NGC 12 day service rip off!!!!!!!! :Ubermad;

KurtHorn

I apologize in advance if this is a rant heard here often but,... AAAAaaaagghhh!!!!!!

I just called to check on my submission. It was only two coins and I wanted them back fairly quick so I paid for their 12 day turnaround time. They informed me on the phone (since they do not have an online way to check) that they are currently running 32 DAYS!!!! for their 12 day service.

So I asked her, well do I get some free submissions or something then for taking three times as long as the service you imply we'll receive? She said no that they are only estimated times.

All I could do was tell her they stink at estimating...

nankraut

Based on your post, I'd say NGC needs a "dept of human relations" and "quality control manager".

Russ

My last Early Bird turned in four days from the time it hit NGC.

Russ, NCNE

MICHAELDIXON

My Earlybird submissions have been coming back fast. What service did you use?

KurtHorn

<< <i>My Earlybird submissions have been coming back fast. What service did you use? >>



Early bird and I sent them next day. They were received 2/2/05. 32 business days would put them back to me around... I don't know exactly about April I think.

Russ

I seriously doubt it will take 32 business days. You're currently on business day 11, so it's a bit premature to get all hot and bothered.

Russ, NCNE

kieferscoins

<< <i>I seriously doubt it will take 32 business days. You're currently on business day 11, so it's a bit premature to get all hot and bothered.

Russ, NCNE >>



I agree with Russ.

Cameron Kiefer

airplanenut

They do also say estimated times... that said, I've always gotten my coins back on or before the estimated date.

KurtHorn

I'm cool. I hope you guys are right as I have a buyer for one right now, but I might lose him if a month more goes by.

coinguy1

I just called NGC and spoke to a person who would know, and was told that they are "approximately a week behind on that tier". If someone mentioned 32 days, they were apparently mistaken.

Eedited to add:

<< <i>...that they are currently running 32 DAYS!!!! for their 12 day service >>

I believe it is 12 business days for their "12 day service". If so, "12 day service" is actually 16 days.

keets

NGC is generally quick but they can and do suffer from some of the delay problems that PCGS suffers from. one thing that strikes me as odd about PCGS and NGC is the way they track our submissions for us.

PCGS simply tells us when they're received, when they've been graded and when they've been shipped. simple.

NGC does pretty much the same thing but they have the glitch of NCS not having any kind of online information whatsoever. submitting to NGC via NCS requires a phone call to know when the submission has arrived. they've told me that they're working to remedy that problem, i just find it amazing that the NCS-NGC linkup has been operating for so long with nothing online yet, it's been close to 3-4 years, maybe longer, hasn't it??

here's my current NCS-NGC dilemma, eight medals sent with the 5-free-submission-certificate and 3-free-conservation-certificate.

Mailed on Jan. 26th.
Received by NCS Jan. 31st.
Quality Control posted on Feb.4th.

that may seem quick, but then the glitch took over!!!!!!!!!
i wasn't surprised that only four of the eight were graded and i'd asked that any "No Grades" be NCS Detail Encapsulated. on Feb. 7th i called to check on that and then waited. on Feb. 15th i called again to inquire about the progress and i asked the rep. what the grades on the four NGC's were. even she had no access to that secret and she only assured me they would all be "Married" and shipped by weeks end.

this is the ultimate torture, being told my stuff is graded but not being able to know for two weeks what the grades are!!! i suspect MS65, two MS63's and an MS64RB, but i wait..........................

my current opinion is that NGC/NCS needs to fine tune their Order Status page.

al h.

keets

well, it figures that as soon as i mention the fact that NGC has seemingly screwed the pooch, they'll post my grades!!!!

Coins for invoice number 2048845 Line
Item Year Mint
Mark Variety/Pedigree Denom. Proof Grade Strike
Char Comments
001 1909 NY HK-374 HENDRIK HUDSON DAALDER SC$1 MS 63 MEDAL

002 1909 NY HK-374 HENDRIK HUDSON DAALDER SC$1 MS 64 MEDAL

003 1933 IL HK-465 FORD DOLLAR SC$1 MS 62 MEDAL

004 1933 IL HK-467 GREENBUCK DOLLAR SC$1 MS 65 MEDAL

al h.

LeeG

bigtonydallas

Keets maybe posting here is what got your grades posted!!! lol

WaterSport

"NGC is generally quick but they can and do suffer from some of the delay problems that PCGS suffers from" (edited to add...) When PCGS takes too long and everyone runs over to NGC for service!

MadMarty

I am very happy with NGCs service, even though they have been running a week late on earlybird. I have also noticed that QC is taking a day of two longer. But all in all, I think they are doing a great job over there.

As for the NGC reporting system, I like it. I tells you right where your coins are in the system. I'm sure it's only a matter of time before NCS is intregrated into the system (I hope). I wish PCGS would expand the reporting to tell us what phase our submissions are in, I'm sure that would cut down on a lot of calls to CS.

jdimmick

I say, if you need them back fast, then you gotta step up to the plate and pay for the faster service???

DHeath

My last NGC ran a week late, but was still VERY fast. I've been told on NCS-NGC submissions, once the transfer takes place, they become a priority, and are expedited at NGC. I've actually had NCS-NGC order grades post faster than NGC submissions.

astrorat

My last two submissions had a very quick turnaround.

Lane

mrearlygold

NGC has been awfully good to me. Wait till you see the registry set I'm setting up.


Tom