Challange to PCGS to answer the question!!!
ksteelheader
Posts: 11,777 ✭
Last week I asked this question on the Q&A Forum...
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.Grades are posted on the U. S. coin forum that were recieved on 12/18 as a modern submission while I have coins submitted under the same service level recieved on 12/12 and they are not done yet. I really don't understand this. Can you shed some light on this?...
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.While they showed the question, they did not answer it. Well, I got to thinking that maybe they would get the coins in a few days and I need not worry. WRONG!!! What could be a good reason for shoddy service such as this? Don't get me wrong, I still want my coins in their holders. I just sent in a 10 coin submission on Saturday. But, I wish they would get their act straightened out...
.....Ken
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.Grades are posted on the U. S. coin forum that were recieved on 12/18 as a modern submission while I have coins submitted under the same service level recieved on 12/12 and they are not done yet. I really don't understand this. Can you shed some light on this?...
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.While they showed the question, they did not answer it. Well, I got to thinking that maybe they would get the coins in a few days and I need not worry. WRONG!!! What could be a good reason for shoddy service such as this? Don't get me wrong, I still want my coins in their holders. I just sent in a 10 coin submission on Saturday. But, I wish they would get their act straightened out...
.....Ken
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WORK HARDER!!!!
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<< <i>It seems you, me and many others are experiencing the same BS. I sent 2 submissions at REG. rates..one on 12/23 raw and one (2) coins crossover on 12/30...Guess which one I just got in the mail today...the 30 th submission...Go figure! I probably got a (DNC) on the 23rd submission.
The guarantee is not good for when shows are going on. When you submitted, you had two shows to worry about, FUN and Long Beach. David Hall has already stated that January will be a bad month for waiting times on submissions because of the shows. He promised a shorter wait come February.
At this juncture I beleive NOTHING. Furthermore, and I don't want to take Ken's thread hostage; but this company is supposedly a PROFESSIONAL outfit...correct? If they stand by their reputation as I hear they do, they should compensate those that sumbit coins on the dates when they're not going to be there to do what they're basically hired for in the first place which is to grade coins and meet the alotted time frame. Remember, this is a PROFESSIONAL COIN GRADING COMPANY...at least I thought it was. I see NO professionalism whatsoever. In fact, poor Ken didn't even get a PROFESSIONAL reply. What he got was..is a RAM up the ole Pitute. I guess that's their professionalism...VERY, VERY
Russ, NCNE
Would you feel any better if you could actually tell when your coins would be graded? Someone here came up with a great idea which David is looking into. Assigning a number when your coins are received, based on type of service. Then posting daily what numbers they will be grading. Steve
My Complete PROOF Lincoln Cent with Major Varieties(1909-2015)Set Registry
No, it doesn't seem fair and it really isn't. PCGS has noted before though that when coins are being graded, as the team that grades regular submissions gets caught up, they'll get a box from the economy submissions room and grade them. The extra boxes are taken without regard to order. That causes some boxes that have been there longer to languish.
I suggested a way to improve the system in this post to the Q & A, and I'm hopeful some variation of it can be implemented.
and it sets us apart from practitioners and consultants. Gregor
You're missing Ken's point. His complaint is not about the turnaround time, but why submissions of the same tier are not graded on a FIFO basis. I agree with him. There have been multiple economy results posted for submissions that were received after the one I'm waiting on.
Russ, NCNE
My Complete PROOF Lincoln Cent with Major Varieties(1909-2015)Set Registry
I have a modern that's been in there since 12/2 and an economy since 11/17.
They are still in grading Im told. It's like salt in the wounds when I hear reports back for submissions sent in later!
I understand your pain! Did you notice that now they say all types are counted by BUSINESS DAYS! What's with that?
Ah, to vent!
Larry
Dabigkahuna
"Senorita HepKitty"
"I want a real cool Kitty from Hepcat City, to stay in step with me" - Bill Carter
"Senorita HepKitty"
"I want a real cool Kitty from Hepcat City, to stay in step with me" - Bill Carter
Have one fer me Ken...on second thought, make that 2...
42/92
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.This helps with the pain of not getting my coins back in a timely manner...
"Ask, and it shall be given you; seek, and ye shall find; knock, and it shall be opened unto you." -Luke 11:9
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"For the LORD is our judge, the LORD is our lawgiver, the LORD is our king; He will save us." -Isaiah 33:22
"Senorita HepKitty"
"I want a real cool Kitty from Hepcat City, to stay in step with me" - Bill Carter
I just bought 120+ rolls of Lincolns to tide me over till I get my grades. I have come to the conclusion that nothing I say or do has any affect on this company and its service. I am happy to report that several NGC coins that I sold last weekend as well as ANACS slabs did very well. VERY well. If you have quality coins maybe you need to look elsewhere for service. Many people are realizing that ANACS is a diamond in the rough currently. I was also amazed at recent prices I rec'd with NGC slabs. Just a thought....I feel your pain!
I sent in my 4 free "join up submissions"
now i don't know what "tier" that falls under...but was pleased that the turn around was november 15th to december 12th.
as i looked at my 4 only submissions i noted that they somehow "missed the boat" on correctly identifying one coins variety.
which means the holders label says 19** proof 67 red instead of 19** proof 67 tripled die obverse (which they do recognize)
that makes my coin be in the list with several hundred other plain old proofs of the same year. (correctly graded its a total pop 4 coin)
so ....I call them....some phone girl informed me that pcgs graders "don't make mistakes like that" because my coin went through 3
separate graders hands....and their consensus was that the coin wasn't the die variety.
I cracked the coin out of a anacs holder as the very coin i submitted...a 19** proof 67 tripled die obverse.
so I asked to talk to someone "higher up" ....i was connected to "Julie" Mr. Halls personal assistant....(very nice lady)
she said..."send it to me with validating documentation ...send no money...if your right, we'll fix it !....send it in for presidential reveiw"
this coin is listed by every book there is...i sent photo's of the books pictures, several photo's of the actual coin(now in their holder)
and a picture of the coins old anacs label...about a dozen pictures.
she said "send no money" but I did anyway...the return shipping and insurance cost.
it went back out to pcgs on the 20th ....they sent me an e-mail on the 23rd saying that they've recieved my order (?)
its now been 43 days after the the first 28 days of getting it wrong !
all they had to do was crack it .......verify the variety......re-holder it....and ship it! .............they've already graded it!
I cannot fathom the hold up!
NGC grades even when there are shows.
the choice is yours.
But He is either a bald faced liar, or is misinformed about what is really going on in the grading process.
I sent 42 coins for grading last month. Got about half of the grades by email on Jan 30th. The others are trickling in piecemeal during this very week. As there was nothing unusual or problematic with the entire 42 coin submission, it follows that his first in-first out claim is simply a fallacy. If it were true, all 42 coins would have been graded the same day.
and they're cold.
I don't want nobody to shoot me in the foxhole."
Mary
Best Franklin Website
But He is either a bald faced liar, or is misinformed about what is really going on in the grading process.
I sent 42 coins for grading last month. Got about half of the grades by email on Jan 30th. The others are trickling in piecemeal during this very week. As there was nothing unusual or problematic with the entire 42 coin submission, it follows that his first in-first out claim is simply a fallacy. If it were true, all 42 coins would have been graded the same day.
and they're cold.
I don't want nobody to shoot me in the foxhole."
Mary
Best Franklin Website
(dates of shows ficticious)
Jan 1 New Years Day
Jan 9-13 Travel and Coin show
July 4 Independence Day
Sep 14-20 Travel and Coin show
I'm sure there are many more days and holidays. They can adjust the schedule as needed so long as it is posted in advance and we can see the days declared off. They declined to post my Q&A.
I can think of a dozen reasons not to have high capacity magazines, but it's the reasons I haven't thought about that I need them.
I wish order or length of submission was my most hated problem. I've sent back many of my past submissions because varieties and designations are frequently ignored. They should add a step to double check the finalizers. Years with varieties indicated they were microscoped on the labels, copper always has a color designation on the labels, series elligible for full strike designation show they were checked on the labels and proof labels show they were checked for cameo.
perfectstrike
dragon
PCGS is hoping that that patience doesn't run out.
Web: www.tonyharmer.org
All were received by PCGS on 12-19-03.
The crossover grades were emailed to me on 1-27-04.
One of the grading submissions' grades was emailed on 1-29-04.
The third submission has not been graded as of 2-5-03.
First in first out? Impossible. I have even had multiple submissions in the same package be recorded as being received over a span of three days. Again, impossible. That is, if there is order in the system.
I perceive a certain level of chaos. I have also gone across the street on occaision, however, I realize that my coins in PCGS holders are more valuable and I am therefore accepting the bad with the good.
I certainly hope the situation gets better in the future.
Maybe they need to hire an efficiency expert to help them out of the quagmire they currently find themselves in.
BLAH! Now I'm hoping for March. Never again. I'm finished with 'economy'.
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The best solution to speed up turn times is to quit submitting for awhile or send them off somewhere else. If not, quit complaining here, enough already. All the posts in the world are going to speed it up. Reminds me of the guy who was blaring on the horn at me when my car stalled and then flooded. Finally I got out of the car and went back and asked if he thought blaring on the horn would start my car and if so keep doing in not then shove the damn horn.
I don't mean this post as a personal message to anyone individual just flat out tired of all the complaining.
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.If not, quit complaining here, enough already. ...This is the good ole US of A, I believe. I think I've earned the right to complain.
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.I don't mean this post as a personal message to anyone individual just flat out tired of all the complaining. ...Then don't read and most importantly, don't respond......Ken....PS, nothing personal...
What other business do you keep going back to that treats you this way or that you are this unhappy with? If you all really want to get their attention quit submitting to them. If business slows down enough their board will get involved and bring someone in to solve the problem. You think any of them read these boards? I guarantee they read the monthly p&l.
The Ludlow Brilliant Collection (1938-64)
<< <i>send your coins to NGC if you want them completed in a timely manner. For dealers the $24 ($30 non dealers) service takes 12 business days even when there are shows. $43 ($50 non dealers) dealer rate gets the coins graded in 24 hours!!!!!! $12.50 economy takes 3.5 weeks.
NGC grades even when there are shows.
the choice is yours. >>
SSSSSHHHHH! We wouldn`t want NGC to get bogged down and have their turnaround times get as good as PCGS`s!