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Customer Service @ Park Avenue Numis
geb209
Posts: 375
I've asked for scan of a certain coin located on Park Avenue Numismatics' website three separate times now. I've heard nothing. Other than their return policy which was thoroughly discussed in an early thread, anyone else had a problem with their customer service? You would think they would respond to a customer interested in a particular coin.
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Russ, NCNE
EVP
How does one get a hater to stop hating?
I can be reached at evillageprowler@gmail.com
<< <i>Scan is sufficient as descriptions can be misleading. >>
And, scans can't be?
Russ, NCNE
Go BIG or GO HOME. ©Bill
<< <i>Bob is a great guy >>
Ya, right. Decided to give Bob a call and ask for the scan. After reading the eariler posts about Park Ave calling and asking for want lists, I declined to give my telephone number.
Bob emailed the scan out to me rather quickly. But, low and behold, I was interpreted during an important meeting at work for a call from none other than Bob. Bob wanted to tell me that someone else had requested a scan of the same coin and that I had first choice to purchase the coin. As you might guess, I told Bob to sell the coin to the other guy. I then asked Bob how he got my number. Bob said he had caller id and then he hung up.
Ya, that Bob is a great guy.
<< <i>Bob wanted to tell me that someone else had requested a scan of the same coin and that I had first choice to purchase the coin. >>
Gee, I'll bet none of us have ever heard that pitch before.
Russ, NCNE
Thats why if I call someone I use my cell has it will not display the number, hence no unwanted calls.
Just another forum witch hunt!
The guy did nothing wrong. He runs a business.
Hmm, buyer asks dealer for scan of coin, and provides it. Dealer gets a second request for coin, and as a courtesy, informs first buyer that there is another interested party. Dealer gets crucified.
Many dealers would sell the coin to #2 without batting an eye, and would let #1 know when #1 called back.
I give out my old cellular number for anyone that requests my number. It is not a working number.
I guess in the future Geb, block your phone number to prevent such an occurrence.
I think we use *67 here to accomplish that.
Man o' man o' man o' man... I thank God I'm not a coin dealer.
Clankeye
<< <i>He DID do something wrong. Geb did not give his phone number out intentionally but yet he was STILL called. A simple email telling Geb that someone else was allegedly interested would have sufficed.
A lot of people do not check their email all that often. If bob had someone else interested, who may have wanted the coin shipped out ASAP, email is not very reliable. Of course he could have just said to hell with Jeb, I'll just send it to this second guy who seems more interested. Would that be better?
We have caller ID at work BUT if someone calls in and refuses their info to make a complaint, etc......we do NOT use their info.
I don't think yours was that bad. Maybe your secretary should have taken a message instead of interupting your meeting.
I think the second person is you via e-mail.
<< <i>Many dealers would sell the coin to #2 without batting an eye, and would let #1 know when #1 called back. >>
Keith,
That assumes there really is a #2. I doubt it. Second buyers always seem to materialize suddenly when interest is expressed in an item. This is not unique to the coin business.
Russ, NCNE
I remember Pushkin had a pretty bad experience with a well known dealer at a large show. This dealer remembered Pushkin at a later show and made things "right" with him.
Everyone has a bad day. In fact I am having one now. got woken up at 0630 and told I was watching our 3 kids!!!! ages 5,2, and 4 mos!!!! thank goodness wifey is home now. I've almost pulled all of my hair out.
<< <i>I understand that a scan would be nice, but isn't having a return policy, along with a detailed description, so much more important? >>
yup.
K S
At home or at work during the meeting?
But, low and behold, I was interpreted during an important meeting at work for a call from none other than Bob.
Did you call Bob from work? And you have never heard of caller ID?
Bob wanted to tell me that someone else had requested a scan of the same coin and that I had first choice to purchase the coin.
Did Bob leave a message on your work voice mail or did someone interupt your meeting and relayed the entire message to you? Or did you answer your cell phone during the meeting?
As you might guess, I told Bob to sell the coin to the other guy. I then asked Bob how he got my number. Bob said he had caller id and then he hung up.
Because the message was interpreted to you, sounds like you called Bob right back and during your meeting and you may have used a cell phone.?
If you called Bob three times from work with your cell phone, how did caller ID picked up on your work phone number?
I apologize for all the questions, I'm just trying to piece this together and provide you with the best solution to your problem.
Leo
The more qualities observed in a coin, the more desirable that coin becomes!
My Jefferson Nickel Collection
Leo said:
Bob emailed the scan out to me rather quickly.
[1] At home or at work during the meeting?
But, low and behold, I was interpreted during an important meeting at work for a call from none other than Bob.
[2] Did you call Bob from work? And you have never heard of caller ID?
Bob wanted to tell me that someone else had requested a scan of the same coin and that I had first choice to purchase the coin.
[3] Did Bob leave a message on your work voice mail or did someone interupt your meeting and relayed the entire message to you? Or did you answer your cell phone during the meeting?
As you might guess, I told Bob to sell the coin to the other guy. I then asked Bob how he got my number. Bob said he had caller id and then he hung up.
[4] Because the message was interpreted to you, sounds like you called Bob right back and during your meeting and you may have used a cell phone.?
[5] If you called Bob three times from work with your cell phone, how did caller ID picked up on your work phone number?
Answers:
1. To the extent I understand this question, I received the email containing the scan while I was at work.
2. Yes, I called Bob from work. Yes, I've heard of caller id. But hey, when someone refuses to give me their phone number I usually don't try to call them anyway.
3. Bob called while I was in the meeting waiting to patch in a conference call. My secretary answered and buzzed me thinking it was the conference call.
4. In light of my answer to question 3, this question makes no sense.
5. Never said I called Bob three time (emailed request for scan) and never said I owned a cell phone.
I'm out of here.
It seems understandable that you are annoyed with the way Park Ave did business with you. But, please try to remember that he doesn't know what exact protocol you want him to use, and he's not a mind-reader. Many people would have wanted him to call, and many would not have wanted him to call. Many would have preferred email, and many would have him do nothing. Many would have wanted him to keep you on the top of the list for that coin, and many would have been ok if he went with the other potential buyer.
There are amny possible ways to handle this. He obviously didn't do it the way you liked. But, is that really fair to make him out to be the bogeyman?
As for the hanging up part, maybe he's responding to your annoyed attitude, or maybe he's just really busy, or whatever... I've had people hang up on me before. I try to ascertain if the person is actually rude or if the person is merely busy. I once hung up on a managing director at work. I thought we were done, and I was in a rush. When I realized -- a split-secod later -- that possibly he wasn't done, I called him back. He didn't seem bothered at all that I hung up on him. As long as I was trying hard, then he was fine with minor incidents that aren't clear-cut to begin with.
Now, it may seem like I'm defending him. I am, but only in a minor way. I wasn't on the phone with him, so I don't really know what transpired. But, it is important to realize that one's perception of the events may be far different than the other person's perception. Sometimes, when people are busy or have an edge for whatever reason, misunderstandings are more likely to occur.
I encourage you to reflect on what transpired without the noise of the message board peanut gallery and see if there's any room here for a revised view of the events.
EVP
How does one get a hater to stop hating?
I can be reached at evillageprowler@gmail.com
Give me a break...these name dropping threads are getting lame.
Hey, I resemble that remark.
When I initiate a long distance contact with a new dealer, I usually specify up front that I would like to be contacted only by email (I check mine frequently). This proactive statement may have prevented the mishap with the phone call.
I do tend to agree with the others on the point about the "second buyer". Bob Sells expensive coins. I would not want to be pressured into a purchase by this tactic, be it real or fictional. Even a coin that I have always wanted, I would rather make my decision at my own pace at the risk of losing it than make a quick decision to buy something. Even so, there are many more purchases that I regret making than there are purchases that I regret not making.
Oh, and by the way, had Bob called me at home he probably would have broken the law. You see, I live in NY and we have a state-wide do not call list and I'm on the list. While there an exception for calls to people you are currently doing business with, there is probably not an exception for potential customers.
How can anyone not respond to a flame Bob thread? They always get juicy long after the inital point was made.
Laura Sperber
lsperber1@hotmail.com
www.legendcoin.com
JUST SAY NO TO WANNABES! They lurk and prey on unwitting collectors in chatrooms!
With threads like these, also known as the "a dealer can do no right" threads, I'm surprised any of you ever post here.
<< <i>Bob emailed the scan out to me rather quickly. But, low and behold, I was interpreted during an important meeting at work for a call from none other than Bob. Bob wanted to tell me that someone else had requested a scan of the same coin and that I had first choice to purchase the coin. As you might guess, I told Bob to sell the coin to the other guy. I then asked Bob how he got my number. Bob said he had caller id and then he hung up. >>
I've got a problem with this thread! If you turn things around a little---Bob sends scan; 2nd buyer calls and makes a deal ("done" or otherwise) to buy the coin. Then you get out of your meeting, see the scan, like the coin and call bob to make an offer. In that scenario, we'd be crucifying Park Ave. for not giving the first interested party a chance at the coin.
Perhaps he could have done a little better. maybe he should have asked if you would like to be called if another buyer surfaced. But all in all, here we are tearing him up again for trying to do the right thing.
Pete
No, we aren't.
GSAGUY
Coinlearner, Ahrensdad, Nolawyer, RG, coinlieutenant, Yorkshireman, lordmarcovan, Soldi, masscrew, JimTyler, Relaxn, jclovescoins, justindan, doubleeagle07
Now listen boy, I'm tryin' to teach you sumthin' . . . . that ain't no optical illusion, it only looks like an optical illusion.
My mind reader refuses to charge me. . . . . . .
TRUTH
My 1866 Philly Mint Set
I prefer to think of it as the "never-to-be done deal"
I would like to thank you for being the quickest to earn an ignore user status with me.
Brian.