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Overcharged shipping charges

LongacreLongacre Posts: 16,717 ✭✭✭
in U.S. Coin Forum
I sold an item on Ebay and I misestimated the shipping charges. I charged the buyer $9 too much. I went into Paypal and refunded the buyer the $9. Is this common for a seller to do, or am I a fool for sending a refund when the buyer clearly had the opportunity to recalculate the shipping costs and send me an email to question them? Any thoughts on what everyone does in this situation?
Always took candy from strangers
Didn't wanna get me no trade
Never want to be like papa
Working for the boss every night and day
--"Happy", by the Rolling Stones (1972)

Comments

  • JamesWJamesW Posts: 105 ✭✭
    You will probably more than make up for that $9 in future sales to that buyer. I think you did a very good thing.
    I never met a coin that wouldn't fit in my collection.....
  • goose3goose3 Posts: 11,471 ✭✭✭
    You did the right thing and that buyer will probably become a "regular" and probably tell his friends about it.
  • ziggy29ziggy29 Posts: 18,668 ✭✭✭
    If you quoted $X for shipping and paid $X-9, you're not required to refund anything as it's listed in the terms and possibly reflected in the bid.

    But doing so generates a lot of goodwill, ethically the right thing to do in my opinion, and would certainly make your buyers see you as a trader with integrity, one they can trust, and that can translate into more bids (and higher bids) in the future.
  • my3centsmy3cents Posts: 1,411
    ditto image

    My Auctions
  • hamiltonjhhamiltonjh Posts: 1,140
    what they said

    You did not have to, but your ethics are above most others and you're to be commended, IMO.

    image
  • lordmarcovanlordmarcovan Posts: 43,530 ✭✭✭✭✭
    Good for you!

    Too bad others are not quite as conscientious.

    Some of the times when I've done that, I didn't give 'em a refund but I did throw in a freebie worth about as much as the overpayment.

    Explore collections of lordmarcovan on CollecOnline, management, safe-keeping, sharing and valuation solution for art piece and collectibles.
  • PoppyPoppy Posts: 127
    You did the right thing. I have been on ebay for 5+ years. Many people have lost my business buy ripping me on shipping charges. Your honesty will pay of in the future in the future.image
    Just having fun.
  • ibzman350ibzman350 Posts: 5,315 ✭
    Yep, you did the right thingimage


    Herb
    Remember it's not how you pick your nose that matters, it's where you put the boogers.
    imageimageimage
  • ddinkddink Posts: 2,748
    If you quoted shipping charges as $20 and they only came to $11, you did a good thing, but weren't ethically required to refund the extra since you quoted "fixed" charges.

    If, however, you quoted "actual shipping charges" in the auction, you did what should have been done: not refunding the extra would be unethical.
    I heard they were making a French version of Medal of Honor. I wonder how many hotkeys it'll have for "surrender."
  • anablepanablep Posts: 5,097 ✭✭✭✭✭
    You did the right thing.
    Thank you for being honest...
    Always looking for attractive rim toned Morgan and Peace dollars in PCGS or (older) ANA/ANACS holders!

    "Bongo hurtles along the rain soaked highway of life on underinflated bald retread tires."


    ~Wayne

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