How important is it for a dealer to know why you returned a coin?

airplanenut

Many dealers advertise a no-questions-asked return policy. At first glance, this is a good policy--if you don't like the coin, you won't feel pressured to give an excuse, you just send it back. But I was thinking, isn't it important for a dealer to know why you returned a piece? Coins aren't like a TV, where the picture wasn't good enough.

Every time you return something, there's a reason, and the dealer knowing can help him hone in on the coins you'll more likely appreciate. This means the dealer can tell you when you go to order something that you won't like it, or recommend a coin when it enters his inventory. Or, would this only matter when dealing with dealers on a personal level, as opposed to adding an item to an online shopping cart and having it sent to you?

Your thoughts?

Russ

I think that if we return a coin we should always explain to the dealer why we are doing so.

Russ, NCNE

Barndog

Every time you let a dealer know more about your preferences, the better he/she will be at helping you in the future...at least that is my experience.

Bochiman

I have only returned a few and I always give my feelings/reasons for doing so.
I want to foster the relationship with the dealer and I want to make sure I get coins I like, so, by mentioning why I am returning it, I hope that they will remember and that helps from me getting coins that I wouldn't accept.

ie......due to color perception issues I have, I don't like darkly toned coins (esp copper that is "chocolate" brown). So, a coin can meet the grade I want but I wouldn't be able to enjoy it. Back it goes.

Conder101

A "No questions asked" return policy means that you can return it and you don't have to HAVE a reason. There is nothing wrong with the dealer asking why you are returning it as long as he doesn't try and argue to point and promptly refunds the money no matter what reason is given. And if you don't want to give a reason that's fine to, here's your refund.

seateddime

A dealer who bought a coin liked it enough to buy it in the first place.

One has to be careful who they buy from and try not to insult a good dealer. Be honest in a nice way os the best way.

With out saying names there is one seated dealer I have purchased about 50 coins from without seeing even a picture first and of those coins never returned a single one.

Numisone

I have returned a few coins, and have always tried to explain why. Sometimes the coin just doesn't do it for me. Not really anything in particular, just not enough luster or eye appeal. A good dealer will always work with you to find what you like. I have had a couple who didn't accept my explanation, and I moved onto dealers who are willing to put up with my tastes.
If I wanted to just buy plastic, I guess that it wouldn't matter.

edited for my bad spelling

MikeInFL

If I don't do regular business with them, I typically don't provide any reason other than "It wasn't for me". For the few dealers which I work with more frequently, I often will give them some insight into the rationale so they can better direct me to coins in their inventory I am more likely to accept...Mike

Clankeye

How a dealer handles a return is huge to me. And yes, I think it is good to offer an explanation why you are returning something. But, I think it is poor form for a dealer to challenge that or press for further explanation--even if they may disagree with your stated reason.

This providing the dealer has a clearly stated return policy, and you are using it in the proscribed manner.

coinguy1

I offer a no questions asked return policy. However, each time I send a coin to a new client, I try to remember to tell him that I appreciate any positive OR negative feedback he can provide. That applies whether he keeps or returns the coin. Such feedback can be very helpful to both parties.

Myqqy

I always explain why I am returning a coin- I think it's valuable information that an intelligent dealer would listen to....

marmac

The few I have returned I gave an explanation. I think it takes a while to calibrate ones eyes with someone elses. The more I tread thru this hobby, the more fussy I get and informing a dealer of my likes and dislikes in theory should make for smoother future transactions on both end.

ABC123

Feed-back is very Important---eBay !

CommemDude

Jeremy: I have returned a few, and always try to tell the dealer what the problem is. Almost always, my comments are met with total silence...which makes me think that the dealer either finds me too ignorant to respond to, or more likely he doesn't want to acknowlege that he knew the problem was there too.

My worst recent experience on the other end: an ebay buyer returned a super high end 1859 Indian PCGS 64, tells me it blows away a coin she was offered last month @250 MORE than my price, but wants to return the coin anyway. No further explanation.

ziggy29

If there is a good reason why I don't like the coin (not that it's a bad coin, just not *my* kind of coin), I will say so. If it's not so good a reason (i.e. it's a nice coin but I had buyer's remorse or money just got tight), I'd probably return it with no explanation if it's a "no questions asked" policy.

Longacre

I think out of courtesy you should let him know why, although you don't have to. It might be a learning experience for the dealer and nothing bad could come of it, assuming that the dealer does not try to argue why your concern is warranted.

relayer

It may give him comfort in knowing why he is giving you your money back, but it could also will help him understand if their is a problem with the coin (either real or imagined).