UPDATED:Stay away from bestbuy791silver and this is the reason you should never leave feedback first

RemynSkyler · April 24, 2007 1:29PM

Hello Everyone,

To make a long story short I sold a PSA 9 1984 Topps Don Mattingly for about $16.00 on E-bay. I just got this card back from PSA and put it directly on E-bay. The auction ended on 4/17 and the next day the buyer pays through Paypal. On 4/19 he asks me when the card was shipped out. I reply back saying the card will ship out either on 4/20 or 4/21. He then leaves this e-mail yesterday:

"Again-When was this sent?????? Please answer me."

I reply back that the card left Saturday and against my better judgement I left a positive feedback for this guy even though I had a feeling this would turn out bad. I usually leave feedback when I receive the payment, but never again because I just now get this e-mail from this guy.

"Mark,
I received the item today. I am very dissapointed in what i have received. I first noticed the red/white PSA label had a ripple in it from air getting into it. I immediately put my fingernail into the top left corner i noticed that this case has been opened before!!!! I want an explanation immediately."

Mind you my feedback is at 1013 all positive and this is for a freaking $16.00 card! His is around 97% and he recently got a comment back from a seller stating that he is rude and that he threatened to leave a negative if he did not get feedback first. I e-mail the guy back asking what is he talking about and that I just got this card back from PSA. He now sent this e-mail to me sounding like he is threatning me with my first negative.

"I seen that-you have perfect feedback! VERY RARE! I know....Trust me....unless it was done during shipping....the PSA case has not been sealed right...did you inspect it when you got it back>?? did you notice the ripple in the psa label at the ps in TOPPS and tt in Mattingly?i do not want this card, do you have another you can substitute before i leave feedback?"

I replied back asking what does he want that is fair. I would take the card back, but it sounds like he is trying to con me. What shall I do? Tell him to go f--k himself and take the negative? Is a week to get a card from an ended auction too long? Any imput would be appreciated. Because of this guy I will never again leave feedback first which is very sad.

Mark

Link to auction

Boopotts · April 24, 2007 1:34PM

Ebay is just getting worse. I'm at a loss to explain why, but it seems like the morons are starting to take over. I've had more nutjob bidders in the past 6 months than I did in the first 3 years I was selling. Just yesterday I get an email from a guy who's about to come completely unhinged because I wanted an extra $2 to ship 9 cards he bought out of my store. It was one of these deals where he paid before I could send an invoice, and despite the fact that the store listing says $3.50 for the fist card and $1 for each additional he pays a flat $3.50 for shipping, then loses it when I ask him for 2 more dollars. He tells me-- get this-- that he'll give me 6$ for additional shipping once he gets the cards, but he wants none of this 2$ business.

What do you do with a guy like that? Block him, I guess, and move on. But for every one I block two more crawl out of the woodwork.

colebear · April 24, 2007 1:36PM

I would tell him to f himself, even if you return it he will still neg you. what is his ID

RemynSkyler · April 24, 2007 1:38PM

<< I would tell him to f himself, even if you return it he will still neg you. what is his ID >>

bestbuy791silver

grote15 · April 24, 2007 1:47PM

Ebay is just getting worse. I'm at a loss to explain why, but it seems like the morons are starting to take over. I've had more nutjob bidders in the past 6 months than I did in the first 3 years I was selling.

I agree completely with this statement. This situation is also a classic example as to why many sellers no longer leave feedback until the buyer does upon receipt of the item. There are far too many morons on the bay now to leave yourself open to BS like the situation described above. If it makes you feel any better, RemynSkyler, I doubt that this clown would hesitate to leave you a neg if that's what he wants to do even if you had not left him FB before, since his FB rating is only 97%, he probably doesn't care anyhow, but at least you could have responded to his FB in kind if he does leave you an unjustified neg.

Personally, I'd tell this jerk to return the card and that you'll issue a refund once the card is received in the same condition as you sent it. I would not try to "replace" this card with a similar one, since that will only prolong your correspondence with him. Be curt and firm. Clowns like this guy get off thinking they're making you squirm. I don't think a neg will make one iota of difference on how people regard you when looking at your auctions in the future, especially in a case like this one, where the guy is obviously being a PITA, but I understand how these things can get under your skin in a personal aspect, since you're used to doing the right thing.

earlycalguy · April 24, 2007 1:49PM

everyone's bound to get their first negative at some point - deserved or not. don't give in to him. one negative isnt' going to hurt you.

jradke4 · April 24, 2007 1:56PM

yeah it is. also on the sellers side. I buy a card for $300. I have problems with the sellers paypal account and he tells me to that his was hacked and send the money to his sister. So I do. 3 weeks later still no card. So I file a paypal complaint. Lucky for me his sister was a A+ person and was really pissed at her brother. I got my money back!! it turns out he was trying this with others as well.

then yesterday i get an email from another seller. the jest of the email was...sorry but the card you bought is in storage in CA and I now live in AZ. If you want your money back I will refund." So I ask for the refund and it still hasnt happened. Why would you list a card that you didnt have easy access to to mail to someone that would win it??

so ebay is a two way street in terms of creeps and strange birds.

grote15 · April 24, 2007 1:58PM

so ebay is a two way street in terms of creeps and strange birds.

No doubt, but as a buyer you can pick and choose who to deal with. As a seller, you have no control over the guy with an 86.8% FB rating bidding on your auction at the last second and then being a total PITA.

storm888 · April 24, 2007 2:02PM

NEVER leave FB for a buyer first. It used to be safe;
not anymore.

EBAY is now over-run with dirt-bag, PITA, AH buyers.

The instant guy is going to NEG you, regardless of
what you do.

I would tell him to take his issue up with PSA. The
cert number shows ship-date on the PSA site; tell
him to look at it.

If he plays his PayPal card, they will make him pay
to return the card to you.

PSA may reholder the card free, if they messed-up
the flip during sealing.

WinPitcher · April 24, 2007 2:18PM

All I can say is WOW.

Steve

Estil · April 24, 2007 2:20PM

While I agree that this buyer sounds like a conman, I disagree with your reasoning regarding "make buyer leave feedback first". What about all those deadbeat sellers who "hold feedback hostage" so they can retaliate if the buyer dares to try to hold a bad seller accountable. Of course, I'm mostly a buyer instead of a seller so there is obvious pro-buyer bias.

But I do agree with everyone else that this guy seems to want to con you. Perhaps this is why some sellers do "all sales final on graded cards"?

RemynSkyler · April 24, 2007 2:24PM

If this TOOL does not want to send the card back for a full refund(card must come back the way it left) will he get his money back through Paypal if he files a claim because I left a positive feedback? I feel that I must offer him the refund because in the auction it states that if you are not satisfied you are welcome to it. I think he will turn down the refund and file the claim.

Mark

storm888 · April 24, 2007 2:25PM

"Perhaps this is why some sellers do "all sales final on graded cards"? "

//////////////////////////////////////////////////

That does not help sellers when the PayPal gang is involved.

Buyers now have virtually ALL of the protection on EBAY, and
sellers have ZERO protection.

MANY good sellers have already quit. MANY more will do the
same. Then, the bad buyers and the bad sellers can have at
each other.

grote15 · April 24, 2007 2:27PM

I feel that I must offer him the refund because in the auction it states that if you are not satisfied you are welcome to it. I think he will turn down the refund and file the claim.

Storm should know this. I believe it's more difficult to file a claim to get a refund through Paypal for a "dispute about the condition of the item" than it would be for non-receipt of said item. Not sure what he could claim since the card is obviously PSA graded.

Publius · April 24, 2007 2:29PM

This is why I dont sell cards.

Ive had my share of odd sellers Ive bought cards from, but then its my choice to come back to them after that.

I dont know how you guys put up with this crap

joe

storm888 · April 24, 2007 2:30PM

"I feel that I must offer him the refund because in the auction it states that if
you are not satisfied you are welcome to it. I think he will turn down the refund
and file the claim."

////////////////////////////////////////

Your liberal policy means you are obligated to refund the guy.
PayPal will make him send the card back to you, if he files a
dispute/claim.

If you chose, you can tell him to return the card and you will
refund him. He will then want YOU to pay the return postage.
If he files a claim, PayPal will make HIM pay the return postage.

Offering return privs on graded cards is akin to running an
approval service. That does not fit into any of my EBAY biz models.

GDM67 · April 24, 2007 2:30PM

If wavy labels automatically equal tampering, we're all in a lot of trouble.

storm888 · April 24, 2007 2:35PM

"Not sure what he could claim since the card is obviously PSA graded. "

/////////////////////////////////////////////////

The OP's return policy in the listing makes the point moot.

But, even if the listing said, "No Returns," if the product has
something wrong with it, PayPal will still side with the buyer.
If PayPal does not do so, the buyer's credit-card company will.

I'm glad I made mine when it was easy on EBAY. I laugh when
I see the EBAY infomercials, talking newbies into the lions den.
ALL of the easy money is gone from that venue.

RemynSkyler · April 24, 2007 2:37PM

<< "I feel that I must offer him the refund because in the auction it states that if
you are not satisfied you are welcome to it. I think he will turn down the refund
and file the claim."

////////////////////////////////////////

Your liberal policy means you are obligated to refund the guy.
PayPal will make him send the card back to you, if he files a
dispute/claim.

If you chose, you can tell him to return the card and you will
refund him. He will then want YOU to pay the return postage.
If he files a claim, PayPal will make HIM pay the return postage.

Offering return privs on graded cards is akin to running an
approval service. That does not fit into any of my EBAY biz models. >>

Thanks for the info Storm. I will never again accept refunds on graded cards. Is the best thing to do is offer the refund and if he asks for me to pay the postage I should refuse? Then tell this POS to file a claim and go f--k himself? He is going to neg me regardless so let me know if this is the best way to go about. Once I get the neg you guys can help me out with reply back. Make sure it is real nasty, but with a touch of class.

Thanks, Mark

grote15 · April 24, 2007 2:49PM

Mark,

I realize this PITA has gotten under your skin, but really I wouldn't spend too much time on him. Already you've probably spent about $16 in mental energy with this guy. Just tell him to send the card back, and refund him if he does, block him from bidding and move on. Guys like him love to know that they're causing you all kinds of grief, but this guy and this transcation isn't worth any of that. Just my .02.

storm888 · April 24, 2007 2:57PM

"Is the best thing to do is offer the refund and if he asks for me to pay the postage I should refuse? "

//////////////////////////////////////////////////////

Dear Buyer:

Please return the subject card to me at (address).
For your protection use USPS Delivery Confirmation.
When I receive the card, I will issue you a prompt
refund, through PayPal.
Respectfully, xx

........................................................

That should be your LAST direct communication with him.
When he gripes about the return-postage, ignore him.
He will file with PP and they will MAKE him pay the postage
if he wants his refund.

NEVER leave nasty comments in FB or replies to FB; it
makes you look like a psycho. ALWAYS appear to be
unphased and to take the high-road.

This is the harshest FB reply that should EVER be left:

Unwarranted Refund Issued To A VERY Difficult EBAYer.

MANY good buyers are more concerned with what kind of FB
a seller leaves than they are with what kind he receives.

..........................

Refund Policy:

"There can be no refunds or returns on third-party graded cards.
PSA guarantees their grades."

If folks want an approval service, let them shop elsewhere. Folks
who do not like my return-policy can buy from somebody else. I
am not interested in paying EBAY/PayPal to allow buyers to
abuse me and waste my time.

envoy98 · April 24, 2007 3:02PM

Wow, I spent 10 minutes on the boards tonight and added 2 more bidders to my blocked list.

Sorry to hear you ran into this tool. I would try and take the high road and give him the refund upon receipt of the card. If you didn't use DC and he files a non-receipt claim, tell paypal you must have overlooked it and send him a box of cat turds with DC. That'll cover you.

TNP777 · April 24, 2007 3:10PM

As usual, very sage advice from Storm. Although this guy does deserve harsh treatment, if you take the high road in your response to his feedback, that will come across clearly to those who do future business with you.

Geordie

schr1st · April 24, 2007 6:09PM

Yet another ID to add to my long and distinguished blocked bidder list. I worry that some day I'll end up going over 1000 blocked bidders...

WinPitcher · April 24, 2007 10:27PM

MANY good buyers are more concerned with what kind of FB

Ain't that the truth.

Steve

sfmays24 · April 25, 2007 12:37AM

Mark,

I think it's worth a try to keep your 100% positive feedback intact... of course, no matter what you do the customer may leave negative feedback regardless.

Why not say yes to his request to send another card after you receive the one you sent him back first? Once received, tell him the card looks okay to you... but if he want to have it reholder/labeled, you will send it back to PSA and then ship it back to him. Odds are he will decline because there is nothing wrong with the card and he may be trying to con you (as stated by other members), but if he says okay then he surely won't neg you until he gets his card back... of course by then it will be too late (60 days later or so) for him to leave feedback (expired).

Just a thought... good luck!

Mike

RemynSkyler · April 25, 2007 12:47AM

<< Mark,

I think it's worth a try to keep your 100% positive feedback intact... of course, no matter what you do the customer may leave negative feedback regardless.

Why not say yes to his request to send another card after you receive the one you sent him back first? Once received, tell him the card looks okay to you... but if he want to have it reholder/labeled, you will send it back to PSA and then ship it back to him. Odds are he will decline because there is nothing wrong with the card and he may be trying to con you (as stated by other members), but if he says okay then he surely won't neg you until he gets his card back... of course by then it will be too late (60 days later or so) for him to leave feedback (expired).

Just a thought... good luck!

Mike >>

Hi Mike,

Unless he wants a PSA 9 1981 Topps Bill Cartwright or a PSA 8 1986 Topps Pedro Guerrero and/or Orel Hershiser he is sheer out of luck. LOL. That is all I have. Here was his latest correspondence:

"Well, refund the $ or what other psa 9 do you have?"

I did what Storm said and sent him the e-mail stating to send the card back USPS with delivery confirmation. Once I get it back I will refund him the $16.05. Quick question, am I supposed to refund him the original shipping cost too?

Thanks, Mark

storm888 · April 25, 2007 12:49AM

"...but if he says okay then he surely won't neg you until he gets his card back... "

//////////////////////////////////////////

It is ALWAYS a mistake to prolong the inevitable.

Allowing bad/crazy buyers to make you do what
they want you to do almost NEVER pays off.

The instant buyer is a NEG machine, and no amount
of accomodation will change that.

END IT and ignore the AH creep. His NEG will not hurt you.

storm888 · April 25, 2007 12:59AM

"Once I get it back I will refund him the $16.05. Quick question, am I
supposed to refund him the original shipping cost too?"

///////////////////////////////////////

Your TOS are probably defective in that regard.
If S+H refunds are not addressed in your listing,
PayPal will probably refund those, too.

If he does not go to PP, just refund the $16.05.
If he raises heck, make him go to PP; they might
or might not give him the S+H.

The most important thing is to LIMIT communication
with the guy. These people feed off of jerking the
chains of their victims. IGNORE his nonsense.

BarkusD · April 25, 2007 1:19AM

I have faced this situation only a few times on ebay over the last few years and I sell hundreds of cards per week. People get worked up over silly things and as long as you treat them calmly and respectfully, things almost always work out. I use ebay selling manager pro to manage my store and I have it set to automatically leave feedback when payment is made. Knock on wood, but I have never had a buyer leave me negative feedback. I have three negatives over almost 10 years on ebay, one retaliatory feedback from Overtime Sports because I gave them a negative for a box of 78 Topps baseball resealed packs that they refused to stand behind (there wasn't a single star card in the entire box, there were cards with writing on them and all sorts of other wierdness), a negative I got for a PS-2 game I sold to a guy when I was in law school and he gave me negative feedback because he didn't like the game and from a dealer who emailed me 6 months after an auction ended for an Austin Powers doll I bought as a gift for someone when the movie was hot and the dealer claimed that I didn't pay for the doll (even though he sent it to me 6 months prior).

If I were the seller of the Mattingly, I would have just offered to take it back. It's not worth a fight for a $16 card that you can resell to someone else. I have found that many guys who start out a little crazy with their demands and concerns end up being great customers if you treat them well. These boards have a tendency to get everyone worked up over resealed holders, crazy ebay buyers and all of the other problems with the world. The truth is that most transactions on ebay go very well and if you have a little patience you can fix almost anything.

Just my $.02.

jrinck · April 25, 2007 1:57AM

As a buyer, my policy is not to leave feedback until the seller does. To me, it's like saying "Thank you" to the store clerk before she says it to me. That's backwards. They should be thanking ME for buying from them, then I'll simply say "You're welcome".

And if that means I don't get feedback for a transaction, so be it.

At this rate, nobody will leave anyone feedback, and the whole Ebay "honor" system will collapse, if it isn't already.

Estil · April 25, 2007 6:24AM

<< As a buyer, my policy is not to leave feedback until the seller does. To me, it's like saying "Thank you" to the store clerk before she says it to me. That's backwards. They should be thanking ME for buying from them, then I'll simply say "You're welcome".

And if that means I don't get feedback for a transaction, so be it.

At this rate, nobody will leave anyone feedback, and the whole Ebay "honor" system will collapse, if it isn't already. >>

Indeed, that's how "brick and mortar" stores work, why not virtual sellers on Ebay? After all, the honest, courteous customer is ALWAYS right.

CDsNuts · April 25, 2007 6:36AM

I'm beginning to think Steve Hart's blanket "I'll refund anything for any reason" is the way to go. For the few times people actually pull off a scam, it's worth not having to make case-by-case decisions and dealing with the crazy people through a weeklong email exchange. Just give him the refund and move on.

A simple "Send the card back and I'll refund your money in full" should do the trick. No more headaches.

Lee

pandrews · April 25, 2007 6:39AM

<< As a buyer, my policy is not to leave feedback until the seller does. To me, it's like saying "Thank you" to the store clerk before she says it to me. That's backwards. They should be thanking ME for buying from them, then I'll simply say "You're welcome". >>

hell, i usually just subconciously say 'preciate it' after i buy something at a store.. even in the drive-thrus..

i dont feel like the world owes me anything though.. and around here most of the idiots at stores dont bother to be polite, and me saying something to them kinda forces them to reply with something, otherwise i might repeat it and get irritated and call them a rude beyatch..

but i usually say "sir" and "ma'am" too..

RemynSkyler · April 25, 2007 6:50AM

<< I'm beginning to think Steve Hart's blanket "I'll refund anything for any reason" is the way to go. For the few times people actually pull off a scam, it's worth not having to make case-by-case decisions and dealing with the crazy people through a weeklong email exchange. Just give him the refund and move on.

A simple "Send the card back and I'll refund your money in full" should do the trick. No more headaches.

Lee >>

Lee,

I am beginning to think this is the way to go too. I will just bite the bullet and take one. It is just not worth all the aggrevation. If another crazy comes along(And he will) I will just pull down my pants, utter the unforgetable words of Kevin Bacon "thank you sir may I have another" and be done with it. Who really gives a flying f--k about another negative?

Mark

themetalsign · April 25, 2007 7:42AM

Somehow I think if these guys were face to face with you they wouldn't say BOO. No pun intended Boopotts

They're are a lot of tough guy elohssa typers out there..........

People just suck sometimes.........

BobaFett72 · April 25, 2007 8:48AM

what a jackass this guy is.

I don't mind leaving feedback first.... BUT the item has to be delivered, in their hands first. I send everything with Delivery confirmation and request a simple email when it arrives.

SDavid · April 25, 2007 10:11AM

But, even if the listing said, "No Returns," if the product has
something wrong with it, PayPal will still side with the buyer.

My experience has been different. The most extreme case was a seller who literally sent me an empty box. Visa's rep told me there was a good chance they would deny my claim. The seller later delivered so I never found out what the outcome would be, but I certainly wasn't given the impression that it would have been a slam dunk in my favor - and that was with an EMPTY box. I've also had two NAD claims filed against me from buyers who I thought were pulling my chain...paypal ruled on my side in both cases. I also had a case where the USPS records didn't show a buyer had picked up a package sent with signature confirmation. When I posted the details of the case on one of ebay's boards, everyone told me I would lose. A week later I won the case and that was the end of it. My point is that paypal's buyer protection gets heavily exaggerated in cyberland. A lot may also depend on how a seller presents himself.

CDsNuts · April 25, 2007 10:12AM

Also, this guy's mom's a whore. You can let him know I said that.

Lee

INDIANS2007CHAMPS · April 25, 2007 10:38PM

I think I have the best solution - tell this guy to F off and let him leave a negative. Nobody has thought of this but because you have over 1,000 positives your feedback rating will remain at 100% and not 99.9%. The only thing anyone looks at is the percentage and number of positives anyways. Save the $16 and let this guy rot in HELL!!! Obviously he will eventually be off of ebay with these tactics and the lone negative will read - "no longer a registered user". Hope this helps.

jimq112 · April 25, 2007 11:07PM

<< I think I have the best solution - tell this guy to F off and let him leave a negative. Nobody has thought of this but because you have over 1,000 positives your feedback rating will remain at 100% and not 99.9%. The only thing anyone looks at is the percentage and number of positives anyways. Save the $16 and let this guy rot in HELL!!! Obviously he will eventually be off of ebay with these tactics and the lone negative will read - "no longer a registered user". Hope this helps. >>

Can't do that. He spent 8 YEARS building a perfect record, by either having every deal go perfectly or by fixing the ones that had problems. You don't go for 8 years dealing with the general public on ebay and throw it away over a psa label. I also doubt that Mark is the kind of guy to ever tell anyone to "f off".

Mark, if he doesn't want the card have him return it and I'll give you what you have to give him for a refund, plus shipping. If he doesn't want a refund maybe somebody here has an extra 9 they would trade you for that one? I don't have one but if the guy is that anal and all it takes is a swap it might be worth it to get the job done. Send the jerk a huge scan and have him approve it first. If he won't do either of those then nothing you can do. I wouldn't offer a partial refund, that might all he's looking for.

brianwintersfan · April 25, 2007 11:08PM

I'm old school. Tell him to F off!

brianwintersfan · April 25, 2007 11:10PM

<< If wavy labels automatically equal tampering, we're all in a lot of trouble. >>

Amen!
This guy is full of crap.

aconte · April 25, 2007 11:19PM

<< As a buyer, my policy is not to leave feedback until the seller does. To me, it's like saying "Thank you" to the store clerk before she says it to me. That's backwards. They should be thanking ME for buying from them, then I'll simply say "You're welcome". >>

I agree with this 100%!

aconte

jmbkb4 · April 25, 2007 11:59PM

Buyers on eBay are getting crazy. fight-fraud is one of my crazy-psycho-threaten family bidders.

RemynSkyler · April 26, 2007 12:18AM

<< 

<< I think I have the best solution - tell this guy to F off and let him leave a negative. Nobody has thought of this but because you have over 1,000 positives your feedback rating will remain at 100% and not 99.9%. The only thing anyone looks at is the percentage and number of positives anyways. Save the $16 and let this guy rot in HELL!!! Obviously he will eventually be off of ebay with these tactics and the lone negative will read - "no longer a registered user". Hope this helps. >>

Can't do that. He spent 8 YEARS building a perfect record, by either having every deal go perfectly or by fixing the ones that had problems. You don't go for 8 years dealing with the general public on ebay and throw it away over a psa label. I also doubt that Mark is the kind of guy to ever tell anyone to "f off".

Mark, if he doesn't want the card have him return it and I'll give you what you have to give him for a refund, plus shipping. If he doesn't want a refund maybe somebody here has an extra 9 they would trade you for that one? I don't have one but if the guy is that anal and all it takes is a swap it might be worth it to get the job done. Send the jerk a huge scan and have him approve it first. If he won't do either of those then nothing you can do. I wouldn't offer a partial refund, that might all he's looking for. >>

Thanks for the offer jimq112, but I do not think he has any plans on shipping the card back. I sent him 2 e-mails early yesterday morning asking him to send the card back and once I receive it I will refund his money. He has not responded yet which is kind of strange because on all previous e-mails I sent him he responded rather quickly. I believe his intent all along was to try to extort me for another free card. I do not think there is anything wrong with the label, although I must admit I did not look over it with a fine tooth comb. I think he always planned to keep the card and just wanted a freebie as well. I do not think he will respond to the e-mails and I do not plan on sending another one. I believe eventually he will just give me a negative for no good reason. I will keep you all updated and thanks again for all the advice and support.

Mark

f2tornado · April 26, 2007 12:48AM

<< I'm beginning to think Steve Hart's blanket "I'll refund anything for any reason" is the way to go. For the few times people actually pull off a scam, it's worth not having to make case-by-case decisions and dealing with the crazy people through a weeklong email exchange. Just give him the refund and move on.

A simple "Send the card back and I'll refund your money in full" should do the trick. No more headaches.

Lee >>

While I don't explicitly say that in my auctions that is the route I take and I have never had a customer ask for money back on a transaction out of 5000 or so sales. I did give a buyer a refund once when he didn't receive his cards then he resent the money two weeks later when they mysteriously showed up a month after shipping. I think 7 of the 8 negs I have (out of 3500 positives) are from retaliatory sellers. You send me garbage without offering a refund then you will get garbage feedback. I read a lot of posts here and on Beckett site about screwy buyers but I just don't come across them very often. I've had far more problems with sellers. Some buyers are a bit jumpy (I've been guilty myself in the past) but a good seller will calm most of them down with solid communication and a reasonable return policy. I now generally avoid sellers who clearly state "no refunds" as these folks tend to be the ones most difficult to work with. If you cannot stand behind your product then why should I buy it. There is a grey area here for certain buzz and time sensitive items. Sellers of the silly Jeter/Bush/Mantle cards when they were on fire probably should have offered replacement only rather than a refund.

Blackborder · April 26, 2007 11:04AM

Tell the guy to pound sand and take the neg and get it over with. It's like the first door ding on a new car. Once you get it, you're free to park anywhere.

RemynSkyler · April 26, 2007 2:01PM

Hello Everyone,

Here is the latest. This wonderful human being decided to file a transaction dispute with Paypal. This is after I e-mailed him twice offering to refund his money once I got the card back from him. He did not reply to my e-mails and left this message in the Paypal dispute.

"I rec'd the card today. I immediately noticed the psa label has a ripple in it so knew air had gotten to it, meaning someone has opened this psa case before and tried to reseal it, however they didnt do a good job because i put my fingernail in the top left corner and it raised right up...which leads me to believe someone has switched out this card, especially since all 4 corners have wear on them, the bottom edge has rougness, a large 1 inch half cirle print line is next to baseball players hat, this would NOT have gotten a PSA MINT 9 grade!!!!"

This is the biggest bunch of BS that I could have even imagined this POS could leave. Who in there right mind would ever switch out a PSA 9 1984 Topps Don Mattingly and replace it? What is the next step I should do because I have never had to dispute a sale? Any imput would again be appreciated.

Thanks, Mark

envoy98 · April 26, 2007 2:09PM

You already offered him the refund. YOu can tell paypal that. Besides, his dumba$$ just filed a "Not as described complaint". Which basically means paypal is going to tell him "tough cookies" and to take it up with you, they will then close the dispute.

I think you are SOL on this transaction as far as the neg goes, you might as well tell him to get bent in the process.

storm888 · April 26, 2007 2:23PM

Just comply with the requests made by PP in the dispute/claim notice.

DO NOT communicate with the buyer again.

At worst, they will make the guy mail the card back to you.
You can then refund through the PP console.

Print-out the PSA grade/ship notice. Show it to PP.
Print-out any screwball FB the guy has left for others.
Show it to PP.

Cannot recall if you already BBLd the guy; if not, do it now.

The way he described the slab, he may have cracked it open
himself. Your position is the slab was perfect when you sent
it, and the flip was normal. (Some flips are wrinkled, some
are not.)

If you want PayPal to describe the process in detail, call the
800-number and eventually a live-person will come on the line.
DO NOT call before you have responded to the written notice.

UPDATED:Stay away from bestbuy791silver and this is the reason you should never leave feedback first

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