Kudos to the US Mint

FatMan

With all the complaining about the mint I decided to share what I thought was a superb return transaction.

Two weeks ago on Monday I sent back by USPS 1st class insured my SF Mint gold proof commem because the obverse had a minor scuff mark in the field. It was as simple as placing their label on the box and marking on their product return form that I wanted a replacement sent to me. I was notified by email promptly when they received the coin, I was notified of the credit issued to my credit card, and then I was notified today that the replacement was shipped. Well, they were a bit late on the shipping notice because I had already received it this morning. So it was eleven business days from the date I mailed it back to the date I received it. I find that to be excellent service.

Oh, and the replacement is .

I have had dozens of problem free transactions with the Mint. This is the first coin I have ever had to return and it was very easy. I have never understood all the complaints I read here about the mint. Either some people are very hard to please, or I have been very lucky.

fivecents

I agree with you, I've had zero problems with the US Mint in the many years of doing business.
Not to mention I have made more money reselling coins purchased from the US Mint than I have made with any dealer.

fishcooker

Many moons (2001?) ago I purchased 10 silver proof sets, and 6 had to be returned due to fingerprints, spots, or other damage.

Another year, I ordered 6 proof sets because I needed 3 to give as gifts. I wanted to be sure and get 3 that were good enough to give away. As it turns out only 2 were damaged, so I kept the extra one for myself.

Since then, I haven't had too much trouble but it seems about 1 of 10 items is damaged in some way.

coinman420

i have never had to return any products so far.

Rarity

I've bought many Mint's products since 1998 and never had any problem.

19Lyds

<< <i>I have never understood all the complaints I read here about the mint. Either some people are very hard to please, or I have been very lucky. >>



Once you have a problem, you will understand the basis for the complaints because you will identify, understand, and have a simple resolution but customer service will not and therefore the problem will not go away. You will just have to live with your frustration.

I too have had uninterrupted satisfaction with the US Mint until just recently. The one time it happened when when it really should not have. I am still angry with them.

ericj96

The Mint is doing a bang up job. They are making lots of low mintage mostly good design coinage struck on the real thing (precious metals). The quality of the coinage is better than its ever been before as is seen by the grades assigned to moderns by the grading companies. They have a VERY generous return policy and are honest as any outfit I am aware of. They are doing a much better job than we are of bringing new collectors into the hobby.

From time to time minor problems do come up....thats a part of life.

Eric

garsmith

<<I have had dozens of problem free transactions with the Mint. This is the first coin I have ever had to return and it was very easy. I have never understood all the complaints I read here about the mint. Either some people are very hard to please, or I have been very lucky.>>

Smoe peoples are winners and smoe are just whinners

pf70collector

I haven't had any problems with the mint either, including returns.