This guy rubbed me the wrong way.
WinPitcher
Posts: 27,726 ✭✭✭
I listed a bunch of cards and one of them the title claimed the card to be a PSA 8. the desription and picture showed a PSA 7. I have a no nonsense return guarantee. all are spelled out in the auction. Today I get a pissy email from the buyer claiming I mislead him. And I am to refund his money if I want the card back. I emailed him and explained that it was an honest error, the description and picture showed a psa 7. I also stated that I figured heknew what he was bidding on. I also stated that no problem, just return the card and I will refund the auction amount and postage both ways. The buyer is a good ebayer but I did not like the way he said I was to refund the money if i wanted to get the card back. WTF?
Any advice? should I have just said ok, and wait for him to return the card?
Steve
Any advice? should I have just said ok, and wait for him to return the card?
Steve
Good for you.
0
Comments
Thanks,
David (LD_Ferg)
1985 Topps Football (starting in psa 8) - #9 - started 05/21/06
Dave D.
Steve
Im gonna keep the emails in case this guy claims he never got the card.
Thanks,
David (LD_Ferg)
1985 Topps Football (starting in psa 8) - #9 - started 05/21/06
<< <i>As soon as the card is returned to you in condition you sold it then refund him. Like it or not that's the way it works. >>
I agree.......
1955 Bowman Raw complete with 90% Ex-NR or better
Now seeking 1949 Eureka Sportstamps...NM condition
Working on '78 Autographed set now 99.9% complete -
Working on '89 Topps autoed set now complete
<< <i>
<< <i>As soon as the card is returned to you in condition you sold it then refund him. Like it or not that's the way it works. >>
I agree....... >>
Ditto. The guy's just being a pr*ck.
Im still wondering why he wants 3.00 more.
steve
Steve
I guess he blindly bids from titles.
Steve
That's why alot of people don't refund for graded cards.
But devils advocate here....if he bought a 9 and cracked and resubmitted...you think he'd throw you a few bucks because what you sold him was UNDER GRADED??
I had a guy get all po'd with me over a PSA 9 card because the back was way OC...within guidelines, but none the less.
Some people just have waaaayyyyyy too much time on their hands.
Steve,
Do you have an item number?
Did you charge him 3.00 for S/H?
You made a mistake.
He made a mistake not carefully viewing and bidding.
It's a push - but even if the guy is a jerk - I always try to rise above it - so...
You get the card back - he gets his money - and you keep your dignity.
Paying for the return shipping is a classy thing to do - after all, it started with your typo.
If the guy thinks that's not enough - then I would politely tell him to take a Prozac, go to bed and see how things look in the morning?
mike
Good point Mike.
Agree, We have been there and done that. We have even added some extra for their trouble.
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I think most stores make you return the item, before
they issue a refund.
I would give him postage both ways, also. But, nothing extra.
I would prolly BBL him as well. Generally, problem buyers do not
become great buyers. One bad experience is my stop-limit on
PITA buyers. (I have rehabed a few over the years, but it is
usually not worth the effort.)
I want buyers to communicate in a "courteous and non-threatening"
manner; when they do not, they do not deserve to deal with straight
shooters like me and they must be banished.
WinP will need luck to avoid a red-donut for his error.
Mike is correct in what view? agreeing with me?
Steve
<< <i>Stevek
Mike is correct in what view? agreeing with me?
Steve >>
<<< Paying for the return shipping is a classy thing to do - after all, it started with your typo. >>>
<< <i>
<< <i>Stevek
Mike is correct in what view? agreeing with me?
Steve >>
<<< Paying for the return shipping is a classy thing to do - after all, it started with your typo. >>> >>
And YES you should have went with your first instinct and e-mailed him a note about the typo in the auction - that was a mistake on your part for not doing that. Sorry to be blunt Steve.
-
<< <i>This guy rubbed me the wrong way >>
Lets face it. Is there really a right way?
1994 Pro Line Live
TheDallasCowboyBackfieldProject
I agree with Stone -- you made a goof, I think the right thing to do is make it right...and then block the bidder from your future auctions.
<< <i>Stevek
Mike is correct in what view? agreeing with me?
Steve >>
Yes Steve
I'm agreeing with you. I thought him returning the card first was a given in any situation.
On that note - a while back I accidentally copied the wrong "watchlist" card - put it in the snipe and didn't review my snipe. I bought a card I only wanted to watch to see what it closed at since I already owned it.
I bought the card - had it shipped to Qualitycards - who relisted it. I took a small loss - but it was my bad.
The guy doesn't seem to want to assume any responsibility in this - but if ya gonna sell - the customer will always have the upper hand - that''s show biz?
mike
<< <i>
<< <i>Stevek
Mike is correct in what view? agreeing with me?
Steve >>
Yes Steve
I'm agreeing with you. I thought him returning the card first was a given in any situation.
On that note - a while back I accidentally copied the wrong "watchlist" card - put it in the snipe and didn't review my snipe. I bought a card I only wanted to watch to see what it closed at since I already owned it.
I bought the card - had it shipped to Qualitycards - who relisted it. I took a small loss - but it was my bad.
The guy doesn't seem to want to assume any responsibility in this - but if ya gonna sell - the customer will always have the upper hand - that''s show biz?
mike >>
Oh yes and of course the guy has to return the card first before getting the refund - that's basic commerce 101.
-
Besides the picture that may have had a red x (I doubt it as i used ebay to load it) the description also said PSA 7.
yes i was wrong for assuming this guy could read and did not email him once I realised it. For the record I don't need Mike (who is my bud btw ) to tell me to do the right thing.
Steve
I would not refund first. I would email the buyer and explain thats not how you run your "business" and really I dont know who would issue a refund without first receiving the merchandise.
Heck if Wal-mart(who would take anything back) wont do it, why should you?
Let him know the refund willbe issued as soon as the card is received
matt
1994 Pro Line Live
TheDallasCowboyBackfieldProject
<< <i>Steve
I would not refund first. I would email the buyer and explain thats not how you run your "business" and really I dont know who would issue a refund without first receiving the merchandise.
Heck if Wal-mart(who would take anything back) wont do it, why should you?
Let him know the refund willbe issued as soon as the card is received
matt >>
I would also tell him to use DC (delivery confirmation) on the return for the 55 cents.
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I recieved card #12 1965 topps from you today. The card is a psa 7. You listed this a a psa 8. You need to return the 35.00 plus 3.00 shipping and handling. This account was paid thru paypal. You will need to add another 3.00 to the refund if you want the psa 7 returned to you.
I simply replied that I would pay postage both ways and refund him the sell price but after the card was returned.
steve
PERIOD.
I don't believe you'll be out any paypal fees. When you get the card back, I think you can just go into that payment and refund it or something.
<< <i>LOL everyone is agreeing with Stone. Everything he said I said in my original post. i have no problem paying postage both ways. My question was the guy wants me to refund him first. And should I? >>
Steve
I didn't address that directly - we know the guy isn't getting a refund without the card - my words:
<< <i>You get the card back - he gets his money - and you keep your dignity. >>
Of course - in that order.
I know you were being rhetorical about not needing me to tell you what the right thing to do is - but to be fair - I didn't. I was just doing what you asked - giving advice.
"You get the card back" Meaning he sends it to you - "he gets his money" - you do the refund.
People were not agreeing with me over you - we are the respondents - you aren't - they were agreeing with me since I responded.
Friends?
mike
<< <i>here is the email:
I recieved card #12 1965 topps from you today. The card is a psa 7. You listed this a a psa 8. You need to return the 35.00 plus 3.00 shipping and handling. This account was paid thru paypal. You will need to add another 3.00 to the refund if you want the psa 7 returned to you.
I simply replied that I would pay postage both ways and refund him the sell price but after the card was returned.
steve >>
I'm not totally up to speed on the exact value of that card, but $35 seems way too high for a PSA 7. That seems about right, actually maybe slightly high for a PSA 8. I think the guy really thought he was bidding on a PSA 8.
-
I think you can just go into that payment and refund it or something."
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This is important info, that everybody may already have.
When you do a PP refund, use the refund-button inside of the
transaction ticket. Refund ONLY the exact amount of the payment.
Send the extra postage-fee to the buyer via the quasi-cash
option in the send-money panel.
Refunding through the transaction page in an amount that is
different from the original payment allows scamsters to trick
PP and/or their CC company into believing that the refunded
amount was NOT for the disputed transaction.
PP fees will be refunded.
There is a way to get the EBAY FVF fee back too - though
never the listing fees - BUT it requires that your are dealing
with a nice/reasonable buyer; obviously not the case here.
And, b4 I get jumped for saying the buyer was "not nice,"
consider the email he sent. The buyer always has the
upper-hand in PP transactions, and there is no reason
for such buyers to be mean to sellers when a mistake is
made. Buyers need to calm down and realize that not
every EBAY seller is out to steal; even though MANY certainly
are.
I know he thought he was bidding on an 8. The problem is the card was and is a 7.
Steve
<< <i>I recieved card #12 1965 topps from you today. The card is a psa 7. You listed this a a psa 8. You need to return the 35.00 plus 3.00 shipping and handling. This account was paid thru paypal. You will need to add another 3.00 to the refund if you want the psa 7 returned to you. >>
BTW, this is a very curt note.
It could have been nicer.
All this crap for 35 bucks? Heck - I spent more than that today going around the block!
mike
pat
p.s. "guy rubbed me" should not be in the same sentence.
I also emailed him thru the registry and asked him if he wants something else. To look at my set and choose a few cards and maybe we could rectify it that way. i just did not like the threatning tone of his email and how he told me what I needed to do. meanwhile I got some scum with 2k of my money and this idiot is whining about 38.00
Steve
he paid with an echeck. and i withdraw my dough every nite. I have no problem if he goes to paypal. wont they tell him to return the card first? I saved his email in case he (which i doubt) he is a good ebayer, claims he never got it.
Steve
<< <i>Im sending him a check. I don't care about the paypal fees.
I also emailed him thru the registry and asked him if he wants something else. To look at my set and choose a few cards and maybe we could rectify it that way. i just did not like the threatning tone of his email and how he told me what I needed to do. meanwhile I got some scum with 2k of my money and this idiot is whining about 38.00
Steve >>
I found the auction on ebay but didn't post the link in case you didn't want it here. The centering on the card is not that good - not a $35 card in my view. But you made a decision on this and I think it's a good decision - I like the way you are offering other things to the buyer.
Steve
////////////////////////////////
Yes.
PayPal will instruct the buyer to return the card
BEFORE they instruct you to issue a refund.
Also, PP cannot make any provision that requires
you to pay the return postage. Obviously, you plan
to do that anyway, but PP does not force sellers to
do so.
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Voice of Experience Speaking to You:
That is a terribly dangerous policy. I realize this is a very small
amount of money, but you lose ALL benefits of the seller-protection
scheme if your refund is not made through PP.
Scamsters can hit homeruns on HUGE amounts of money when
sellers disregard the maxim: "Paid Thru PP, Refunded Thru PP."
Again, the refund MUST be in the exact amount of the original
payment to keep the transaction under the seller-protection
umbrella. Refund via check in a different amount, breaks the
chain, and allows scamsters to say the check was for something
not related to the original PP transaction.
WOW! I would listen to Storm on this one. Do PP refund ONLY.
This guy can come back and file in paypal after he gets your check cashed.
Maybe he will... maybe he won't. I wouldn't take the chance.
PP will make him send card back using tracking and pay for returned postage, as stated above.
There is no way I would return card without first getting card back. If he is being a pain, tell him to file it with PP.
Good Luck
Sorry this happened to you. Storm is right on the money, as always.
Get card returned to you, issue refund thru paypal for exact amount and since you made an honest mistake and are a stand up seller, issue him a refund for the amount it cost the buyer to mail the card back to you (per Mike's post).
It should all work out in the end.
If the buyer won't cooperate with this chain of events, you can't take
a return then. Then block the bidder from doing future business with you.
Good luck and keep us posted....
Rich
PS- It's funny that the smaller amount transactions are always the ones that seem to go haywire.
Steve
the buyer has yet to reply to my emails. yet he is bidding on another of my cards. he did not become the high bidder he simply raised the bar.
glad I did not block him, I just wonder why he did not reply?
Steve
<< <i>Update.......................
the buyer has yet to reply to my emails. yet he is bidding on another of my cards. he did not become the high bidder he simply raised the bar.
glad I did not block him, I just wonder why he did not reply?
Steve >>
Steve, I would block that guy ASAP. You have no idea of what his motives are and could be looking to hold a few more of your auctions for ransom. Just my $0.02
Arthur
he is a good ebayer and a member of the 65 topps set registry. he is not the hi bidder (yet) I think he just got pissed off when a 7 arrived and he was expecting an 8. My problem was the title said 8, the picture and description showed 7. thus the confusion. I'm wondering why he did not reply to my emails.
I'm gonna let him bid...........................
Steve
steve
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