Ebay Feedback - Now I'm Really Confused

SarasotaFrank · January 23, 2003 6:00AM

A month or so, I posted a thread regarding my frustration with ebay feedback, which got mixed reviews from buyers and sellers.

I haven't been on ebay for about a week, so I just logged on and noticed my username had a different feedback rating.

In a strange twist of events, I received a positive feedback from a seller whose check I mailed only yesterday.

I can't get a positive fedback from sellers I pay in ten minutes, but I can get one from a guy who hasn't received my check yet.

I have five sellers who were all paid promptly who have not left feedback months after the fact.

baffles the heck outta me.

LucyBop · January 23, 2003 6:01AM

I won't say a word, I don't feel like giving 'feedback' on this thread!

braddick · January 23, 2003 6:02AM

There is one board member here with over 1,100+ feedbacks but he's only given out about 600.

Feedback is a whacky system.

SarasotaFrank · January 23, 2003 6:03AM

paigowjohnny · January 23, 2003 6:04AM

I really like Yahoo's feedback system much better than ebay...they even send you an e-mail when you've received feedback.

I guess the guy really likes you Frank....

BSqr · January 23, 2003 6:04AM

I've experienced the exact same thing SarasotaFrank

TWQG · January 23, 2003 6:17AM

This makes it easy to know which sellers not to go back to. As a buyer I expect feedback once the payment clears. There are plenty of sellers which put your satisfaction before their precious rating. They get my business.

goose3 · January 23, 2003 6:21AM

I've gotten to the point on ebay where I don't leave any feedback (regardless of whether I am bidder/seller) until the other party has.

Twowood · January 23, 2003 6:22AM

Frank....I agree with you but I think you're "peeing up a rope " as my beloved Irish Grandmother would say.
I've got over 500 signed,first edition books Ibught on eBay and about 100 coins I got the same way...and my eBay feedack is only 146 with no negs.
I think I'm just gonna stop sending feedback altogether. I'm sick of sucking up to these prima donna sellers who don't post feedback til they have your money in the bank AND they see a glowing feedback for themselves added to the 2983 that they already have. Twowood

gmarguli · January 23, 2003 6:27AM

<< There is one board member here with over 1,100+ feedbacks but he's only given out about 600.

Feedback is a whacky system. >>

If it's who I am thinking of, he has left well under 500 and probably 30 of those were because of something I posted.

Personally, I tend not to make repeat buys from sellers that won't leave feedback.

cascade · January 23, 2003 6:29AM

I've had the same thing happen as well. Actually the same guy wrote an email the next day telling me how fast I ship even though I hadn't even shipped his package yet. I'm glad I got that one over with quickly, that one was kinda weird.

I always leave feedback as soon as payment clears, but if I'm a buyer I wait for the seller to leave feedback beofre I do. If I never get feedback, neither does the seller.

braddick · January 23, 2003 6:34AM

Feedback is so incredibly easy to leave now too- even without an Andale program in place.

I use the Feedback system as a way of knowing I've been paid for an auction. Once I'm paid, feedback is left. There is then no need to save the email.
Now, if I check my feedbacks and see there is one or two that have yet to go out on my end, I know they are late payers.

TWQG · January 23, 2003 6:41AM

I also use my feedback as a tool to see who has paid. I can attest to Pat's great communication and I don't think Greg is going to be a problem (3x 25c have arrived)

I would be happy to share my deadbeat seller list with anyone who PM's me. They're all forum members too

Let the free market decide!

ksteelheader · January 23, 2003 6:53AM

I recently left neutral feedback about a seller who shipped my coins to the wrong person. He responds today by leaving negative feedback for me. I e-mailed him and told him that I would post messages about not bidding on his auctions on some of the coin forums, and he e-mails me back telling me that he has already had 12 people banned from e-bay for doing the same thing. Can he do that?? Doesn't say much for him if he has to deal with people that way!!

Dog97 · January 23, 2003 7:14AM

Like Braddick I too <<<<use the Feedback system as a way of knowing I've been paid for an auction<<<< as well as knowing that I got the coins I bought. If I see I haven't posted feedback I double check to see if I got received the coin or not.

Twowood · January 23, 2003 7:18AM

<< I recently left neutral feedback about a seller who shipped my coins to the wrong person. He responds today by leaving negative feedback for me. I e-mailed him and told him that I would post messages about not bidding on his auctions on some of the coin forums, and he e-mails me back telling me that he has already had 12 people banned from e-bay for doing the same thing. Can he do that?? Doesn't say much for him if he has to deal with people that way!! >>

Please PM/EM me that guy's name and ebay handle. Twowood

SarasotaFrank · January 23, 2003 7:27AM

twowood:

since I am exclusively a buyer, I do not leave feedback first, as I have lived up to end of the bargain first, and expect the seller to signify his satisfaction with positive feedback.

as for this seller - it is interesting, as this guy has 9000 feedbacks and when I mentioned his name a few weeks ago, I got a flood of negative responses on this board.

The first communication he sent me went something like this:

Here is your invoice which is due and payable IMMEDIATELY. I let this slip through the cracks and sent the payment in nine days - unintentionally, yet I got positive feedback for funds he cannot possibly have received.

gmarguli · January 23, 2003 7:47AM

I can attest to Pat's great communication and I don't think Greg is going to be a problem (3x 25c have arrived)

Of course I'm not going to be a problem. I just left you positive feedback for all three lots.

Russ · January 23, 2003 8:00AM

<< back telling me that he has already had 12 people banned from e-bay for doing the same thing. Can he do that?? >>

He's a full of crap blowhard making idle threats. Post his eBay handle here so we can avoid him.

Russ, NCNE

segoja · January 23, 2003 8:07AM

Agree with Russ!

Let us know who hte perp is. That's one of the reasons we have these boards.

No need to bash people, just lay out the facts.

Does he/she lie amongst us???

gmarguli · January 23, 2003 8:07AM

I recently left neutral feedback about a seller who shipped my coins to the wrong person. He responds today by leaving negative feedback for me.

1) You should have left him a negative.
2) You can get your negative removed.

I e-mailed him and told him that I would post messages about not bidding on his auctions on some of the coin forums, and he e-mails me back telling me that he has already had 12 people banned from e-bay for doing the same thing. Can he do that?? Doesn't say much for him if he has to deal with people that way!!

No, he can't do that. eBay will not do anything to you if you do something off the eBay site. If you could get people banned from eBay for speaking about sellers on forums, I'd have been banned years ago. That moron pepperdoodles (doops on this forum) would have done this long ago. So would the ACG sucmbag dealers (Rettews, Hager, etc) would have also done it.

They can't. Post his ebay name here and email him a link to the post.

TWQG · January 23, 2003 8:12AM

Likewise Greg

It really was a pleasure to finally do business with the 'mean and evil' one.

I'm with Russ. Out the FOOL.

danglen · January 23, 2003 8:26AM

Having been down this road before, I think I'll stay out of this one other than to say that even with my "not totally approved of way" of handling feedback, I have still given out 4222 feedbacks, and only received 3969. All that proves is that if I get feedback, I give feedback, and sometimes I give feedback even when I haven't gotten it first.

ksteelheader · January 23, 2003 8:35AM

goodealcoins(371) This is the guy that says he has had 12 people banned from e-bay.
Here is the original message I sent him:
I left you a neutral and you left me a negative. You should spend a little more time reading before you respond! Thats probably why the coins went to the wrong person in the first place. I will guarantee you this. You name will go on all the coin message boards on the net as someone to avoids transactions with!!!!!!!!! Thanks, Ken His reply:
Please do and that will be grounds for you removal from ebay. I guarantee you that! I have removed more then a dozen so far.

And for you information that was my first mistake ever in sending out anything.

Isn't this one dummy?

I just e-mailed the link to this thred to him. Told him the ball is now in his court if he wants to play.

SarasotaFrank · January 23, 2003 8:49AM

<< sometimes I give feedback even when I haven't gotten it first.

>>

Dan:

You know that in my book - you da man.

Not quit goofing off on forums and sell me some more of your great coins!

dammit!

danglen · January 23, 2003 8:55AM

Frank,

I'm waiting for silver to go to $40.00 an ounce so I can get rid of all those NGC MS-63 Peace Dollars

I'm also winding down my auctions because I'm going to Mexico for 11 days on the 7th of February, and don't want to leave a bunch of people wondering if I absconded with their funds

.

Goldmember · January 23, 2003 9:26AM

I only leave feedback once I get the coin and I like it.

presleyh · January 23, 2003 10:49AM

After about 50 positives, feedback doesn't really matter anymore. I don't care if people leave me feedback or not. Unless someone specifically asks for feedback, I don't leave it either. Check out Highflight9 on ebay. Been selling for 3 years and only 126 positives. probably sold 2000 items. It just doesn't matter if you have 3867 positives or 126 people still buy a bargain on Ebay.

hookedoncoins · January 23, 2003 10:54AM

<< I've gotten to the point on ebay where I don't leave any feedback (regardless of whether I am bidder/seller) until the other party has. >>

I do the same thing. There are some bidders out there (I have never had one, but seen them) as well as sellers that will neg you before they get the facts. Mabey the coin got lost in the mail or they want a refund but don't tell you. For this reason I don't give feedback until the other party does.

-Jarrett Roberts

RGL · January 23, 2003 11:01AM

Frank: Sellers owe buyers positive feedback the instant their payment is received or has cleared. To quote my policy from my eBay "Me" page (and I have sold hundreds of coins, but I have taken about six months off from selling and plan to start again in the spring):

"We leave positive feedback for all successfully completed transactions and would kindly ask you to do the same. Also, we do not hold your feedback hostage awaiting your feedback on us. As soon as payment is received in a timely manner, you have fulfilled your end of the transaction and receive positive feedback."

I also offer a no-questions-asked return policy AND reimburse shipping/insurance both ways and eat the eBay fees if a buyer desires to return a coin. (But then, I have never had a coin returned ... I have zero negs and one neutral (and that was from a buyer whose e-mail was screwed up and thought feedback a good way to communicate...)

benloe · January 23, 2003 11:05AM

I think all the buyers should be like DHeath and leave feedback before the item is shipped.

I think some of the sellers on this board may have sent a wrong coin to a buyer by mistake. No big
deal make it right and the buyer should understand that things like that happen. I believe also
that if you have mostly positive feedback that the buyers will buy because they are looking for the
best deal. It also helps to sell very nice material.

fairtraderzz · January 23, 2003 12:22PM

Feedback is important, but more important is that the customer is 100% happy with the coin, feedback is secondary. We have a few customers that get mad that we do not post feedback as soon as the coin is paid for. I think it is more important that the item gets pulled packed and shipped ASAP.

Our shipper spends 3 hours a week doing nothing but posting feedback. The rest of his time is packing and shipping.
We all make mistakes from time to time. Only the PERFECT people never do!
We are also not perfect, but when we do make a mistake I insist that we take care of it and that we learn from our mistakes, first we find out how the mistake happened, then we find out what the problem was that caused the mistake and then we FIX it so it does not happen again.
Life is a learning curve, and we are always learning!

Gary

fairtraderz eBay auctions

DHeath · January 23, 2003 1:02PM

Thanks Benloe, but I kinda knew you would ship.

My feedback philosophy is simple, I post feedback based on my side of the transaction. If I'm selling, I post when paid, and if I'm buying, I post when I receive the coin. I don't worry about what the other party does. I like reading a user's feedback to get a feel for the person/firm I'm dealing with, so I use it. As for mistakes, some of my best experiences have been the result of honest mistakes on my part or the other party. I've shipped the wrong coin before, and been assisted by the purchasers (board members) who exchanged the coins themselves cross-country, I've been shipped the wrong thing before and made good friends with the seller.

Patosh · April 21, 2003 5:37AM

I paid "covinacoin" via PayPal same day as end of auction. I then left positive feedback upon receipt of coins. He does not reciprocate even after numerous e-mails. I definitely will not by from this @#!* again. Even his employee sent e-mail finally indicating they were too busy collecting money to leave feedback. Coins were paid for March 15, 2003 and still no feedback. Now it appears I may have another candidate in "coinsofwayne".
Guess I should have stuck with certified gold as I had no problems in those winners.

bumpy · April 21, 2003 8:13AM

<< I've gotten to the point on ebay where I don't leave any feedback (regardless of whether I am bidder/seller) until the other party has. >>

I think everyone should adopt this policy

Patosh · April 21, 2003 11:10AM

If everybody follows that policy then there will be NO feedback!

Bikingnut · April 21, 2003 12:59PM

I've sold quite a few coins that I never received feedback for even though I left feedback for the buyer. I also have bought from dealers using Paypal who never left me feedback, even though I left them feedback and I paid almost as soon as the auction ended. IMO, if you pay instantly, the dealer ought to show appreciation by leaving feedback right away. Some do, but quite a few others don't until I leave feedback for them.

joejeweler · April 21, 2003 1:14PM

Works quite well.............unless the other party adopts this policy also!

Bottom line....as a seller, once i recieve "timely" payment the buyer has fulfilled all that is required of him to earn a positive feedback. I'll request feedback be given once the buyer has recieved the item.......but won't hold his feedback hostage until mine is given. I might not get every last feedback this way but it's fair to them and i've honored the spirit of what feedback was created for!

As a buyer.......i expect feedback once i've honored my commitment to pay for the item, and will request feedback after i've recieved the item and left my feedback to the seller if he hasn't already done so. He's late in giving it in my mind.....but i understand some sellers only leave it bi-monthy or monthly. Guess they're busier than me! LOL

Joe T

<< 

<< I've gotten to the point on ebay where I don't leave any feedback (regardless of whether I am bidder/seller) until the other party has. >>

I think everyone should adopt this policy >>

ElectricEye · April 21, 2003 2:13PM

I have left 1128 feedbacks for people, have received 812 positives, 2 neutrals, and 8 negatives. The neutrals were left by two different people complaining I did not ship fast enough. The first neutral was given due to the fact I held his personal check for ten days (per auction terms as stated). The second neutral was left three days after he paid by PayPal (I shipped within 24 hours of payment). All 8 negatives were left as a result of me leaving negatives first for non-payment of auctions (I state all auction payments are due within 10 days, but send reminders, non-paying bidder alerts, and final value fee refund notices over a period of four weeks before leaving the much deserved negatives). You'll find about half of the non-paying bidders will claim you never sent them an invoice or emailed them despite sending 3-4 different emails before zinging them. About half will insist they paid you, often times with forms of payment you don't even accept like credit cards (when you ask them for a statement it gets reeeeeeeeeeeeal quiet). Then there are the few that find some other reason why they are not accountable for their bids and you, the seller, are somehow responsible for the non-payment. It's a personal choice as a seller to leave feedback first or wait. I like to leave it first so I know the auction is paid for and a done deal, also, to post the ship date in the feedback so they know when it went out. On rare occasion, I'll hold the feedback on a buyer if I see they never leave feedback for anyone else (it only takes a second or two to check).

Ebay Feedback - Now I'm Really Confused

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