Speaking of the June special.....

Davemri · July 3, 2007 3:03AM

How long has everyone had to wait to have their cards opened and invoiced? My package of 60 cards arrived June 27th according to my del conf.. but still not entered.

dave

JasP24 · July 3, 2007 3:16AM

Dave, I had one arrive on the 26th of June and was logged on the 30th...Yep, on a Saturday!lol

Date Received: 06/30/2007
Date of Grades Posted: No Date Specified
Date Shipped: No Date Specified

Davemri · July 3, 2007 3:23AM

I even wrote 5 day special on the side of the box.. I guess if they cant get them graded in 5 days, they just delay logging them in. What a bunch of crap. I think I may be done submitting to PSA......

drewsef · July 3, 2007 4:03AM

can I buy that Don Hutson in 7 off of you then?

onlyanumber · July 3, 2007 4:19AM

Did you call them and ask them why it wasn't logged yet?

Davemri · July 3, 2007 4:50AM

<< can I buy that Don Hutson in 7 off of you then? >>

lol.....I said stop submitting, not buying.....

<< Did you call them and ask them why it wasn't logged yet? >>

No because I wasn't sure how long it was taking with everyone else's order...I'm just damn frustrated...

glossycrazy · July 3, 2007 6:06AM

Hi- I'm in the same situation you are! My 5 day sub was logged in on Monday, June 25 and nothing yet! It is day #6!! The 5 day special isn't guaranteed/ it says approximate in the listing.. That means 5, 6, 7, or 8 days! Close enough for them! I called today and the gal said probably on Thursday!! That would be day #7 with the 4th of July off of course. Poor service in my book!
Paul

cardbender · July 3, 2007 7:19AM

It's for this exact reason I rarely submit cards under the $13/ 5 day service level. It's not really guaranteed. You're better off sending them in under a bulk sub. and rolling the dice on a quick turnaround. I've had some bulk subs graded within 10 days of them being logged in. Why pay $8 more per card to get frustrated with the slow service?

Dave and Paul, hopefully your grades will pop soon.

Davemri · July 3, 2007 7:21AM

I'm not worried about the grades popping, Just getting logged in would be nice....

Yankeeefan · July 3, 2007 7:40AM

I sent in a box containing 2 subs last Thursday. One was a new member sub voucher and the 2nd a $5 June sub. The packaged was received yesterday and the new member submission was logged in. However, my June sub hasn't been logged in... even tho it'll probably take awhile for the June sub to pop, I was hoping it would get logged in at the same time as the other submission.

RonBurgundy · July 3, 2007 12:55PM

Frankly, the constant complaints about this are getting old, and PSA should do something about it. For example, if PSA were to offer a $11/5 day approximate special vs. a $13/5 day guaranteed turnaround, it would at least offer some transparency about orders. I say this with all due respect to PSA: Please improve your customer service. Your customers are the lifeblood of your company. They deserve better.

Ron

Boopotts · July 4, 2007 3:22PM

<< Frankly, the constant complaints about this are getting old, and PSA should do something about it. For example, if PSA were to offer a $11/5 day approximate special vs. a $13/5 day guaranteed turnaround, it would at least offer some transparency about orders. I say this with all due respect to PSA: Please improve your customer service. Your customers are the lifeblood of your company. They deserve better.

Ron >>

PSA cannot do this, for the simple reason that if customer service improved and turnaround times became faster (with a FIFO system) then these boards would die within two weeks. Nobody would have anything left to discuss.

Yankeeefan · July 5, 2007 12:43AM

I received an email from customer service this morning. Seems I forgot to sign my June special submission. A quick phone call, lead to another email stating I agree to the terms and conditions etc. Emailed back stating I agree and I'm out of the problem pile (and I wasn't aware I was in it)
A shout out to Terri G. for getting me straightened out in less than 5 minutes. Thanks!!

jradke4 · July 5, 2007 12:49AM

<< It's for this exact reason I rarely submit cards under the $13/ 5 day service level. It's not really guaranteed. You're better off sending them in under a bulk sub. and rolling the dice on a quick turnaround. I've had some bulk subs graded within 10 days of them being logged in. Why pay $8 more per card to get frustrated with the slow service?

Dave and Paul, hopefully your grades will pop soon. >>

Well thats if the value of your cards arent that high. Its a good deal for cards between $100 and $500 in claimed value.

Davemri · July 5, 2007 1:06AM

My order of 9 cards were all either >$75 value or older than 1960. The remaining 50+ cards were submitted under the $5 special...

Ichiro51fan · July 5, 2007 2:52AM

Well, I have a 3-card sub under the supposed $13/5 special that they logged on 6/5/07... exactly one month ago and no grades yet! I called early last week and all they said was that there was no garuntee. I asked what the heck the "5-days" was meant as and they said "just a guideline", lol! Thank god I didn't actually pay for this joke as I had 3 vouchers that I used.

The real problem I see is that PSA nearly has a monopoly on this part of the industry. Since PSA-graded cards almost always bring the most money, those of us in it to maximize profits are forced to go the PSA route. Of course, they know this and therefore apparently don't think they have to provide even a moderate amount of decent service. I know there are good people that work at PSA, I simply think it's an issue of being severely under-staffed. I have noticed grading inconsistencies as well, which reflects poor quality control, but that is also probably as a result of having to rush through orders due to being understaffed.

Long wait times aside, I think one of the most frustrating things about submissions is not knowing how close they are to being graded. i would think it would be relatively easy to implement a staging/tracking process where people could at least get an idea of where exactly in the process their sub is. Enabling us to check this online would save them hours in fielding phone calls, so should be a good ROI for them.

smallstocks · July 5, 2007 7:22AM

I would definitely contact Joe about that. That is garbage.

cardbender · July 5, 2007 6:15PM

<< 

<< It's for this exact reason I rarely submit cards under the $13/ 5 day service level. It's not really guaranteed. You're better off sending them in under a bulk sub. and rolling the dice on a quick turnaround. I've had some bulk subs graded within 10 days of them being logged in. Why pay $8 more per card to get frustrated with the slow service?

Dave and Paul, hopefully your grades will pop soon. >>

Well thats if the value of your cards arent that high. Its a good deal for cards between $100 and $500 in claimed value. >>

I forgot about the value of the cards. I was only thinking of cards under $75 in value. Sometimes you have no choice in the type of service level to use other than value of the item. For cards under $75 I wouldn't use any other service level other than bulk. If I didn't have enough cards to submit under a bulk level, I would simply wait until I accumulated more cards.

twiley · July 5, 2007 11:08PM

I just sent a June Submission on June 28th. USPS says it was delivered and signed for on July 3rd. PSA has not added it to their database as of yet. I hope they have it and not someone else. This is the part of the submission where i worry that PSA might not have gotten my cards and someone else did

I know they are busy but it would give me less worry that they have it and not someone else. There has to be a better way to let people know during this time of worry that PSA does have my cards...

Fingers crossed.

hill33 · July 7, 2007 6:53PM

Mine were signed for at the Post Office on 29th June and were logged in 6th July. One week from being received to logged in with the holiday in between, so 4 business days.

FB · July 7, 2007 9:00PM

Mine shipped from NJ on June 28. I am happy as can be that they were entered by PSA on 7/7 - because the Post Office decided NOT to update their Delivery Confirmation for this order. 10 days for a Priority Mail package - I was getting ready to give up hope until the beautiful PSA email showed up!!!!

Now, if the grading Gods would only be as benevolent...

Frank

twiley · July 7, 2007 11:55PM

Well I double and triple checked my submission forum to make sure I didnt do anything wrong which would hold my submission. I too sent my sub from NJ on the 28th. USPS has reported the package was signed for on the 3rd of July. I guess I will just wait and see. I am afraid to call them and ask since I have read horror stories from people who called and asked. Apparently they all got poor grades for calling and bothering them...

MorrellMan · July 8, 2007 12:12AM

Just for time references, I sent in a 5 day special with a July tallboy special on July 3, with the mail not moving on July 4. The 5day was entered on July 6 and the tallboys were entered on July 7. Of course, I live 50 miles from Newport Beach, but still, doesn't seem the submission sat in the box too long.

JasP24 · July 8, 2007 12:28AM

<< I am afraid to call them and ask since I have read horror stories from people who called and asked. Apparently they all got poor grades for calling and bothering them... >>

Urban myth...

twiley · July 8, 2007 12:34AM

<< Urban myth... >>

Truthfully? You have had good experience with calling on a sub?

If so then I will gladly give them a jingle on monday morning. I know they are busy but now I have a bad feeling seeing a post about a July special being added to their database

JasP24 · July 8, 2007 1:41AM

<< 

<< Urban myth... >>

Truthfully? You have had good experience with calling on a sub?

If so then I will gladly give them a jingle on monday morning. I know they are busy but now I have a bad feeling seeing a post about a July special being added to their database

>>

The few times I've had to call it had zero affect on #1 how long the sub took, or #2 the grades given. In fact, if your issue is that they have received it, yet it hasn't been logged it would behoove you to call in case there is a problem with the paperwork somewhere. Based on past history I would give it a week between day they receive and day they log it in. If it goes longer than that chances are there's a problem that a quick call can correct.

To infer that the CS Reps and the graders are somehow in cahoots to screw over anyone who happens to call in with a question is ridiculous. Strangely enough, I tend to get better grades on the subs that take the longest..It's the ones that go in on a 45 day sub and pop in 1 week that I typically get the worse grades..Not saying there is anything behind that, but just my experience in my 8 years of sending subs to PSA...

Jason

twiley · July 8, 2007 2:16AM

Jason - Thank you for the advice. I will wait until the 11th and see what happens. I am still worried reguardless. There were some cards in my sub that have more sentimental value more then $$ value. I sent them mainly for the protection of the slab. The rest I sent were the best of 32,000 + cards I opened from rack packs for my set registry. FWIW I have only read on these forums about people calling and getting poor grades. I never have had that happen to me so far. - Tim

RonBurgundy · July 8, 2007 8:08AM

While I suggested in an earlier post that the constant complaining should lead PSA to consider a guaranteed turnaround with maybe a different pricing scheme, I will say I've almost always had a good experience with my stuff being logged in promptly. And I've always had $13/5 day specials pop on time.

I also do not think that calling about your order = a greater likelihood of poor grades. That's a black helicopter theory that's simply crazy.

Ron

jimq112 · July 8, 2007 10:13AM

<< Well I double and triple checked my submission forum to make sure I didnt do anything wrong which would hold my submission. I too sent my sub from NJ on the 28th. USPS has reported the package was signed for on the 3rd of July. I guess I will just wait and see. I am afraid to call them and ask since I have read horror stories from people who called and asked. Apparently they all got poor grades for calling and bothering them... >>

I wouldn't be worried at all. I've seen the sheets of registered mail that gets signed for there, it's a mass delivery sheet called a firm sheet, with all of the packages in that bundle signed for all at the same time.

It's possible there were 50-100 packages signed for along with yours on the same sheet, and when they arrive they get put on a card in line to get sorted into grading level.

At the beginning of the month they get more subs than the rest of the month, due to last minute submitters. They could have gotten hundreds or thousands of subs on monday and tuesday 7/2 and 7/3.

I think give them a day or 2 to get them all logged in, maybe call on wednesday if you haven't heard anything. Chances are very good that they're on a cart waiting to get entered.

Boopotts · July 8, 2007 12:45PM

<< 

<< 

<< Urban myth... >>

Truthfully? You have had good experience with calling on a sub?

If so then I will gladly give them a jingle on monday morning. I know they are busy but now I have a bad feeling seeing a post about a July special being added to their database

>>

The few times I've had to call it had zero affect on #1 how long the sub took, or #2 the grades given. In fact, if your issue is that they have received it, yet it hasn't been logged it would behoove you to call in case there is a problem with the paperwork somewhere. Based on past history I would give it a week between day they receive and day they log it in. If it goes longer than that chances are there's a problem that a quick call can correct.

To infer that the CS Reps and the graders are somehow in cahoots to screw over anyone who happens to call in with a question is ridiculous. Strangely enough, I tend to get better grades on the subs that take the longest..It's the ones that go in on a 45 day sub and pop in 1 week that I typically get the worse grades..Not saying there is anything behind that, but just my experience in my 8 years of sending subs to PSA...

Jason >>

I think there's something to this. My suspicion is that modern subs get more or less broken into two categories-- those that will require a loupe to grade (meaning the overall condition is superior) and those that can be more-or-less graded with the naked eye, with those subs in the former category being 'put off' by the graders for as long as possible (becaue they're going to be harder to grade).So, if two subs contain nothing but, say, 1985 McGwire RC's, the sub with the better condition cards will take longer to be returned.

twiley · July 8, 2007 1:25PM

That would make a LOT of sense. I sent 59 modern cards that are from the 1984 topps set for my set on the set registry and 1 beat up card from topps 1966 which was the the sentimental card. I know the 84 topps arent worth a whole lot to many people here. Others will swear there will always be tons of Gem Mint 10s from that set. I dissagree 100% from experience. After weeding thru 32,000 plus cards all from rack pack cases. I was lucky to find the 59 cards to submit! 99% of the cards had corners with bad cut issues and centering issues on the front and/or the back. I will wait and see I am not in a super rush to get my cards back. Thanks for all of your input

JasP24 · July 8, 2007 10:48PM

<< I think there's something to this. My suspicion is that modern subs get more or less broken into two categories-- those that will require a loupe to grade (meaning the overall condition is superior) and those that can be more-or-less graded with the naked eye, with those subs in the former category being 'put off' by the graders for as long as possible (becaue they're going to be harder to grade).So, if two subs contain nothing but, say, 1985 McGwire RC's, the sub with the better condition cards will take longer to be returned. >>

Sounds like a logical explanation. There are definitely some inconsistences with how and when some subs get graded and others don't. We know for a fact PSA doesn't use first in first out philosophy, so maybe this is the more likely scenario. We need an insider who can tell us the exact process that PSA uses to assign subs to graders...lol

Jason

Ichiro51fan · July 9, 2007 2:42AM

<< That would make a LOT of sense. I sent 59 modern cards that are from the 1984 topps set for my set on the set registry and 1 beat up card from topps 1966 which was the the sentimental card. I know the 84 topps arent worth a whole lot to many people here. Others will swear there will always be tons of Gem Mint 10s from that set. I dissagree 100% from experience. After weeding thru 32,000 plus cards all from rack pack cases. I was lucky to find the 59 cards to submit! 99% of the cards had corners with bad cut issues and centering issues on the front and/or the back. I will wait and see I am not in a super rush to get my cards back. Thanks for all of your input

>>

Interesting about the 84 Topps... I noticed that that year is still pretty cheap to get a hold of unopened material. Not sure about racks but wax boxes seem to be available for $40-50 per. Not bad, considering 80-83 & 85 are pretty much well over $100 each. Of course, the main reason 84 is still so cheap is the lack of any big rookies (other than potentially Mattingly). The fact that Strawberry tanked his carreer didn't help that either

My other theory about 84 Topps is that it's the first year that both Fleer & Donruss exceed topps in value and desireability. From 81 to 83, Topps was the definate leader, but that got flipped in 84 with Donruss way out in front, followed by Fleer, with Topps bringing up the rear. So, for 84 collectors, Topps being 3rd has most likely been a factor in keeping values down. Still though, the 84 Topps are pretty nice... to me, probably the second best look (behind the 83's). I have a ton of them ungraded with a few Superstars and HOFers out to PSA currently.

If what you're saying about only finding 59 possible 10's out of 32,000 raw cards holds consistant though, I suspect this may be a sleeper in the big money PSA-10 80's game. I've probably got about 10-15,000 commons that I need to look through myself.

twiley · July 9, 2007 3:51AM

I doubt I will get 59 psa 10s. I am guessing maybe 30-40ish from my perspective. I still might end up with mostly 9s and some possible 8s who knows. I found that year grading in Gem Mint is tuffer then 1983 topps for example. Due to the dark blue backing 1984 topps cards have which was easily chipped from the cutting machine. Not to mention all the slight blue ink spots on the front left from the backs of the card on top of the card in the packs. Then if all that is ok the centering on that year is all over the place. If not on the front its a problem on the back. Then if it is centered and no chipping etc etc the 10x loop might show a bunch of problems. Gem Mint 10s are like finding a needle in a haystack. At least for me anywayz...

EDIT ADD:
I can sleep at night now

>>Your shipment was entered on 07/09/2007. Further processing is pending.<<

envoy98 · July 9, 2007 5:32AM

So where are the grades?

twiley · July 9, 2007 6:11AM

At this point I could careless if it takes for them a few weeks to grade my submission. I just wanted to be 100% sure they had my cards.

Yeeeeehaaaaaw

envoy98 · July 9, 2007 6:22AM

Ah I read that wrong. I thought you had posted they were shipped...I was too excited I guess.

twiley · July 9, 2007 6:55AM

<< Ah I read that wrong. I thought you had posted they were shipped...I was too excited I guess.

>>

when the grades pop I can post them if you like?

pswebauctions · July 9, 2007 6:56AM

I sent my 46 card submittal on June 7. They received it on the 11th.

One order - a single $13/5 was entered on the 14th and the second order, June special, was entered in on the 15th. About 4-5 business days.

The grade on $13/5 popped in 3 days. As for the bulk order, it has been 15 business days later and still no grades. For you folks who submitted towards the end of the month, it appears they got slammed with orders and it may take a while for them to process it - Good luck.

bcd33 · July 9, 2007 7:06AM

I recently submitted 4 orders in the same shipment. One of the submissions was for 7 free gradings from 1998 that got lost in some paperwork until recently. Beat that! Anyway, my guess is that my submission will end up on the problem shelf. Does anyone know if all orders in a shipment are placed on the shelf or just the problem order?

Davemri · July 9, 2007 7:32AM

OK..Here's an update on my submission. Cards arrived on June 27th to PSA. I get an email on July 7th stating there was a problem with my submission. I forgot to sign that I agree to the terms and conditions. I get an email and shoot it back within 5 minutes stating that I agreeed to all the terms and conditons. It is now monday and still not logged. I call again, get a new cs rep, get the same email, and send it back right away again.. We'll see how long it takes now to get logged. I realize it was my fault to start with but geez...how frustrating. I was hoping to get my grades back by the beginning of football regular season, but looks like I won't make it......

Anyway, I'm done with my rant...

Dave

envoy98 · July 9, 2007 9:19AM

Sorry to hear that Dave. Pretty lame if you ask me.

BTW, are you selling off stuff in your HOF set? You were hanging with me the whole way and then I see your set updated and there's cards missing...what gives?

Davemri · July 10, 2007 10:49PM

Yeah!! My submissions finally got logged today...Now another couple months for grades..

dave

envoy98 · July 11, 2007 1:44AM

<< I recently submitted 4 orders in the same shipment. One of the submissions was for 7 free gradings from 1998 that got lost in some paperwork until recently. Beat that! Anyway, my guess is that my submission will end up on the problem shelf. Does anyone know if all orders in a shipment are placed on the shelf or just the problem order? >>

Did they still honor that voucher? They used to expire after 6 months and the freebie voucher for renewals was 12 months.

TheVon · July 11, 2007 7:30AM

After reading this thread I wonder if I should call to check on my submission? I waited until June 30th to send in another $5/4-month special submission. I know a lot of us waited until the last day to submit so I wasn't concerned at first, but now it's been 11 days since I sent it and it still hasn't been logged in.

envoy98 · July 11, 2007 7:42AM

Give 'em a call. I talked to customer service though and they said orders are going to be taking 45 days again. Bad news for me as I have 6 subs totalling about 200 cards. It's a lot of money to have tied up maybe they'll be nice to me.

TheVon · July 11, 2007 12:44PM

It never fails . . . I complain about late logging or poppage and half an hour later I get an e-mail.

Cards sent 6/30 and logged in today (7/11). They must just be super busy.

diamondman · July 12, 2007 2:01AM

Anyone still waiting on April submissions? Just curious?
Date Received: 05/05/2007
Date of Grades Posted: No Date Specified
Date Shipped: No Date Specified

envoy98 · July 12, 2007 2:22AM

I just had one of my june specials pop. Logged 6/30 and popped today. I have 5 others there from earlier in the month (the earliest is only 6/22). Odd how things like that happen.

JasP24 · July 12, 2007 3:18AM

I'm still waiting on 2 June Special subs..One logged 5 June and the other 30 June...

As long as the grades are good, I dont care how long I wait..lol

braves72078 · July 12, 2007 11:04AM

<< Give 'em a call. I talked to customer service though and they said orders are going to be taking 45 days again. Bad news for me as I have 6 subs totalling about 200 cards. It's a lot of money to have tied up maybe they'll be nice to me.

>>

I agree, I sent 450 cards on 6/26 and now will have $2,250 tied up until who knows when, but maybe it will be worth the wait as most were 2006 Football RCs, and maybe they will be back before the Playoffs start!!!

Bill

Speaking of the June special.....

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