Options
Pinnacle....WHO designed your %&^#* new website?
topstuf
Posts: 14,803 ✭✭✭✭✭
I don't WANNA install no Flash player. I got Windows media an it's OK. And even after caving in and sayin YES to the foolish question, I waited the requisite number of hours for something to happen and when it never did, I left and came here to mamadog about it.
A ...... WEBSITE....... should be a SITE for da WEB. NOT a place to get fancy-schmancy.
All I wanna see is yer COINS. No tricks. No popups. No clowns. No elephants. Just some bare bones boring pitchers of COINS.
A ...... WEBSITE....... should be a SITE for da WEB. NOT a place to get fancy-schmancy.
All I wanna see is yer COINS. No tricks. No popups. No clowns. No elephants. Just some bare bones boring pitchers of COINS.
0
Comments
<< <i>Link? >>
Pinnacle
I completely agree, and this is something I've harped on for years. A commercial web site should be designed for ease of use and speed of loading, not as a showcase for some ego driven geek developer who wants to one-up his geek buddies.
Russ, NCNE
Camelot
Check out some of my 1794 Large Cents on www.coingallery.org
Dan
mcinnes@mailclerk.ecok.edu">dmcinnes@mailclerk.ecok.edu
--------T O M---------
-------------------------
<< <i>I kinda liked the old website better. So sue me. >>
Watch out for the process server. You like the old everything better, Bear!
<< <i>I like the new site. >>
Great job whoever did it.
09/07/2006
<< <i>I kinda liked the old website better. So sue me. >>
Yeah, Old website was better.......
TorinoCobra71
Oops...didn't see that they DO have the large images. The "magnifier" is still corny, though.
I do not care for it, especially as it seems to slow the pics down. I click on the large picture as soon as it gives me the option.
I like the feature for clients that keeps a record of customer purchases with pictures and coin descriptions.
<< <i>and you all need to UPGRADE >>
That's not really the point. I cruise the web on some of the fastest systems on the planet, so all the extra garbage has little impact on me. However, many buyers - and particularly those who have REAL money to spend because they tend to be older as a group, and thus less technologically sophisticated - are on older computers and slower connections.
Anything that annoys the potential customer and diminishes their shopping experience can cost the business. Sites loaded with unnecessary foofoo do just that.
Russ, NCNE
The online brokerage firm I use just sprang a "new improved" on us and I hate it.
It's not even a case of teaching an old dog new tricks. It's about simplicity and ease of usage. And, IMO, they have made a huge mistake by cluttering, adding unnecessary features, and just in general making it all less user friendly. Now, I'm taking about this brokerage and not necessarily Pinnacle here.
Less is more sometimes. George Lucas would have made better Star Wars prequels if he embraced that. And any merchant with a website ought to think about it. Because I don't revisit sites that put me off very often.
Clankeye
OK, I confess - I couldn't stand the suspense, so I just cheked:
Link to other thread
Did something change betwen then and now? That was a serious question.
<< <i>I'm a bit confused here, folks - wasn't there a favorable thread on this very topic a fairly short time ago? Granted, I was on vacation at the time, but please tell me I wasn't imagining it?
OK, I confess - I couldn't stand the suspense, so I just cheked:
Link to other thread
Did something change betwen then and now? That was a serious question. >>
My opinion hasn't changed.
There is so much more to a website than what someone sees when they visit it. Their new website gets a 10 on my scale for ease of navigation, exceptionally pleasing design, and many features that other websites leave out like the ability to sort and search through inventory. Regarding speed, I can tell that some might have trouble when visiting the site via dial-up, however, the folks at Pinnacle are very intelligent and know how to keep up with the pace of technology. Dial up isn't going to be around forever with faster and easier connections reaching even the most remote locations. My family in rural Louisiana even has DSL which is definitely fast enough to handle their new website. I agree that a website should be reverse compatible with older technology but it DEFINITELY should not be designed with just dial-uppers in mind. A new website should grasp new technology and grow with the times as their website certainly has done.
Although I believe that the magnifying glass feature falls under the bells and whistles category, it's still a feature they worked hard to integrate into the site for the sole purpose of increasing the website's functionality.
About the flash installing, media player cannot do near what flash does and vice versa, they are completely seperate applications. The use of flash on their website tells me that they are actively pursuing the next level of internet applications. The first coin website that puts flash to good use will add more interactivity to their website then just bells and whistles.
Every website will have it's pros and cons but I believe the new website Pinnacle has is definitely an improvement over their previous one. It's a great website and I have enjoyed browsing through it.
<< <i>Maybe they figure that people with dial-up and crappy old computers won't be buying their stuff, anyway. >>
You mean buyers like Tradedollarnut?
<< <i>My opinion hasn't changed. >>
Nor has mine.
Russ, NCNE
For the record--I don't dislike Pinnacle's new website. It's kind of a neutral to me. It's workable and I'll get use to it.
What I was railing about is that I have had a couple of sites I use a lot lately "improved" for me. And in those cases--I really liked the old sites better.
<< <i>Maybe they figure that people with dial-up and crappy old computers won't be buying their stuff, anyway. >>
Perhaps they use these "crappy old computers" because they'd rather spend the money on coins.
Personally, I don't go for the extra garbage. Flash? Who gives a ratz azz? I'm not interested in your flash, or your trash...I'm looking to spend some cash. And if you don't keep it simple for me to do it, I'll look elsewhere.
I don't want to load yet ANOTHER program on my system just to see your pictures. I already have stuff built in to my system for that. Websites designed like this only perpetuate the bloatware people end up with (sometimes unknowingly) on their machines. Leave it to the internet geeks to turn a blazing 2.8ghz machine into a 12mhz sloth.
Just give me the meat and potatoes!
We now return you to our regularly scheduled banter...
Cheers,
Bob
It was a bit slow.
I do not like the magnifiers. They're kind of a joke.
Wished you could just click and get a larger inmage or a zoom feature.
I must have Flash?? I wasn't asked to have it installed??
In honor of the memory of Cpl. Michael E. Thompson
<< <i>
<< <i>Maybe they figure that people with dial-up and crappy old computers won't be buying their stuff, anyway. >>
You mean buyers like Tradedollarnut? >>
Apparently. There's probably not all that many Tradedollarnuts with crappy connections/computers out there. Heck, I'm practically on food stamps and I've got cable. I'm sure they know what they're doing
<< <i>There's probably not all that many Tradedollarnuts with crappy connections/computers out there. >>
The well heeled collectors as a group tend to fall in to that category. Just take a look at how many of the most valuable registry sets don't even have images. It's because these collectors are, on balance, older and less computer literate. But, they have the bucks.
Russ, NCNE
But as far as 3-years-ago, yesterday's-news and "I can't believe their site's constructed in this way" - designs that use tables for layout are what make me laugh uproariously.
<< <i>
<< <i>and you all need to UPGRADE >>
That's not really the point. I cruise the web on some of the fastest systems on the planet, so all the extra garbage has little impact on me. However, many buyers - and particularly those who have REAL money to spend because they tend to be older as a group, and thus less technologically sophisticated - are on older computers and slower connections.
Anything that annoys the potential customer and diminishes their shopping experience can cost the business. Sites loaded with unnecessary foofoo do just that.
Russ, NCNE >>
Let me add to what Russ is saying for those that just think "pretty is good"....
I have fast systems. I used to check out the Pinnacle site weekly and see if there were any coins to interest me. I don't do that now.
I don't like Flash.
I don't like "fancy".
When I have money to spend, I want to be in and out. I don't want to play games.
So, let me ask this.....how many people were so turned off by the old style/site that they didn't visit it to look for coins?
Now, I know of at least 1 (ME) that no longer goes to the site....potential lost revenue, right?
I've been told I tolerate fools poorly...that may explain things if I have a problem with you. Current ebay items - Nothing at the moment
Less is more. I didn't like the site because there are too many images loading and the screen jumps around as each one falls into place (that's a minor annoyance). Flash should NEVER be used on a commercial site. It adds nothing. Particularly in this business.
All due respect to poorguy, but though you and I are techies, I disagree with you. You say that the first coin website that puts flash to good use will add more interactivity to their website then just bells and whistles. I say when that day comes, fine. Until then, I don't see the use.
New collectors, please educate yourself before spending money on coins; there are people who believe that using numismatic knowledge to rip the naïve is what this hobby is all about.
As my first boss' sign in the shop case said - "This is no museum. This junk is for sale!"
There are very powerful tools that can be utilized with newer versions of flash that rival ASP and PHP when working with databases and dynamic website content. The problem is, it's so darn hard to learn. I agree with you that it should not be used extensively unless the flash application is not even apparently flash but part of the page and actually does something useful. Banner ads, intros, and other crap like that just gum up otherwise perfect sites.
We take all comments and constructive criticisms seriously even on a forum (like this) that allows anonymous postings. The unsolicited feedback we're getting directly from our existing client base has been overwhelmingly positive so we're a little thrown-off by the negative balance we're reading here.
Again, we appreciate your comments and are discussing some of the criticisms with our web designer. Cheers,
(Edited for a spelling error).
Partner / Executive VP
Heritage Auctions
Liberty: Parent of Science & Industry
Some aspects are improved but, overall, I liked the old one better. On the old one, I could read every coin's description on the same page and click open a photo if I was interested. That saved time. I was a regular viewer and only needed to scan the new items that were posted in a different color. Lots of coins came to my attention on that system. If those same coins were listed title only, like today, I would never have clicked them open.
My one complaint against Pinnacle is how often it was pointless to check on a new item listed on the site. Coins would be sold or out on approval but the site never let you know that. There were coins I bought that Pinnacle continued to list as available. DLRC and David Hall have systems that take coins off, or note they're on hold, the second you buy them. Even Legend, as slow as they sometimes are, will note a coin is on hold. Pinnacle said they were going to improve this situation but I've not been back to the new site enough to know whether or not it ever happened.
So, for me, the new site has decreased my interest in Pinnacle. I have only so much time to check on new coins. I don't see any shortage of top quality dealers. I still think DLRC has the best and easiest website to use, even if their percentage of monsters does not rival the competition.
Personal .02¢ only and definitely NOT meant as a bash against Pinnacle.
KJ
It makes perfect sense that you would get positive feedback from your clients, but negative comments on an anonymous forum. Your clients want to maintain a good relationship with you, so they are less likely to be critical to your face !! Whereas on here, we specialize in being critical all the time !!!
I particularly dislike the fact that I have to use the search feature and click on several things before I can get to the coins. I searched for Bust quarters the other day ... first you click on inventory, then on the denomination drop-down, then you select quarter, then you have to click on the series (and those should be listed in chronological order, not alphabetical order !!!!!!!!!!) ... then you have to click "Search"
Old site was definitely easier in terms of getting right to the coins !!!
But, I still found the coins, just took a little longer.
Sunnywood
Sunnywood's Rainbow-Toned Morgans (Retired)
Sunnywood's Barber Quarters (Retired)
KentuckyJ and Sunnywood described my biggest issues with the new site and that is the loss of the ability to quickly move through the coins without opening up the links. I was quite happy to read the descriptions and then skip the coins I thought might not be of interest to me. This worked well as I own many coins from Pinnacle but I, too, have looked at the site less because of the new layout.
In honor of the memory of Cpl. Michael E. Thompson