Help with finding Garrett accessories

speer34

Can anyone here let me know where I can pick up a new set of Battery "sleeves" for my GTI 2500? I have looked out there at some of the different sites, but I haven't been able to find any yet. I've put an email into the folks at www.garrett.com but I doubt I will hear back from them until Monday at the earliest.

Thanks,

Speer34

kevinstang

I would wait until you hear back from Garrett, I needed new battery holders for my older GTAX1000, emailed them about it, and a week later had two new ones sitting in my mail box- and they were free!

lordmarcovan

They do tend to crack. I had to replace a set once.

Can't remember where I got them, but they were cheap. Like three bucks.

Maybe Garrett's homepage will have a listing for them. Like kevinstang said, you might catch 'em in a generous mood and get a free replacement.

Morglan

Try taking them in to a local Radio Shack--I had to replace some battery holders from an old White's machine once, and they had them in stock at RS (just be sure to take the old ones in to match up).

lordmarcovan

Y'know what- that's a good idea. Come to think of it, I believe I found some replacement battery clips like that at Radio Shack once.

speer34

Thanks for the help. I'm going to make a trip out to RS here this week and see what I can find. Also, I'm waiting to hear what Garrett has to say. Maybe they have some that I can get from them also.

Thanks again

speer34

UPDATE--I received an email from Melinda at Garrett on Thursday asking for my address. I gave it to her and she said that they would send them out free of charge. This is the first time I have ever needed anything fixed/changed on either one of my detectors and I am very pleased with their service and how they stand behind their products. I don't know about the other companies, but I do know that Garrett definitely stands behind their detectors.

millennium

speer.....the Gti 2500 first detector I ordered came in damaged in shipping..it looked like UPS had ran over the thing. UPS left the detector at my door and when I came in from work, I noticed it was broken. I called KELLYCO( where I ordered it) and they told me that they would send me one out as soon as they got another one in stock...at the time they were hard to get. (about 2 weeks)...Well you know how it is.....I wanted to go and try the thing out, but the coil was messed up and would not work. I called Garrett and told them what happened, and that if it was possible, I wanted to get a replacement coil...After explaining what happened, they told me not to worry it would be taken care of....THE VERY NEXT day I received a complete NEW detector, with a note to put the other in the box and send it back....They never even charged me for the new detector and trusted me to send the damaged one back...I was really impressed... I called Kellyco to tell them I had received a new detector, and was informed that they too had already sent me another detector!..I explained to them what Garrett had done for me, and they also just asked me to refuse shipment on the one they sent and were very glad I was a satisfied customer.....Other companies may do business this way, it would be nice, but I do know Garrett did.

speer34

I hear what your saying. This is the first time I have had to deal with Garrett directly and I am very impressed. The times I have dealt with Kellyco, they have also impressed me beyond belief. As you may recall, I ordered the Ace 250 first while I was in the UK. Since I was overseas, they had to send it out via USPS. I was dreading the wait, but Kellyco must have put it in the mail within just an hour or so of when I ordered that one. I had the detector within 6 days to the UK. WOW!!!!

When I ordered the 2500, I also ordered it on a Saturday, and that one was shipped out and reached me within 6 days as well.

When you have the "bug" to get out and hunt, you really want to get out there as soon as you can--I can imagine what it felt like when you thought you may have to wait 2 weeks.

ricko

That is great customer service from Garrett... and from Kellyco... I too have had good customer service from Kellyco.... excellent people to deal with. Cheers, RickO

lordmarcovan

While I've had some issues with Garrett detectors in the past (pretty much just my old GTA-500 machine), I too must say that in my experience, the company's customer service was excellent.