customer service PCGS: Morgan Dollar
ss350camaro
Posts: 4,529
I sent an email to Customer service at PCGS asking about grading standards and guide lines.
Here's the response i got:
<<Your message
To: Customer Support
Subject: Grading Question
Sent: Tue, 13 Apr 2004 09:09:24 -0700
was deleted without being read on Tue, 13 Apr 2004 10:05:20 -0700 >>
................................
Just to keep this coin related. What do you think of my Morgan ?
Here's the response i got:
<<Your message
To: Customer Support
Subject: Grading Question
Sent: Tue, 13 Apr 2004 09:09:24 -0700
was deleted without being read on Tue, 13 Apr 2004 10:05:20 -0700 >>
................................
Just to keep this coin related. What do you think of my Morgan ?
0
Comments
Cameron Kiefer
<< <i>was deleted without being read on Tue, 13 Apr 2004 10:05:20 -0700 >> >>
Interesting. How about posting the text of the message you sent?
Russ, NCNE
I would like to see the email body too. I would also send the email to PCGS again! If it happens to you a second time you might want to give them a call. I have first hand knowlege of how easy it is to accidentally delete an email, so I would give them the benefit of the doubt for now.
<< <i>Hello,
A question has come to mind about the grading process.
How are your graders certified ? Do they attend some kind of training school or something like that ?
Is there a standard they must meet and adhere to, to hold consistency ? What kind of guide lines do they follow ?
Very curious,
Doug >>
P.S. The Morgan is totally original. Riding around in my pocket for the last ten years or so.
I've been carrying Morgans around in my pocket for a while, too. That's what they look like.
<< <i>Cleaned. It will get a bodybag.
Cameron Kiefer >>
I believe his email did get a body bag!
If you included the picture in the mail, that may have been why it was deleted. Some virus software deletes email with attachments
Russ, NCNE
<< <i>If you included the picture in the mail, that may have been why it was deleted. Some virus software deletes email with attachments >>
No, I didn't include the pic in my email to PCGS Customer Support. The pic was just to keep the thread coin related so the moderator wouldn't just delete it.
<< <i>Hello,
Most of our graders have been with us for about 20 years. Before them many of them were still in the industry. Those that have come on since then have had to go through a test-grade process. We follow the basic standards at
http://www.pcgs.com/grades.chtml
Coins go through at least two graders to ensure the quality of your grading.
If you have further questions, you may contact customer service at 1-800-447-8848.
Thank You >>
================================================================
I see that they use people that have been "coin people" for quite some time.
I'm not sure what the "test-grade" process is, but i would still ask who has set up the criteria for this test, and who determines the standard that must be met to pass the test?
I took a look at the web site they linked and it does have a nice listing of "whats and whys" (grades and requirements) that i didn't know they had. No one has ever pointed to this site location before to explain grades. (?) I think this site alone would answer quite a few peoples questions. At least in respect as to the assigned grade and the criteria use to determine it.
As far as a standard is concerned it really didn't answer the deeper question in my opinion.
If PCGS and NGC use the same 70 point Sheldon scale, and the same designations to detail the grade, then why does one company grade a coin at MS67 and the other company grade the same coin (crack-out) at MS68 or 69 ? or visa-versa ?
<< <i>If PCGS and NGC use the same 70 point Sheldon scale, and the same designations to detail the grade, then why does one company grade a coin at MS67 and the other company grade the same coin (crack-out) at MS68 or 69 ? or visa-versa ? >>
opinions differ. Grading is a art not science.
<< <i>If PCGS and NGC use the same 70 point Sheldon scale, and the same designations to detail the grade, then why does one company grade a coin at MS67 and the other company grade the same coin (crack-out) at MS68 or 69 ? or visa-versa ? >>
Because grading is subjective. Each of us, even the experts, grade each coin as they see it in a moment in time. When you send your coins to PCGS or NGC or any third party grader, all you will get from them is an opinion. You may or may not agree with their opinion. Steve
My Complete PROOF Lincoln Cent with Major Varieties(1909-2015)Set Registry
<< <i>Grading is a art not science. >>
You give them too much credit Jason. It's quite often a crap shoot and you should know that from experience.
John Marnard Keynes, The Economic Consequences of the Peace, 1920, page 235ff
It might grade higher than this one.....
<< <i>Are you going to send the Morgan in for grading? >>
Nope ............ It resides in my left pocket where its been for about ten years.
<< <i>
<< <i>Grading is a art not science. >>
You give them too much credit Jason. It's quite often a crap shoot and you should know that from experience. >>
Don't let ACG's legal team get ahold of this: you might both be served subpoenas to testify for their side!
peacockcoins
<<Grading is a art not science. >>
You give them too much credit Jason. It's quite often a crap shoot and you should know that from experience. >>
Don't let ACG's legal team get ahold of this: you might both be served subpoenas to testify for their side!
Toned Coins for sale @ tonedcointrader.com
rims are nice, i'd grade it VG10.
<< <i>Are you going to send the Morgan in for grading? >>
What would it cost me to have it graded ?
At PCGS it would cost $30 to be "evaluated" whether bagged or slabbed (unless there has been a price change I am unaware of).
I've had reliable friends/relatives tell me they inadvertantly deleted a message before reading it. It IS possible it was unintentional, and this ain't no kool-aid. My PCGS membership has been expired for about four months, and I'm in no hurry to renew it due to my perception of the service received.