Looks like a call to customer service is in order this morning.
MadMarty
Posts: 16,697 ✭✭✭
Order shipped to PCGS 12/28/04
Order received by PCGS 12/31/04
Order is not in the system yet...
Coin numbers filled out right, check inclosed, so everything was done correctly.
Order received by PCGS 12/31/04
Order is not in the system yet...
Coin numbers filled out right, check inclosed, so everything was done correctly.
It is not exactly cheating, I prefer to consider it creative problem solving!!!
0
Comments
K S
All I know is my last submission (2 GSA's) to NGC was recieved - graded - and shipped in less time than you have been waiting for them to just enter your order.
Does anyone know the total number of possible excuses for "poor customer service"?
<< <i>"we are short staffed" >>
never heard it put quite like that before - talk about being honest!
K S
I haven't personally sent anything to be graded yet. I do have my 1909 Indian Quarter Eagle in an NTC slab that will be there after Mark Feld gets back from FUN (I hope) so we'll see how that goes.
Just my 2 cents on the subject.
Complete Dime Set
J&J Coins
website
Wild Ebay Toners for sale
The big O
<< <i>
Because they can.
<< <i>
As Legend Numismatics would say, "Opportunity knocks loud here." for NGC.
<< <i>They know that the majority of people will put up with it because there's not a lot of choices so they don't strive to make that a priority, it's not like everyone's going to go across the street. >>
A whole lot of submitters have been moving in that direction.
Russ, NCNE
That probably is more like "No one wants to work for what we are willing to pay."
Humm, maybe they should offshore it to Mexico, India, or some other country like everyone else has been doing.
<< <i>That probably is more like "No one wants to work for what we are willing to pay."
Humm, maybe they should offshore it to Mexico, India, or some other country like everyone else has been doing. >>
Maybe we'll all end up with PR70s then!
Complete Dime Set
<< <i>
<< <i>They know that the majority of people will put up with it because there's not a lot of choices so they don't strive to make that a priority, it's not like everyone's going to go across the street. >>
A whole lot of submitters have been moving in that direction.
Russ, NCNE >>
My second submission across the street is going out today, no more soup for PCGS.
Apropos of the coin posse/aka caca: "The longer he spoke of his honor, the tighter I held to my purse."
I sent in 5 myself that I KNOW got there in time, but aren't "in the system" yet (like yours).
I just hope that we still get the "old rates" because the coins were to them before 1/01/05.
Brian
K S
<< <i>nobody else sees the irony between the "short staffed" comment & the lord of the ding-dong coins?
K S >>
<< <i>
<< <i>"we are short staffed" >>
never heard it put quite like that before - talk about being honest!
K S >>
Many of the forum men have that problem
Sleep well tonight for the 82nd Airborne Division is on point for the nation.
AIRBORNE!
"shipped out an order 12/20 and it's STILL not in the system"
I commented on this a while back in another thread and someon said "not".
Maybe I'm showing my NYC/NJ roots here (e.g. sceptical) but I truly have come to believe they sit on orders prior to entering them...because the clock doesn't start ticking until it goes in to the system. They do this more so with the $30, $50 and $100 submissions -- just milking more money out of me -- ooops!! -- for the same level of service (I've tried the $50 and $100 FASTER options -- not doing it again though -- a sucker bet -- sticking to the somewhat bearable $30 level).
Anyway, the sitting on orders is analogous to how the airlines improved their on-time departure/arrival ratios -- they simply tell you the a flight froom Boston to Newark is 2:10 minutes when anyone who's ever flown that route knows it's never longer than 49 minutes
And most of you are right about why/how they can do this -- we all know the joke about why a dog licks his ...
"I have three submissions that are not found within thier system that are almost a three weeks old"
That happened to me -- but I caught them the last time: I had packaged up two orders in one package and one was entered and the other one was not -- then suddenly it showed up with a date almost 2 weeks after the first order. I then showed them sequential submission #'s and the proof that they were packaged together. Suddenly, and I quote the conversation(s) "it was downstairs under special review...we apologize for the delay...now that's it's upstairs we're going to fastrack/expedite it...7 business days later I call...the order is still in grading...I asked why...they said 'we only received it on the 29th'" How do you even begin to make your case
My coins were received on 12/21. I finally got thru to Cust Serv yesterday. I was told that PCGS is having problems with their automatic outgoing email system - the emails aren't going out (obviously). We checked my submissions and they were entered as of 12/23.
That's what I was told and it makes sense ......
If I had it my way, stupidity would be painful!
I'm not talking about receiving the e-mails...I know their system is broke. I had packaged up 2 orders in one shipment (9033040 and 9033041). One was entered, one wasn't. In fact, I had already received one of the two orders back grom grading -- shipped on 12/21 -- and the other one still wasn't even entered in to the system. It is now in the system as being received on 12/29/04 when it's cousin in the same package (9033040) was graded and already shipped by 12/21
Cameron Kiefer
<< <i>What did they say Marty? >>
they probably told him where he could stick his short-staff!
K S
In my case I forgot to give them a check. Sheesh, they can't take a joke
J&J Coins
website
Wild Ebay Toners for sale
The big O
dealers coins are already here, mine are due sometime in Spring!
Cameron Kiefer
<< <i>They are busy making sample slabs for Long Beach >>
Yep, throw the paying customers under the bus to make sample slabs for DorkBoy!!
Cameron Kiefer
<< <i>Hey, the PCGS customer service women like me. I'm not dorkboy!
Cameron Kiefer >>
Yeah, like it matters to those waiting for their paid items!
<< <i>I'm not dorkboy! >>
i sure hope not. if you were, i'd have a wife named dorkwife!
K S
<< <i>Hey, the PCGS customer service women like me. >>
Yea, when you leave!!
Cameron Kiefer