-day numbers.
5% sad shoppers is the threshold for 21-day holds at PayPal.
A "neutral" is COUNTED as a "dissatisfied customer."
If you sell 20 items (or less) a month, ONE "neutral" will result in a 21-day hold on YOUR money.
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How are dissatisfied buyers measured?
At eBay we consider a buyer dissatisfied if any of these occurs:
The buyer leaves a seller a Detailed Seller Rating (DSR) of 1 or 2 on any of the attributes
The buyer files a dispute, claim, or chargeback related to "Item Not Received" (INR) or "Significantly Not as Described" (SNAD)
Buyer leaves negative or neutral feedback
Note... the Dissatisfied Buyers Percentage is based on the last 30 days.
http://pages.ebay.com/sell/update08/rewardsfaq/index.html#19
YIKES!!!!!!!!!!!!!!!!!!!
The "satisfaction average" is now going to be based on 30-day numbers.
5% sad shoppers is the threshold for 21-day holds at PayPal.
A "neutral" is COUNTED as a "dissatisfied customer."
If you sell 20 items (or less) a month, ONE "neutral" will result in a 21-day hold on YOUR money.
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How are dissatisfied buyers measured?
At eBay we consider a buyer dissatisfied if any of these occurs:
The buyer leaves a seller a Detailed Seller Rating (DSR) of 1 or 2 on any of the attributes
The buyer files a dispute, claim, or chargeback related to "Item Not Received" (INR) or "Significantly Not as Described" (SNAD)
Buyer leaves negative or neutral feedback
Note... the Dissatisfied Buyers Percentage is based on the last 30 days.
http://pages.ebay.com/sell/update08/rewardsfaq/index.html#19
YIKES!!!!!!!!!!!!!!!!!!!
Folks Who Bite Get Bitten. Folks Who Don't Bite Get Eaten.
0
Comments
<< <i>Is this in the future or has it already been implemented? >>
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It appears that the first 30-days of numbers are now being compiled.
The "snapshots" of the 30-day periods will come at allegedly "random"
times. More likely how they "randomly" grab DSRs to calculate the FVF
discounts that almost nobody is going to receive.
Funny thing is the 4.6 is for comunication..Within a minute I send invoices and as soon as payment is made I send a email with dc number and shipping info and have always shipped same day or within 24 hours. I'm not sure what more I could do as far as comunication. Maybe call buyers and sing them to sleep at night?
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EBAY tells buyers that "4-stars is good."
EBAY telles sellers that "4-stars is failing."
Buyers don't get it, EBAY does not help them.
Who benefits from sellers having low DSRs?
EBAY does.
<< <i>I'm not sure what more I could do as far as comunication. Maybe call buyers and sing them to sleep at night? >>
CDsNuts, 1/9/15
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The link thingy does not work for me. I click-it, and nothing happens.
Here is the URL
http://pages.ebay.com/sell/update08/rewardsfaq/index.html#19
Link
storm,
maybe you know the answer off hand. my ratings on my seller dashboard (one for getting discounts) are 49494948 but
on the feedback it reads 48484846 been that way for two months and did twice as much in sales this past month
anyhelp on this would be greatly appreciated
gator
Of couse if you have a newer account, and get hit with a few DST hits, this could really be a pain in the$#@. I have noticed a lot of "pending" transactions from Paypal lately on new buyers. I wonder if it is a result of this new policy.
(For those who don't know, PSers now have "dashboards." Everybody
is supposed to get one this month.)
It is important to note that EBAY can take their "snapshot" whenever
they decide to. The dashboard likley refreshes at a slightly slower
rate than does the server that feeds it; but, it should be close enough.
Dashboard numbers, if you watch them, fluctuate. IF EBAY took a snapshot
at a moment that was "convenient" for them, the FVF could be reduced/lost.
<< <i># 19 contains the lingo I quoted above. >>
Yes I saw that, I was thinking #30 overrides it if possible. They have made this a bit complicated to weed through. I may have to revisit this in the morning when my brain is on all cylinders.
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Nope.
The 5% rule nails longtime PSers, with thousands of FBs.
The PayPal hold is automatic - at PPs option - for ALL sellers
under 100 FB, or those registered after January 2007.
The rules are SUPER complex, and need to be read carefully.
<< <i>The "dashboard" number is the one they claim is used to claculate discounts.
(For those who don't know, PSers now have "dashboards." Everybody
is supposed to get one this month.)
It is important to note that EBAY can take their "snapshot" whenever
they decide to. The dashboard likley refreshes at a slightly slower
rate than does the server that feeds it; but, it should be close enough.
Dashboard numbers, if you watch them, fluctuate. IF EBAY took a snapshot
at a moment that was "convenient" for them, the FVF could be reduced/lost. >>
Your driving me nuts Storm. now I have to find my dashboard thing and read it. LOL. I guess I should be more up to date.
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No. It is echecks.
BUT...............
YES!!!!!!!!!!!!!
And Buyers BEWARE:
MANY of these sellers have ZERO money; none in their PP accounts
and none in their pockets. They CANNOT afford to buy the postage
stamps to ship the stuff you buy from them, UNTIL PP releases the
money YOU have paid.
PP will NOT release those funds for 21-days, UNLESS you leave POS
FB, or UNTIL the seller uploads the USPS-DC info to PP.
Buying anything from new sellers affected by this CRAZY scheme is
a SUPER risk for buyers.
storm i understand that but why does it take so long for them to avg my fb dashboard lol. give the wrong
impression by having a 4.6 for people to see but my seller dashboard is 4.8
dont get it
go to any city with $10.00 in my pockets, and make plenty
of money sitting in the public library. It actually took nothing
but some stamp money to get started on EBAY.
That is no longer the case. With the PP-holds and other conditions,
it takes CAPITAL to start an EBAY game, today.
New sellers are going to be high-risk vendors. Most are likely to fail.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
I will read it in detail in the morning, as there is a lot of what ifs, and not necessarilies written into it. Definately something we should be aware of. Thanks for bringing it up.
Lets hope Ebay does not pull in the US what they are trying in Australia......Down under EBAY wants PayPal as the ONLY form of accepted payment in a transaction. I think the policy goes into affect this month....pending goverment approval.
impression by having a 4.6 for people to see but my seller dashboard is 4.8"
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The dashboard is fed by a different group of servers. The stars that the
folks see are displayed by the same servers that dump to most of "My EBAY."
The dashboard eats from the server that accepts the input from star-leavers.
The refresh rate on the public display lags; sometimes for quite awhile.
You can test this with two computers. One with a browser open at MyEBAY,
another with a browser open at the dashboard. It MAY be testable with
one computer with 2 open browsers; but, I don't know that. (I'll look.)
EDITED W/Update:
I just called my friendly witch.
She confirms:
The DSR on your FB page is the 12-month number.
The DSR on the dashboard is the 30-day number.
The dashboard number is the one used to calculate
any FVF discount and any penalties/rewards; including
penalties/rewards relevant to placement in Best-Match.
<< <i>"why does it take so long for them to avg my fb dashboard lol. give the wrong
impression by having a 4.6 for people to see but my seller dashboard is 4.8"
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The dashboard is fed by a different group of servers. The stars that the
folks see are displayed by the same servers that dump to most of "My EBAY."
The dashboard eats from the server that accepts the input from star-leavers.
The refresh rate on the public display lags; sometimes for quite awhile.
You can test this with two computers. One with a browser open at MyEBAY,
another with a browser open at the dashboard. It MAY be testable with
one computer with 2 open browsers; but, I don't know that. (I'll look.) >>
I do not think I have a dashboard thing yet. Where do you locate it. "my ebay? feedback page? I do not see it.
What seller will ship knowing the money is tied up for 21 days?
And if ebay ever tried to pay pal only here what would stop a buyer from sending a check?
Steve
<< <i>
And if ebay ever tried to pay pal only here what would stop a buyer from sending a check?
Steve >>
Good question steve. Ebay,australia has a chat room devoted exclusively for people to vent on the PayPal only issue. They seem to be letting it go unmonitored. I will be watching it, to see how this plays out. I am sure that thought has crossed many minds over there. Needless to say, everyone there seems very upset.
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True.
BUT, before the next Xmas season, PayPal - or your own merchant account - will be the
ONLY payment method allowed on EBAY.
By sometime in 2009, PP will be the ONLY payment method on EBAY.
...........
Personal Note: I could not do what I do on EBAY without a PP only policy. It
would cost me a new employee if PP was not my ONLY payment method.
(Relativey few of my sales are in the collectible categories; I do fashion
and used rags and broke I-pods. I would not be able to do that business
if I had to accept paper-payments.)
Point of that being: I am not bashing PP. Just trying to get the word out
on the unfair holding of funds. That issue affects me because of the "high
risk" categories I sell in. Payments on almost ALL of my designer carp and
my electronics are held until the DC is uploaded. This started in March.
Most medium-sized sellers in those categories are routinely having $10K+
on rotating ice with PayPal. The goal of PP is to expand this HUGE profit
center to EVERY seller they can capture.
PP has put most of us in the position of having to open MM-accounts to
get at least a few cents interest. The MM-accounts are probably invested
in junk like sub-prime mortgages. These guys are not a bank. They are an
OUT OF CONTROL gang.
catch 1 negative (can happen to anyone, at anytime), you are exposed to this hold threat."
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NO!!!!
It is NOT just "negatives."
Under this scheme, a NEUTRAL is counted as a "negative."
A new buyer who has a routine transaction, often leaves NEUTS.
What seller will ship knowing the money is tied up for 21 days?
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I have been doing it since late March. (Designer Fashion and Electronics.)
MANY sellers have been having to give refunds because they do not have
the money to print postage. Until 10-days ago, PP was disallowing refunds
from held funds; they finally fixed it and called it "a glitch."
The sellers who issue refunds, quickly garner TONS of NEGs and NPS claims.
Thus, new and OLD sellers are NARUd fast.
I am telling you guys: EBAY does NOT want ANY little sellers on their site.
WMT / TGT / SEARS / QVC / KMT = The New EBAY.
AMZN = The New EBAY Biz-Model.
On Friday, buy.com moved their ENTIRE inventory to EBAY.
"Numbers Don't Match Dashboard, etc."
It appears that folks think the dashboard numbers equal 30-days.
The public view equals 12-months.
http://forums.ebay.com/db2/thread.jspa?messageID=1012652960&forumID=143&x#1012652960
CAUTION: When reading such links, DO NOT assume the info contained is correct.
There are LOTS of blind folks trying to be helpful, on the EBAY boards.
If a PINK (ebay employee) comments in a thread, they are correct about 50% of the time.
ONLY the official A-Z index contains the "correct" answers.
She confirms:
The DSR on your FB page is the 12-month number.
The DSR on the dashboard is the 30-day number.
The dashboard number is the one used to calculate
any FVF discount and any penalties/rewards; including
penalties/rewards relevant to placement in Best-Match.
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Important NEWS.............
AuctionBytes Blog
News and insight focusing on
ecommerce and the online auction industry
by Ina Steiner, Editor of AuctionBytes.com
May 05, 2008
eBay Cancels 2009 Atlanta 'eBay Live' Conference
By: Ina Steiner
Mon May 5 2008 17:30:03
Signaling more change, eBay cancelled next year's user conference, scheduled for June 11 - 13 in Atlanta, Georgia. The event had been booked in 2004, but eBay cancelled the conference 2 years ago.
eBay Live has been held each June since 2002. The conference provides small and large sellers alike the opportunity to have face time with eBay and PayPal executives, network with colleagues and take classes, while buyers and die-hard eBay fans could enjoy eBay's hospitality.
In an announcement to users today, eBay executive Lorrie Norrington said eBay would be focusing its energy next year on smaller venues "to facilitate more face-to-face interactions with our customers and community."
After eBay Live 2008 is wrapped up in Chicago in June, the next conference will take place in Orlando in August 2010.
The cancellation of eBay Live 2009 came as eBay began shifting its focus on the needs of high-volume sellers. We learned through a source that eBay Live 2009 was booked 4 years ago at the Georgia World Congress Center to run June 11-13, and was cancelled in February 2006, a month after eBay held its first Ecommerce Forum invitation-only meeting of 200 of its top sellers.
The focus on large-volume sellers became even more evident last week when it was revealed that eBay has entered into a deal with online retailer Buy.com to place all of its new and in-season inventory on eBay in a first-of-its-kind partnership.
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EBAY Live was for small sellers.
BIG sellers don't waste time going to conventions.
WMT no need no EBAY Live.
I hope they rethink this.
Kirby Puckett Master Set
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Sadly, so far, there are no reports of buyers agreeing to such terms.
New sellers are REQUIRED to accept PP, or bring their own merchant account.
Most new sellers do not even know how to get a merchant account; few that
do can qualify for one.
Maybe somebody willpay us ALL ALOT of money for our "seasoned" high-FB EBAY accounts.
I have many that I would like to sell.
Buyers won't know until its too late. That's what happens now with Paypal e-checks....right? I'm not shipping that until it clears unless I want to give the card away. Do you?
Kirby Puckett Master Set
<< <i>Storm,
Buyers won't know until its too late. That's what happens now with Paypal e-checks....right? I'm not shipping that until it clears unless I want to give the card away. Do you? >>
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Usually, e-checks clear fast; 3 to 4 days. I ship b4 they clear,
if the $-number is tiny, or if I know the buyers.
The 21-day hold presents a different set of challenges.
MANY new sellers have ZERO money; trust me, I KNOW, it's true.
They cannot pay to ship the item to get the funds-release-clock
moving. Some little sellers cannot even put gas in their cars to
get to the post office! They have, historically, depended on using
the buyers' money to facilitate shipping. NOT ANYMORE.
NO buyer is going to put up with waiting for 21-days until the
item is EVEN mailed. Sellers, TODAY, are issuing THOUSANDS
of refunds for items purchased over the last weekend. These
sellers will get NEGd, and their chances to recover will be nil.
There is NO solution. EBAY wants the marginal folks OUT of the
game. EBAY is going to get what they want.
<< <i>This will defintly kill most dropshippers >>
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RIGHTFULLY so!!!!!!!!
They did more to poison the "customer service and trust" aspects of EBAY
than ALL of the collectible-scamsters combined.
Nick
Reap the whirlwind.
Need to buy something for the wife or girlfriend? Check out Vintage Designer Clothing.
out b4 the funds clear?
It has nothing to do with having postage money, that part lost me.
Steve
out b4 the funds clear?.."
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Because ONLY three events can result in the hold being released; and, each requires the item to have been shipped.
1. 21-days (without a chargeback/snad/inr)
2. Pos FB left
3. Delivery-Confirmation uploaded to PP
The only other option is to refund the payment, which will definitely result in a NEG from the buyer.
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MOST folks here have no idea how the "other-half" lives.
The average little-EBAYer has NO extra money, except that which comes from selling their stuff.
Poor-folks are a good source of cheap stuff. When they are gone, only the BIG guys will set prices.
That is good for some of us sellers, and less good for bargain hunters.
Thanks for clearing that up for me.
Steve
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Your funds will not be released, absent the uploaded scan-info.
(An honest buyer could leave FB and get your funds released.
Or, 21-days w/o a PP-dispute/claim could pass.)
And, of course, you will likely lose a PayPal claim in such a case.
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The holds are NOW/TODAY starting to hit large PSers.
This afternoon, a PP monkey claimed they are considering "conditional
releases on enough funds to pay shipping costs on affected items."
BUT, sellers MUST BUY their postage services from PayPal to qualify
for the "conditional release."
PP may soon have a war on its hands.
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I suspect that ALOT fewer folks will be "starting out" henceforth.
It appears that some of us may have an opportunity to become
larger-fish in the weeding-out process. In a few categories, I
expect to LOSE some of my competitors.
The PayPal "hold" on Coach/SONY/Tiffany/Apple etc. merch will likely
eliminate MOST of the soccer-moms.
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
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I looked at that again today. It would definitely be too expensive, for me.
PayPal takes the place of a REAL employee.
As soon as they move to a PayPal - or MA-only - scheme, paper-payments
will be a thing of the past on EBAY.
Folks who sell less than 20-items a month, will be kicked into PP-only if they
get ONE neutral. (Neuts = NEGs under the new scheme.)
The ONLY thing I can see to do is keep a MM-account at PP. All of the held
funds auto-sweep into it at night.
Edit: I just read the new terms and it seems like that will be an option for now at least...
Collecting 1970s Topps baseball wax, rack and cello packs, as well as PCGS graded Half Cents, Large Cents, Two Cent pieces and Three Cent Silver pieces.
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Yes.
At this time, that is permitted.
When PP sees how HUGE the gains on the held funds are,
MAs will likely be tossed out.
I fully expect PP-only by/before summer 2009. It's the smart
play. If you read their quarterly-filings, it seems it may be their ONLY play.
The Seller dashboard is a snapshot of the last 30 days to current. I went from 4.8/4.9 on everything waiting for ebay to finish "Calculating my powerseller discount" when I had about 150 auction format items end to a 4.4-4.9 on my DSR's 30 days later when I had about 15 things sold out of my ebay store. Now I don't qualify. My DSRs via my feedback are 4.5-4.9. Those are cumulative since the start of DSR's, seller dashboard is the last 30 days.
Hope that makes sense and clears it up.
My eBay Store
BigCrumbs! I made over $250 last year!
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It does and it does.
It also illustrates how easy it is for sellers to be "manipulated"
out of position to receive their FVF-discounts.