.

TUMUSS

tjkillian

I can easily see it angering you, however, most collectors need to see a coin in person to really decide if it is the right coin for them. I would take them back and ask the person not to buy from you again.

Tom

MORGANHUNTER2

not knowing what he bought- I would say let it die a quick death. And stop him from bidding on any other stuff- no negs just move on. if he is someone you had faith in well that becomes personal- still let it go.

What did he buy?

BAJJERFAN

Depends on your return policy but you certainly have a right to be pi$$ed, sounds like buyer's remorse to me. I would leave no or neutral feedback and move on.

TUMUSS

RYK

They were three toned Morgans. Toning is difficult to capture with photography. If the photo did not match the coin in hand, and you advertised a return policy, you should accept the coins back, give no feedback, and move on.

zzzz

I only looked at one of your auctions and since your return policy is stated below ... Why would you be mad ??? The buyer is excersizing his right YOU gave him ...


10 day return policy (Restocking fees MAY apply). Item must be received in same condition shipped and in original sealed holder...NO EXCEPTIONS!!!

Barry

You've gotten some good advice already. Either he's one picky buyer or your pics don't represent the coins well. If you rarely get returns, it's probably the former. If you get a fair number of returns, reevaluate your photo technique. In either case, you're not out anything. He's out the postage. Apply for a fee credit with Ebay, relist the items, and block him from future bidding.

wam98

The photos are great and the price paid seems reasonable on all three of the toned Morgans. You should be confident that you have done everything to make this a no chance auction from the photos supplied. Personally I would have been ashamed to even ask to return the coins. Honoring your return policy is the right thing to do but I would sure have a list of people, not to have any dealings with in the future.

michael

zzzz
Member

Posts: 121
Joined: Feb 2004
Thursday November 25, 2004 6:25 PM (NEW!)





I only looked at one of your auctions and since your return policy is stated below ... Why would you be mad ??? The buyer is excersizing his right YOU gave him ...


10 day return policy (Restocking fees MAY apply). Item must be received in same condition shipped and in original sealed holder...NO EXCEPTIONS!!!

Russ

My personal opinion is that an auction is not an approval service, and that a return should be for some specific and valid reason. However, if you advertise a return policy than you have no reason to be angry when a buyer uses that policy.

Russ, NCNE

BigD5

"block the bidder from future auctions" HUH??????????

C'mon now. Returns are an inevitable part of selling. They happen, and the best thing you can do is roll with it. Your pic's seem a touch dark, so maybe the bidder was "taking a shot" with the coins, and hoping for a bit more pop than what the images show. He/she received them, and didn't like what they received. They want to return the coins. Nothing criminal or negligent so far, correct?

Deal with the returns and do what you can to learn from the experience. Ask the buyer specifically what they didn't like about the coins (without coming off as confrontational), was it the pic's, the description, whatever. Don't hold it against the buyer.

If the buyer consistently bids, wins, and returns items (or has a history of doing so with other sellers), then you have grounds to consider blocking the bidder. You have to be the judge as to whether it's worth your time etc. to deal with a high rate of returns from one specific buyer, and that has to be judged on a case by case basis.

Roll with it, relist the items and move on with a smile.

*In my opinion, a "restocking fee" would be and is a tacky stipulation that I would hope you don't consider.

You have cool stuff Tumuss and from our past dealings I know you shoot straight. Roll with this one.

MICHAELDIXON

I would refund his money and not worry about it. He might turn out to be one of your best customers. As for blocking him, why? AND I would edit the Ebay auctions out of this post so you won't embarrass him.

gemtone65

Tumuss; What you should have done is simply ask the high bidder directly what he didn't like about the coins. You might learn something helpful that will result in fewer returns in the future. For example, the seller might tell you that the coins appeared much more vibrant in the pictures than in person. In which case, you might consider turning down the brightness in your photos the next time around.

By the way, the high bidder is a sohisticated collector of toned Morgan dollars, who I might say, is not the type of buyer who returns coins that actually look like their pictures. I can assure you that price had nothing to do with the returns -- I'm confident it had to do with the expected quality of your coins before receipt relative to their actual quality upon receipt by the high bidder.

Russ

<< <i>By the way, the high bidder is a sohisticated collector of toned Morgan dollars >>



I can confirm that. He's purchased some very nice toners from me in the past.

Russ, NCNE

tsacch

I am with the majority here, you have a return policy, so he exercised his right. If he asked for faster shipping, he should have paid for it and maybe he did.

Dont sweat it, let it go.

pursuitofliberty

exactly what BigD said ...

K6AZ

Take them back and relist them. File for fee credits with eBay using the option of buyer returned items. Toned Morgan collectors tend to like certain colors, and if a coin they bought online doesn't match the colors in the image, most will want to return them. Don't ever stick a buyer with a coin he is not happy with, to do so will make him very unlikely to buy from you in the future.

beartracks42

I agree with those who say that you should just let it go and honor your return policy. Also, by reading this thread,I wonder if you are the type of seller that I would want to get involved with.

cdan12

If you accept paypal payments you have a return policy whether you advertise it or not.they will debit your account and suspend it until the money is refunded.I have never returned any coin I have bought,I usually resell it at a profit.

ARCO

I agree with Russ. It is ultra annoying, especially when large pics, an accurate description is given, and no seemingly valid reason is given for the buyer's displeasure. Now I can understand the great patience some coin dealers must have in working with the public.

Tyler