Did anyone try submitting new questions for David Hall yesterday?

Steve27

I noticed no new answers were posted.

kieferscoins

Similar thread

"Is the q&a forum finished?" thread

Cameron Kiefer

MadMarty

I actually tried to call David yesterday. I wanted to take 5 minutes of his time and ask him a few questions. I was told he was very busy, and would get back to me later in the day. Well I stayed home and waited, and waited, and waited... You guessed it, nada, nothing, zip, no callback. I guess I'm not important enough to rate a call back. I only currently have over 200 coins sitting at PCGS waiting to be graded. I guess that isn't enough to warrent a callback. I will say if you left Rick a message, he always got back to me the same day I called. We'll see if the callback comes today.

EVillageProwler

I find it odd to be defending HRH, but I don't think it is fair for anyone to expect a one-day response from a high-level exec of a decent-sized institution. In fact, I don't think it is necessarily fair to expect a response for every sort of query posed to him.

A senior exec has responsibilities, and they include serving their shareholders and whatever it takes to make their company successful. They have no professional ethical obligation to respond to every query. Their job is to lead a company, not to field calls.

This is not to say that the company of which HRH is a principle -- PCGS and CU -- doesn't have lousy customer service. HRH and the other senior execs need to fix this, but it certainly won't be by having HRH personally and regularly field our questions.

EVP

MadMarty

Like I said, I realize HRH is a busy man. I guess I got spoiled by Rick, he always took the time and returned a call. I know I'm a small fish in the PCGS pond, it wouldn't bother me too much, but the person who took the message for HRH said he would return the call later in the day (I guess I should have asked what day). I have not had any problems with PCGS customer support, Charlie, Stacy and Francis have been very helpful. There are just some questions they can't answer, and you need to talk to the big guy himself.

tradedollarnut

It was refreshing to have DH spend significant time here, but as EVP says, it's not the best use of his time long term. BUT - knowing that, it should be imperative that someone be assigned to do what he was doing (or multiple persons rotating like NGC does). These boards are the microcosm of CU's customer base - a place to find out what is working right and what is going wrong. A place to short circuit complaints and sow seeds of respect for the company.

To ignore them because one is too busy is short sighted. Give Mr Haynes a turn in the barrel!

Russ

Marty,

I would point out that Rick Montgomery was running one company. Right now, David Hall is running one and heavily involved in another. That said, he did make an awful lot of promises, and it's beginning to look like he wrote some checks with his mouth that his actions can't cash.

Russ, NCNE

Steve27

So are we saying that no one submitted any new questions?

wondercoin

Marty: The way I see it, part of the difficulty lies in the fact that PCGS' new "Director of Grading" refrains from interacting with the dealers/collectors. Rick ALWAYS made it a point to come into work an hour or two early to handle grading relating questions (I had conversations with Rick at near 7:00 a.m. and if he needed to see a problem coin, he was available generally as early as 7:30 a.m. to address the issues).

Let's face it - a DIRECTOR OF GRADING that choses not to interact with the dealers or collectors results in every problem going back to David Hall - a horrible result, especially because David's time is best served addressing the 'BIG PICTURE".

Easy fix: Make Ron Howard, as Director of Grading available for 60 minutes a day to handle grading related problems. And, then, also make Miles Standish, as a senior grader also available for 60 minutes a day to handle such problems. Rick used to handle these problems BY HIMSELF. Surely, splitting up the task between The Director of Grading, Miles and David has got to work?! Finally, hire a new grader ASAP.

These comments are being offered in the best spirit I can put forward Wondercoin