Customer Service is NOT how you get 100% feedback on eBay - it's Threats!?
AskRaq
Posts: 2,303
I am livid... not so much by the bad purchase, "lack of disclosure", or whatever... but by the blazing response of this seller. I asked earlier on the board about P & D mintmarks before I contacted the seller to clarify... and I don't recall demanding a refund either?! Is this how you get to be a "Trusted" seller???
tampabayrarecoingallery( 651)
Positive feedback: 100%
Member since: Nov-13-05
Location: FL, United States
Registered on: www.ebay.com
Item: Washington $1 FLORIDA Error Rolls!**ERRORS FOUND!<L@@K! (280096257736)
This message was sent after the listing closed.
tampabayrarecoingallery is the seller.
My E-mail & replies:
Hi Richard,
I see that you have a 100% feedback, and I'd prefer not to mar that as it seems to have been well earned. I won this item and received the package yesterday. I opened the package today, and it seemed that the roll had been opened at one end and then re-rolled... I hadn't purchased an "unopened" roll from any other eBayer because of this very possibility. I then took a look at the coins, of which 3 had minute water droplets on them (from being washed and not thoroughly dried? ..or maybe someone sneezed on them?)... but then it really became apparent that I didn't get what I paid for when I noted that I had received a roll of D mint coins! If you had gotten these directly from a Jacksonville bank "early on" (as stated in the auction), they would all be P mint coins. So, did I get shipped the wrong item? Or did you buy these off of an unscrupulous 3rd party? I await your response, Thanks ~ Raquel in Florida
Member,
We just received your message as we were heading out for a bite
to eat. Would it be allright to respond fully to your email after we
get back from dinner?
Sincerely,
Richard Tighe
TBRCG
Not a problem... look forward to hearing from you when you can fully address the message.
Thanks ~ Raquel in Florida
Member,
We fully understand your concerns.
We have 100% feedback because we are honest sellers, even
though we have had to deal many times with dishonest buyers.
You will appreciate our honesty and integrity after our
transaction is concluded. We want honest, sincere and happy
customers. If our customers aren't happy, we aren't happy. Some
customers won't be happy regardless.
One thing 1st....We never understood why a member will
immediately threaten a seller with a negative feedback(usually in
the 1st sentence of a communication) such as your email
regarding a problem. The contact seller option is there to open a
line of communication with the seller, but some buyers, yourself
included seem to feel that the it is best to come out punching,
scare the seller & demand refund. Better to ~come out
punching~ as the saying goes, good for you.
You didn't find any errors and figure you'll threaten us for a
refund and go buy another roll & try again. I know it & you know
it.
If you feel that you were mistreated because you bought an
unopened(inspected prior to shipment & extremely well
packaged) roll and didn't find errors, and sincerely feel the need
to leave a negative feedback over a $36.00 transaction, whereas
the FACE VALUE is still $25.00, please feel FREE TO DO SO. We
will be happy to return the favor to you as well. Based on our
feedback scores(ours IS well earned), we understand that will put
you in the threshold of being on the verge of having your bids
cancelled immediately by sellers for LOW feedback score, and
buyers that will not purchase from you because of dishonest
buyer practices, which we will FULLY HIGHLIGHT in our Negative
feedback we will shortly exchanging with you. Your feedback will
drop us to 99.9% of course, and yes, yours will drop to 95%, not
that 95% is a bad thing....but is certainly not a good thing. Have
a good day. Our NEG feedback will NOT be retracted.
tampabayrarecoingallery( 651)
Positive feedback: 100%
Member since: Nov-13-05
Location: FL, United States
Registered on: www.ebay.com
Item: Washington $1 FLORIDA Error Rolls!**ERRORS FOUND!<L@@K! (280096257736)
This message was sent after the listing closed.
tampabayrarecoingallery is the seller.
My E-mail & replies:
Hi Richard,
I see that you have a 100% feedback, and I'd prefer not to mar that as it seems to have been well earned. I won this item and received the package yesterday. I opened the package today, and it seemed that the roll had been opened at one end and then re-rolled... I hadn't purchased an "unopened" roll from any other eBayer because of this very possibility. I then took a look at the coins, of which 3 had minute water droplets on them (from being washed and not thoroughly dried? ..or maybe someone sneezed on them?)... but then it really became apparent that I didn't get what I paid for when I noted that I had received a roll of D mint coins! If you had gotten these directly from a Jacksonville bank "early on" (as stated in the auction), they would all be P mint coins. So, did I get shipped the wrong item? Or did you buy these off of an unscrupulous 3rd party? I await your response, Thanks ~ Raquel in Florida
Member,
We just received your message as we were heading out for a bite
to eat. Would it be allright to respond fully to your email after we
get back from dinner?
Sincerely,
Richard Tighe
TBRCG
Not a problem... look forward to hearing from you when you can fully address the message.
Thanks ~ Raquel in Florida
Member,
We fully understand your concerns.
We have 100% feedback because we are honest sellers, even
though we have had to deal many times with dishonest buyers.
You will appreciate our honesty and integrity after our
transaction is concluded. We want honest, sincere and happy
customers. If our customers aren't happy, we aren't happy. Some
customers won't be happy regardless.
One thing 1st....We never understood why a member will
immediately threaten a seller with a negative feedback(usually in
the 1st sentence of a communication) such as your email
regarding a problem. The contact seller option is there to open a
line of communication with the seller, but some buyers, yourself
included seem to feel that the it is best to come out punching,
scare the seller & demand refund. Better to ~come out
punching~ as the saying goes, good for you.
You didn't find any errors and figure you'll threaten us for a
refund and go buy another roll & try again. I know it & you know
it.
If you feel that you were mistreated because you bought an
unopened(inspected prior to shipment & extremely well
packaged) roll and didn't find errors, and sincerely feel the need
to leave a negative feedback over a $36.00 transaction, whereas
the FACE VALUE is still $25.00, please feel FREE TO DO SO. We
will be happy to return the favor to you as well. Based on our
feedback scores(ours IS well earned), we understand that will put
you in the threshold of being on the verge of having your bids
cancelled immediately by sellers for LOW feedback score, and
buyers that will not purchase from you because of dishonest
buyer practices, which we will FULLY HIGHLIGHT in our Negative
feedback we will shortly exchanging with you. Your feedback will
drop us to 99.9% of course, and yes, yours will drop to 95%, not
that 95% is a bad thing....but is certainly not a good thing. Have
a good day. Our NEG feedback will NOT be retracted.
0
Comments
Now, first, I'd reread what you wrote:
<< <i> I am livid... not so much by the bad purchase, "lack of disclosure", or whatever... but by the blazing response of this seller. >>
If you can honestly say that you didn't deserve to be blasted for starting an email like this:
<< <i>I see that you have a 100% feedback, and I'd prefer not to mar that as it seems to have been well earned. >>
then I am in shock.
It takes two to tango, and if you don't like the reply, you shouldn't have asked for it. Have you ever noticed that the best way to get what you want is to be polite?
I agree with airplanenut on this one. Coming out firing will really get you nowhere. While I don't believe in retaliatory negs, it happens everyday on eBay. Hindsight is 20/20 but this should be a learning lesson for you.
It takes all types for eBay to even exist. You win some and you lose some.
<< <i>I see that you have a 100% feedback, and I'd prefer not to mar that as it seems to have been well earned >>
Right off the bat you shot yourself in the foot.
but then it really became apparent that I didn't get what I paid for when I noted that I had received a roll of D mint coins! If you had gotten these directly from a Jacksonville bank "early on" (as stated in the auction), they would all be P mint coins.
Unless I missed it - their auction said nothing of getting these form a bank, or for specifically being "P" mint coins. When the story broke, I went to my local wal-mart to get some rolls, and they were "D" mint (I live in New York). This is all their auction said.
Auction is For (1) $25 Original Roll of Washington $1 Coins Acquired from JACKSONVILLE, FLORIDA immediately after the story was made available to the public about the Smooth Rim Error. The first RIM ERRORS were discovered there so we made an effort to acquire as many rolls as was possible. We were only able obtain a limited amount of these rolls. The NO EDGE LETTERING ~Rim Errors~ Surfaced In Jacksonville, Florida. Auction is for (1) 25 coin ROLL.
If you feel wronged, the negative feedback is an option strictly up to you. Personally I may not like the way their e-mail reply was worded, but if I read the auction word for word, I got what I paid for and am only out $11 - could have been worse.
"You Suck Award" - February, 2015
Discoverer of 1919 Mercury Dime DDO - FS-101
<< <i> Personally I may not like the way their e-mail reply was worded, but if I read the auction word for word, I got what I paid for and am only out $11 - could have been worse. >>
Maybe so. But I'd even cut them a little slack for the wording of their reply based on what must have been their reaction after reading the first sentence of the note they received.
I contacted the seller before leaving feedback with my concerns.
I was acknowledging the sellers 100% positive feedback, and pointing out that I wouldn't want to be the first to give him a NEG if this was simply a mistake (ie. shipped wrong item, or he got duped when purchasing from someone else and unknowingly passed it along).
I didn't in any way demand a refund.
And he in no way addressed my "issue" with the product I recieved?
I am not new to eBay (user for over 10 years), I used my Mother's account because she has PayPal attached (for quick buys & sells) and I don't have PayPal.
I have never treated a buyer in this manner, I leave positive feedback as soon as payment is recieved. I have been burned before as a buyer, but I took the risk by purchasing from a "new" member that disappeared, etc.
I am just amazed is all...
<< <i>I contacted the seller before leaving feedback with my concerns.
I was acknowledging the sellers 100% positive feedback, and pointing out that I wouldn't want to be the first to give him a NEG if this was simply a mistake (ie. shipped wrong item, or he got duped when purchasing from someone else and unknowingly passed it along).
I didn't in any way demand a refund. >>
I'm willing to give you the benefit of the doubt here. But even if you meant to be complimentary and flattering with the remark, in communications like this it comes across as a threat to use feedback as a weapon, to use it as leverage...which is bad mojo.
I wouldn't have responded in the same manner as the seller, but the seller's response doesn't really bother me; no doubt he sees it as an in-kind response -- and he wouldn't be wrong to think so. (I'm sure that Richard will be less than pleased with being blasted in a public forum, btw.)
Never get emotional over an ebay transaction. It never does any good.
If the need shall arise in the furure, I will try to be more "politically correct" and less direct and to the point.
Thanks all ~
It all boils down to a refund policy, regardless of the heated exchange.
Link
Ike Specialist
Finest Toned Ike I've Ever Seen, been looking since 1986
On the other hand, you won a $25.00 face roll of coins for $30. Shipping bumped the deal up to $35.00 ( or a little more). Eat your pride and let someone push you around? Or do the neg feedback just to make yourself feel better?
Personally if it was me and I felt wronged, I'd put a good neg on the guy. Keep in mind his retaliatory neg is going to be worded as if you are a nutcase or some sort of extortionist.
Welcome to the eBay feedback wars. In a while you will be a combat veteran - keep pushing forward.
Lots of bum sellers on eBay. Get burned a few times and soon enough you learn what to avoid.
I sell coins on Ebay occasionally and have had mostly good experiences with buyers.
Occasionally I will sell racing on decals on Ebay (different product entirely but my point here is the Ebay buyer). We have a full e-commerce site that sells decals to direct and we are one of the largest sellers of racing decals on the net and we advertise nationally. The customers who go directly to our site and buy direct are great to deal with. We really do not need to pay the Ebay fees. Occasionally we have someone rip off one of our products ideas and they start selling them cheap on Ebay. We in turn will put that same product on Ebay at a deep discount. We do however remove our branding form any Ebay auctions. The problem I have is that 2 of every 3 people that will buy this type of product (decals) on Ebay are the cheapest and most unreasonable phux you could possible deal with. They are getting a 25% discount and they know it but are still the biggest a-holes you could sell to.
I honestly feel that Ebay can bring out the worst in people.
<< <i>963 feedback received by tampabayrarecoingallery (1 rating mutually withdrawn) >>
Looks like the seller had a problem before and negotiated a mutual retraction.
<< <i>Fast shipping!! I got 52 upside down rim errors and a off center strike!
Reply by tampabayrarecoingallery: GREAT NEWS!! Congrats on finding MANY ERRORS in our Washington $1.00 ROLLS!
>>
Now THERE was a Happy customer !
"Unopened roll" must be the biggest, most often told lie on eBay. Just ahead of "Unopened proof/mint set".
The guy cheated you. He is savvy enough to always go second with his feedback, so you woulf probably choose to forgo that option. I agree with the others that mentioning feedback was not going to get the response you wanted.
If you paid with a CC, the chargeback option is available, but the seller will keep his feedback card and play it if the situation gets to that.
Spend the $25 on a decent Indian head Cent or Buffalo nickel. Or a fifth of pretty good whiskey.
<< <i>
<< <i>963 feedback received by tampabayrarecoingallery (1 rating mutually withdrawn) >>
Looks like the seller had a problem before and negotiated a mutual retraction.
<< <i>Fast shipping!! I got 52 upside down rim errors and a off center strike!
Reply by tampabayrarecoingallery: GREAT NEWS!! Congrats on finding MANY ERRORS in our Washington $1.00 ROLLS!
>>
Now THERE was a Happy customer !
That response is unfortunate -- that's only one error, obviously -- but it's likely a copy and paste, seeing as the seller left the exactly the same response for the "many errors" customer.
I fail to see what makes this seller such an obvious scammer. The OP's anger? I'd buy from this guy if I could get the same deal the OP got, which beats Mint pricing.
I've been waiting all week (actually 6 days) for these coins to travel a whopping 40 miles (with 24 hour shipping).
I read the feedbacks and was in no way expecting to see a single smooth edge coin, I was looking forward to the peaceful endeavor of fully examining every messed up millimeter of 25 wonderfully P-minted crappy error-filled coins for every last esoteric anomaly (as I like errors the best)... only to open an error-free set of D marked coins.
And maybe I was wrong - but as far as I have been able to determine the actual banks in Jacksonville received their coins from the Philadelphia mint... ?
I will go take some Nyquil and be quiet now... *grin*
<< <i>If you had done everything right you would be in the same situation you're in now. Do you think he would have said 'No Problem send me the coins and I'll send the refund'? I've also had the "unopened roll" which was carefully refolded on the end like no one would notice. Mine turned out differently. Sounds like when the seller went out to dinner, he had a few drinks. Drinking and business are rarely a good combo. regards. >>
True, though the reply probably wouldn't have been so confrontational. Still, the seller's response (and auction) left a lot to be desired:
* Sales hyped as "unsearched" and "unopened" usually aren't.
* Hyping "possible" error coins in a lot is a red flag.
* "L@@K". Nuff said.
I can't blame the seller for being defensive but let's be fair: If we are going to take this buyer to task for mentioning feedback in her opening sentence, I think the seller needs to be taken to task for promising to retaliate. The buyer has paid. The seller has shipped and will not accept a return. The transaction is complete. The buyer fulfilled their end of the bargain by paying. And gets negged for it out of pure retaliation? Whiskey Tango Foxtrot?? That alone indicates a seller I will not do business with.
<< <i>
<< <i>I see that you have a 100% feedback, and I'd prefer not to mar that as it seems to have been well earned >>
Right off the bat you shot yourself in the foot. >>
It's difficult to know who was in the wrong just reading the sequence of messages shown.
Regardless, your first message should've been a little more restrained.
JT
I collect all 20th century series except gold including those series that ended there.
Simple I would think... but I guess eBay has really changed a lot since I used to be an active buyer & seller 5-10 years ago.
<< <i>
<< <i>If you had done everything right you would be in the same situation you're in now. Do you think he would have said 'No Problem send me the coins and I'll send the refund'? I've also had the "unopened roll" which was carefully refolded on the end like no one would notice. Mine turned out differently. Sounds like when the seller went out to dinner, he had a few drinks. Drinking and business are rarely a good combo. regards. >>
True, though the reply probably wouldn't have been so confrontational. Still, the seller's response (and auction) left a lot to be desired:
* Sales hyped as "unsearched" and "unopened" usually aren't.
* Hyping "possible" error coins in a lot is a red flag.
* "L@@K". Nuff said.
I can't blame the seller for being defensive but let's be fair: If we are going to take this buyer to task for mentioning feedback in her opening sentence, I think the seller needs to be taken to task for promising to retaliate. The buyer has paid. The seller has shipped and will not accept a return. The transaction is complete. The buyer fulfilled their end of the bargain by paying. And gets negged for it out of pure retaliation? Whiskey Tango Foxtrot?? That alone indicates a seller I will not do business with. >>
Let's assume that these really are unsearched, untampered rolls. (Maybe the seller thinks that others are far more confident them him about their chances with FL bank rolls, so it's worth more to him to sell them at a market-determined markup than search them himself, maybe find one or two errors, and turn the rest in at face value. Whatever the motivation may be.)
What kind of return policy is fair for this type of sale? I've looked over other auctions of these unopened rolls and don't see much in the way of return promises. And I *clearly* remember the return policies for unopened APE sets.
<< <i>What kind of return policy is fair for this type of sale? I've looked over other auctions of these unopened rolls and don't see much in the way of return promises. And I *clearly* remember the return policies for unopened APE sets. >>
I don't think there should be a return policy unless the item was blatantly misrepresented. But I don't fault the seller at all for not accepting a return for an item like this. I fault the seller for threatening to use retaliatory feedback against a buyer who PAID. That is for scoundrels and I won't do business with anyone who has a pattern of doing this in their feedback history.
1) I won't be the OP up anymore as everyone else has already pointed out the issue with the wording and I agree with them
2) I would NEVER bid on an auction the way that one was written....and I always think twice before bidding on any ebay seller with "coins" or "gallery" or "auction" or "rare", etc, in their name...unless they are well known and respectable. The auction dances around with words and the way someone found "52 upside down errors" and they congratulate them...well, buyer better beware with that type of seller!
Also, the seller really alludes to all the "jacksonville, Florida" hype and, while there is a small chance that they bought these off someone else, they likely had them mailed to them and are just reselling. No way, without opening, for anyone to know they are P or D. So, once opened, and noted as "D", they can claim "switch! Not ours! Ours were from us in FLORIDA and must be "P" coins).
Nope....better to run, not walk, from sellers like that.
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
<< <i>
<< <i>What kind of return policy is fair for this type of sale? I've looked over other auctions of these unopened rolls and don't see much in the way of return promises. And I *clearly* remember the return policies for unopened APE sets. >>
I don't think there should be a return policy unless the item was blatantly misrepresented. But I don't fault the seller at all for not accepting a return for an item like this. I fault the seller for threatening to use retaliatory feedback against a buyer who PAID. That is for scoundrels and I won't do business with anyone who has a pattern of doing this in their feedback history. >>
<shrug> Fair enough; but as the seller I would entertain the thought of negging -- first -- just for dragging my name through the mud on a public message board. (A bit of anonymity could have been preserved in this discussion, were it truly an honest attempt to sort through the issues at stake.) The buyer's first email? That I could let go, but I sure wouldn't give them a positive. If the buyer unfairly negged me for something I didn't misrepresent? That's a bad outcome -- which is a legit reason for a negative fb response. A buyer can pay in full and still make for a bad experience.
<< <i>
<< <i>If you had done everything right you would be in the same situation you're in now. Do you think he would have said 'No Problem send me the coins and I'll send the refund'? I've also had the "unopened roll" which was carefully refolded on the end like no one would notice. Mine turned out differently. Sounds like when the seller went out to dinner, he had a few drinks. Drinking and business are rarely a good combo. regards. >>
True, though the reply probably wouldn't have been so confrontational. Still, the seller's response (and auction) left a lot to be desired:
* Sales hyped as "unsearched" and "unopened" usually aren't.
* Hyping "possible" error coins in a lot is a red flag.
* "L@@K". Nuff said.
I can't blame the seller for being defensive but let's be fair: If we are going to take this buyer to task for mentioning feedback in her opening sentence, I think the seller needs to be taken to task for promising to retaliate. The buyer has paid. The seller has shipped and will not accept a return. The transaction is complete. The buyer fulfilled their end of the bargain by paying. And gets negged for it out of pure retaliation? Whiskey Tango Foxtrot?? That alone indicates a seller I will not do business with. >>
Absolutly agree with ziggy29. As everybody has already stated, you probably shouldn't have mention his feedback in the first sentence. However, I would probably Neg him just because of how he replied to you. He clearly is threatening you with a retailatory neg feedback (against EBay policy I believe) and his sarcastic reply is implying that you are trying to scam him! It seems pretty unprofessional of him to reply like that. Yes, some customers can be a pain in the a_s (not saying that you are) but he as a seller has to deal with it, it comes with the territory of dealing with the public (and I have work in retail before, so I know).
//////////////////////////////////////////////////////////////////////
While I would not have written a mean response to your email,
I certainly would NOT have done anything to solve your alleged
problem; making threats to experienced sellers is a guarantee
that you will not get what you want.
A cheap and easy lesson.
That is the question that the OP has been asking all along.
I too cringed when I heard that an email was sent with that wording but it had already been sent and I felt that it was best at the time to let it go.
The bottom line is D coins were sent when P coins were sorta advertised.
Steve
(1) UNOPENED FL WASHINGTON DOLLAR $25.00 ROLL
!!! ERRORS ARE BEING FOUND in our Florida Rolls !!!
Seller is slime.
end of discussion as far as i am concerned.
Steve
Wow... You would think the seller could at least come up with the right Mint, since all he has to do is go to the bank to restock his inventory...
That Seller is a real piece of work...
Currently Listed: Nothing
Take Care, Dave
<< <i>Today We Are Offering To The Highest Bidder:
(1) UNOPENED FL WASHINGTON DOLLAR $25.00 ROLL
!!! ERRORS ARE BEING FOUND in our Florida Rolls !!!
Seller is slime.
end of discussion as far as i am concerned.
Steve >>
I'll agree that the listing can be somewhat misleading, but as I stated in my earlier post - nowehere in the auction does it say:
A) These are "P" Mint coins
All he said was: "Auction is For (1) $25 Original Roll of Washington $1 Coins Acquired from JACKSONVILLE, FLORIDA immediately after the story was made available to the public about the Smooth Rim Error. The first RIM ERRORS were discovered there so we made an effort to acquire as many rolls as was possible. We were only able obtain a limited amount of these rolls. The NO EDGE LETTERING ~Rim Errors~ Surfaced In Jacksonville, Florida. Auction is for (1) 25 coin ROLL. "
He could have acquired them from a relative that just came in from the wast coast. My Wal-Mart in NY had "D" mint coins at this same time as well. He could have acquired them from a coin store or local grocery store for all we know.
Again - I think it's misleading and it sucks, but she got exactly what is described in the auction.
"You Suck Award" - February, 2015
Discoverer of 1919 Mercury Dime DDO - FS-101
feedback
Fighting the Fight for 11 Years with the big "C" - Never Ever Give Up!
Member PCGS Open Forum board 2002 - 2006 (closed end of 2006) Current board since 2006 Successful trades with many members, over the past two decades, never a bad deal.
Took him a whole 12 minutes from her neg to reply, and 18 minutes to get back. Sorry, but that shows lack of life.
He was wrong as well....he said the neg would take him down to 99.9% and it is 99.8%
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
Steve
The Seller got what he paid for...
You go Girl...
Currently Listed: Nothing
Take Care, Dave
Too bad the seller accidentally left a positive with their negative feedback text.
Jonathan
<< <i>What has not been questioned is why someone in Florida would buy a roll of these coins from someone in Florida. Why not just go to the bank and buy a roll? Makes no sense at all. >>
I would guess that since all the action was concentrated in Florida then all the Florida rolls would be snatched up. I heard of one case where the Bank Tellers were popping the rolls open,removing the error coins and then dispersing the non-error coins to the public.
That would also explain why the eBay seller sent out a Denver Roll. Perhaps he got a $1000.00 box off eBay and then tried to cash in on his Florida shipping address. He covered himself by not stating P or D mintmark. Sometimes you need to focus not on what a seller says but what they don't say.
If it really was a scam, I hope you get your money back. But you definitely deserved a scathing reply to your initial threat.
Yeah the dope hit the wrong tab.
Read the 'positive' if anything is a negative positive that one sure is.
Slime ball seller got what he deserved.
Steve
<< <i>it appears he mistakenly gave her a positive! >>
After reading responses to my post, I sent the following message the the Seller:
First, I apologize if you took my message in an offensive way, as my directness might have come across poorly.
But as to your reply... Are you serious??
"You didn't find any errors and figure you'll threaten us for a refund and go buy another roll & try again. I know it & you know it."
I don't recall asking for a refund...? Did you actually think that your long-winded response, chalk full of threats, that didn't even address the concerns that I pointed out would resolve the issue?
I gave you my observations, and as I recall I asked for clarification; as in: "So, did I get shipped the wrong item? Or did you buy these off of an unscrupulous 3rd party?"... or what??
If, as is stated, "We fully understand your concerns"... then why did it take 334 words to NOT answer in any meaningful way?
Again ~ Raquel in Florida
I gave well over 24 hours for a response, receiving none I gave a factual negative feedback to the seller. (I didn't call him a liar, cheater, scammer, etc. as without any response I have no basis to determine what his intentions were.) But I don't believe that straight-up accusing a buyer of trying to scam you for no apparent reason and then threatening to retaliate with NEG feedback IF neg is left, is good business practice.
First of all, no, there are no rolls to be had in my area... they went like wildfire & the banks won't be getting more until the next President is released. I was more interested in looking through a P roll for die-clash errors than anything else, as I know that the early ones in FL had these, as I found two fairly good and two poor examples - and I LIKE errors on coins, especially this type.
I searched through hundreds of listings before choosing to bid on the sellers auction (and yes, the 100% feedback was a definite closer). I also read many of the sellers other auctions & feedback, and noted that people had found "many errors" but none of them smooth... sounds fine to me.
I don't think that $36 for a roll of D mint coins is a bad deal at all... (but they WERE previously opened, the auction stated otherwise)
I wanted to clarify whether the seller (1) sent me opened D coins by accident, and had P rolls on hand for an additional purchase (2) was selling D coins in an ambiguous & a bit misleading (though not deserving of a neg, maybe a neutral) auction, (3) was intentionally selling opened D coins and was going to tell me that I really received unopened P coins (a neg) or (4) was reselling coins that he thought were unopened P and had no idea were opened D?
Well, I got none of the above explanations, only accusations & threats... so I gave it another shot before leaving any feedback.
And no, the Seller did not ACCIDENTALLY leave me a NEGATIVE "Positive" feedback, he did that so that I could not leave a feedback response.... and then, he sent me this message:
YOU RETAIN 100% FEEDBACK~ Item #280096257736
Us: 99.8%
You: still 100% by OUR CHOICE!
we would have sent you the $11.00 via paypal and made you
whole again since the coins are worth 25.00 regardless had you
only asked us nicely rather than threaten us with marring our
feedback right off the bat. We have no wish to ruin anyone's
ebay reputation over $11.00 so we left you positive feedback as
people's feedback score may affect someone's income and
livelyhood.
We don't know your situation(kids, mortgage, single mother,
etc), but we chose not to hurt you although you hurt us.
A feedback retraction would be the appropriate thing should you
choose to do so. The $11.00 payment is still an option if you so
decide. We would have done that immediately had you simply
asked us.
We were not looking to mar your reputation as 1 business
person to another. We are not vindictive when it comes to
harming another's reputation, possibly you are. Your Negative to
us can be retracted, time will tell.
TBRCG
So - he still didn't get the fact that this wasn't about the $$...? What, is he trying to buy a retraction for $11?
I'm wondering how many buyers might have neg'd him in the past if they weren't afraid of retaliation?
But I do appreciate the insight that the various opinions on the board have provided, and I will in the future "tread lightly" and try to watch my words so that I don't come across sounding hostile - Thanks!
<< <i>He gave her a positive feedback AFTER she left him a neg. and AFTER he responded to that neg. I think he acted in a more classy way. And from the tenor of her posts here, I didn't expect a neg. to be left. >>
Hardly classy! Like the OP said, he did that so she could NOT respond to his feedback. He acted extremely slimy in that regards. But, it will backfired on him because once the OP gets more feedback it will be buried and forgotten as just another positive feedback. So, nobody will really see it in a few months, where as his neg will forever been seen.
And now, he's basically bribing her with $11 for a feedback retraction.
This seller richly deserved your neg! On more than 1 count! With this attitude, I am really surprised that they do not have more negs!
Regardless of how you opened your original email, the seller never once offered some type of remediation of even re-asked for clarification on what the problem was. They just went on the defensive. I could almost guarantee that this is the result of other correspondence with folks that bought their rolls.
A good seller will work to resolve issue's and not immediately hit an inquisitive buyer with a bunch of crap about how you are try ing to screw them!
Good job and good followup.
The name is LEE!