<< <i> It's obvious that I am suggesting the proper course of action for pcgs is to apologize profusely, charge only for the service they perform, (but of course perform it as quickly as possible), refund any amounts that were not earned, and provide an incentive to return with more business in the future (perhaps a coupon for each coin that was not graded on time).
>>
It appears that all that I suggested has been offered (well, we don't know for sure about the profusity of the apology). All I can say is...
Bravo, another satisfied customer, (unless, of course, okay I won't go there.)
Here is the deal. I just contracted with you to mow your lawn, cut your shrubs, wash your drive, do your windows and have all the pool furniture and the pool 100% by Saturday. The day before your only daughters wedding. Well , I don't show up until the following Monday, I know that I have done wrong, So I do those chores and only charge you half as much as originally agreed upon.
Did you get what you paid for? Even at half price? Of course not!
Bulldog
PS: I wish Carol did not work for the Homerun hitter. She is too nice a Lady!
Proud to have fought for America, and to be an AMERICAN!
Most submitters have advance knowledge/notice that the turnaround times are behind schedule. And, as important as getting coins back from PCGS by a certain date might be to some, it is (hopefully) not of the same importance as a wedding weekend.
Any emotional or psychological scars suffered by Morris here, will certainly be less severe than those endured by the wedding participants you mentioned in your example.
David Hall trips over Gordon's leg in the grading room, and all ten of his fingers stick on 10 different coins -- five are Russ's and five are MadMarty's. David slaps BJ on the way down, and winds up on his back looking up Carol's skirt (allegedly). The fingerprint removal department works overtime to get the prints off, but they don't get to the PO in time so the coins are one day late.
David fires Gordon for being a "lame" individual. BJ files charges against David for assault and battery. Carol files a claim for sexual harrassment. Jennifer sues for emotional distress because she witnessed the whole thing.
Now the question, who is going to whine about the fee . . . Russ or MadMarty?
In your hypothetical, Jennifer, B.J. and Carol shouldn't have been in position to witness any of that, unless they are newly appointed graders. Hence, they assumed the risk and should lose any lawsuits they bring.
They might also be guilty of contributory negligence. Not only that, but I see countercharges being filed, as a result. Among them, poor David being "forced" into a position of having to look up someone's dress. It goes on and on from there.
Comments
<< <i>
It's obvious that I am suggesting the proper course of action for pcgs is to apologize profusely, charge only for the service they perform, (but of course perform it as quickly as possible), refund any amounts that were not earned, and provide an incentive to return with more business in the future (perhaps a coupon for each coin that was not graded on time).
>>
It appears that all that I suggested has been offered (well, we don't know for sure about the profusity of the apology). All I can say is...
Bravo, another satisfied customer, (unless, of course, okay I won't go there.)
z
Did you get what you paid for? Even at half price? Of course not!
Bulldog
PS: I wish Carol did not work for the Homerun hitter. She is too nice a Lady!
No good deed will go unpunished.
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Most submitters have advance knowledge/notice that the turnaround times are behind schedule. And, as important as getting coins back from PCGS by a certain date might be to some, it is (hopefully) not of the same importance as a wedding weekend.
Any emotional or psychological scars suffered by Morris here, will certainly be less severe than those endured by the wedding participants you mentioned in your example.
What a mediator you would make if you ever went back to the legal profession.
Michael
David fires Gordon for being a "lame" individual.
BJ files charges against David for assault and battery.
Carol files a claim for sexual harrassment.
Jennifer sues for emotional distress because she witnessed the whole thing.
Now the question, who is going to whine about the fee . . . Russ or MadMarty?
In your hypothetical, Jennifer, B.J. and Carol shouldn't have been in position to witness any of that, unless they are newly appointed graders. Hence, they assumed the risk and should lose any lawsuits they bring.
They might also be guilty of contributory negligence. Not only that, but I see countercharges being filed, as a result. Among them, poor David being "forced" into a position of having to look up someone's dress.
You have to admit the visual is good!