Proper Etiquette

ECHOES

I recently submitted three coins to a local dealer for grading (March 12), I have purchased from this dealer since the mid 90's and can say that we are on a first name basis. I wanted Tru-View with this submission, and when I said that, he wasn't sure, and made a note to call PCGS and inquire. I paid a visit to the store on Friday March 28, looking for new additions for my 7070 and inquired if he called PCGS about the Tru-View that I requested. He appeared to be a bit embarrassed and said that he did not send them yet, because the store has been so busy with people selling PM, coins, he did say that he had to make some time to send them. I have to admit that I was upset, at the same time I could understand his point about the store, as a number of people came in to sell only. My question, is two weeks+ to long a time to wait to send the coins? He is a good man, I like to purchase from him, but I would like my coins submitted with-out being a Pain in the A**.
Any input would be helpful...


edit to say post 100...

DorkGirl

If you want control of when they get sent to PCGS, why not join up and send them yourself?

MadMarty

Why not just joins the collectors club and submit them yourself?

garsmith

Why don't you just get a subscription and submit them yourself

DorkGirl

Looks like we were all thinking the exact same thing.

ECHOES

As a matter of fact I did join a week after submitting the coins...

fc

ask me, coin collectors are an impatient bunch as a whole.
for example, when i bid for a coin in an auction i do not expect to see
if for a month and a half.

they send me an invoice.
i send the check.
they hold for a week.
they send the coin.
i get it a month or so later.

i consider that to be the norm.

now if it was grading at a tpg, i would think in the terms of 3 months to get my stuff back.
just relax. you own the coins. they are not going anywhere. be patient. a dealer is trying
to do you a favor and is busy right now.

sanitarium1inmate

<< <i>As a matter of fact I did join a week after submitting the coins... >>

WinPitcher

If you are now a member I would politely ask for the coins back from the dealer and
send them in myself.


Steve

Griv

I expect a fair turnaround from PCGS on submissions. They often surprise me with earlier then expected grades but some seem to just get stuck. I was loving the old guarantee as I was usually eligible for a couple freebies. Of course you never wanted to use the freebies on something you want back anytime soon.

I do think it is not unreasonable to expect a dealer that had committed to sending your coins in for submission do so in a reasonable time. Obviously had he you would have continued to work with him which increases what business you might do with him. A favor isn't a favor if it doesn't get done, it's then a screw over. For those that buy and sell on the Internet, time is important and waiting 3 months for a coin is not acceptable even if it is a coin for my personal collection. 1 month maybe. IMO

ECHOES

<< <i>ask me, coin collectors are an impatient bunch as a whole.
for example, when i bid for a coin in an auction i do not expect to see
if for a month and a half.

they send me an invoice.
i send the check.
they hold for a week.
they send the coin.
i get it a month or so later.

i consider that to be the norm.

now if it was grading at a tpg, i would think in the terms of 3 months to get my stuff back.
just relax. you own the coins. they are not going anywhere. be patient. a dealer is trying
to do you a favor and is busy right now. >>




Yes I have to admit that I can be impatient, two of those coins my father gave me and it is very important that I have them back...

BlindedByEgo

You should take control from the dealer and submit them yourself - that way only PCGS is in control

sturmgrenadier

I have only submitted to PCGS through my trusted authorized dealer. I always viewed having one of my coins 'bodybagged' to be the cardinal sin, to be avoided at all cost, because it amounts to wasted money. Aside from the membership fees (all and all, not extremely prohibitive), I valued the 'pre-screening' that my dealer provides me, as he is very good at detecting original versus altered surfaces. In reading this thread, though, I am beginning to reevaluate my stance. Maybe I am being pennywise and pound foolish as the old saying goes: maybe getting 'bodybagged' a few times through direct submission is more valuable, because it would provide me with examples of problem coins that I could use as a reference set. I have a great relationship with my dealer (the stuff he finds me is awesome), but if I am to ever learn to find quality, original coins, I probably have to have the courage to directly submit a few raw ones that I find at coin shows.

ricko

You have a vested interest... the dealer has a business... each of you has your own priorities. Take control and send them yourself. Continue to do business with the gentleman, who, up to this incident, has been a reliable dealer. Cheers, RickO

19Lyds

<< <i>If you want control of when they get sent to PCGS, why not join up and send them yourself? >>



Thats my advice as well. What is it, $49 bucks for the base membership?

wayneherndon

Per the grading services agreement, dealers are supposed to send in coins promptly. However, I know that's hard when it gets really busy. I would suggest minimizing the impact on your dealer by asking if he'll just give you a PCGS form with his number written on it so that you can send the coins directly to PCGS. This works well for both of you. You get the coins off faster and they can come back directly to you. He doesn't have to handle them or be an intermediary between the two of you.

If you do take this approach, I'd recommend giving your dealer a copy of the invoice so he has it if PCGS calls (can't read the address, credit card number, added wrong, etc.). It is very embarassing to a dealer to have the grading service call about an invoice and the dealer doesn't know what it is or who submitted it.

I use this approach regularly with customers and they seem to appreciate it and it works well for me too. Additionally, I don't have the risk of a customer thinking I switched or damaged a coin if they do all the order handling themselves.

WH

GoldenEyeNumismatics

If he's a good guy I'd give him a break. Everyone slips up from time to time.